Motorola Mobility Complaints & Reviews

Hi,

My self Ramesh Kumar Yadav, from Noida (U.P.)
The story of my problem started when I purchased a Motorola handset.
I purchased the Motorola Moto yuva W 230 on 17 March 2008 from Go mobile.
My Cell phone is working properly but the one thing which I had faced a lot is I am not getting proper battery backup.
The exact problem with my cell phone is I am not getting proper battery back up .The battery life of my handset is not more than 12 hrs stand by time but as the manual and the specification of Motorola says that the stand by time is up to approximately 450 Hrs and the talk time is up to approximately 550 minutes.
It means Motorola is cheating the customer. I went to the nearest service centre (K-18, Noida sec 18) on 1st April and tell the problem which I am facing with my handset. They told me that the battery is OK might be some problem with your handset and you need to submit you handset for 4 days. I submitted my phone with a hope that my problem will be resolved but it was not done. After 4 days I went again to the service centre and they returned my cell phone and they assured me that your problem is now resolved but it was not done.

After a week I went again to my service centre and tell the same problem also told them that this is my 2nd visit. They checked my battery and told me that sir there is a problem in your battery and your battery need to be replaced. I told them in my 1st visit you guys told me that your battery is OK but now you are telling me that problem is in my battery also my cover body got damaged when I deposited last time to service centre. They assured me that this time you will not face any problem sir. You will get the new battery after a week. I got the new battery but still my problem is resolved. The battery back up was still not resolved. My phone has only 10 hrs battery life if I receive 6 phone calls, without hearing FM and MP3.

Two times I visited the service centre and still my problem not resolved. This is the third time I went to service centre and this is the hike of the limit.
This time they are avoiding me to hear my problem. The lady was so rude to me and the engineer told me that W230 will not give you backup more than 10 hrs. Sir your phone is Ok. I told him to please look at the specification of the phone it shows that the stand by time is up to approximately 450 Hrs and the talk time is up to approximately 550 minutes. If I am using FM and MP3 then I understand that the phone will not give proper back up but if I am not using this then why the battery life is short. In my office so many employees have same phone but they are getting backup of 2 days so why I not able to get a back up for at least one day. Finally they submitted my phone and told me to come after 4 days.


I just wanted to ask Motorola that why u misguide the customer. Do you know that 450 hrs stand by time is 18 days and also talk time 550 minutes is 9.16 Hrs but why I am not able to get proper back. Are these service centres are open for helping us or making us fools.


Regards,
Ramesh Kumar Yadav
MB no:- [protected]

I had purchased a Motorola Snoop S9 Bluetooth headset in March, within a month its buttons stopped responding and used to chage music by itself for some unknown reason !...

i got it checked by their service center in acme plaza, redington, andheri east ..they admitted the headset was faulty n they wud replace..but told me to go to Onida JVC service center, paper box, andheri e...

I got my receipt n was told in 1 week it wud be replaced..its been 2 months and these guys have no clue wheres the damn replacement !!!..every week call them up..same answer ..not yet arrived..

also the motorola guy at the service center is more like a peon than a technician !..and not to forgot rude !!.. no wonder Motorola is making looses in the cell phone side..and to think once it was a mobile industry pioneer !! now videocon is going to buy their cellphone operations in india !! gud going !!

Complaint no : [protected]

i just bought a moto razr phone from this shop with a bill. the phone has started giving me trouble after only 2 days. i went back to them after 3-4 days but they refused to exchange the piece and kept it with them for 3 to 4 days saying it was under observation. they were very rude to me when i asked them to change it. dont know what to do. help!

I purchased a Motorola L7c Standard mobile telephone about 2 months ago.

Since the last few days, the phone tends to trip a few seconds after a call is received. I went to the Motorola Centre at Modi Street, Fort (which is not even air-conditioned), who were of no help.

