Motorola Mobility Complaints & Reviews

Non cooperation from Motorola service Center


This is iqbal hussain from chennai. I had purchased a Motorola Rokr E6. its in my friend Aneesh Name, i have warranty upto this August, there is some board problem in my mobile so i gave my mobile to: REDINGTON INDIA LTD,
16 A&B, WELLINGTON ESTATE
NEW NO:53 ETHIRAJ SALAI,
EGMORE, CHENNAI-105.
ON 17/06/2009 AT 16:36:33 TIME.
MY WORK ORDER NO IS: EG/MO/09/01996.
but still they dnt give any response its already crossed 1 month & if i call to tht Redington they didnt response properly. some times they cut the call also, its create a very bad name to MOTOROLA Company. plz take my complaint & solve my mobile problem as soon as possible.

Thanking u,



urs,
s.iqbal hussain.

SIR
Dear sir I had repaired my cellphone from motorola ASC named MONY COMMUNICATION placed at C-22 RDC GHAZIABAD (U.P).I had paid Rs .496.00.regarding the repair thats software download and cleaning .But after one day it got same problem . I carried my phone ther but they refuse to back my money and told me that the phone will have sent to there head office for further repair and cost Rs[protected] .I told them if the phone not repaired by you why you should not rfund my mony .THEY DENY.

i had purchase a mobile motorola E6, after 6 month there is lot of moisture in touch screen, they repair it under warrenty not replaced but after repair six mont of repair display of my mobile off, i went to service station for that they said mother board of my mobile needs to be replacedon payment baises, it will take two months, my mobile battery damaged due to non charge for two months, and my momery card lost due to not getting my phone for two months, after 2 days of repairing/replacement of mother board my mobile is not reading the sim card then i went to service station now they said daughter of my mobile needs replacemnt on payment basis what i do now, i think i had made very big mistake to buying motorola after changing Nokia phone, before motorola i have Nokia phone for the last 5 years there is no such type of problem

M/S REDINGTON INDIA LIMITED, AUTHORIZED SERVICE CENTRE
112/8, BENAJHABAR MAIN ROAD, KANPUR-208002 (UTTAR PRADESH)
PHONE NO.[protected]

Work Order No.KA/MO/09/00156 DATED 07.04.2009.

The centre showed their inabliity to repair the mobile on account of non-aviablibity of Flex Cable Display. They have informed that they had already made the indent with the complany but the part had not been supplied so far although a period of 3 months had lapsed. It is requested the Flex Cable Display may immediately be supplied to M/s Redington India Limited, Kanpur so that my mobile set can be repaired.

Further, your toll free no.[protected] is being tried so many times but it has not been materlized for the reasons best known to MOTOROLA.

A.C. KUREEL
PLOT NO.76, RATAN LAL NAGAR, KANPUR-208022 (UTTAR PRADESH) MOBILE NO.[protected].

i have purchased a Motorola Handset of model MotoRazr V8 which costs Rs 12, 200 from MObile store, vijaya comlpex, Jetty Road, Alappuzha Kerala - Ph[protected] on 2nd march 2009.the phone was a defective piece.
the following were the problems:
Blue tooth defective
fast discharge of battery
low voice erception at the receiver end.
there problems were raised at the mobile store the very next day. they refused to replace my phone and directed me to the motorola service centre. i took my phone set to REddington India Ltd, an authorised service centre for motorola phones on 9/3/2009.i had claimed a replacement. they informed me that handset replacement is possible only on the lodging on complaint within a week of purchase. i was on the 7th day of the purchase of the phone, n hence i was not eligible for the replacement.
i hereby attach the customer receipt from Reddington services n Mobile store for proof.
they retained the phone for 3 months before i could retrieve the phone from the Reddington Services.every time i try to reach their office through their landline it is either busy or not available. i made 3 visits to the centre after confiscating my phone for repair.
To my dissapointment i had found on receiving the phone that it has been unscrupulously misused. the memory card which is in-built in the phone had been stored with songs n pictures, somebody had been using my phone as his personal equipment with his personal folders created and a large number of photographs taken.
I has lodged a complaint against the service centre to motorola and their response wasnt very satisfying.
kindly bring me justice, and have my phone replaced or my money refunded.

