Motorola Mobility Complaints & Reviews

Date: - March 15, 2009.
To,
The Manager
Customer Care
Motorola

Subject: - Handset not working.

Dear Sir,

This is to inform you that I have purchase Motorola Mobile Handset model no. W220 (Sr. No. [protected]) from Shreeji’z- Planet, Naupada, Thane (W), Mumbai on[protected]. However with in two months while talking with somebody it was automatically dead & not working. Handset is in warranty; hence I contact with your service centre M/s. Tele Video Services, Ganesh Darshan Building, Shop No. 3, Agyari Lean, Jambhali Naka, Thane- (W). Your Service Engineer launches a complaint & gives me receipt along with work order no. TZ/MO/08/02553 dated 6-2-2009.

After One week I contact to your service centre & I get feedback that mobile has some major problem & we are sending the same to our head office at Mumbai. On[protected] I again visited to your service center & I get feedback from Mr. Amar (Cell No. [protected]) that 75% you will get full replacement of the Handset.

On 4th March Mr. Amar telephoned me & told me that you will not get any replacement of Handset as our head office found water in the handset. I am very disappointed on such wrong statements given by your service centre. How it is possible? My point is that if the handset contains water inside then it should be known to your Service centre which is at Thane.

As per my knowledge there is major fault in the handset & they are not able to giving me replacement for this hence they are giving me the reason like this. This makes bad impression towards customer and customer never trusts to your product. I request you to please considered this matter as most urgent & reply me at the earliest. I expect positive answer from you. However my Handset is with M/s Tele Video Service, Thane. If W220 product was closed & if any other range is with you which for replacement I will bear to pay the differential amount for the same. But prior to this please give me positive report.
Please give me complaint no. so that I will mention in all your future correspondence & reference.

Thanking you,

Vikas K. Khambekar
Thane.
[protected]@rediffmail.com

Hi,

I bought motorola A1600 Phones shifting my loyalty from nokia, which was around Rs15000 Still under warrenty. after 4 months wihtout any reason the touchscreen started responding.

on March 30 I went to their authorized support center at Sai Service Center Hardy's Complex (Hyd)
- For 30 days they kept the phone with 2 extentions reasoning parts not available
- No Phone Support and Worst Customer handling at customer front desk.
- I took the phone back

on 12 May i gave it to their Redigton Service Center (Hyd)
- Still it has gone two extention
- Reason given parts not available
- atleast here Phone Support is better

i will never ever buy Motorola and recomend any of my friends for the following experiance (1) Parts Available (2) Worst Customer Support (3) No Ownership.

MAY I TRACE MY MOBILE PHONE (MOTOROLA L9) (MOB.NO-[protected])WHICH WAS LOST 10 DAY BACK.I HAVE GOT NEW SIM FOR SAME NO. NEXT DAY. IMIE NO. OF LOST PHONE IS[protected].

Dear Sir

i buy motorola handset MOTO Q CDMA handset before two months.From very first day i face following problems:-

1) Mike not working

2) Automatically decrease of Ring Tone ( After reset of all setting ok found )

3) automatically off

4) ID caller not shown

After going to sevice centre they said to leave handset for ten days.But after ten days they told me that they have to change the mother board of handset & require 10-15 days.After one month i received my handset in ok condation but after few days the problems again start, Second time i go service center & they again take my handset for 20-25 days. Till date no responce from service centre or company motorola.

Reagards

Praveen Dabas

[protected]

