Sir,
My purchase, motorola E6e(with EDGE) on 12th June 2009, IMEI no.[protected][protected], needed servicing within 10 DAYS of buying the cell phone.It was a faulty set, with MANUFACTURING DEFECT.
I took it to REDINGTON INDIA PVT.LTD, (Landsdown place, 4C, Trikut building, 2nd flr.), where MR.PRANAB, an ill-mannered and rude man, took it in for 15 days, with a job sheet.when i got back the cell, it was in the SAME CONDITION.morever, on insisting that he correct the problem, he took my phone inside and came out with a DIFFERENT PHONE( E6, without EDGE), this we realised on returning home.we were not informed of this changing of handsets. He took my HIGHER VERSION phone & replaced it with a LOWER VERSION same looking cell-phone.he has NO RIGHT to do this.this amounts to theft.
motorola, should look into WHO they are giving servicing dealership.i will be forced to lodge a police complaint.
kindly look into the matter as fast as possible.and if possible plz send me any contact who represents motorola company in kolkata.
thanking you,
S.Sen
Aug 14, 2020
Complaint marked as Resolved
motorolaZN200 — MANY
Dearsir madam
i m a user o[censored]r motorola phones but i will be frusteted ur costomer support. all staff will be speak falls . my complain no in your costomer care no([protected][protected] but ur care support not responsible that.so pls u help me and solved my problem.
My motorola phone these details.
imei no.[protected]
purchaging date 18-10-08. i contact ur othorised service center as Redington india Ltd. jaipur on 16-03-09 and given the mobile Zn200 which problem is
1) Modem Not work properly
2)Data cable not suported
3)play in slide
4)hanging
5)battery
the will not be solved my problem and returned my mobile on 24-03-09.you will
not replace the problem in warranty then u not give the warrenty to the costomer.so i requested to u pls resolved my problem.and cancelled the registration in this othorised service center.and ur costomer care helpline who not responsible
Regards
Akhilesh Jha
Engineer