[Resolved] Motorola Cell Phone — Motorola W 230,Short battery life, 3 Visit to service center,No response | |
Hi, My self Ramesh Kumar Yadav, from Noida (U.P.) The story of my problem started when I purchased a Motorola handset. I purchased the Motorola Moto yuva W 230 on 17 March 2008 from Go mobile. My Cell phone is working properly but the one thing which I had faced a lot is I am not getting proper battery backup. The exact problem with my cell phone is I am not getting proper battery back up .The battery life of my handset is not more than 12 hrs stand by time but as the manual and the specification of Motorola says that the stand by time is up to approximately 450 Hrs and the talk time is up to approximately 550 minutes. It means Motorola is cheating the customer. I went to the nearest service centre (K-18, Noida sec 18) on 1st April and tell the problem which I am facing with my handset. They told me that the battery is OK might be some problem with your handset and you need to submit you handset for 4 days. I submitted my phone with a hope that my problem will be resolved but it was not done. After 4 days I went again to the service centre and they returned my cell phone and they assured me that your problem is now resolved but it was not done. After a week I went again to my service centre and tell the same problem also told them that this is my 2nd visit. They checked my battery and told me that sir there is a problem in your battery and your battery need to be replaced. I told them in my 1st visit you guys told me that your battery is OK but now you are telling me that problem is in my battery also my cover body got damaged when I deposited last time to service centre. They assured me that this time you will not face any problem sir. You will get the new battery after a week. I got the new battery but still my problem is resolved. The battery back up was still not resolved. My phone has only 10 hrs battery life if I receive 6 phone calls, without hearing FM and MP3. Two times I visited the service centre and still my problem not resolved. This is the third time I went to service centre and this is the hike of the limit. This time they are avoiding me to hear my problem. The lady was so rude to me and the engineer told me that W230 will not give you backup more than 10 hrs. Sir your phone is Ok. I told him to please look at the specification of the phone it shows that the stand by time is up to approximately 450 Hrs and the talk time is up to approximately 550 minutes. If I am using FM and MP3 then I understand that the phone will not give proper back up but if I am not using this then why the battery life is short. In my office so many employees have same phone but they are getting backup of 2 days so why I not able to get a back up for at least one day. Finally they submitted my phone and told me to come after 4 days. I just wanted to ask Motorola that why u misguide the customer. Do you know that 450 hrs stand by time is 18 days and also talk time 550 minutes is 9.16 Hrs but why I am not able to get proper back. Are these service centres are open for helping us or making us fools. Regards, Ramesh Kumar Yadav MB no:- [protected] Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 21 Comments | |
Comments
the motorola service technicians and engineers are nuts, they so far not commited what i said too. are the realy educated or just came from junk. blistering barnacles dont purchase this handset for shake u may be one o[censored]s ruined
Reply
Hey,
I bought my Motorola w230 on February 8, 2008. I too faced the same problem. I had not get atleast 12hrs backup.
But according to motorola, the battery should go through several charge-discharge cycles for getting it's full power. It's same in the case of all types of re-chargeable batteries.
And, SURPRISINGLY, now I get more than 3 days of backup!! I do SMS more than talk. The more the number of key press, the more the charge will consume. So, even if i send 50 sms per day, hear 4 mp3 songs per day, and put the handset switch on all night, I get a backup of not less than 3 days, approx. 40hrs.
And when I am not touching, and keeping it where network signal is strong, I can get a backup of approx. 6-7 days (I have not tried yet)
THE CASE IS :::- Battery life depends on charge-discharge cycles. Battery manufacturers has a pre-defined number for a particular model. So, try to reduce your recharge cycles.
ALWAYS RECHARGE WHEN IT DISPLAYS "BATTERY LOW".
Of course, there may be some critical situations which you must recharge immedietly. That's not a problem.
Usually, I need not to restart my phone due to this good backup. So, for making it cool, usually I switch off the phone for 15 minutes in every 6-7 days.
And, I have some memory reading bug in my w230. I put a Google wallpaper on my card, and when it read, it restarted automatically... wired!! There's lots of bugs in it.
Hope everything will be fine in the next release of the firmware.
I bought my Motorola w230 on February 8, 2008. I too faced the same problem. I had not get atleast 12hrs backup.
But according to motorola, the battery should go through several charge-discharge cycles for getting it's full power. It's same in the case of all types of re-chargeable batteries.
