Motorola Mobility Complaints & Reviews

Motorola cellphone service in India is very very poor. The srvice people are kind of shameless people. i bought MotorKRZR-K1 on 7 Nov, 07 and just after one month bluetooth stopped working. i deposited my handset at Ranchi motorola service centre(UCOM TECHNOLOGIES, Ranchi- Work order no. 15064) on 28 June 08. I was promised that the problem would be fixed in 1 week. However after 30 days with lot of following up a stand-by set was given. This standby set itself is faulty and its speaker volume is very low and cannot be used for regular usage. From now on whenever i call them to ask about the status, they simply say that ask after two days or three days. They even say that the spare parts of this model is not available hence cannot be repaired. If that is the case, they should replace the phone. It is almost going to be 2 months and there is no hope. Now i am planning to file a case against them in consumer court . Ph: +91 [protected]
Tel:[protected]

I have purchased a L9 model mobile of Motorola at M/s. Vasavi Communications, Borabanda, Hyderabad on 14.01.2008. I have handed over the same to the authorities of Motorola service centre of M/s. REDINGTON (India) Limited, Spmajiguda, Hyderabad on 19.09.2008 for rectification of muting of mobile and speaker problem with work order No.01903. Even on elapse of two weeks, they have not yet repaired the same till date. They are going on telling like "It will be handed over tomorrow/day after tomorrow".

In view of the above, I am of the opinion that the purpose of having/purchasing of a mobile has been defeated.

Hence, I request your goodself to do the needful to rectify the above said problem.

I think it is not a good buisiness practice to keep the mobile such a longer duration in metropolitan cities just for the sake of rectification of minor problems while in waranty period itself.

Awaiting an early favourable reply.

Thanking you,

On 04.10.08 I ahve purchased New Motorola A810 Mobile from Century Telcom - Pondicherry, When i was tried to install Mobile support CD, Half the stage of installation system asked " Your mobile required next version ", Also it is asked to Version update ikon. But i dont have internet connection, So need to new updated verion CD .

tks
G.Kumar

I have a mobile L-6 IMEI No [protected]
with a comlaint of Automatic On/Off problem.
Mobile deposited in Ucom Technologies Pyt Ltd Bhopal service centre on 7/7/08.
As per information the centre send this mobile to Delhi on 8/7/08 to solve the problem.
Today on 19/07/08 I, visited the service centre they unable to give me the status of my Mobile.

Kindly take this situation seriouly and solve my problem immediatlly.

Dr Jayant Tapase
Bhopal
Mob- [protected]

sir/mam
I bought one motorola w270 set on 25.06.08.After less than two months earphone was not working then on 20/08/2008 WORK ORDER NO - 6991 i submitted my mobile to the service center and they told me there is problem with the port of the mobile and according to them i submitted my handset and the earphone and know the traumatic story began, they use to call me after 5 days or 7 days on every call and it was around 15 times that i went there and often i saw some face to be a regular visitor of that service center but i think they all too would be thinking the same about me, well the first part ended on 15/09/2008 according to them they replaced my earphone with a latest earphone as per the company policy they told me but i think they just substituted with a low quality earphone having sound volume lower than before, but afterall i took my mobile and the hitech earphone.on arriving my home i made a call with about full charged battery and the mobile got discharged in my hand within 10 minutes and it became very hot, and it was not charging, again i went for the second story, they picked the battery out and saw a memory card of some other brand they told me the memory card is having heating problem and they picked it out and they charged it for 20 min without memory card and the mobile was having charge indicator showing only red no green line, they told due to disturbance it couldn, t be possible to charge it continuosly over there and it was not heated due to chilled ac, they can convince you very good, ireturned my home and i sawthe mobile is not working taking no start i submitted it on next day on 18/9/08 work order 8362 and from then i am continuosly called to come after 2 days, 5days and so on and today its 05/09/08 and the story is same neither they are solving my problem nor they are returning my mobile, but i would say its a great experience with motorola and the rest is in your hand,
.so please help me if you can.
Yours
JAYANT KUMAR
Authorised service center- REDINGTON INDIA LTD
S-3, GREEN PARK EXTN. NEW DELHI-16

