[Resolved] Naaptol.com — Defective piece received | |||
Hi, I recently made a purchase of a Blackberry World Edition phone from naaptol.com and was disappointed to receive a defective piece (The card slot is broken) and also the free gift (Polo Watch) is defective and is not functional. I wanted to inform Naaptol and I have tried calling the customer service number [protected] several times but have not been through to a rep yet. On the other hand if you call the Naaptol.com sales number [protected] you will be able to speak to a rep immediately. I asked the reps to transfer my call to the customer service however they informed me that they are unable to do so and advised me to call in the morning as thats the only time when the lines are not busy. A company which has several lines for sales and no customer service should definitely ring an alarm. I want a refund as I'm unhappy with the service. Regards, Richard Borde Was this information helpful? | |||
Aug 7, 2021 Complaint marked as Resolved | |||
 7 Comments | |||
Comments
Hi,
My order number is 3428940 and you can call me at [protected] or [protected]. I had forgotten to mention before that you guys have not given me the charger connector either so currently the blackberry phone is dead. The blue tooth is dead as the phone is dead and the polo watch is dead most of the times. The only thing working is the blackberry pouch (lol).
All in all this has been a really bad experience for me. Please tell me where I could send this "box of defects" to and get an immediate refund. Thanks for wasting my time.
My order number is 3428940 and you can call me at [protected] or [protected]. I had forgotten to mention before that you guys have not given me the charger connector either so currently the blackberry phone is dead. The blue tooth is dead as the phone is dead and the polo watch is dead most of the times. The only thing working is the blackberry pouch (lol).
All in all this has been a really bad experience for me. Please tell me where I could send this "box of defects" to and get an immediate refund. Thanks for wasting my time.
naaptol.com / Blackberry 8830 — Defective piece given both product and gift
Hi,I recently made a purchase of a Blackberry World Edition phone from naaptol.com and was disappointed to receive a defective piece (The card slot is broken) and also the free gift (Polo Watch) is defective and is not functional. I wanted to inform Naaptol and I have tried calling the customer service number [protected] several times but have not been through to a rep yet. On the other hand if you call the Naaptol.com sales number [protected] you will be able to speak to a rep immediately. I asked the reps to transfer my call to the customer service however they informed me that they are unable to do so and advised me to call in the morning as thats the only time when the lines are not busy. A company which has several lines for sales and no customer service should definitely ring an alarm.
My order number is 3428940 and you can call me at [protected] or [protected]. I had forgotten to mention before that you guys have not given me the charger connector either so currently the blackberry phone is dead. The blue tooth is dead as I tried pairing it with another bluetooth device and it could not be detected, and the polo watch is dead most of the times. The only thing working is the blackberry pouch (lol).
All in all this has been a really bad experience for me. Please tell me where I could send this "box of defects" to. Thanks for wasting my time.
Dear Mr.Borade,
We are sorry to note that the item that you have purchased through the order no-3428940 & you have received damage/defective product.This is a very rare and unfortunate case and we apologize for the same.
We request you to kindly send the item back to our warehouse within 7 working days mentioning the order number on the packet.
* Items are to be returned with all accessories and original packaging.
* Careful attention is to be given with the packing of the product to avoid damage during transit.
Kindly do note- the above two points are to be strictly adhered to so that we may process with a refund.
We would request you visit your nearest Blue Dart office and send the whole product to the below mentioned address:
JS associates.
2, Mangesh Industrial estate,
Subhash Nagar
Mulund Link Road.
Nahur West - 400 078.
Land mark Behind Designo Furniture Showroom
Also, provide the centralized A/c # 113260. Mode: DP to the logistics. You will not have to pay any courier charges for the same and if asked for the value of the order at the counter, kindly mention a value below Rs 1000 (as the order is defective does not hold any commercial value).
On the back cover of packing request you to add your name and complete address, along with Naaptol order no [3428940] and your mobile/ landline no for easy identification and further processing.
Please put the copy of print label/ invoice/delivery challan received by you (copy) inside the box along with a note stating the details of defect.
Kindly write us back with the AWB# & cheque favoring name.
It would take 4 to 5 days for the product to reach us, & post that we would send you the refund cheque in 12 to 15 working days.
Request your patience in the interim.
Thanks & Regards,
Customer Care
Naaptol Online Shopping Pvt.Ltd.
We are sorry to note that the item that you have purchased through the order no-3428940 & you have received damage/defective product.This is a very rare and unfortunate case and we apologize for the same.
We request you to kindly send the item back to our warehouse within 7 working days mentioning the order number on the packet.
* Items are to be returned with all accessories and original packaging.
* Careful attention is to be given with the packing of the product to avoid damage during transit.
Kindly do note- the above two points are to be strictly adhered to so that we may process with a refund.
We would request you visit your nearest Blue Dart office and send the whole product to the below mentioned address:
JS associates.
2, Mangesh Industrial estate,
Subhash Nagar
Mulund Link Road.
Nahur West - 400 078.
Land mark Behind Designo Furniture Showroom
Also, provide the centralized A/c # 113260. Mode: DP to the logistics. You will not have to pay any courier charges for the same and if asked for the value of the order at the counter, kindly mention a value below Rs 1000 (as the order is defective does not hold any commercial value).