On April 30, I visited the Motorola showroom at Opera House, Mumbai who confirmed in writing that there was a “hardware issue” with the mobile.

I wrote an application that I wanted the phone to be set right (considering that it is under warranty). However, I was told to go to another office at Andheri-Kurla Road, which is quite a distance from my residence.

The staff is rude and it was only I threatened to call the Police that a Works Order no. MU/MO/08/00145 was issued but that I should take the phone to the above mentioned service centre.

Incidentally, the music is so loud in this Opera House showroom that it sounds like a disco dance bar.

The head office tel. nos.[protected]/ 07) given by this staff do not exist and there has been no reply to an email sent to [protected]@redington.co.in. On May 2, I contacted Ms. Shobha of Motorola on her mobile who promised to get back to me soon. However, she too did not keep her promise.

It is my hope that persons wanting to buy a Motorola mobile phone think ten times before not buy it.

Dear Sir,

I have a motorola mobile, it's not working properly, want to repair. I am living at Noida. Sec-82, want to come to your service centre and will get repair, that's why I need your address of your mobile repair service centre. Could you please provide me the address. Waiting your response

Thanks

Sushil

dear sir/madam,
i have a Motorola cell - model A1200 purchase on may 2007. i have the problem from july 2007. (software/ sound/ hanging/ screen is nt working ). but, my problem is not solve yet now. i have submit my cell to the service center of Delhi, (REDINGTON INDIA LTD., S-3, GREEN PARK EXTN. NEW DELHI- 110016. TEL NO.[protected] /[protected]. work order no. J[protected], submit my cell on 10/04/2008.

i think i am going for legal against Motorola.
i have already purchase a sony errission.

from
samrat sengupta
[protected]

Sensitive FOOLS(Proof) MOBLIE MOTOROCKR.
This is regarding the E6 phone which I purchased in July 2007, the phone worked phentastically for 3-4months and started giving problems one by one. First time it gave a problem with loud speaker, then recently problem with touch screen. When I went to the authorised service station, they said the set is water logged and can't come under warranty, I tried to explain the front office person, that it has not come in contact with water. Even then he said it is due to water and took 100Rs for inspection and 1500Rs for repairing. I even escalated the problem with higher ups with Motorola, I believe till today I could not come in contact with MOTOROLA person directly, thay have given the servicing for third party and they just try to get money.

It is very clear that nowhere Motorola has not mentioned about the sensor and the customer will not know about this till he/she visits the service center. It is just a gimmick and to SAVE THEIR SKIN MOTOROLA HAS PLACED A CHEMICAL SENSOR WHICH IS SENSITIVE TO MOISTURE, and that too in a place where anyone can open the outer cover definitely can be touched. It can also happen that without notice a customer can purchase a set with which the sensor is already activated. The sets should be customer friendly and be rugged. I believed Motorola is sixsigma company which brings extraordinary products to the market. With this experience I make sure I will not buy any Motorola product and even suggest most of the people whom I come across about this unreasonable play and make them aware of the gimmicks.

I believe these things should be coming in news papers so that customers will be aware and not be robbed.

I purchased one Motorola F3 phone for my wife on 01.01.2007 and within a year it went defective for twice. On each occasion I had to go to Motorola's Redington service center at Sarat Bose Road, Kolkata and they after keeping the set for more than a month handed over the set with different IMEI no. The logic from their side was that this F3 set is not repairable. On last occasion I was delivered a different set without testing and after going home it found defective again. Compelling with the situation I had to go their office on the next very day and after 1 hour they handed over a different set which was deposited to them for repairing 01 month back. If this F3 set is not repairable then how they have delivered me the same set which was defective and submitted for repairing? The clock of this set never gives the actual time as it is always goes slow. This problem was found from the very beginning and was reported each time I submitted my set for repairing, but nothing actually was done in this regard.
Being worried of recurring expenses for repairing of the set (as warranty was over), I had requested the President & General Manager-Mobile Devices (India), Motorola on 14.02.2008 and after that my set was replaced with another one which was said to be a new one. But the set is locked for IDEA Sim and as I am having BSNL connection I am unable to use this set. After that on each chasing, either by going to their service center or by sending letter, they intimate me passwords for unloacking the set and the same does not work everytime. On each ocassion I am used to be contacted by new person and receive new set of password but the problem remains the same as the password does not match. Hence the set is lying to my table as a show piece.
In this regard I would like to request for necessary action in this regard under intimation to me.