WORK ORDER NO - 6991 DATED 20/08/2008
AND 8362 DATED 18/09/2008

MOTOROLA-CDMA V3C Standard 2 NOS
MSN NOS-E14WGM39TZ & E14WGM3545 PURCHASED ON 30.06.2008 (TOTAL OF 5 MOBILES PURCHASED FROM TATA CDMA NOS [protected]-4)
PROBLEM WITH BOTH MOOROAL SETS-BATTERIES STARTED WITHIN 6 MONTHS OF PURCHASE. BOTH BATTERIES REPLACED 24/4/08 & 30/4/08 AFTER MUCH PURSUANCE FROM AUTHORISED SERVICE CENTER ESSEM COMMUNICATIONS, BANGALORE 560011.
WITHIN 2 MONTHS OF REPLACEMENT OF BATTERIES BOTH MOBILES HAVE ALMOST STOPPED WORKING. ONE MOBILE WORKS ONLY SO LONG AS POWER ADAPTER IS ON. VISITS TO YOUR ASC IS OF NO USE AS THERE IS NO STOCK OF BATTERIES. MOREOVER YOUR MOBILES ARE MANUFACTURED TO WORK FOR JUST 12 MONTHS TILL THE WARRANTY DATE. THAT IS THE TRICK OF YOUR COMPANY. IF YOU DO NOT PAY ANY HEED TO THIS COMPLAINT YOU WILL SEE US IN THE COURT. WE ARE REALLY SUFFERING BY YOUR DEFECTIVE SETS. WE REQUEST YOU TO REPLACE THE SAME BY A BETTER SET THAN THIS. WE ARE VERY VERY UNSATISFIED AND UNHAPPY.

I bought a Motorola Motorazr v8 last year in december. Within just a few days the flip started getting stuck. Eventually something started going wrong with the software and the graphics also. The camera is blurred. Messages get deleted automatically. I press something and something else pops up.
I took my Phone to a motorola service center is Sector 18 Noida. They told me that they would not repair the outer body of it and it is not covered in warranty. They kept it to repair the other things. Next day I get a call from them that the moisture level in the phone is too high and is not covered in warranty. The phone has never been dropped or gotten wet even once.
Anyway I went to collect it and firstly the treatment by the staff was extremely rude. They refused to return it saying the shop is closed. When I finally got it from them they had scratched the phone from the flip. They refused to own it. I was so put off I took my phone and came out. Realizing I had left my receipt with them i went back in within 2 minutes. They could not find it.Finally the person gets it and its all put together with tape.
The manager of the showroom was extremely rude and refused to agree to his and his staffs mistakes.
I am not left with a phone in warranty which started troubling within days of getting it. And is in worse condition because of the service center people.
IF nothing is covered in warranty then what is warranty for ? What do I do?

Hi,
Myself DEBASISH SAHA, from Malda(W.B)
I purchased the mobile set 'Motorola C168' on 23.10.06, but I had to go to the nearest authorised service centre 'dev computer', 6/7, Rabindra AVenue, Malda on 26.09.07due to display problem.The service centre refused to entertain warranty saying, water leaked into the set and on 20.12.07 they charged Rs 650/ for repair and returned the set after repair.
Unfortunately, I had to go to the nearest authorised service centre 'dev computer' again on 30.06.08 as the set turned off .After several phone calls and visits to the service centre, they returned my set saying, the set is irrepairable/uneconomical to repair.
I just want to ask Motorola that whether this is the reality and reliability of your product and the service centre is only interested to extract money from customer.
Regards,
DEBASISH SAHA.
mobile No.[protected]

I am totally dissatisfied with your motorola service centre located in
khade bazar at belgaum. I went to service centre with the speaker
problem for my handset v3i on 10th setember 2008. The response from
Prasad pednekar ASC Incharge of this service centre is same till today
he use to send me back by telling that spare is not available with him
to repair my cell and he is not receiving it from bangalore.
I am angry with ur service and made my brother to purchase sony
ericsson handset where in he is interested to buy motorola handset.
Now i am having only hope with you people so try to make me feel
happy wuth your service or else i dont allow any of my contacts to buy
moto handsets due to poor service.
I just want to know what exactly is the problem with your service. you
can also ring me at [protected].
following are the details of job sheet which is made to serve my
handset. I hope it will help you to check out my actual problem.
Across Job Sheet No.[protected]
Work Order No. KA/BGM/08/0952
--

my complain to motorola head office.
plzz forward my message to the head of the motorola.

hi i am debobrata from kolkata.
from last 10 months i am using motorola L9 phone.
But from the past few days i m having a problem with this set.the phone stops detecting the extarnal memory card.it gives a message-system error frequently.but when i restart the phone, it starts working smoothly.

