[Resolved] Mts — MTS Data card slow speed waste of money

suchi40

Address:

West Bengal

i have taken mts mblaze prepaid connection 6 months back, I always recharge for 999 unlimited plan and could use upto 25 GB without any speed complaint. In 999 scheme there is 3.1Mbps speed upto 10 GB and after that it becomes half. But that not a problem for me as I could browse and dowload things with ease. But this month I have recharged with 999 on 5th of may and four days back my 10 GB got over. After that the speed has gone terribly down like its consistently giving me less than 20kbps due to which I am unable to even open a web page even google. Thats terrible. In fact when I called the customer care executive, he told me that its obvious as I have already used 10 GB and advised me to recharge it again, As if 999 is a small amount. I am simply wasting money. pls help me .mts cheats people by giving wrong information.not proper service. i have wasted my 4 days because of this. i am planning to take ather connection. please do something . my ph no - [protected], my mts no - [protected], please take some action on this fake mts mblaze service. thankyou

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Aug 13, 2020

Complaint marked as Resolved

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Comments

coolnitingautam

MTS Mblaze Data Card — poor speed

in unlimited plan you are offering high speed upto 12GB but after 8GB it's slow down to 1x speed.
help me out custermare care wont attend my call.
help me out or dont cheat...

Shailesh Agarwal

mts data service — slow speed

sir/mam,
i am shailesh, i have taken mts broadband connection 3 months before, mts had given a offer of free 15 days usage of 15GB, they said it will be speed upto 3.1Mbps. i used to get upto 1.7 Mbps. after free usage offer. i reacharge for 999 unlimited plan on 29/03/2012. they said upto 15GB usage the speed will be upto 3.1Mbps. after 15GB it will be 100Kbps. from the day of recharge. i am getting speed not more than 100 to 300Kbps.even though network is full i am not getting speed. i have given lots of complaint even though they have not given any response . they say they will check but no response comes .i have called up mts coustomer care ph no-[protected] but no one recieves the call. i have to simply be on call upto 15 minutes .simply wasting money. pls help me .mts cheats people by giving wrong information.not proper service. i have wasted my 10 days because of this. i am planning to take ather connection. please do something . my ph no - [protected],
please take some action on this fake mts broadband service. thankyou

MTS / Sistema Shyam TeleServices [SSTL] Customer Care

from Mumbai, Maharashtra

Verified Support

Hi Suchi,

We regret the inconvenience caused. Thank you for providing the details. We will ensure that our customer support team will contact you.
Regards
MTS Customer Service India

MTS / Sistema Shyam TeleServices [SSTL] Customer Care

from Mumbai, Maharashtra

Verified Support

Hi Sailesh Agarwal,

As per our records, the customer service team had tried to contact you many times but your cell number was switched off. Do get in touch with us in case you would like to have further discussion.
Regards
MTS Customer Service India

MTS / Sistema Shyam TeleServices [SSTL] Customer Care

from Mumbai, Maharashtra

Verified Support

Hi Suchi,
As per our records, the customer service team had contact you. We hope that you were happy with the overall experience. Do get in touch with us in case you would like to have further discussion.
Regards
MTS Customer Service India

agrimsaini

I am using MTS MBlaze for 2 months, and i uses 999 plan(10GB), they says it will give you 3.1 mbps speed in 10gb but it was good for one month only, this month i recharged with rs 999 but it gives me only 50-60 kbps and sometimes only 20-30, I have very important work to do please hele me or I will switch to other company
my email ID- [protected]@gmail.com
my contact- [protected]
my device MDN- [protected]
Please act soon.