And, SURPRISINGLY, now I get more than 3 days of backup!! I do SMS more than talk. The more the number of key press, the more the charge will consume. So, even if i send 50 sms per day, hear 4 mp3 songs per day, and put the handset switch on all night, I get a backup of not less than 3 days, approx. 40hrs.
And when I am not touching, and keeping it where network signal is strong, I can get a backup of approx. 6-7 days (I have not tried yet)
THE CASE IS :::- Battery life depends on charge-discharge cycles. Battery manufacturers has a pre-defined number for a particular model. So, try to reduce your recharge cycles.
ALWAYS RECHARGE WHEN IT DISPLAYS "BATTERY LOW".
Of course, there may be some critical situations which you must recharge immedietly. That's not a problem.
Usually, I need not to restart my phone due to this good backup. So, for making it cool, usually I switch off the phone for 15 minutes in every 6-7 days.
And, I have some memory reading bug in my w230. I put a Google wallpaper on my card, and when it read, it restarted automatically... wired!! There's lots of bugs in it.
Hope everything will be fine in the next release of the firmware.
Hey same here,
I bought Motorola w230 on 2008. I too faced the same problem. I had not get at least 12hrs backup.But according to Motorola, the battery should go through several charge-discharge cycles for getting it's full power. It's same in the case of all types of re-chargeable batteries.
i also face signal problem to every time i can pickup incoming call the i hear the voice of other but he can't hear my voice..
it is very disappointing..!
I bought Motorola w230 on 2008. I too faced the same problem. I had not get at least 12hrs backup.But according to Motorola, the battery should go through several charge-discharge cycles for getting it's full power. It's same in the case of all types of re-chargeable batteries.
i also face signal problem to every time i can pickup incoming call the i hear the voice of other but he can't hear my voice..
it is very disappointing..!
Its true the principal problem of these phone is the battery and your short life o[censored]se thanks i apologize for my english i am from argentina
Col Rakesh Gupta ( [protected], [protected]
Associate Professor
AFMC, Pune
Dear Sir
I bought this set on 30 Nov 07. Since then it is troubling me. Showed at ur MG road service ccenter and was told that is alright. there is signal problem from the ISP. Now it is just not functioning. Give it to ur service center at Redington, shivaji nagar pune on 05 Aug 08. My work order no is 2335, comp generated no is 03685.They told to replace the battery.when ? only God knows. It is so difficult to contact them.
Do not know wheather U can help me
Regards
Rakesh
Associate Professor
AFMC, Pune
Dear Sir
I bought this set on 30 Nov 07. Since then it is troubling me. Showed at ur MG road service ccenter and was told that is alright. there is signal problem from the ISP. Now it is just not functioning. Give it to ur service center at Redington, shivaji nagar pune on 05 Aug 08. My work order no is 2335, comp generated no is 03685.They told to replace the battery.when ? only God knows. It is so difficult to contact them.
Do not know wheather U can help me
Regards
Rakesh
Respected sir/madam,
My self NAIR SANDIP one of your Motorola handset customer. I am using MOTORLA Z3 since from last 10 months (Approx). One of my friend told me that to buy a Motorola phone but its is very really sorry to say I have done a very big mistake in my life I have spent Rs 8000 by buying your Motorola phone, which is very costly for me to even earn. But might be you people don't bother about a single Penny of 8000 it might be very small amount for you.
I am facing a very damn serious problem form last 9 months. Before 8 months I having a problem with hands free when I gone to the service center in ahmedabad (near girish cold drink, samundra complex ground floor) they told me to come after few days due to shortage i said no issue. Then after I have gone back after few days then again they diverted me to go back home without giving any time or particular period. For a single problem i have gone there round about four to five times for a small hands free problem. Service center is too far to go from my home (20 KM).
After that before 6 months back i have faced problem regarding software/flashing in that also i have gone 3 to 4 times due to delay in servicing, then also i said no issue. And right after that few months again i have faced the same problem they have taken 10 days to solve my query they have disturbed me a lot around 10 times I have made an call but not got any satisfactory reply or feedback response from your executive or Colleagues.
Right now my phone is in warranty but again I am facing a same problem of display which I faced earlier in above cases also. So in a straight way I want to say that I don't what to go in your service center anymore, I don't need your this handset (using)... I just kindly request you to resolve my problem by replacing my handset without any discussion or Partiality or otherwise I don't have any other options except to take legal action against your company.
I AM FULLY UNSATISFIED WITH YOUR USELESS SERVICES, WITH YOUR MOTORLA HANDSET AND AS WELL AS YOUR SERVICES CENTER EXECUTIVES.
