Motorola Mobility Complaints & Reviews

I bought a motorola handset Motorazer-II (V8) in January 2008.
20 days back that is around 18th of july, its display suddenly disappeared and there was no light on the screen.

I went to the Motorola Repair Centre at Ghaziabad (UCOM Technologies, RDC, Raj Nagar).They took my handset and said that handset will go to the company for repair and that they will inform me about the status within 5 days.

After 5 days when they didn't call me, i called them up to inquire about the status of the handset.They people said and ask after 2 days.I called them after 2 days than they said ask after 3 days.I visited their place after three days than they said that handset is with us and u take it from us after 15 days as someone has taken that handset with him.

I complained this issue to motorola customer care and they said that they will call me back next day.But as of now i have not received any response.
Now, i want to file a case against them.Please advice how can i sue them.

Vibhor Singhal
Ph:[protected]

My self D.K.Singh ( Mob. No.[protected] ) I purchased your Motorola L-9 on dated 08/08/07 from your registered dealer at Gurgaon (Haryana). I purchase this mobile due to your good service & reputation in market but I'm am very unsatisfied because I am suffering from last one & half month and this is not the first time that this cell phone create huge headache of my life. suffering details with dates are given bellow

1. ( Motorola service center W/O no. 06331 )
dated 27/09/07 - problem occurs - Keypad not working properly

for this problem I suffer for more than 2 weeks


2. ( Motorola service center W/O no. 7790 )
dated 12/11/07 - problem occurs - cell phone was not working properly, its get hangs many time during use of it.

for this problem I suffer for more than 2 weeks

3. ( Motorola service center W/O no. GU/MO/08/01980 )
Dated 13/06/08 - problem occurs - cell phone's connectivity through blue tooth is not working properly & main menu option Auto changed,
due to which I'm totally handicapped towards this cell phone because I can't transfer my important data through this mobile and I suffering a lot from last two months.
your service provider given me 4 days time after that 8 days, now till date they are not clear to me right or approximate date on which I will got relief from this all problem in my cell phone.

4. ( Motorola Service center W/O no. GU/MO/08/03179 )
dated 17/07/08 - problem occurs - Auto restart, Auto OFF while using any option.

After chasing a lot of finally they had changed its mother board & key pad on 16/07/08 evening but on 17/07/08 they had taken it back for re-change of its mother board again now I'm requesting to Motorola high authorities person to help me.

regarding this problem I also contact at your customer care in Gurgaon, personally & through telephonic conversation but my all efforts was waste less because I'm leaving with the same problem of your cell phone, which make loss in my earning & peace of mind.

So please resolve my problem as early as possible by either making my mobile ready to use or replace it with a new one, if possible because right now I had completely forgotten that I owned a Motorola phone. I am very much sure that all of my friends who are asking me before buying a Motorola phone would hear from me VERY DISAPPOINTED COMMENTS.

Please reply me through mail or you can call me on my Mob. No. [protected].

I am having motorola A780 mobile phone. The battery of the phone is not working. I have sked the authorised dealer in Ahmedabad to get me a new battery. He is not responding to my compliants nor is he issuing me any demand number. When I try to talk with the motorola call centre they ask me for a demand number but the service centre since one month has not issued me any number. Even the call centre does not give any proper response. I think that it would have been better if I had gone for some other company's mobile instead of Motorola. Their service is really very bad.

I bought motorola V3i Razr a year ago. From the past few days it has been giving strange errors like "Check SIm". Initially i thought it was giving this error perhaps because it had fallen on the ground once and some part of it would have got loose but no it gives this error even if the cell is kept untouched. my cell warranty has already expired, so, i guess i will have to go to some local shop to get it working again. But motorola sucks for sure.

I have purchase Motorola @209 3 months back. Unfortunately it drenched in rain (though a little). My phone stopped working. When i went to Redington service [protected]@Pune and opted for "Payed service" They took 119 for just checking and said to collect after 3 days. When i went there they din even checked it and said it cannot be repaired and needed change of motherboard.