hello sir, i am sushil.my complain no is[protected].from orissa...though i have given complain since...2 to 3 months since there is no action is taken...Though i am staying at the the capital of orissa (means BHUBANESWAR).since there is no coverage at jayadev vihar...what kind of service is providing by reliance that is reflected from this type of ccare relationship...This is really shamefull, So please take the necessary action...as soon as possible...

My Address is--------sushil kumar pani
s/o-Govind ch.parija
plotno-93/12(pt)
Acharya Vihar colony, bhubaneswar, orissa

PROBLEM: MAXIMUM TIME NOT REACHABLE OR NO RESPONSE. NOT NETWORK PROBLEMS AS RELIANCE HAVE CONFIRMED


Dear Madam,

If the below mentioned problem is not solved I have to register or go to consumer Court.

Even Software people Mr, bhushan had come to my place thrice and taken logs and found that Out of 50 calls made 40 calls have failed.

What shall I do.

Kindly reimburse my Money BAck

Regards,
Deepak. B. Asopa
Manager - Accounts,
Meyer Healthcare Pvt. Ltd., No. 10-D, II Phase,
Peenya Industrial Area, Bangalore - 560 058
Phone:[protected]/2803, Fax:[protected]
Mobile: [protected]
Email: [protected]@meyerhealthcare.com
ï??ï€ Please don't print this e-mail unless you really need to.
"Don't permit yourself to show temper. Always remember that if you are right you can afford to keep your temper, and if you are wrong you cannot afford to loose it"
-----Original Message-----
From: Deepak Asopa
Sent: Tuesday, March 04, 2008 3:55 PM
To: 'Anil.[protected]@relianceada.com'
Subject: FW: COVERAGE ISSUE (Top Urgent)
Importance: High



With Regards,

DEEPAK.B.ASOPA
MANAGER - ACCOUNTS
Meyer Healthcare Pvt. Ltd.,
# 10-D, 3rd'A' Main, 2nd Phase, Peenya Industrial Area, Bangalooru - 560 058Tele:[protected] /28392803 Fax: [protected] Handy:[protected] e-mail: [protected]@meyerhealthcare.com
ï?? Please Consider the Environment before printing this Email
Success lies not in the result but in the effort...
"Being" the Best is not at all important, "Doing" the Best is all that matters...

"I am not in competition with anybody but myself ... My Goal is to beat my last performance..."
-----Original Message-----
From: Deepak Asopa
Sent: Tuesday, March 04, 2008 3:46 PM
To: 'Anil.[protected]@relianceada.com'
Subject: FW: COVERAGE ISSUE (Top Urgent)
Importance: High

Dear Sir,

Please note that I have visited Motorola ASC and explained them the problem regarding network issue. Those people have told me there is no problem in Handset and the problem is in network Your people are not ready to solve the problem.The last option left is to go to consumer court and give all the details to news channel where I will get Justice

Kindly Advise

With Regards,

DEEPAK.B.ASOPA
MANAGER - ACCOUNTS
Meyer Healthcare Pvt. Ltd.,
# 10-D, 3rd'A' Main, 2nd Phase, Peenya Industrial Area, Bangalooru - 560 058Tele:[protected] /28392803 Fax: [protected] Handy:[protected] e-mail: [protected]@meyerhealthcare.com
ï?? Please Consider the Environment before printing this Email
-----Original Message-----
From: Deepak Asopa
Sent: Saturday, March 01, 2008 1:07 PM
To: 'anil.[protected]@relianceada.com'
Subject: FW: COVERAGE ISSUE (Top Urgent)
Importance: High