I have Motorolla Moto Razor V9M handset (CDMA). I bought this handset for a substantial sum of Rs. 19000/- and within two months of its purchase it went dead. I was informed that the mother board was gone and would be replaced. I asked them to replace the handset, but they flatly refused. After waiting for the handset for around 45 days I finally got the handset from their Nagpur service station, but in a non-workjing condition. As I was moving to mumbai in a hurry, i had no choice but to take it like that. i came to mumbai and went to their Mumbai Service station and was informed that the Motherboard hadn't been replaced but repaired and that too improperly. they took another 15-20 days to repair the asme and give me my handset in working condition. Within a month it malfunctioned again. This time some software problem was given as the reason. Then within a month its display went and again they took a very long time to give it back. Again, it's motherboard went bad afer some time. Again it was repaired after taking a huge amount of time. It suffered a software problem again which I had to pay to get it sorted as it was 3 days since its warranty had expired. And now its display has zonked again. This handset in it 1 year and 5 month lifespan has beeen with me barely for 6-7 month and the rest it has spent in the service station. Out of these 6-7 months as well I have been using it without a display for the past 2.5 months.
It is clearly obvious that I was given sub-standard equipment originally and that Motorola does not Care what so ever. i has written them a complaint on their website to which their response was totally unsatisfactory, infact useless.
IImagine the hardships I had to afce losing all contacts, messages, data again & again. having to visit the service stations located at odd locations again & again and the cost of all the harrassment and trouble. It is my official no. that I have on this handset and imagine the cost of having to make official calls from my personal no. All this after buying a premium handset from a world renowned manufacturer.
I have only one word for Motorola. PATHETIC! If you can do something about it, please get motorola to refund me the cost of this handset. I do not want a replacement as its going to be th same story all over again, no matter what Motorola handset they give me.

Sir,
I purchase Motoral Mobile Phone Model .Y230 . on the date of[protected], on that time i received one bookelet about company warrany/gaurnty.In that book let Warrnty inculeded head sets also, but i purchased in one retail mobile shop at chittoor in the name of Balaji Mobiles, that shop keeper gives a bill with rubber stamp of motoroal service center address in tirupati. Konw on the date of[protected] beofre waranty date) my head set is not working, so i went that shop, he directed to go the motorola service center in Tirupati(A.P.) .But there is no service center in Tirupati in that address, its cloesed, so i went to that shop where i purchsed the mobile. he said there is no warranty/gaurnty for head sets, even print in booklet also. so i purchsed new one. at the cost Rs. 250/-, so l losed my amount only the cause of Motorola company Proper service/mislead the custmer.

Dear All,



This is regarding one of my mobile phone I have purchase Moto E8 Rokr on
1st April 2009. I used this phone only 20 days it given the network
problem than I took this phone to the service centre (Active Telecom)
Pitam Pura, New Delhi and given for repair on 21st April 2009.

Beside of this I have log the case in Motorola Customer Care also my
complaint id[protected] whenever I call to customer care they
always said our service exe call you within a week till the date I don't
know where is my phone because when I call to service centre they said
we can't help you talk to Motorola cc office.

Any one In Motorola please help me or I have to go some other way.



Mobile Details:

IMEI - [protected]

Moto E8 Rokr Black

Regards
Amit
[protected]

Dear sir

i purchase set the from hotspot vikamarg4 showroom on 18 october 2008 they was under warranty period but there is a techanicly fault in it the hotspot also give 2 year care pack also btut now they told the set was not repairable and they told only 50% of the current value of your mobbile gives you back there is not my fault in this thing i wnt my set replace or my all money back and i already mark a complaint in concern of this please clear the issue as quick as possible i go ther hundred times but they not listen me properly and not gave me the clear feedback

mobile: motrolav6
my mobile no [protected]
imei no:[protected]

Hi,

I have given my Motorolla handset to mottorolla service center in Shivajinagar Pune on 04-Apr-2009, but till now, after more than one month, I did not get my handset back.
I have called the customer care and service center many time and registered a complaint also and they told me that they will get back to me within 48 hrs but till now I haven't heard from them too.
Please help as it is very difficult for me without cell phone.

Dear

myself abhinav rajpal i buy the motorola v6 mobile set for hotspot showroom vikas marg 4 . the purchase date of the set is 16 october 2008 after purchasing phone goes under maintanence 3 time but now also phone is not ok there is a tecnically falt in the phone and phone is on guareenteed period . I also take the care pack of hotspot which also give two years guarantee but i am going hotspot several times to ok the set but now they told they cant ok the set and they not also replace the set .they old only 50% of the current value of the phone is got back pls clear this things and get back my all money or replace the phone Pls gave the possitive steps and help me as quick as possible

model no :motorola v6
IMEI NO [protected]
VALUE :10600 CONTACT NO [protected]

I had purchased a Motorola w 362 on 17.1.2009 vide invoice no [protected] from Reliance world.Within a month the instrument totally collasped and all the datas were lost in the set. Immediately I gave the inst on 13.2.2009 for servicing (Redington India Ltd)and they rectified the same. Again after 20 days it got hanged totally and all the datas were lost again and I gave the set for servicing on 28.3.2009 to (Redington India Ltd).

