Motorola Mobility Complaints & Reviews

dear sir,
I purchased a H.P LAPTOP ON WHICH THERE WAS A REDEMPTION SCHEME WHICH THE COMPANY WAS GIVING DIRECTLY TO THE COUSTOMERS . IN THIS SCHEME WE HAVE TO SEND THEM THE D.D. OF Rs 3999 AND THEN WHEN THE COMPANY APPROVES YOUR FILE THEN AFTER TWO MONTHS THEY WILL SEND US THE MOBILE.
WHEN I RECEIVED THE MOBILE I WAS SHOCKED SEEING THAT IT WAS A DEFECTIVE PIECE AND THEN I REALISED THAT I AM CHEATED BY THE COMPANY.
THERE ARE SEVERAL PROBLEMS WITH THIS MOBILE. THE MOBILE IS NOT DEDECTING THE SIM, PROBLEM IN COLOUR DISPLAY AND THE PHONE IS RINGING VERY SLOWLY WHEN ANYBODY CALLS AT MY NUMBER.
I RECEIVED MY MOBILE AT 5.OO PM AND THE NEXT DAY I TOOK THE MOBILE TO ITS SERVICE CENTER AND THEY ASKED ME FOR THE BILL. I SHOWED THEM ALL MY PAPERS THAT I RECEIVED WITH THAT MOBILE AND THERE WAS A BILL BUT THERE WAS NO DATE NO THAT BILL. THEY WERE NOT READY TO TAKE THE MOBILE BUT WHEN I PROVED THEM THAT THE MOBILE IS UNDER GUARANTEE THEN THEY TOOK MY MOBILE, GAVE ME A RECEIPT OF MY MOBILE AND ASKED ME TO COME AT 4.00 PM ON THE SAME DAY.
AT 4.00 P.M WHEN I CALLED THEM FOR AT LEAST TEN TIMES EVERY TIME THEY PUT MY MOBILE ON HOLD AND WHEN I REACHED THEIR CENTER THEY TOLD ME TO COME TOMORROW. WHEN I WENT TO THEIR OFFICE NEXT DAY THEY TOLD ME THAT THERE ARE THREE - FOUR PROBLEMS IN THE MOBILE ANDI T WILL BE REPLACED.THEN THEY STARTED ASKING ME ABSURED QUESTIONS AND TOLD ME THAT IT IS NECESSARY THAT THERE SHOULD BE DATE ON THE BILL . AS I HAD ALREADY TOLD THEM ALL THE THINGS I ASKED THEM THAT WHAT IS MY FAULT IN THIS. THEY WERE NOT ABLE TO ANSWER ME AND TOLD ME THAT THEY WILL DO NOTHING IN THIS MATTER AND WHEN I TOLD THEM THAT I WILL TAKE THIS MATTER TO CONSUMER FORUM THEY STARTED ABUSING ME AND TOLD ME TO DO WHATEVER THAT I CAN DO.
PLEASE TAKE STRICT ACTIONS AGAINST THEM AND HELP TO REPLACE MY MOBILE.

YOU CAN CONTACT ME AT [protected], [protected]

The Motorola service centre in Chennai - REDINGTON INDIA LTD, 16 A&B, Wellington estate, New no 53, Ethiraj Salai, Egmore, Chennai - 105 is one of the worst service centre for Motorola.
I gave the Motorola V9M phone for service to them and for the last 20 days they say that the phone is in Mother board Service Centre.
They never pick the landline phone in the office and when I went there I found out that they remove the chord of the phone so that no one can call. Everytime I go there there is a big crowd of angry customers asking their phone back.

Motorola needs to start a new authorized service centre if they want people to still buy their phones!

Hi,

I have bought Motorola L9 10 months ago, and now around 1 month ago, in keypad i lost the Round navigation button of the keypad.

Then i contacted a Motorola Service Centre in ahmedabad named New Waves, Maninagar and they cherged me 350 Rs to replace the whole keypad.

Is it really cost that much and its form motorola company itself or not? They told its phydical damage not comes under warranty.

Can anyone tell me the answer?