THIS IS FOR YOUR KIND INFORMATION

With Regards,

DEEPAK.B.ASOPA
MANAGER - ACCOUNTS
Meyer Healthcare Pvt. Ltd.,
# 10-D, 3rd'A' Main, 2nd Phase, Peenya Industrial Area, Bangalooru - 560 058Tele:[protected] /28392803 Fax: [protected] Handy:[protected] e-mail: [protected]@meyerhealthcare.com
ï?? Please Consider the Environment before printing this Email
-----Original Message-----
From: Deepak Asopa
Sent: Saturday, March 01, 2008 12:59 PM
To: 'satish.[protected]@relainceada.com'
Subject: FW: COVERAGE ISSUE (Top Urgent)
Importance: High


Dear Sir,

As per Tele Talk had with you please find the Mail details.

Kindly help me out of this issue immediately.

With Regards,

DEEPAK.B.ASOPA
MANAGER - ACCOUNTS
Meyer Healthcare Pvt. Ltd.,
# 10-D, 3rd'A' Main, 2nd Phase, Peenya Industrial Area, Bangalooru - 560 058Tele:[protected] /28392803 Fax: [protected] Handy:[protected] e-mail: [protected]@meyerhealthcare.com
ï?? Please Consider the Environment before printing this Email
-----Original Message-----
From: Deepak Asopa
Sent: Saturday, March 01, 2008 9:26 AM
To: 'NS.[protected]@relianceada.com'; 'anil.[protected]@relianceada.com'
Cc: ''Prabhu.[protected]@relianceada.com'
Subject: FW: COVERAGE ISSUE (Top Urgent)
Importance: High

Dear Sir,

I have Purchased Motorola V 9m from Malleswaram Reliance Web world. But the problem is The phone is always Not reachable. I am running every corner but my efforts are not reaping me good results.

EVEN RELIANCE STAFF VISITED MY HOUSE AND THEY HAVE SAID THEIR IS PROBLEM IN HANDSET AND NOT IN NETWORK AS CLAIMED BY MOTOROLA.

Further you suggest me what I shall Do. Even I am having written Mails from Reliance which suggest their is Problem in handset. The last option left is to go to Consumer Court to claim my money back and the pain I have suffered

Kindly guide me and give me your chairman’s or top officials email ID in case you are not capable of doing so. In mean time I have told my cousins to contact Reliance In Mumbai and do the needful and get me contact details. If you are unable to do the same kindly inform me so that I can take further action or go to Consumer Court.


With Regards,

DEEPAK.B.ASOPA
MANAGER - ACCOUNTS
Meyer Healthcare Pvt. Ltd.,
# 10-D, 3rd'A' Main, 2nd Phase, Peenya Industrial Area, Bangalooru - 560 058Tele:[protected] /28392803 Fax: [protected] Handy:[protected] e-mail: [protected]@meyerhealthcare.com
ï?? Please Consider the Environment before printing this Email
-----Original Message-----
From: Deepak Asopa
Sent: Thursday, February 28, 2008 5:20 PM
To: 'NS.[protected]@relianceada.com'
Cc: 'Prabhu.[protected]@relianceada.com'; '[protected]@relianceada.com'
Subject: RE: COVERAGE ISSUE (Top Urgent)

Dear All,

As per Reliance instructions I had given my Set for Repair at ASC ( UCOM Technologies). Yesterday your person Mr. Ajay Singh - Asst Manager RF tried to Contact me and the message was Not reachable.