Sir

I have given my mobile for repairing of sidelock problem on 22.04.2009
More than 75 days over. Still no response from Redington. I called nearly 50 Times. I agree to pay whatever the amount charged. Simply telling that come and collect on Friday. But When we go there Mobile is not ready. Pls Shall I get my mobile.

Work order No : EG/MO/09/0791

REDINGTON INDIA LIMITED,
ETHIRAJ SALAI, EGMORE


Regards,
Selvakumar.
[protected]

This phone has very bad software. Very bad battery backup. Frequently hangs. Lot of bugs in this phone software.

System update software is not working.

sir,
I have bought a MOTOROLA W218 mobile handset.On 25th april 2009 submitted my mobile to Vaishali Infotech 18, New MLA Colony, Jawahar Chowk Bhopal.The WORK ORDER NO :MP/MO/09/00149. After that I went their many times but their response was nill.they are not even returning my set nor telling me the fault.I complaint even to the Motorola company but there was no response.So look for my complaint and inform it to me on my email or to my home address C/o Ayush Vinay Vishnoi MIG 188 Duplex Aihbagh stadium Housing Board Colony Bhopal.

i had took moto rokr EM30 at october 2009 but in months its given very bad feed back its key pad is not working properly

I had purchased a Motorola A810 in October 2008. The model is Motorola A810.
The touchscreen of my phone stopped working around 3 months back. When i registered my complaint, the indication sticker in the battery compartment was found red, which they told is due to contact with water. Also they told me there is another such sticker on the mother board and if that is also found red, the warranty does not stand. Fortunately for me, the inside sticker was found white, but even then the staff here is not ready to repair / replace the touch screen due to which i am facing a lot of problems.
On top of that, the service center staff are projecting a cost of 80% of handset value for repair.
Please help me get out of this soup!!!
HELP

I have already filed a complain against you MOTOROLA..its now the extrem that still now m waiting for both a feedback and for my defective set.reddington india limited 4C lansdown place trikut apartment 2A, 2nd floor area code E10 kolkata 700020...i was cheated by the tata indicom frauds rathers it should be called a CHEATERS indicom..who sold me a defective motorola V3C of 2006 (WORK ORDER NO -CA/MP/09/01309, , MSN NO-E14WGM2DWK, , ESN- 1B21A967)wheras both motorola and tata inicom people are least bodered and didint gave any relevant feedback from neder the customer care side nore from the higher authority when i emailed them twiced, , promising me in the email of getting in touch with me with 24hours ..i purchased it on 10th june and gave it to the service centre sealed packed and still now not given any feedback nor serviced and not any word of replacement...i will tell all the people never to go for motorola and also tata indicom who sells all defective and use and throw collections of phone models...WHAT A CLASSIC MUTUAL FRAUD BUSINESS STRATEGY OF TATA...CHEATER FRAUD RATAN TATA, HATS OFF TO YOU OLD VILLIAN AND ALSO TO THIS FAKE LOOSER BRAND OF MOTOROLA WITH WORTHLESS SERVICE, PRODUCT AND CUSTOMER CARE..

hi my name is karthik
your vodafone people have cheated me. your people have cut my phone balance with out doing anything by me for two times and i have given complaint. you took action for two times and today you cut my balance again without doing anything. i did not activate any voice chat but you cut my balance
i request you to kindly deactivate voice chat and give my phone balance back to me
my number is [protected]
thanking you
yours faithfully
vodafone customer

I have lost my mobile phone yesterday

I request you to pls find out the same, details are given below

Your name: Aravind A
Address: Wipro Infotech # 5, Papana StreetSt. Mark Road Bangalore 560001
Phone model: Motorola L6i
Make: Motorola
Last used No.: [protected]
E-mail for communication: aravind.[protected]@wipro.com
Missed date: 11th June 2009
IMEI No.:[protected]

i was purchase motorola v3i 9 month ago.in my mobile many tipes of problem.firstly hang, back up etc.maine is set ko service centre me diya tha.vahan isko 1 manth ke baad vapas kiya . lrkin problem to thik hui nahi per set me itni dust aa gaya hai hkiu lagta hai ki set 5-6 year ka hai...