KINDLY REQUEST YOU TO TAKE A QUICK ACTION AS SOON AS POSSIBLE AND SUGGEST ME TO HOW TO REPLACE MY PHONE.
MY PHONE DETAILS, BATTERY DETAILS, BILL DETAILS ARE MENTION BELOW :-
PURCHASE/ BILL DATE :- 11/09/2007
OWNER NAME :- SANDEEP NAYAR
MODEL NO :- MOTOROLA RIZR Z3 (BLACK)
IMEI :[protected]
BATTERY :- SNN57798 M8K69. ENQEIM.FB
T.C :- 06294-C[protected]
YOUR TRULY
NAIR SANDIP (CONTACT NO :- [protected], [protected])
My self NAIR SANDIP one of your Motorola handset customer. I am using MOTORLA Z3 since from last 10 months (Approx). One of my friend told me that to buy a Motorola phone but its is very really sorry to say I have done a very big mistake in my life I have spent Rs 8000 by buying your Motorola phone, which is very costly for me to even earn. But might be you people don't bother about a single Penny of 8000 it might be very small amount for you.
I am facing a very damn serious problem form last 9 months. Before 8 months I having a problem with hands free when I gone to the service center in ahmedabad (near girish cold drink, samundra complex ground floor) they told me to come after few days due to shortage i said no issue. Then after I have gone back after few days then again they diverted me to go back home without giving any time or particular period. For a single problem i have gone there round about four to five times for a small hands free problem. Service center is too far to go from my home (20 KM).
After that before 6 months back i have faced problem regarding software/flashing in that also i have gone 3 to 4 times due to delay in servicing, then also i said no issue. And right after that few months again i have faced the same problem they have taken 10 days to solve my query they have disturbed me a lot around 10 times I have made an call but not got any satisfactory reply or feedback response from your executive or Colleagues.
Right now my phone is in warranty but again I am facing a same problem of display which I faced earlier in above cases also. So in a straight way I want to say that I don't what to go in your service center anymore, I don't need your this handset (using)... I just kindly request you to resolve my problem by replacing my handset without any discussion or Partiality or otherwise I don't have any other options except to take legal action against your company.
I AM FULLY UNSATISFIED WITH YOUR USELESS SERVICES, WITH YOUR MOTORLA HANDSET AND AS WELL AS YOUR SERVICES CENTER EXECUTIVES.
KINDLY REQUEST YOU TO TAKE A QUICK ACTION AS SOON AS POSSIBLE AND SUGGEST ME TO HOW TO REPLACE MY PHONE.
MY PHONE DETAILS, BATTERY DETAILS, BILL DETAILS ARE MENTION BELOW :-
PURCHASE/ BILL DATE :- 11/09/2007
OWNER NAME :- SANDEEP NAYAR
MODEL NO :- MOTOROLA RIZR Z3 (BLACK)
IMEI :[protected]
BATTERY :- SNN57798 M8K69. ENQEIM.FB
T.C :- 06294-C[protected]
YOUR TRULY
NAIR SANDIP (CONTACT NO :- [protected], [protected])
dear, sir
i have moto RAZR2 v8. it is not working good in graunty period.plz tell me the service center in noida around shipra mall.
thank you.
i have moto RAZR2 v8. it is not working good in graunty period.plz tell me the service center in noida around shipra mall.
thank you.
I have purchased yuva motorola in the month of April 2008
Last week it fallen and its display broken .
When inquired around Pimpric-chinchwad around area everybody is saying display is not yet available in market. Some people are
ready to get it from Mumbai with cost range from Rs/[protected]
.
So it is very costly for mobile worth Rs/-2650, display is too much costly as well motorolo stores also denied availablity of display .
Last week it fallen and its display broken .
When inquired around Pimpric-chinchwad around area everybody is saying display is not yet available in market. Some people are
ready to get it from Mumbai with cost range from Rs/[protected]
.
So it is very costly for mobile worth Rs/-2650, display is too much costly as well motorolo stores also denied availablity of display .
Hi Guys, 1st throw all motorolla phones into toilets, i'll be happy, even i brought one W230 and got mental by roaming to service centre, instead of that phone i would have gone to Nokia basic model, MOTOROLLA BATTERY BACKUP IS VERY VERY VERY VEYY BAD.if i play a song for 3 mins and kept on standby, battery gets down minute byminute, Motorolla is cheeting, instead of cheating better to beg people on the roads, usless buggers.!@!!!@@@@@@@@@@@@@!!!
