Motorola Mobility Complaints & Reviews

i hv purchased motorolaQ9h it's uner warranty i hv been facing the problem from the very 1st week when i hv purchase the problem with the key pad, i hv allready replaced trice from service centre right now it's under warranty but wht abt after tht, motorola should make such phone which customer should satisfy ihv paid 18000.00 for the handset. now wht should i do, whrn my warranty period will get over after that.
looking for early reply and solution to this.

Hello Sir,

Due to my touch pad problem, i had given my phone to motrolo authorized service centre on (31/3/09), after few days, i went to service centre, they given the qutation of around 4800 rs for replacing the touchpad. when i came to home & switch on my phone. i am unable to see nothing in the screen after sevral restarting i went to scree & found that nothing in my phone except few messages. when i go through the messages, none of the message belongs to me . so i called customer care & breif the issues. after that i found my motherboard has been changed by service centre. the motrolo customer care executive asked me to go to service centre to check the issue, they simply said we are not take the responsibility. after that i called customer care they told by mistakenly service centre people replaced your mother board, so i asked them to send a mail for my confirmation, finally the escalation manger called & said we cant take the responsibilty, whatever you want you can do that. in my old motherboard i am having my business contacts as well as personal phots. if its published in internet my life bcomes a question mark.

I am sending this mail from chennai
My workorder number is EG/MO/08/10731

Can you please help me on this..
i am enclosed some photocopy of IMEI which is disalying in the mobile panel as well as display panel ..both are different

Sir,
my phone is not working properly.I have many problem related my phone my phone is now in under warranty but when i go to motorola care they give me new problem. sir i am in big problem please solve my problem as soon as posible.
I have these problems-
1.-headset problem
2.-outgoing problem
3.-bluetooth
4.-keypad light
5.-keys are not working
6.-multimidea speed is slow
7.-and many more whicj is created day by day

Hello,
I had my moto mobile(Moto Razr V8 2GB) water-logged for which i paid 6000 to get it repaired, as it wasnt turning on. Now again in a span of 2-3 months, when i faced a similar issue and gave it to the same repair guys, they again say its a water logged mobile and are again asking me similar charges. Are motorola service centers established to cheat people where they pay exorbitant prices to get their phones repaired.
Thanks,
Sandhya

To the credit of my saving bank Account with State Bank of Mysore is [protected], had been getting EPF amounting to Rs.1211 per month. Since Feb 2009, the has been stopped. kindly look into the matter and let me know the status

Sir,
I was using a motorala phone with tata sim since three years. when the condition of the battery had started going bad i thought to replace with new phone. So i purchased a new tata indicom{huawei}
that time i dont know about the sim they had given when i came at home i changed the sim of the two phones but the motorola phone has not started due to sim problem i forgot the matter because i had to go out of station i started the using the new phone with old sim. But now the problem is that the old phone is showing phone locked contact service centre.
I went to tata indicom hub they told me to contact the service centre of L.G and MOTOROLA at bistupur, JAMSHEDPUR, where they will take 80/- Rs and change the software and the new sim can also be started, Now the problem started the person(propriter) is not a good person he use to argue with everybody he is asking 165/- to open the lock. and for software changing another 225/- Rs it is quite ridiculous all of the tata indicom phone seller told it will cost hardly 80/- to change the new software and there is no charge to unlock the phone.

My question is what is my fault the phone locked by itself what will be responsible for this and why the customer is going to suffer.
please help me i want answer from your side

Pls read the chain mail. I am still waiting for a revert from Motorola India.

----- Original Message -----
From: Gaurav
To: Motorola India
Cc: [protected]@consumerhelpindia.com
Sent: Saturday, March 28, 2009 5:19 PM
Subject: Re: Dear Sir, This is to inform you about the poor service of Redington linked to... [Incident:[protected]]


Still waiting for a revrt...??????????
Regards,
Gaurav Singh
New Delhi.