Dear sir/madam

This is to inform you that I have bought Motorola motorokr E-8 on 14th 09/ 2008 from RPG CELLUCOM INDIA (P) LTD, Vikas Puri, Delhi, India. Initially the side lock was malfunctioning for which I gave it for repair at REDINGTON (INDIA) LIMITED, S-3 GREEN PARK EXTN, NEW DELHI, INDIA. The phone was returned, being regained after 2 months. In the interim no replacement phone was given, neither was I was informed of the status inspite of repeated calls. Following this the phone shut down completely within 4 days of repair. I again gave it for repair on 12/03/09 (work order number of REDINGTON (INDIA) LIMITED is 16100) . I was assured that new handset will be given in lieu of failure to repair the phone. Following this, I did not receive any call neither were my calls answered.
In April (2009) I finally managed to get them only to learn that nothing had been done. I was again assured of service. I also called the Motorola center and spoke to Mr Mridul and was given a complaint number[protected].
In June (2009) I again called them to find out that my phone is in a working state and I have been asked to collect it.
The entire process has taken almost a year (bought the phone on 14/09/08) and I am thoroughly disgusted with the lack of professionalism in such a bigger company. Moreover, I bought the phone which was the latest model of Motorola my first phone of Motorola but, it has always been out of order and under repair.
I had sent a similar mail to their customer care who replied that I should collect the phone from repair as it has been repaired.
Now it’s an obsolete model. Moreover, it had been under repair for almost the whole period (almost a year) and now its warranty is about to finish. Since this set has given problem throughout, there is high probability of malfunctioning again, and now warranty is also over. I may have to pay for its repair in future, which I don’t want to.

As of now I am not at all happy with the services of the phone (Motorola) and the repairing agency REDINGTON (INDIA) LIMITED (as they never inform correct situation of phone repair and faults in phone). Further, this agency had always kept me in state of confusion about whether I am getting the new phone or the same is getting repaired. Further, I have mailed their customer service number of times, now they are not replying to my mails and are not taking any action towards it.
I would be obliged if you would kindly look into the matter and arrange for reimbursement of the money that I paid for the phone and my stress.
Thanking you

Dr Sumira

Unit serial number of customer receipt form: [protected] (IMEI NO.)

Dear sir

Im purchased one Motorola A-630 Gsm mobile vide your invoice no 10968 Dt 7th August 2006. I am receiving calls from my service provider i.e Airtel on which this phone works on [protected] in Gugaon. They have told me that the IMEI NUMBER OF THIS MOBILE IS INVALID AND THE MOBILE WILL BE NONFUNCTIONAL FROM[protected]. Please provide me the solution as otherwise my Rs.10194/- which I have paid to you will be lost without any fault of mine.

Yours truly

SANJEEV BAWA

sir,
actually i have submit my cell phone to the motorola repair centre at Old DLF gurgaon shop
because of minor problem there is some language problem but they didn't reply me wats the exectly problem have been accure, then one day they told me that display of cell is also damaged and software also currupted after all this they will give this cell to me after 1 month to me
but that time cell is also not working properly than i ask for wat the problem in that
than they ask me to leave the cell because it take more time because this time my cell is not detect any vodafone connection
but after 1 month i havn't received any information regarding my cell
when i went to the centre they always told me that i will take more time
and u have to wait for it
soo im very much frustrated from all this so plz help me
hope a positive response from ur side...
pankaj

worst customer care and services at redington madurai, tamil nadu, india - 22 Jun 2009
i am having a motorola ming a1200 mobile phone, and i gave for service to change the outer case of the phone, at redington madurai, tamil nadu, india on 5th of june 2009, and hardly 18 days past and a zero response at redington madurai, and now ie., on 22.06.09, they are telling to me on phone that it will take another 4 days to get complete the service, and they are telling excuse because of lag in delivery of the outer case of the phone from redington, chennai. work order number: MD/MO/09/00552

21.06.2009


Dear Sir,



Till date, I have not received any reply from yours end.