After giving for the service I have been visiting Redington service centre almost 10 times and there is lukewarm response from them.Noe they are keep on telling me that there is a problem in the board and they keep on buying the time only.

Hence Iam filing this complaint against Redington service and Motorola.

Chandar

MOTOROLA/MOTO Z6 PREMIUM [protected] was purchased on 8th july 2008 from Jai Mata di Electronics, Shop No.6 Gulmarg Palace, K.B.Maarg Section 17, Ulhasnagar-421003 Ph :2564910
Since September 2008, POWER BUTTON NOT WORKING complained to the said shop where it was purchased he said there is some problem with service centres so rerquested to wait, fionally gave an address of SKYLARK ASSOCIATES at Kalyan where I have visited for number of times where they have one or the other problem and they cannot provide service till they have not registered with website
So I have spent lot of money travelling and frustrated by their irresponsible behaviour Now thier is worst to see Battery does not lasts even for an hour and the Inastrrument becomes too hot.
(MOTOROLA/MOTO Z6 PREMIUM [protected]) Kindly do needful to repair or replace the Instrument

i have received a sms to my mobile of [protected] that i have been awarded motorola award sum of750000.00 poundsPayment no.91/W66834 is it true or not is it a fake sms .For verification they told to email to [protected]@motrolauk.net plz send me reply to my email address www.[protected]@gmail.com

i hv purchased motorolaQ9h it's uner warranty i hv been facing the problem from the very 1st week when i hv purchase the problem with the key pad, i hv allready replaced trice from service centre right now it's under warranty but wht abt after tht, motorola should make such phone which customer should satisfy ihv paid 18000.00 for the handset. now wht should i do, whrn my warranty period will get over after that.
looking for early reply and solution to this.

Hello Sir,

Due to my touch pad problem, i had given my phone to motrolo authorized service centre on (31/3/09), after few days, i went to service centre, they given the qutation of around 4800 rs for replacing the touchpad. when i came to home & switch on my phone. i am unable to see nothing in the screen after sevral restarting i went to scree & found that nothing in my phone except few messages. when i go through the messages, none of the message belongs to me . so i called customer care & breif the issues. after that i found my motherboard has been changed by service centre. the motrolo customer care executive asked me to go to service centre to check the issue, they simply said we are not take the responsibility. after that i called customer care they told by mistakenly service centre people replaced your mother board, so i asked them to send a mail for my confirmation, finally the escalation manger called & said we cant take the responsibilty, whatever you want you can do that. in my old motherboard i am having my business contacts as well as personal phots. if its published in internet my life bcomes a question mark.

I am sending this mail from chennai
My workorder number is EG/MO/08/10731

Can you please help me on this..
i am enclosed some photocopy of IMEI which is disalying in the mobile panel as well as display panel ..both are different

Sir,
my phone is not working properly.I have many problem related my phone my phone is now in under warranty but when i go to motorola care they give me new problem. sir i am in big problem please solve my problem as soon as posible.
I have these problems-
1.-headset problem
2.-outgoing problem
3.-bluetooth
4.-keypad light
5.-keys are not working
6.-multimidea speed is slow
7.-and many more whicj is created day by day

Hello,
I had my moto mobile(Moto Razr V8 2GB) water-logged for which i paid 6000 to get it repaired, as it wasnt turning on. Now again in a span of 2-3 months, when i faced a similar issue and gave it to the same repair guys, they again say its a water logged mobile and are again asking me similar charges. Are motorola service centers established to cheat people where they pay exorbitant prices to get their phones repaired.
Thanks,
Sandhya

To the credit of my saving bank Account with State Bank of Mysore is [protected], had been getting EPF amounting to Rs.1211 per month. Since Feb 2009, the has been stopped. kindly look into the matter and let me know the status

Sir,
I was using a motorala phone with tata sim since three years. when the condition of the battery had started going bad i thought to replace with new phone. So i purchased a new tata indicom{huawei}
that time i dont know about the sim they had given when i came at home i changed the sim of the two phones but the motorola phone has not started due to sim problem i forgot the matter because i had to go out of station i started the using the new phone with old sim. But now the problem is that the old phone is showing phone locked contact service centre.
I went to tata indicom hub they told me to contact the service centre of L.G and MOTOROLA at bistupur, JAMSHEDPUR, where they will take 80/- Rs and change the software and the new sim can also be started, Now the problem started the person(propriter) is not a good person he use to argue with everybody he is asking 165/- to open the lock. and for software changing another 225/- Rs it is quite ridiculous all of the tata indicom phone seller told it will cost hardly 80/- to change the new software and there is no charge to unlock the phone.