As a final trial i went to local mobile repair shop, He corrected the problem in an half an hour and just took 100 from me.

I don knoe motorola people opted for redington people for services who are better for nothing.

Hi,
I had purchased Motorola Z6 Premium cell phone on November 9th, 2007 from Sangeetha, Ace, Bharath Mall, 3rd floor, Opp KSRTC, Bejai, Mangalore-575004
with the set number [protected] & bill number SI/MNG/5302.
Since then I am facing so many complaints like the Memory card getting corrupted ( 3 times since the time of purchase), the ‘Navigation key’ & the ‘center key’ getting worn out. To my shock, yesterday, the ‘Push bar’ also got worn out. The battery gets discharged too soon (within 15 hrs) even if I don’t make any calls.
It has just been 7 months from the time of purchase & I have the guarantee for 1 year during which I have a free servicing from the local service center of Motorola.

I had complained to the Motorola Service Center (UCOM Technology Pvt. Ltd) in Mangalore many times & with a lot of delay they replaced the panel with an old one, but it was of no use. They had also replaced the 1GB memory card with another one which they had, but that too got corrupted once.
I had bought the cell liking its features & the due to the good reputation of Motorola Company. But all my belief is shattered after I have been using this cell. The servicing is not at all good & they don’t even respond properly to the consumers. If this is the way the consumers are treated even when there is guarantee period, then what will be the state after the guarantee period is expired? This has really created a mental trauma to me, always going to the service center & getting a negative reply.

Dear Sir/ Ma'am,

I, Amritesh Mishra, a customer of Motorola Mobile Phones, am extremely dissatisfied by the after sales service provided by the company. Since I am a working bachelor (fresher), it is really inconvenient for me to keep running after the service centre and therefore I thought fit to write to you about the matter. I have explained my grievance as below:


Matter: Deficiency in service by Motorola Service Centre, Gurgaon.


I gave my mobile phone (Motorola-L9) for repair (in warranty) at M-47, Ground Floor, Market Scheme, Old DLF Colony, Sector- 14, Gurgaon on 28-May-2008. It had a battery backup problem, software error and the key pad lights were not functioning well. They ensured me that they will give it back by 30-May-2008. I requested them to issue me a stand by phone to which they refused. I called them on 31st May on their both land line number's (Ph:[protected]; 425 4159) several times, they did not pick up even once. I arranged mobile number of a personnel working there (Mob:[protected]. I called him and told my grievance and requested him to solve my problem at the earliest. He said that he will get back to me on 2nd June.

From 2nd June, 2008 till 9th June, 2008, i tried calling them on their both land line number's not less ten times each day. None of the calls were picked. I had to purchase a new phone because of such long delay and deficient service and also that I could not afford not to attend my official and family calls. During this period, i had a talk with the aforesaid person 3 – 4 times, who use to hang up even without listening to me properly. I got very irritated and on 9th June at around 5:30 pm, I proceeded to the Motorola Corporate Office, Sector- 14, Gurgaon, which is very close to the said service centre. There i met the receptionist and told him about my problem. He noted my name and mobile number and said that the concerned person will contact me shortly. I then moved to the said service centre.

After reaching there i called them on their land line numbers as well as on the aforesaid persons mobile number from inside the service centre. I noticed that the people working there were busy chatting amongst themselves and none was bothered to pick up calls. I asked them as to why aren't they picking up the call to which they replied they were busy. I told them that i was calling them from inside. They had no answer then. Just then I received a call from Mr Hitender (some official from Motorola Corporate Office). I explained him the entire issue and as asked by him handed the phone to some person there. All of them got a scold from the Corporate Office. I was asked to sit and within 5 minutes time, they got my phone. I switched it on and found that it was not reading sim card. They were more interested in delivering it in spite of the new problem that arose because of their fault. I refused to take the delivery and instructed them to repair it immediately. I was then asked to wait for 1 more day as the mother board of the phone got damaged and that they will replace it with a new one. I told them that they will call and inform me on the following day to come and collect it. They agreed to it.