Every ceiling, when reached, becomes a floor, upon which one walks as a matter of course and prescriptive right.
"Aldous Huxley"

----- Original Message -----
From: Gaurav
To: Motorola India
Cc: [protected]@consumerhelpindia.com
Sent: Wednesday, March 25, 2009 2:23 PM
Subject: Re: Dear Sir, This is to inform you about the poor service of Redington linked to... [Incident:[protected]]


Dear Team,

This is to inform you that I have not recieved any call from ur side till now. I had visited the motorola centre myself on 23/03/2009 and I have been told that I will be getting my handset back on 3/04/2009. Is this the kind of service for which Motorola is known for???? Should the TAT for a mobile phone repair be 34 days???? Can you understand the kind of problems and business loss I am suffering because I am not having any contact numbers with me???? I am very sorry to say that this is the worst example of after sales service. I dont want to take any harsh step, else this mail would have been gone somewhere else also, so pls dont force me to do so. Pls arrange for a new handset for me in case the old one is not getting repaired quickly, as that handset is only two months old. Waiting for a promt reply

Regards,
Gaurav Singh
+91 [protected]

Every ceiling, when reached, becomes a floor, upon which one walks as a matter of course and prescriptive right.
"Aldous Huxley"

----- Original Message -----
From: Motorola India
To: gaurav.[protected]@icicilombard.com
Sent: Saturday, March 21, 2009 1:25 PM
Subject: Dear Sir, This is to inform you about the poor service of Redington linked to... [Incident:[protected]]




Recently you requested personal assistance from our on-line support centre. Below is a summary of your request and our response.


Subject
Dear Sir, This is to inform you about the poor service of Redington linked to...

Discussion Thread
Response (Ray V.) 21/03/2009 06.55 PM
Dear Mr. Gaurav Singh,

Thank you for writing us at Motorola Customer Care.

With reference to your mail regarding MOTOROKR EM30, we would like to inform you that your case has been forwarded to Service Department and they will get in touch with you within 48 hours.

We apologize for the inconvenience caused.

Warm Regards,
Ray V.
Motorola Customer Care - India
________________________________________________________________________________...⇄
In case you require further assistance, pls contact us by clicking here You may update your incident at https://motorola-global-en-aus.custhelp.com/cgi-bin/motorola_global_en_aus.cfg/p...⇄


SMS- For Menu: Send MOTO to 56070
* For nearest MOTOSTORE: Send MOTOSTORE < pincode > to 56070
* for nearest dealer: Send MOTODLR < pincode > to 56070
* For Handset MRP: Send MOTOPRICE <Model number> to 56070
* For nearest service center: Send MOTOSC <pincode> to 56070
Customer (Gaurav Singh) 20/03/2009 06.22 PM
Dear Sir,

This is to inform you about the poor service of Redington linked to Motorola service centre in Uphaar Cinema Complex, Green Park, New Delhi. I had given my handset Motorola EM30 on 28/02/2009 (work order number: 15651). But inspite of all my requestes, I have still not been given my handset back after repairing. I have to listen to lame excuses that it has gone for L3 and you will get it in 2 days. Those two days have not come since last week.

Regards,
Gaurav Singh
[protected]

Respected Madam/Sir,
I purchased a Motorola W270 product on 07/08/2008. The product semmed to be fine untill there occured a problem with the flip.There is a difficulty in opening the flip. I reported itto the nearest Motorola Customer care, alleppey, kerala. Its too sad to say that there is no such "customer care". It's been 16 days since i gave my cell phone foe repair. Still there is no sign of my cell phone. they say that they are the authorised customer care in alleppey.
I just want to bring your notice to such poor and inefficient customer cares in kerala. It is one of the sole reason for the declining of the Motorola products. So i request you to take necesary actions against such "Motorola customer cares" as soon as possible.
Yours faithfully
A customer

Dear sir/madam
I am Mr. Anand Kumar living in mandawali delhi-92, have bought a motorola mobile phone whose model Motow181 Licorice with IMEI [protected] on dated 2/11/2008 from the mobile shope namely Mobile Adda located at R-53, vikash marg laxmi nagar new Delhi. Today when i was opreting my mobile it got some problem the sms was not in the written word but it was an empty message When I restart the phone the probelem remain same . So that i visited to nearest motorola service center. They did't accept the mobile by saying that" IT IS TEMPERED & W.D.S.STICKER IS MISSING" . and said your warranty has been withdrawn. Hence please kindely help me in this matter .
I will be thankfull to you