My question is what is my fault the phone locked by itself what will be responsible for this and why the customer is going to suffer.
please help me i want answer from your side

Pls read the chain mail. I am still waiting for a revert from Motorola India.

----- Original Message -----
From: Gaurav
To: Motorola India
Cc: [protected]@consumerhelpindia.com
Sent: Saturday, March 28, 2009 5:19 PM
Subject: Re: Dear Sir, This is to inform you about the poor service of Redington linked to... [Incident:[protected]]


Still waiting for a revrt...??????????
Regards,
Gaurav Singh
New Delhi.

Every ceiling, when reached, becomes a floor, upon which one walks as a matter of course and prescriptive right.
"Aldous Huxley"

----- Original Message -----
From: Gaurav
To: Motorola India
Cc: [protected]@consumerhelpindia.com
Sent: Wednesday, March 25, 2009 2:23 PM
Subject: Re: Dear Sir, This is to inform you about the poor service of Redington linked to... [Incident:[protected]]


Dear Team,

This is to inform you that I have not recieved any call from ur side till now. I had visited the motorola centre myself on 23/03/2009 and I have been told that I will be getting my handset back on 3/04/2009. Is this the kind of service for which Motorola is known for???? Should the TAT for a mobile phone repair be 34 days???? Can you understand the kind of problems and business loss I am suffering because I am not having any contact numbers with me???? I am very sorry to say that this is the worst example of after sales service. I dont want to take any harsh step, else this mail would have been gone somewhere else also, so pls dont force me to do so. Pls arrange for a new handset for me in case the old one is not getting repaired quickly, as that handset is only two months old. Waiting for a promt reply

Regards,
Gaurav Singh
+91 [protected]

Every ceiling, when reached, becomes a floor, upon which one walks as a matter of course and prescriptive right.
"Aldous Huxley"

----- Original Message -----
From: Motorola India
To: gaurav.[protected]@icicilombard.com
Sent: Saturday, March 21, 2009 1:25 PM
Subject: Dear Sir, This is to inform you about the poor service of Redington linked to... [Incident:[protected]]




Recently you requested personal assistance from our on-line support centre. Below is a summary of your request and our response.


Subject
Dear Sir, This is to inform you about the poor service of Redington linked to...

Discussion Thread
Response (Ray V.) 21/03/2009 06.55 PM
Dear Mr. Gaurav Singh,

Thank you for writing us at Motorola Customer Care.

With reference to your mail regarding MOTOROKR EM30, we would like to inform you that your case has been forwarded to Service Department and they will get in touch with you within 48 hours.

We apologize for the inconvenience caused.

Warm Regards,
Ray V.
Motorola Customer Care - India
________________________________________________________________________________...⇄
In case you require further assistance, pls contact us by clicking here You may update your incident at https://motorola-global-en-aus.custhelp.com/cgi-bin/motorola_global_en_aus.cfg/p...⇄


SMS- For Menu: Send MOTO to 56070
* For nearest MOTOSTORE: Send MOTOSTORE < pincode > to 56070
* for nearest dealer: Send MOTODLR < pincode > to 56070
* For Handset MRP: Send MOTOPRICE <Model number> to 56070
* For nearest service center: Send MOTOSC <pincode> to 56070
Customer (Gaurav Singh) 20/03/2009 06.22 PM
Dear Sir,

This is to inform you about the poor service of Redington linked to Motorola service centre in Uphaar Cinema Complex, Green Park, New Delhi. I had given my handset Motorola EM30 on 28/02/2009 (work order number: 15651). But inspite of all my requestes, I have still not been given my handset back after repairing. I have to listen to lame excuses that it has gone for L3 and you will get it in 2 days. Those two days have not come since last week.

Regards,
Gaurav Singh
[protected]