I have purchased a new Motorola L9 on June 2 from Sangeetha on CMH Road, Indiranagar, Banagalore. The next day I took it back to them as the keypad was hanging. I was told that this is a regular fault of Motorola phones and the salesperson reset the phone.

Again the same problem continued - the keypad hangs and the display shows "Emergency Calls only'.

I was advised to take it to the authorised service centre - e-Sagar Tech, in Indiranagar for service. They said a new keypad pcb was required and made me wait for ONE MONTH before they received a replacement keypad pcb from motorola.

Now, with the new pcb, the message changed to 'No Simcard'.

A peculiar problem, as the phone worked with vodafone sim but not with airtel sim!

Today it is more than 2 months... I am yet to receive my phone repaired

I am disgusted with motorola service - I have been sold a defective device as brand new.
So far, in spite of phone calls and personal visits to the service centre, they have not received replacement keypad pcb.

What is the use of buying a new phone if I am not able to use it also?

Kindly help me take this up further in the consumer court.

I had purchased a Motorola V 220 from a dealer at Fifth Avenue, Brigade Road Bangalore, The dealer runs his store under the name Fono Mobiles at the above mentioned location and also at the address given below.
Fono Mobile
Category:
Mobile Phones
Address:
#17, Indo Dubai Plaza
Ground Floor
Rest House Road
Bangalore G.P.O.
Bangalore -560001
Landmark: Near Brigade Road
Phone:[protected],[protected],[protected]
Mobile: [protected]
Contact Person: Mohammed Saleha

5 months after the purchase my phone dint work fine and I had to take it back to him asking for it to be serviced. He gave it back after a week saying it was fine but it dint work after 2 weeks. So 2 weeks later I take it back to him to get it serviced. [ I had a one year guarantee on it]

This time he took the phone and asked me to get the bill and the box of the phone and pay up Rs.700/= so that he could send the phone back to the Motorola company and ask for a replacement and told me it would take a month.

Altogether 7 months since the purchase my phone was all but good. And then 3 months later he kept saying the same thing. Just 2 months to go for the guarantee period and I still dint get my phone back .. New or old!

I got back there only to find he wasn't available whenever I went there and he wouldn't answer my calls no matter how many different numbers I call from.
Its been 2 years but in vain. I only have the service slip with me because he took the bill saying it was necessary to get a replacement.

I had to travel all the way from electronic city leaving behind all work [i'm a doctor my schedule is so tight and it was tough without a phone-- despite explaining this he dint even give me a spare phone and nor did he give me the old phone back] I need justice. I need to be compensated for all the loss of time and money and relief in any form that the court decides because of the trouble I have gone through.

I have never had problems with any of the commodities and besides I had purchased many phones from him but this time he swindled me clear.

Sir
This is to remind you that i had submitted the complaint about the repair of my motorola tata indicom mobile which is not being repaired by the company in spite of the fact that it is in warranty period.
Please do reply back
on
[protected]@gmail.com
[protected]@gmail.com

i am giving you the details again

Work order number-TZ/MO/09/00928 Work order Date-25/07/2009br...

Dear Sir,
My motorola L6i hand set IMEI [protected] with Airtel Prepaid SIM Card No:[protected] bought from Poorvika Mobile World Cellphone shop under bill no 185 dated 29.6.2007 for the amount of Rs4600/-The both Sim card with handset of above mentioned were Lost by me on 02.10.2008.In this regard I had Lodged complaint with Airtel by their registered complaint No[protected] on 02.10.2008.Till today I have nothing heard from Airtel Company.I request Airtel to kindly BLOCK both Handset by it's IMEI number and Airtel Sim card by it's phone number immediately without any further more delay.
S.Syed Abdul Rahman

Dear Sir,
I have purchased a cell phone from Motorola retailer with bill & warranty at malad – west. A day back my charger found not working so I visited motorola service center (old) at borivali west and understand that motorola service center has been changed to Mira road and no other service center is available with in andheri east and mira road east.When I visited motorola Service center at mira road east the service executive told me that he cannot support the warranty because the invoice copy is not carrying any VAT stamp of the retailer. So he cannot support on warranty and suggested me to get the stamp first and then claim warranty.

