Myntra.com Complaints & Reviews

i have booked a Levis Jacket on Myntra.com but due to short size i return it, so that i can purchase a bigger one.
i self shipped it through DTDC on 03.02.14 & it received @ your Delhi Warehouse on 04.02.14 @ 14.30 hrs.
from 6th i called a number of times to your customer care but they never told me the exact status of my return. now it is more than 3 business days over and neither return credit my account nor your representative able to tell me the status of my return.
i ask your representatives to ask to delhi warehouse but they told they have no contacts of delhi warehouse. I am not expecting this type of replies from A company like Myntra.com.
Now at this time i paid amount approx 2300/- for a jacket, but I dont know where it is.
this is my first purchase from you, but now i feel I made a mistake.

I hope you will take a necessary action and inform to me.

Thanx

Order No. 10041398
Return No. 1027103
DTDC Docket No. D16404747

Frankly, I am very disappointed with Myntra return service . I Place a return order on Dec 25 2013, I get no response for more than a week. Then someone calls me from the call centre apologising and assuring that my product will be picked up the following week. I make sure that someone is at home all the time so that when the courier guys comes the return happens. No one calls or come for a week. Then, another guy calls up from the Myntra call centre with the same apology and boasting about Myntra's customer care concerns, assuring that the product will be picked the following week. Again I make sure that someone is at home all the so that when the courier guys comes the return happens. No one calls or come for a week. Now Someone calls me the 3rd time doesn't get through and Vola, the return order cancelled. Status of issue : "Solved" as per their records. Fantastic isn't it.

I have made return dated 10 Jan 2014 but the funds have not added to my myntr account. I am following up your tram from last 4 days but no one is able to help me. This is worst service I have ever had. I want log a formal complaint and want my money back. Please change your return policy of you cannot handle this type is services. I will never use your website because its all fake.

Hello...Dear frds...im have been order Fila red sports t-shirts...it came with hole on shoulder, due to bad stiching..i ask for exchange same product, but myntra support care was very bad...finally not got, .online shopping myntra and shopclue naptool, ..these sites r same bad support when comes with return policy, , , they didnot keep there words, ...i hate to shop on myntra, ..my suggestion better try flipkart, jabong, ..these r best, even return policy, respond immediately, but we can get less discount there, these is feedback..

hello, I had ordered two pairs of shoes from myntra.com on 01-01-14, with order number 9563223. the product was reached in my hands at 7th January 2014 through Indiaontime courier service with tracking number-[protected]. after checking, both the product was length wise its OK, but width wise very tight. So i returned the product to (The Returns Desk Vector Ecommerce Pvt Ltd., No 36/5, 27th Main, HSR layout, Sector 2, Somasandra Playa, Near KEB Power station, Haralukunte Post, Bangalore 560102) without use through by professional couriers service on very next day[protected]with tracking number- PRO1091141. return id-935181, 935176 And the product is reached in myntra at 09-01-14. then today[protected] after checking my mytra account, i seen that the return request was declined. then i contacted myntra costumer service and person in myntra service is told me that, the product is in used condition and also told myntra person will contact within days after discussion with manager desk. Here we can use little commonsense, we have arrival and return date with time while tracking above mentioned numbers. see, how can i use this products.the shoes is only i wear for checking it is suitable for me or not, and these was very tight in width wise and returned very next day. Is this right way of myntra for satisfying the costumer. i disappointing with myntra service. Regards

I ordered Nike shoes worth Rs.5613/- from myntra.com on 5 Dec, 2013. Returned it on 9th Dec, 2013. I haven’t received my refund amount yet. I tried their customer care and this is how they replied: - 1.One of them said that the shoes have not been picked up from my home. . 2.Another one said that the shoes were used so they will send me back. . 3.Some said that you will get your refund in 48 hours. . 4.One of the manager said, "I cant do anything. Kindly email to us." Its been almost a month and still no reply from their side. They are cheaters and thieves. Worst experience. I will never recommend this brand to anyone known. I don’t understand why this reputed site is so unprofessional after the delivery of the product. P.S.- Giving great deals does not entertain the customer but good customer support is also necessary.

Delivered product[protected] was damaged. Product was clearly not even inspected before sending. Very very disappointed. Will never buy from myntra and will ensure that my experience is shared on all social mediums. Myntra should focus more on quality than mere advertising. I want a FULL REFUND immediately. I DO NOT want your product. Online shopping is meant to make the process of shopping easy but this is just the opposite of that. A very disappointed customer

I had ordered Mens apparel on[protected] but i haven't received any order/delivery status either to my mobile or email.I dint save the order id, email id with which email i have made the purchase but i got the alert from my bank that the transaction to myntra was successful. When i spoke to customer care they say that apart from email they cant check the order details, but apart from email i have all other details. Can you please check my order status asap with the help of above mentioned details.