Since 10th June, 2008 I have continuously kept calling them. There is no response yet. I have also called their corporate office (Ph: 0124 – 419 2000) severally. A complaint was also lodged with the Motorola Helpline[protected] on 12-June-2008, where i was assured that my problem will be resolved within 48 hours and they never turned up. Finally after informing them that i might proceed under against them, they delivered my phone on 16-June-2008. The phone is severely damaged internally. It is not reading my memory card and it is really difficult to insert the card in the slot. Moreover, the phone is still hanging and the keypad light is yet not glowing properly.

I really don't know what is being done for me. I am literally helpless.

Kindly look into the same at the earliest and do something for me.


Kind Regards,

Amritesh Mishra
Gurgaon
(Mob:[protected]

Sir,
This is to tell you that i am using your connection since 2002. Now on 14/06/08 i got a message form your company that we have activated caller tune on your mobile and Rs. 30 will be deducted from your account. Since i have not applied for such thing how can company itself can do this. This is my request to you please deactivate this caller tune service and credit my balance as it was before activation at the earliest.
Thanx
Best regards,
Suneeta Khurana

I have purchase one motorola slvr 7 in the month of Sept'07. Since then I am facing following problems in my above set :

1. Poor Voice quality

2. Volume is very low

3. Frequently low battery

Despite of our repeated e-mails since 30th march'08 to till date to your customer care service, no proper response has been given till now.

Mobile set no.[protected]
MQ4-4411F11 T675DP
FCC ID: IHDT56FPI
GSM L7 E196GM7BQR

I want free of cost replacement of my mobile set. In case no proper response has been received, i have no other option but to go to the consumer court for seeking help

regards

mukesh gupta
0091-[protected]

Dear Sir,

I purchased new mobile Motorola W230, nearly 2 months back.
The date when i purchased this mobile, its not functioning properly and gets dead. I submited the faulty mobile to service station " Redington India Limited", No 202, 202, 203, 205 Sheetal plaza, 2nd floor, Off F.C. Road of model colony, shivajinagar, pune 411005." .
They repired it, but next day again problem comes to mobile. Again i subminted the mobile and again they replaired it. Same prblem arrises again in next day. I was totally fustreed the service they offered. Again i submited the mobile and still it is not replaired.
They always telling "Mobile is not repaired come next week." even they can not able to tell the exact date where i can collect the mobile.
They are always lies.
Please help me.

Thanks You,

Satish Kadam

Some prob occured in the phone suddenly. The phone got swtiched off and on putting it on the phone just vibrates.It was given for repair to the authorised service centre in pune.. After keeping it for a month they returned it back saying that USB port is missing.. The fact was that the phone was not even touched from inside and they said that the mother board has to be replaced.

I bought an E6 1 year ago and since then have faced 2 major problems. 3 months ago the LCD went defective and since it was under warranty, i got it fixed. Now the mic has stopped working and when i went to the service station at TTK road, they are telling me its a "Water logging" issue and I have to change the main board that would cost about 85% of the cost of the phone (around rs.8000). My 1 year warranty expired last month and i am not going to spend this ridiculous amount for a MIC. I am still seeking an explanation for the following.

1. Motorola service centers are very few in chennai and they all have work timings not suitable for office goers. Motorola dosent seem to increase the service centers considering the huge defects their products have (Check out the long waiting lines at these centers and youd understand)
2. How can a mic problem be due to "water logging" when all the other functionalities are working well. Come on, give us better answers..I have been a mobile user for a long time and know how to protect my phone from "water" and also It has not rained in chennai for a long time.. and I am sure you can provide with a more 'technical' answer.

I am now seriously considering non-motorola models for me and my family members. Can anyone suggest better models that are "water resistant" since according to motorola, chennai is water logged and not suited for their product line?

Thanks.