Your's faithfully
Anand Kumar s/o Shri Sikandar Prasad
349/19 Main Gali Asharam Mandawali Delhi-92
Contact No. :- [protected]

i am an existing customer of motorola slvr L9. i purchased this phone on 7th december, 2008. it started giving problems in the very first week like hanging problems & giving errors. i had to send it to the service center in january, 2009 (in just 1 month?) coz it simpley turned off & would not turn on. The service centre officials said it was a hanging problem & that now it would work properly. then after 1& a half weeks, the same problem occured again. it was sent to service center & we asked those people to kindly my handset as it's not possible to submit it again & again in today's traffic. but they simply refused saying it can't be replaced & that they would repair it again. Now. it's been just 1 week since it's back from the service center & it's turned off again. i request the concerned authorities to kindly look into this matter & advise wat do i do. i'm fed up of theis excuses & they are simply not ready to replace it. Please help.

I had purchased motorola mobile w270 from RPG Cellucom India pvt Ltd(TIN NO [protected]) located at Spencer's super, salimar building, MG Road Hazratganj Lucknow on 21/06/08 vide Challan no 304 dated 21/6/08 for Rs 3215/-.The mobile stops while talking and automatically switches off.The same was shown at a authorised servicecentre at Allahabad where I am residing which was repaired but again it is showing the same defect and in addition the stored numbers are also disappearing.It is still in the gurantee period.I am not sure whether it will function properly again and most of the time is spent in giving and taking to the repair shop.Kindly advice how to get the set changed with the new one or get my money back

My name is A.B.Roshan from Bangalore I had purchased a motorola v3i on the 24th of march 2008, since then the phone has been sent in for repairs to authorized service centers several times regarding major issues like –
• Software problems,
• Motherboard damage,
• Dysfunctional display, speakers and SD slot.

each of theses problems occurred within weeks of giving them for some repair or the other. Even as I am submitting this complaint the phone is being held with the Motorola service center at K.K.Enterprises, Ebrahim's Residency for more than a week now for speaker problems.

Apart from the defective hand set the after sales service is also appalling they are never prompt on their delivery and they handle the phone clumsily resulting in damage to the phone panel which the warranty does not cover.

Since the product is almost out of warranty I demand that Motorola REPLACE MY PHONE because the problems don’t seem to abate in the future and all charges will be levied on me for ABSOLUTELY NO FAULT OF MINE.

I had purchased this phone with a lot for interest and by what I have experienced regarding QUALITY OF THE PRODUCT and AFTER SALES SERVICE of MOTOROLA I have lost all inclination to purchase any product tied to Motorola in the future and strongly recommend that others too.

This mail is in context to my Motorola Motoming handset(A-1200), which i
had handed over to their autorize service centre Redignton India Pvt.Ltd (Jaipur) on 12th of february 2009 for repair my compalint Work order is JA/MO/08/11869, but i still didnt get it repaired.

It was said that it would take 5-7 days to get repaired but and as i called them last week i get to know that it will take more 4-5days(till Monday) and they are not sure for that too(i have to call before come). Its wedenesday today date 4th march09 and its about 20days, but they still need 4-5days more.

I am really upset and dissappointed with the services, the guys over there can be so irresponsible and the services would be so ridiculous i never thought, people overthere didnt pick up the phone even. I had beared lot of problem due to this, it was my mistake that i had handed over them my phone, i am really very angry with the services, this is a kind of mental herrasment, everytime i have to call for long because phone shows busy but as it rings the guys not even try to pick the phone, i had sent my brother personally 3-4 times but asusal all in vain.