Details as follows
1. Cell phone model – Motorola Yuva – W 230
2. IMEI NO – [protected]
3. Date of Purchase – 1/1/09
4. Invoice No - 1145
5. Retailer Name – KUMKUM EXCLUSIVE MOBILE CORNER
6. Retailer Address – 39, Natraj Market, S.V.Road, Malad (W) Mumbai – 64
Tel – 28891976
7. Service Center Address – Siddhivinayak Service
107/D wing, Shanti Shopping Centre
Near Stn. Road, Mira Road – east
Cell no – [protected]
Land Line No – 32100600

Queries –
1. Why Motorola retailer provide invoice without VAT no?
2. Why the consumer will be responsible to face such issue?
3. Why Motorola sales & Mkt team could not check the tax compliance of the retailer.
4. God knows how many consumer of motorola product are facing such issue.
5. It shows no control & in efficiency on In direct channel handling of matorola brand name..
6. The retailer should be stopped for his wrong practice, which affect your brand as well as your customer.

Trust my plea should be taken seriously so that the same should not faced to other consumer .

Sumit Chakravarty
[protected]

Hi,

I bought motorola l9, phone is getting over-heated. I submitted phone for repair but after 1 months when I received the phone problem was not solved. I very same day, I submitted it for the second time when I received the phone for the second time problem was not solved. It is still getting over-heated even if I keep it on. To make things worse, warranty period is gonna expire in the 1st week of Aug'09. Now what shall I do ?

Dear sir/mam,
i have lost my Motorola V3i RAZR mobile from Ranchi, Jharkhand on 24/07/09.I have registered a complaint in Namkum, Ranchi police station, i have given my invoice dated 02/10/07 from Impact Telecom, Gel complex, Ranchi.My mobile IMEI N0:- [protected], please do track my mobile or else thefts or losses in mobile will be A mimicker y to our system and we will be appreciating more mobile thefts.
Regards,
Sunil Kumar
Technical Officer (IT)
Mobile no : 91-[protected]

Non cooperation from Motorola service Center


This is iqbal hussain from chennai. I had purchased a Motorola Rokr E6. its in my friend Aneesh Name, i have warranty upto this August, there is some board problem in my mobile so i gave my mobile to: REDINGTON INDIA LTD,
16 A&B, WELLINGTON ESTATE
NEW NO:53 ETHIRAJ SALAI,
EGMORE, CHENNAI-105.
ON 17/06/2009 AT 16:36:33 TIME.
MY WORK ORDER NO IS: EG/MO/09/01996.
but still they dnt give any response its already crossed 1 month & if i call to tht Redington they didnt response properly. some times they cut the call also, its create a very bad name to MOTOROLA Company. plz take my complaint & solve my mobile problem as soon as possible.

Thanking u,



urs,
s.iqbal hussain.

SIR
Dear sir I had repaired my cellphone from motorola ASC named MONY COMMUNICATION placed at C-22 RDC GHAZIABAD (U.P).I had paid Rs .496.00.regarding the repair thats software download and cleaning .But after one day it got same problem . I carried my phone ther but they refuse to back my money and told me that the phone will have sent to there head office for further repair and cost Rs[protected] .I told them if the phone not repaired by you why you should not rfund my mony .THEY DENY.

i had purchase a mobile motorola E6, after 6 month there is lot of moisture in touch screen, they repair it under warrenty not replaced but after repair six mont of repair display of my mobile off, i went to service station for that they said mother board of my mobile needs to be replacedon payment baises, it will take two months, my mobile battery damaged due to non charge for two months, and my momery card lost due to not getting my phone for two months, after 2 days of repairing/replacement of mother board my mobile is not reading the sim card then i went to service station now they said daughter of my mobile needs replacemnt on payment basis what i do now, i think i had made very big mistake to buying motorola after changing Nokia phone, before motorola i have Nokia phone for the last 5 years there is no such type of problem

M/S REDINGTON INDIA LIMITED, AUTHORIZED SERVICE CENTRE
112/8, BENAJHABAR MAIN ROAD, KANPUR-208002 (UTTAR PRADESH)
PHONE NO.[protected]

Work Order No.KA/MO/09/00156 DATED 07.04.2009.