Due to this problem i went to Motorola service centre, at "Surya Business Pvt ltd, 9A Kyd Street, Ground Floor, kolkata, India"
on 25/09/2008.
i told my problem to the person in charge(dont know his name).he just avoided me by telling that "we can look into the problem but it will take 8 to 10 days...no no 15 to 20 days...actually we dont have the parts.actully in festive week we cant tell you the exact time tthat will take to solve the problem."

as i use cell phone i cant effort to give my phone for service to such a long period.

now rest is upto you.you can find lots of complaints like this.you are a good brand after nokia. if you are trying to achive the trust of the people then you must have a well equipt service center, the best servicing and most importantly well behaved and caring people in your service center.

thanking you
i hope you will react...

My cell phone is under warranty model no L6i.I had some issue that mobile like sometime it used to switch on n off automatically moving to any menus automatically.hell lot of problem so 15 days back i sended my mobile to service center here in Vashi (vardha electronics)they first were not ready to accept cell phone telling that I dont have the bill.I lost the bill but still on warranty is there on seeing the S/N no .last time also my cell went for service center for replacement that time too i didnt had bill still they accepted and they changed the board(the PROBLEM LAST TIME WAS THE SAME).now they started giving excuses telling that its bcos of moisture .I mean how could it catch moisture.non sense still i accepted it and was ready to pay as need the phone always .It caused me loss of rs1700 bucks as i got temporary new cell phone for temporary use .they didnt bother to call me when today i went there they simply handed over my phone telling nothing cant be done.WHY THEY DIDNT BOTHER TO MATCH THE SERIAL NO WHEN MY CELL PHONE WAS IN WARRANTY WHEN I WEN THIS TIME.WHY THEY GAVE ME CHALAN !!its complete case of Fraud with CONSUMER and they should be Punished.

hello sir,

this is regarding my motorola mobile model no- e6.i have purchased it from the mobile shop, sapna sangeeta road, indore, mp-452001.i have purchased it on 21/11/2007 after that within 10 day the problem occured, i visited the service center i.e - Redington company ltd, malva tower, old palasiya indore-452001, m.p.the problem got resolved after 2 days again problem occured at jan 08 again i visited the center again after 3 days got resolved then again occured at august got resolved now in september also problem occured this time some big problem and the stock is not avaliable at service center, they told day after tommorow it will get resolved but when i contacted them they said it will take 15-20 days.i dont have another mobile, all contact numbers saved in phonbook so not able to contact people, please help me what can i do...?
regards
ayush dubey
[protected]

bought motorola e8 mobile phone on 20.8.2008 for rs.12500 keypad lights were not working i went to customer service center in jalandhar on 6.9.2008 they told me to to come back after 7 days no response after 7 days then after 10 days i recieved the phone keypad light were working fine but the cuesor stopped working and the customer excecutive were really rude to me my headset (handfree) were not working from the day i purchased the phone i made them to replace it they and replacing my handfree but are giving me back some other model handfree and saying that this is available if you want it then take it otherwise no handsfree availablei am facing harrasment for last 20 to 30 days since i have bought this mobile phone(e8( plese look into the matter or i will have to move to the consumer court i want my mobile to be replaced i will not take back the tempered phone what is the use of buying a new phone i[censored] cannot use it for 30 days and then you get back is what a tempered phone


I SENT THIS MESSAGE TO ALL MOTOROLA EXECUTIVES BUT NO RESPONSE I AM REALLY SICK AND MENTALLY HARRASED BY BUYING THIS MOBILE WHAT IS USE OF BUYING SUCH A SET AND SPENDING RS.12500 IF YOU ARE NOT ABLE TO USE IT AND YOU ARE GETTING BACK A TEMPERED SET

Dear sir, 15-Sep-08
I gave my Motorala(w-355) handset at your service centre at Jaipur, Rajasthan on 11-Jul-08 for repairing of mic. They gave back my set after two days and said that the MIC to be replaced and it is out of stock right now. Since then I am asking them regularly and they are asking me to wait for 3-4 days but this is going on for too long. Please tell me weather my set can be repaired or how long it will take.