Bough pair of shoes from myntra size UK 8 order no. 9136381.The shoes fitting was tight and i demanded an exchange.The exchange policy states that there is a tag on the shoes which when i received the shoes were missing from it.Then on calling myntra's customer care they told me that they could exchange the item if the shoes packing box is intact.They are not clear between the tags or Boxes.A tag is an article which is suspended via thread to the article whereas box is a type of container in which the article is placed.Myntra failed to explain this difference and so I want to lodge a complaint against lack of exchange policies of myntra.com. Parimal

This was a pathetic experience i had with this company. I have ordered a black converse order no 8982990 rs1300/- on Thursday. I recived those on friday which was very good. When i unpacked it i saw it was size 6 where i have ordered for size 5. Then I placed the request for exchange it. It was the first time I have ordered from myntra. Which was pathetic. Now the delivery boy came on the next day monday to deliver the shoes. First he was blaming me that i have used those shoes. How can wear them it was of not my size. Also he got the same size again no 6. I called Customer Service they said I have to email them with the shoes images. Which I did. Again today someone came from myntra in the afternoon when i was sleeping. Coz i do a night shift i sleep in day time. Its ok. I thought my shoes have come. Again the guy was saying he cant take those as it is used. For god sake I DID NOT USE IT. It does not fit at all. It is bigger. I did not get any reply from customer service too. Adding to this intially when i recieved the pack the shoes were not packed also there was no tags, box was open. It looks like it was already open. I am so fed up with their process. I bought those shoes for my sister. I dont have time for myntra everyday. Something needs to be done. It is just pathetic.

I had ordered Arrow Men Black Semi-Formal Shoes, order no: 7129938. just in 1 months time its threads broke on top and the inside on back looked like torn paper. I complained to customer care and every time i had to talk to them. Sent images of the shoes2 times and after that they are saying that i need to send the shoes to Kanpur Factory. Is this how they work. No pickup facility, i have to send the shoes by courier and don't know when that will be returned. Is Myntra selling branded or fake shoes. The inside of the shoes on back heel looks like torn and faded paper just within use of 1 month. I have used other branded shoes and never faced this problem. Alos if some times have faced just gave the shoes to the shop and they returned back in 1 week time. Really unprofessional attitude and service from Myntra. Not expected

i booked tummy shaper on myntra .com then i asked with delivery boy that if i have any issue u wil give my money back he said yes next day we wil give u whole amount . i got my order i open it and i saw it is torn and stitching is missing .i bought this 999 rs according to the prize it is nt a good material as well.now they are saying we cant give it ur money back and they are nt reply even.they doing fraud .

Dear Sir/Mam, I stay in Thane, Maharashtra. I had purchase a Fastrack Backpack of Rs 1, 645.00/- from myntra.com and the same got delivered on October 7, 2013. As per myntra.com policy customer has to courier the product within 20 days if he is not satisfied with the same. Due to small size of the backpack I courier it through India Post to Vector E Commerce Saki Naka, Mumbai address. The same courier got delivered on October 14, 2013 as per details. Further, it has been 5 days since still the return order status is shown as pending. I had talk with the customer service department they said the return status has not been updated in their records. They told me to check with the courier people. Today when I had a word with courier people they said it has received by Vector on above date as per records. I would request you to kindly look into these matter. Name: Prathamesh A Sukale. Mb No: [protected]. Order No: 8119831. Return No: 681282.

i bought a Converse Men Blue Casual Shoes(Order No. 7895216).Due to miss match in size i had no other option but to return the same.As there was no pick-up service in my location, i had to self ship the item through blue-dart couriers(Return No: 674428).They charged me Rs.465 for that.And my problem is with your return policy and i need my shipment cost credited in my cashback account.