I went to yours Service centre at District Centre, Janakpuri. They have simply refused and asked that you have to pay for mother board and other spares if any required during repairing with in warranty period as water spots were there. However, neither, a single drop of water was came in contact with my mobile nor water spots were seen on mother board.



Immediately, I had gone to some other mobile shop and they have repaired it with in 30 minutes with out any replacement of spares. I was astonished, how they were misleading the customer just to earn money dis-honestly.



Please take urgent action and make arrangement for compensation/change of set as it’s a manufacturing defect. This is informing you repeatedly but you are silent in this regards.



Regards,



B.Mukhopadhyay


[protected][protected][protected][protected]
From: Mukhopadhay Dr.Biswajit, DGM (Environment)
Sent: Friday, June 05, 2009 6:41 PM
To: 'Motorola India'
Cc: '[protected]@rediffmail.com'
Subject: RE: Manufacturing defect of L6i [Incident:[protected]]








Dear Sir,



The said set was further out of order since more than one month; I am struggling to find out your service centre because the Tilak Nagar Out let is closed as reported by the adjacent shop-keepers.



You are requested to change the set as the operation hangs i.e. the initial problems are arising again and again.



Please inform yours action in this regard at the earliest so that I may think for some alternative solution or take up the matter with Consumer Forum as “it was a manufacturing defect” I had mentioned repeatedly since the date of Purchase.



With regards,



B.Mukhopadhyay






[protected][protected][protected][protected]

From: Motorola India [mailto:[protected]@mailwc.custhelp.com]
Sent: Wednesday, October 22, 2008 1:42 PM
To: Dr.Biswajit Mukhopadhay, DGM (Environment)
Subject: Manufacturing defect of L6i [Incident:[protected]]





Your question has been received. You should expect a response from us within 24 hours.

Discussion Thread

Customer (DGM (Environment) Dr.Biswajit Mukhopadhay)
22/10/2008 07.12 PM

Dear Ruchi,

Above mentioned set was purchased from Capital Electronics, Kolkata on
2nd October and it was hanged with in an hour. This was informed to
M/s.Capital Electronics as well as at your Customer Care over phone.

I came back to my residence at Sector-10, Dwarka, New Delhi-110075 after
Dasshera. Then, I was failed to contact at the nearest Service Center at
Janakpuri, Delhi as they had not pick up any call either in land line or
in mobile.

Finally I went to Janakpuri for the replacement of the said set as I had
discussed with M/s. Capital Electronics. But, your service center at
Janakpuri is simply a receiving section with common dialogue that set
has to be sent to H.Q. and seven days time is required for
repairing/replacement/etc..

I am quite busy with my official responsibility, therefore, day to day
chasing with your service center is impossible as they don't have any
contact numbers.

The invoice and Job Sheet are attached herewith for your decision
immediately.

I may go to yours service center on today/ tomorrow afternoon at
Jaznakpuri.

Keeping in the view above, you are requested to replace the set by
today/tomorrow through the said service station.



Regards,


Dr.B.Mukhopadhyay
[protected],
Mobile was purchased in the name of my wife Mrs..Purbasha Mukherjee

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bm.pdf, 134324 bytes, added to incident

RECENTLY I ACTIVATE AIRTEL CARD FOR MOBILE OFFICE FOR INTERNET USE BUT MY MOBILE MOTOROLA SLVR L9 IS NOT SUPPORTING IT OR NOT SHOW THE WEB SESSON SETTING OF MOBILE OFFICE.WHY THIS HAPPEN ?