With Regards,
Amar Sharma
[protected]

I purchased a Motorola Mobile in kanpur 17/12/2007 in The Mobile Store in Kanpur Inv.No.UP/01380/00001/1047. On 1 July 2007 my mobile Display Not come & Remaining Working Properly. So I go to Redington Service Centre for Motorola in swaroop nagar.& give the mobile for repairing but when I go for deleivery. Service center Person said to me this mobile found water log on PCB so Repair on Paid. I return & yesteday (10/09/08) go for repairing but my mobile check then mobile is ok only Battery Charge, My Mobile Display Problem Solved without repairing & when I Check after Charging Mobile internal kit change my mobile 6Li but (my phone No., Images, Not found)
& Radio is Not working (My mobile Internal Change ) the Compay
My mobile model 6Li but delvered Internal Mobile 6L (So I want to Change the Mobile) My Complaint No. KA/MO/08/02659
MSN No.F67AHX2FM3, IMEI NO.[protected]

I purchase above mentioned hand set from Solution Infotech, G-15, Ground Floor, Indira Bhawan, Allahabad on 17.07.2007 vide challan no. 9779 dated 17.7.07. the set started giving trouble since April 08. On the screen there was no signal and only emergency services was written. I visited your authorised service centre for many times but everytime i was told by the center people that there is network problem. On 15.07.08 the authorized service centre (M/s Ucom Technologies Pvt. Ltd. Situated at Civil Lines Allahabad) has taken my mobile under warranty for repair vide receipt no. 18055. the service returned the set on 21.08.08 saying that the set has been set right but when I inserted my sim card at my home I found that their was the same problem and the mobile was not repaird. Then on 22.08.08 I approached the service centre and they again took my mobile vide receipt no. 39427 for repair under warranty. Then the service centre returned my mobile on 6.09.08 saying that the mobile could not be set right. Under such harassment I am writing this complaint to you with the hope that either my mobile should be set right or should be replaced under warranty.
Dr. Sandeep Stevens
# 61 Staff Coloney
Allahabad Agricultural Institute Deemed University
Allahabad
Phone: [protected] (Resi.)
: [protected] (Office)
Mobile : [protected]

myself shashi.i am just fed up by this Motorola company.it was the biggest mistake of my life to buy my L7.I gave it to Motorola CCS Centre for its service as nothing wrong with my cell but for my satisfaction.it was gone through every check in by executive.then he suddenly opened it up..i just dont have an idea what he did but as he handed over to me it was nothing but a piece of scrap..it was in warranty period..he started making excuses..he kept the set with him and told me to come after a week..when i went to him a week after excuses were same..we dont have spare parts..we already sent a requuest 4 parts..its more than 2 months now but result is same..no listening at all..it was an acute mental torture for me as i am a middle class man.5900 rs set is a big deal to me..please i beg to the higher authorities to take an appropriate step as soon as possible as i cant bear any more of it..please sir..it is surely to be a worst part on your company..your service is a hell to me.i dont want to be remain in that any more
its IMEI NO is [protected].OB NO.3874
I belongs to Sonipat

sir
I am having a motorola mobile W-230 which i purchased on 21st feb-2008. just after one month this phone started malfunctioning . IMIE no. of phone is - [protected]. I gave this phone in your service centre in Hisar ( Haryana ) .The serial no. of complaint list is - 463 and work order no. is - 08/00180 . from the last two months this phone is lying on your service center . They are saying that they have sent the mobile in the company but still the results are unsatisfactory. I am facing a lot of problems and if you are not able to solve my problem then what is the use of service centre?
Plz rectify the problem as soon as possible and i[censored] can't solve the problem change this phone with a new one otherwise i 'll take some legal action against the company in consumer court

I purchased a motorloa mobile last year but with with in a year i have to take my mobile trice in customer care . Now the position is that if i talk for more than 20 min thn battery get discharged. Now the new position is that it is totally stucked . I spent 14000 Rs on it and it is totally waste.

In moisture or rainy season it usually go on hanging always, this is regular problem before warrenty period gone end. now it was over the warrenty period (1 year & 5 month). now some time it's keypaid works automatically. after the one paid service they told me that it's internal PCB has been damaged, and it will cost more than the cost of that MOTORIZR Z3 mobile phone. I have perchased this mobile from Milan Infocom, indore (MP).in 13000 Rs/-. please help me butter sollution for this problem.
thank you