Dear Sir,

This is regarding purchase of motorola handset model no.w-220. I have purchased the above handset on[protected] from Mobile Stores, near Borivali Station, Borivali (West). At the time of purchase, I was offered a scratch card gift. After scratching the card, I have been told that, you have won a fasttrack sunglass and the same will be sent to your residence within 7 days. After waiting for a month I went to mobilestore and enquired about the scratch card gift. I have been told that, the same will be sent to your residence within 2-3 days. This incidence repeated 7-8 times. Every time on my enquiry, I have been sent back with the same answer that the sunglass will be sent to your resindence within 2-3 days. Finally, I took up the matter with the Motorola company in the month of March 2008 by way of e-mail quoting my mobile no.[protected] and my residential address. But till date, matter is not settled. I therefore request you to kindly look into the matter personally and advise me accordingly.

My residential address is as under

Flat No.64, 7th floor, Gorai Shivai CHS Ltd., Plot no.33, RDP-1, Opp. Suvidya High School, Above CKP Bank, Gorai-1, Borivali (West), Mumbai-400 091.

Hi,

My self Ramesh Kumar Yadav, from Noida (U.P.)
The story of my problem started when I purchased a Motorola handset.
I purchased the Motorola Moto yuva W 230 on 17 March 2008 from Go mobile.
My Cell phone is working properly but the one thing which I had faced a lot is I am not getting proper battery backup.
The exact problem with my cell phone is I am not getting proper battery back up .The battery life of my handset is not more than 12 hrs stand by time but as the manual and the specification of Motorola says that the stand by time is up to approximately 450 Hrs and the talk time is up to approximately 550 minutes.
It means Motorola is cheating the customer. I went to the nearest service centre (K-18, Noida sec 18) on 1st April and tell the problem which I am facing with my handset. They told me that the battery is OK might be some problem with your handset and you need to submit you handset for 4 days. I submitted my phone with a hope that my problem will be resolved but it was not done. After 4 days I went again to the service centre and they returned my cell phone and they assured me that your problem is now resolved but it was not done.

After a week I went again to my service centre and tell the same problem also told them that this is my 2nd visit. They checked my battery and told me that sir there is a problem in your battery and your battery need to be replaced. I told them in my 1st visit you guys told me that your battery is OK but now you are telling me that problem is in my battery also my cover body got damaged when I deposited last time to service centre. They assured me that this time you will not face any problem sir. You will get the new battery after a week. I got the new battery but still my problem is resolved. The battery back up was still not resolved. My phone has only 10 hrs battery life if I receive 6 phone calls, without hearing FM and MP3.

Two times I visited the service centre and still my problem not resolved. This is the third time I went to service centre and this is the hike of the limit.
This time they are avoiding me to hear my problem. The lady was so rude to me and the engineer told me that W230 will not give you backup more than 10 hrs. Sir your phone is Ok. I told him to please look at the specification of the phone it shows that the stand by time is up to approximately 450 Hrs and the talk time is up to approximately 550 minutes. If I am using FM and MP3 then I understand that the phone will not give proper back up but if I am not using this then why the battery life is short. In my office so many employees have same phone but they are getting backup of 2 days so why I not able to get a back up for at least one day. Finally they submitted my phone and told me to come after 4 days.


I just wanted to ask Motorola that why u misguide the customer. Do you know that 450 hrs stand by time is 18 days and also talk time 550 minutes is 9.16 Hrs but why I am not able to get proper back. Are these service centres are open for helping us or making us fools.


Regards,
Ramesh Kumar Yadav
MB no:- [protected]

I had purchased a Motorola Snoop S9 Bluetooth headset in March, within a month its buttons stopped responding and used to chage music by itself for some unknown reason !...

i got it checked by their service center in acme plaza, redington, andheri east ..they admitted the headset was faulty n they wud replace..but told me to go to Onida JVC service center, paper box, andheri e...