Order No. Date Placed Total [protected] Oct, 2013 Rs. 1448.28 Since the time i received this consignment i have been requesting your office to call for it and arrange to send one size bigger, your office only appears to be a champ in writing apologetic emails, but ARE ABSOLUTE ZERO IN SHAKING THEIR BUTTS AND TAKING THE REQUISITE ACTION... ITS UTTER DISGUSTING. Order No. Date Placed Total [protected] Oct, 2013 Rs.1999 This order i had "IMMEDIATELY" cancelled on placing, and have brought it to their notice, please see my emails from id: [protected]@hotmail.com. Today, Oct. 14th i have again received SMS from Blue dart intimating that this consignment will be sent by end of today and to keep rs. 1999 ready. I REFUSE TO DO SO. Please call for it back from the couriers end itself. Above all, please keep either a mobile number or a toll free number when your staff answers andchecks details at an absolute "SNAIL" speed after having told them also very systematically. Everything cost MONEY AND TIME. Your office will try "BARELY ONCE", and write to the customer they kept trying and did not receive any response, RIDICULOUS... Such activities are only of "FRAUD COMPANIES". AWAIT IMMEDIATE ACTION.

I had ordered 2 Nos. Duke set of 3 T shirts under product code 117590 and 117591. All the T shirts are not of same size even though i ordered Large based on dimensions indicated with the product. All T shirts are smaller and i am not able to return only one of 3 may be near to what is mentioned on the website. The first set they refused to return as i used one T shirt which was close to the right size. the second set also they refused to change citing reasons of missing tag. the tag were just lying in the bag and i probably lost it. Supplying inferior product with no quality assurance and they do not want to replace citing one reason or other. last purchase with Myntra it also happened the same but since it was only INR 199, i thought to skip. This time its 1500 rupees but more importantly the arrogance and pain they have caused me. I expect a huge penalty on them ...so that they become a bit more responsible ...to be given to charity and replacement of T shirts with proper size

I have an account with myntra.com, last week ordered products worth more then Rs.67, 000 on PREPAID bases, all procedures were going smooth, and finally my all products received at nearest branch of logistic partners which is "Delhivery", suddenly they have suspended my user account with there website and after a complaining they give me commitments to resolve my issue in which they get failed, it was more then time taken then usual they didn't delivered my product, when i tried to inquired i didn't get any proper details about my product delivery, as well they were failed to provide me contact details of courier branch, after a struggle finally i found an address of branch which is just shifted to new place, when i visited courier partner branch they refused to handover me my parcels and replied that they have intimated by MYNTRA to hold all parcels and probably they will have to dispatch it for return, after a fighting a lot also i couldn't get my products, i talked to MYNTRA customer care but they are failed to give me reason to stop my parcels and also for my account suspension, its more then 5 days i m facing all this issues after calling so many times still they are not able to resolve any of my problem.

Hi, We made two orders on a same day and for the past 10 days its not yet delivered. We could track the order and the item is still in the same delivery city for past four days. When we asked about the status over their customer care centre, they are asking 3 more working days to get the resolution. Our order numbers are 7862379 and 7861975. Kindly help us and solve the issue. We are now in abroad, feel free to contact us on+[protected] Thanks Manjusha

Myntra.com doesn't allow trial on delivery before payment. In their advertisements they are misleading that trial can be done. THEY ARE HIDING ESSENTIAL FACTS AND MISLEADING THE CUSTOMER. The thing is they say trial can be done after payment & the delivery man has went off. Once the payment is made then it is the consumer's headache whether the clothes fit or not, though there exists a provision or 30 days exchange.

Dear Sir/Madam, *This is to draw your attention towards the way Myntra company treats their customer. I had ordered a sports shoe from Myntra website on 27th August 2013. Order ID: 7654804 The product got delivered on 28th august 2013. On 30th August i tried to wear the shoes but i saw some defects in the shoes.On that same day i lodged a complaint(Complaint ID: 714-045). The complaint id has been changed from Complaint ID: 714-045 to Complaint ID: 714-737 on 31st August 2013. They asked for few days to talk with the concerned product company(Adidas: PRODUCT CODE: 81541 - DIDAS MEN GLIMMERO BLACK SPORTS SHOES). In the mean time i have sent then the product images as they required. They took almost 12 days to set a refund(Return ID: 628007). They send me a mail on 11th September 2013 and told me that by 14th September 2013(2pm -7pm) their delivery staff will pick up the product. But today is 14th September 2013 9:00 pm IST. Nobody came and no phone-call or mail from their side also. In their last mail(on 11th September 2013) they told, "We have received your request to return the product below. Our delivery staff will pickup the item by September 14th 2013. Please follow the steps described in this email to prepare the item for return. After the return is picked-up and processed, you will receive cashback for the value of the item paid by you and a portion of any coupon used towards the purchase of this item." But i can't trust them anymore. Their so called 30 day return is about to end. I think they are plaing with common people like me and our money. This is a fraud company. I need my money back. please help me out to get my money back.