I REQUEST YOU TO KINDLY EXCHANGE MY SET AS EARLIER MY OLD HANDSET THERE WAS NO PROBLEM OF NETWORK

YOUR IMMEDIATE ACTION WILL BE APPRECIATED

With Regards,

DEEPAK.B.ASOPA
MANAGER - ACCOUNTS
Meyer Healthcare Pvt. Ltd.,
# 10-D, 3rd'A' Main, 2nd Phase, Peenya Industrial Area, Bangalooru - 560 058Tele:[protected] /28392803 Fax: [protected] Handy:[protected] e-mail: [protected]@meyerhealthcare.com
ï?? Please Consider the Environment before printing this Email
-----Original Message-----
From: NS.[protected]@relianceada.com [mailto:NS.[protected]@relianceada.com]
Sent: Thursday, February 28, 2008 12:15 PM
To: Deepak Asopa
Subject: Fw: COVERAGE ISSUE (Top Urgent)


fyip


With Regards,

Manjesh.N
CDMA Operations
[protected]
----- Forwarded by NS Manjesh/RCOM/RelianceADA on 02/28/2008 12:12 PM -----
NS Manjesh/RCOM/RelianceADA
02/28/2008 10:48 AM To Prabhu Shankar/RCOM/RelianceADA
cc Cdmanetworksupport Karnataka/RCOM/[protected]@INFOCOMM, Gururaj Torvi/RCOM/[protected]@INFOCOMM,
Subject Re: COVERAGE ISSUE (Top Urgent) Link







Dear Prabhu,

visited the customer location, customer is facing not rechable issue all over bangalore. The sensitivity of the handset is bad compared to other handset.
Pls ask the customer to visit ASC.

With Regards,

Manjesh.N
CDMA Operations
[protected]

Prabhu Shankar/RCOM/RelianceADA
02/25/2008 11:53 AM To Cdmanetworksupport Karnataka/RCOM/[protected]@INFOCOMM
cc NS Manjesh/RCOM/[protected]@INFOCOMM
Subject COVERAGE ISSUE (Top Urgent)





Dear Team,

The below customer has facing a problem where in customer is getting (Incoming) Not Reachable in some Areas of Bangalore.

Kindly resolve the customer issue on Priority.

MDN : [protected]
RSN : RMRHSI[protected]
MODEL : Motorola V9M.
Address : No. 17, 1st Flr, 18th Main, Maruthi Layout,
Vijaynagar, Bangalore 560040
Customer Name : DEEPAK ASOPA

Customer facing problem in receiving calls in places like Malleshwaram, where in IVR customer is not reachable.

Regards,

Jagadish
Handset After Sales Support
CSD - Karnataka
RIM:[protected]

E-Mail: Prabhu.[protected]@relianceada.com

Success lies not in the result but in the effort...
"Being" the Best is not at all important, "Doing" the Best is all that matters...

"I am not in competition with anybody but myself ... My Goal is to beat my last performance..."



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[Deepak Asopa]



Dear Sir,

Kindly see the Problem in attached file. We both of them purchased the mobile from Reliance Malleswaram and then gave it to Motorola service centre

But the same problem is repeating

No response from Motorola company

Dissatisfied for the first time by using the set

Pl advice me what to do..?

I Request you change the handset at the earliest.

I am struggling from past month onwards….i also given so many e-mails & having so many request numbers given by your Personnels.

But there is no use.

I am very much upset with MOTOROLA service…

I am the customer of reliance..not Motorola…

I don’t want go to MOTOROLA here after.

Pl solve my problem within 48 hours… otherwise there is no any other option for me..finally I have to file the petition against Reliance & Motorola in the consumer court.

Hope now you will understand my problem & do the needful immediately.

Hi,

I have purchased Motorola V3i on 14/10/2007 from Univercell, CMH Road bangalore, it was working ok till feb 08 and one fine day it switched off due to low battery and after charging for some time(about 2 hrs), the handset didnot power on and a message that the charging cannot be done was seen.