I got my receipt n was told in 1 week it wud be replaced..its been 2 months and these guys have no clue wheres the damn replacement !!!..every week call them up..same answer ..not yet arrived..

also the motorola guy at the service center is more like a peon than a technician !..and not to forgot rude !!.. no wonder Motorola is making looses in the cell phone side..and to think once it was a mobile industry pioneer !! now videocon is going to buy their cellphone operations in india !! gud going !!

Complaint no : [protected]

i just bought a moto razr phone from this shop with a bill. the phone has started giving me trouble after only 2 days. i went back to them after 3-4 days but they refused to exchange the piece and kept it with them for 3 to 4 days saying it was under observation. they were very rude to me when i asked them to change it. dont know what to do. help!

I purchased a Motorola L7c Standard mobile telephone about 2 months ago.

Since the last few days, the phone tends to trip a few seconds after a call is received. I went to the Motorola Centre at Modi Street, Fort (which is not even air-conditioned), who were of no help.

On April 30, I visited the Motorola showroom at Opera House, Mumbai who confirmed in writing that there was a “hardware issue” with the mobile.

I wrote an application that I wanted the phone to be set right (considering that it is under warranty). However, I was told to go to another office at Andheri-Kurla Road, which is quite a distance from my residence.

The staff is rude and it was only I threatened to call the Police that a Works Order no. MU/MO/08/00145 was issued but that I should take the phone to the above mentioned service centre.

Incidentally, the music is so loud in this Opera House showroom that it sounds like a disco dance bar.

The head office tel. nos.[protected]/ 07) given by this staff do not exist and there has been no reply to an email sent to [protected]@redington.co.in. On May 2, I contacted Ms. Shobha of Motorola on her mobile who promised to get back to me soon. However, she too did not keep her promise.

It is my hope that persons wanting to buy a Motorola mobile phone think ten times before not buy it.

Dear Sir,

I have a motorola mobile, it's not working properly, want to repair. I am living at Noida. Sec-82, want to come to your service centre and will get repair, that's why I need your address of your mobile repair service centre. Could you please provide me the address. Waiting your response

Thanks

Sushil

dear sir/madam,
i have a Motorola cell - model A1200 purchase on may 2007. i have the problem from july 2007. (software/ sound/ hanging/ screen is nt working ). but, my problem is not solve yet now. i have submit my cell to the service center of Delhi, (REDINGTON INDIA LTD., S-3, GREEN PARK EXTN. NEW DELHI- 110016. TEL NO.[protected] /[protected]. work order no. J[protected], submit my cell on 10/04/2008.

i think i am going for legal against Motorola.
i have already purchase a sony errission.

from
samrat sengupta
[protected]

Sensitive FOOLS(Proof) MOBLIE MOTOROCKR.
This is regarding the E6 phone which I purchased in July 2007, the phone worked phentastically for 3-4months and started giving problems one by one. First time it gave a problem with loud speaker, then recently problem with touch screen. When I went to the authorised service station, they said the set is water logged and can't come under warranty, I tried to explain the front office person, that it has not come in contact with water. Even then he said it is due to water and took 100Rs for inspection and 1500Rs for repairing. I even escalated the problem with higher ups with Motorola, I believe till today I could not come in contact with MOTOROLA person directly, thay have given the servicing for third party and they just try to get money.

It is very clear that nowhere Motorola has not mentioned about the sensor and the customer will not know about this till he/she visits the service center. It is just a gimmick and to SAVE THEIR SKIN MOTOROLA HAS PLACED A CHEMICAL SENSOR WHICH IS SENSITIVE TO MOISTURE, and that too in a place where anyone can open the outer cover definitely can be touched. It can also happen that without notice a customer can purchase a set with which the sensor is already activated. The sets should be customer friendly and be rugged. I believed Motorola is sixsigma company which brings extraordinary products to the market. With this experience I make sure I will not buy any Motorola product and even suggest most of the people whom I come across about this unreasonable play and make them aware of the gimmicks.

I believe these things should be coming in news papers so that customers will be aware and not be robbed.