The centre showed their inabliity to repair the mobile on account of non-aviablibity of Flex Cable Display. They have informed that they had already made the indent with the complany but the part had not been supplied so far although a period of 3 months had lapsed. It is requested the Flex Cable Display may immediately be supplied to M/s Redington India Limited, Kanpur so that my mobile set can be repaired.

Further, your toll free no.[protected] is being tried so many times but it has not been materlized for the reasons best known to MOTOROLA.

A.C. KUREEL
PLOT NO.76, RATAN LAL NAGAR, KANPUR-208022 (UTTAR PRADESH) MOBILE NO.[protected].

i have purchased a Motorola Handset of model MotoRazr V8 which costs Rs 12, 200 from MObile store, vijaya comlpex, Jetty Road, Alappuzha Kerala - Ph[protected] on 2nd march 2009.the phone was a defective piece.
the following were the problems:
Blue tooth defective
fast discharge of battery
low voice erception at the receiver end.
there problems were raised at the mobile store the very next day. they refused to replace my phone and directed me to the motorola service centre. i took my phone set to REddington India Ltd, an authorised service centre for motorola phones on 9/3/2009.i had claimed a replacement. they informed me that handset replacement is possible only on the lodging on complaint within a week of purchase. i was on the 7th day of the purchase of the phone, n hence i was not eligible for the replacement.
i hereby attach the customer receipt from Reddington services n Mobile store for proof.
they retained the phone for 3 months before i could retrieve the phone from the Reddington Services.every time i try to reach their office through their landline it is either busy or not available. i made 3 visits to the centre after confiscating my phone for repair.
To my dissapointment i had found on receiving the phone that it has been unscrupulously misused. the memory card which is in-built in the phone had been stored with songs n pictures, somebody had been using my phone as his personal equipment with his personal folders created and a large number of photographs taken.
I has lodged a complaint against the service centre to motorola and their response wasnt very satisfying.
kindly bring me justice, and have my phone replaced or my money refunded.

Sir

I have given my mobile for repairing of sidelock problem on 22.04.2009
More than 75 days over. Still no response from Redington. I called nearly 50 Times. I agree to pay whatever the amount charged. Simply telling that come and collect on Friday. But When we go there Mobile is not ready. Pls Shall I get my mobile.

Work order No : EG/MO/09/0791

REDINGTON INDIA LIMITED,
ETHIRAJ SALAI, EGMORE


Regards,
Selvakumar.
[protected]

This phone has very bad software. Very bad battery backup. Frequently hangs. Lot of bugs in this phone software.

System update software is not working.

sir,
I have bought a MOTOROLA W218 mobile handset.On 25th april 2009 submitted my mobile to Vaishali Infotech 18, New MLA Colony, Jawahar Chowk Bhopal.The WORK ORDER NO :MP/MO/09/00149. After that I went their many times but their response was nill.they are not even returning my set nor telling me the fault.I complaint even to the Motorola company but there was no response.So look for my complaint and inform it to me on my email or to my home address C/o Ayush Vinay Vishnoi MIG 188 Duplex Aihbagh stadium Housing Board Colony Bhopal.

i had took moto rokr EM30 at october 2009 but in months its given very bad feed back its key pad is not working properly

I had purchased a Motorola A810 in October 2008. The model is Motorola A810.
The touchscreen of my phone stopped working around 3 months back. When i registered my complaint, the indication sticker in the battery compartment was found red, which they told is due to contact with water. Also they told me there is another such sticker on the mother board and if that is also found red, the warranty does not stand. Fortunately for me, the inside sticker was found white, but even then the staff here is not ready to repair / replace the touch screen due to which i am facing a lot of problems.
On top of that, the service center staff are projecting a cost of 80% of handset value for repair.
Please help me get out of this soup!!!
HELP