Motorola Mobile phone handset w230 — Non acceptance of warranty card
Dear Sir/MadamI had purchased a W230 basic handset from Croma - Mulund West Mumbai show room on 3/9/08 vide inv no 20438. The warranty card has been duly stamped with all relevant details.
The had set had developed a snag and I went to the Mulund West Motorola Service Centre near Croma show room. He informed me that I should produce the bill/invoice as Company has instructed him to accept complaints only if the bill is produced. Warranty card with duly stamped and signed is not acceptable.
I spoke to your call centre who also repeated the same instructions given by you. I also understood from the call centre discussion that to avoid fake claims by service centres, they have been instructed to produce the bills.
Although the warranty card says that I should produce copy of receipt or other comparable proof of purchase, is the warranty card itself a comparable proof of purchase ? If the warranty card is of no use for servicing, why do you misguide the consumer by way of stamping & signing the warranty card?
In this day of thermal paper printing of invoices, in which the prints does not last long, how do we preserve it ?
Why should an internal process like remunerating service partners by keeping bills as a proof be passed on to consumers ?
Finally I am amazed to find the warranty card provided by the company of no use and the company does not honour the warranty !!!
Please let me know what should I do ?? I need to find a solution either from you or from any suitable & competant personnel.
FYI, the Mulund west service provider is kind enough to repair my mobile. He has informed me that he gets lots of such complaints.
Motorola Razor Phones do not deliver their performance for what it being claimed. Though it looks Stylish but sorry to say the battery life is poor. Need to recharge it very often. The company claims do not comply with the performance. I changed the battery but to no good response and performance. The new battery was dead within a week. The dealer replaced with a new one but agian this new battery needs to be charged without usage after 3 hours. I fail to understand the motorola claims, being a reputed company. Motorola I think works as per american standards. In india it simply doesnt. The cell phones are expensive but perormance and service is poor. The technicians are unable to answer the queries and give solutions to problems. Better not to buy and suffer later.
hai i also using moto yuva W230, dut i does't get any problem yet...scan disk memory cards can onely be used with this phone
motorola mobile phone/ w 230 — battery backup
i have purchased a motorola handset model w 230. Actual battery backup is given by co0mpany approximately 400 hrs. but it is gioven only 24 hours for stand by mode. i have made severl compliant to service center but according to them company is provideing flase information.what should is do??
Motorola — Battery Blast
I am Ashish, a Motorola user for past years.I was very satisfied with my phone but an unfortunate incident turned this experience very bitter.
I would like to share this with you. I had put my phone on charging as usual at appx. 10:30 PM. After two hours at about 12:30 AM a loud blast happened and my room was filled with white smoke and foul smell. I was shocked to see this.
There was no damage to hand set but condition of battery was beyond recognition. I am attaching Photographs of Battery and phone for your reference.
After this I had reported this incident to your helpline no 3906686 and reference no[protected] was given to me and I was told to visit Service center. After that I had visited your service center M/S Ucomm Technology, Faridabad. My phone & battery was kept by your service center for a week and after my follow up I was told this problem has happened due to water ingress. Though they themselves were not convinced with the logic as Phone was OK and after putting new Battery it was working perfectly fine. I had asked few things which they could not answer. If this problem has happened due Water ingress
1. Why there is no short circuit or damage to phone.
2. Why phone is working perfectly fine after putting new battery.
3. No burn/short circuit marks on the PCB and Battery contact terminals of Phone.
I think they have not taken efforts to report such critical matter to Parent company.
I would request you to kindly look into this matter and recover this phone for your analysis. This is very serious safety hazard for all customers using Motorola Phones. I hope with such good Market Image all across the Globe Motorola will act as a responsible company and take appropriate action.
Motorola cell phone: MOTOKRZR — Battery Burst
My name is Vinita Radhakrishnan, resident of Bangalore, India. I own a motorola cell phone MOTOKRZR and having identification number CE0168.Two days back, my cell phone burst while I was charging the cell phone. The battery burst open and destroyed the phone and the sim card. Fortunately, no one got hurt due to the blast. I have attached the photograph of the burnt phone for your reference.
As I believe that the incident happened due to a defect in the phone, I would like to bring the incident to your notice and request you to inform me the process to claim for replacement. As the blast destroyed my sim card and other belongings, I would like to request for damages thereto.
Kindly advise me of the process to redress my grievance.
on
Motorola Cell Phone — Battery Problem
Battery backup is very poor. the battery lasts only for 10 hrs.The service centre hav changed the battery.but still there is no respite.What should i do?Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
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