If anyone can help me

Sub:- Delay in replacing the W375 Motorola Handset From Service Center

This is Subrata Ghosh from Kolkata. I had purchased a W375 Motorola Handset on 16/10/2008. Along with this mobile I had received all company accessories as mentioned by the company. After few days from the purchase of this mobile I came to know that the headset(Headphone connecting) which I had received alongwith the mobile was faulty. The problem was -- only one side of the headset was working and the other side was not working i.e. it was faulty.I immediately took my headset to the nearest Motorola Authorised service centre which is located in 18, Rabindra Sarani, kolkata-700001 named "Technique Services” They also checked my headset and were convinced that it was a faulty one. Since my mobile & its accessories were still under the warranty period they decided to give me a within 10 days .This complaint was registered with the service centre on 12/02/2009. My complaint / work order number is KS/MO/08/07160 which was given to me by the service centre in an proper customer copy.Since that day I have been following up with the service centre guys for my Handset but all in vain... I have followed up with them for 4-5 times till date as per their request but everytime they have failed to provide me with my replacement. Now I'am feeling ashamed to again ask them for the replacement of my faulty headset. Also because of this delay I have lost my patience, money behind all the telephone calls made to the service centre & money spent for both the time when I had vised the service centre... Who is going to pay for all these expenses incurred from my end????? Is Motorola India going to take the responsibility of this.Now pls tell me that its my fault that I Trust your Organisation and purchase the same But I will henceforth never purchase any Motorola product in future and will always discourage my friends and relatives from purchasing any Motorola products due to their inability of proper After sale service..

Regards
Subir Ghosh
[protected]

i have lost my motorola w220 mobile having mobile number [protected] & IMEI no. [protected] i want to block it. so please help me

i have purchased a mobile phone of company Motorola em325 by the name of arshi fatma on 11th of January 2009 from lokplus Gwalior Madhya Pradesh. it has warranty of one year but from the day of purchase it was giving many problems i requested them either to repair the set or replace it.they kept the set for 10 days but did not repaired it.after my repeated complaints they changed the software but still problems remained same.now i do not want to get it repaired in any condition just want to get it replaced or return my money back

Hi,

I lost my Motorola mobile (Motorokr E6) near Tirupur Railway station. Please find my mobile.


Your name: Balamurali
Address: No7, 5th Street, Gokulam Colony, PN Pudur, Coimbatore-641041
Phone model: MOTOROKR E6
Make: Motorola
Last used No.: +91-[protected]
E-mail for communication: balamuralip.[protected]@gmail.com
Missed date: 21.02.2009
IMEI No.:[protected]


Thanks and regards,

Balamurali

I have a Motorola Rokr E8 handset, which has Display problem witin my warranty period. I approached REDINGTON INDIA LIMITED (Motorola Service centre) on 30th December 2008, the employees said my repair will be done within a week, but they have dragged me till today i.e. more than a month, without repairing my cellphone.Today they called me and said me that a part is not available so they some more time, everytime they do the same. One of their employee said to put a complaint against the Motorola company. I am confused, what should i do? I am a final year student and from a neighbouring state. I'm really concerned about my phone, this people dragging my work, and MY WARRANTY ON PHONE IS EXPIRING. Please somone helpme, what should i do, i am a student and from a neighbouring state.

MY WORK ORDER NO:
EG/MO/08/08029

The address of the customer support (motorola):

REINGTON INDIA LIMITED
16A & B, WELLINGTON ESTATE;
NEW NO. 53 ETHIRAJ SALAI;
EGMORE, CHENNAI 600105.
PH:[protected]/28207498/28207499

MY CONTACT DETAILS:

ABHISHEK DAS
Dr. S. K. Patro;
Door No. 104;
Faculty Quarter;
Gurukul College;
94 Purusavakam High Road;
Chennai 600010
Mobile: [protected]

i am not getting 5rs talktime dailyand nighttime reliance toreliance unlimitted free sir so u kindly solve my problem

I bought Motorola in univercel cell phone shop above i mentioned date
that set key pad was not working in 09/09/2008, so i gave my phone in REDINGTON INDIA LIMITED #550/136 HALL MARK TOWETS ALWARPET CHENNAI-600018, but my phone has thefted by motorla employee some body so they gave me some onemore motorola E-6 old pc in date of:16/09/2008 Ime No:[protected],

That alternate phone was hanging and i surender in REDINGTON INDIA LIMITED #550/136 HALL MARK TOWETS ALWARPET CHENNAI-600018, date:19/01/09 so they said phone is water locked.

We cant do any thing...

I want my old phone or New phone motorola E-6