The handset was handed over to Redington service center on Infantry road bangalore on 4/3/2008 to have a look and the answer i get on 6/3/2008 is " water logging" and it doesnot fall under warranty and the handset will be returned. This was not a surprise at all as this was most convenient answer one can give to place the blame squarely on the consumer, this is not the first handset that i was using and i am not the one to waste time and money on getting a water logged handset repaired/replaced , i would infact go for a new one. The answer was that the cost of the repair would be 80% of the new cost so i need to go and collect the handset back.

Please advice as i am thoroughly disappointed with the service of Motorola.

Regards,
Yahiya Sultana

i had purchased a moto set w375. which starts creating battery trouble from the 2nd day of purchase.instead of going again n again to the moto authorised work shop my cell is not
working up 2 my expectations.i m nt getting the battery back up which other people r getting.
The set is one month back.

hoping for a positive reply.its a really humble request

I have purchased Motorola W220 two months ago. Suddenly, the body color turned into greenish from black. Its under warranty. I have been gone to Customer Care at Neelam Chowk,NIT Faridabad, Haryana but they have said that the body damges do not come under warranty.

Now could you please tell me what to do with that cell as it is looking very bad.

I happened to be a great endonser of the motorola products until a coupe of incidents left me absolutely disgusted with it.
I am given to understand that the workhours of the kolkata servicecenter are from 9AM to 5pm IST and I happened to go there looking for a battery at about 5:30PM.This was primarily due to the fact that I live in a place that is fairly far from kolkata and did not check the worktimings in detail.I could have been a little rude,but that was the end of things until my display wouldn'd work and I revisited the same service center the next day - 31st January ,2008 and was told that the entire display needed to be replaced and that it cost Rs.5700.My financials aren't exactly in the pink of things and walked out a disappointed man. I spotted a man sitting on the pavement opposite my temporary residence and he fixed my problem for rupees 100 only.
following this incident,I have lost faith in motorola intoto but thought that after having used their products for aeons, I deserved to tell you of my experience.They might need to address the attitude and competence of workforce deployed in the kolkata service center.
With warm regards,
Santosh Tiwari

I haved recieved an mms message on my cell moto c168 there has been given me a linked www.airtelworld.com/mms and also having a passcode but it says that there is not that kind of any side so plz try to open it

sir , i have the mobile of 2000 minutes outgoing call free from tata to tata & 2 year incomming facility.

sir , when any call come on the mobile, no sound is there but call is running.

sir, i have set down all the settings but their is same problem.

only vibration alert in call setting is working.

so, please help me to troubleshoot this problem

ur customer

I had purchased Motorola Bluetooth H 500 in the Month of December From ALFA Stores Irla Mumbai. The vice quality was not clear so i went to service centre at Vashi the 2 nd day of my purchase .The Vashi service centre confirmed that their was problem with the voice quality so it has to be replaced . Till date i am continuously contacting the Vashi service centre 7& i have not received the replacements.

I have purchased Motorla C168 handset. From 19.1.2008, my cell phone battery is not getting recharged thru my handset. I tried from similar handset of my collegue & battery was charged full. But when I fit in my cell, it is not getting recharged.

My above cellphone had been lost yesterday (i.e. 21.01.08) evening. The hand set IMEI is [protected].The phone No. is [protected]. The GDE No. at West Port Police Station, Kolkata is 1891 dt. 22.01.08. The customer care of BSNL has been informed to lock the SIM. Kindly arrange to lock the Hand Set, if possible, or do the needful and obliged.

Hi
Its sujit kumar rath from ROURKELA (ORISSA)
Sir,
i have purchased a Motorola L9 on sept-07.on dec my mobiles Software is corrupted for that i had given my mobile to the motorola service center on 28th dec 2007 &in service center they commited me to return my mobile on 30th dec buit till today i have not reacive my mobile & when i am asking in service center they are telling me to collect the mobile but while going to them they are telling me to come on the next day.this process is going on science last 8 days .