On the back cover of packing request you to add your name and complete address, along with Naaptol order no [3428940] and your mobile/ landline no for easy identification and further processing.
Please put the copy of print label/ invoice/delivery challan received by you (copy) inside the box along with a note stating the details of defect.
Kindly write us back with the AWB# & cheque favoring name.
It would take 4 to 5 days for the product to reach us, & post that we would send you the refund cheque in 12 to 15 working days.
Request your patience in the interim.
Thanks & Regards,
Customer Care
Naaptol Online Shopping Pvt.Ltd.
Hi,
I recently made a purchase of a Sony Ericsson Vivaz Mobile from naaptol.com and was disappointed to receive a defective piece (Display is water marked ) and also Charger not working and is not functional and Headphone is not proper work . I wanted to inform Naaptol and I have tried calling the customer service number [protected] several times but have not been through to a rep yet. On the other hand if you call the Naaptol.com sales number [protected] you will be able to speak to a rep immediately. I asked the reps to transfer my call to the customer service however they informed me that they are unable to do so and advised me to call in the morning as thats the only time when the lines are not busy. A company which has several lines for sales and no customer service should definitely ring an alarm. I want a refund as I'm unhappy with the service.
Regards,
Sajal Bhardwaj
I recently made a purchase of a Sony Ericsson Vivaz Mobile from naaptol.com and was disappointed to receive a defective piece (Display is water marked ) and also Charger not working and is not functional and Headphone is not proper work . I wanted to inform Naaptol and I have tried calling the customer service number [protected] several times but have not been through to a rep yet. On the other hand if you call the Naaptol.com sales number [protected] you will be able to speak to a rep immediately. I asked the reps to transfer my call to the customer service however they informed me that they are unable to do so and advised me to call in the morning as thats the only time when the lines are not busy. A company which has several lines for sales and no customer service should definitely ring an alarm. I want a refund as I'm unhappy with the service.
Regards,
Sajal Bhardwaj
Hi,
Thank you for your reply. But I have just purchased a new charger for the phone and fixed the defective card slot and the phone is now working fine. As advised by your customer service rep Saddam I will only be sending the bluetooth earpiece, charger and polo watch to your mulund office and will require a replacement for them.
I want to bring to your notice that as per your offer I am supposed to get 23% discount on my Reliance monthly postpaid bill, but when I spoke to Reliance about it they had no clue about it. I had ordered for the product in good faith assuming all your promises would be true however I have ended up getting a defective mobile which I had to fix it myself, a non functional watch, a dead bluetooth earpiece and it seems that only the sales reps from Naaptol are aware of the discount everyone else (Naaptol customer care and Reliance customer care) are clueless about it. Here is the link where Naaptol has advertised the discount offer: http://www.naaptol.com/price/941002-BlackBerry-8830-CDMA-+-GSM-Mobile.html
I also have the screenshot of the offer if you need it for your reference (lol). Please let me know how I could avail this offer as it was promised to me when I was sold the product.
Regards,
Richard Borde
Thank you for your reply. But I have just purchased a new charger for the phone and fixed the defective card slot and the phone is now working fine. As advised by your customer service rep Saddam I will only be sending the bluetooth earpiece, charger and polo watch to your mulund office and will require a replacement for them.
I want to bring to your notice that as per your offer I am supposed to get 23% discount on my Reliance monthly postpaid bill, but when I spoke to Reliance about it they had no clue about it. I had ordered for the product in good faith assuming all your promises would be true however I have ended up getting a defective mobile which I had to fix it myself, a non functional watch, a dead bluetooth earpiece and it seems that only the sales reps from Naaptol are aware of the discount everyone else (Naaptol customer care and Reliance customer care) are clueless about it. Here is the link where Naaptol has advertised the discount offer: http://www.naaptol.com/price/941002-BlackBerry-8830-CDMA-+-GSM-Mobile.html
I also have the screenshot of the offer if you need it for your reference (lol). Please let me know how I could avail this offer as it was promised to me when I was sold the product.
Regards,
Richard Borde
Dear Mr.Bhardwaj,
We are sorry to note that the item that you have purchased through the order no-3273071.
As per our telephonic conversation you said that you have received damage/defective product.This is a very rare and unfortunate case and we apologize for the same.
We request you to kindly send the item back to our warehouse within 7 working days mentioning the order number on the packet.
* Items are to be returned with all accessories and original packaging.
* Careful attention is to be given with the packing of the product to avoid damage during transit.
Kindly do note- the above two points are to be strictly adhered to so that we may process with a refund.
We would request you visit your nearest Blue Dart office and send the whole product to the below mentioned address:
JS associates.
2, Mangesh Industrial estate,
Subhash Nagar
Mulund Link Road.
Nahur West - 400 078.
Land mark Behind Designo Furniture Showroom
Also, provide the centralized A/c # 113260. Mode: DP to the logistics. You will not have to pay any courier charges for the same and if asked for the value of the order at the counter, kindly mention a value below Rs 1000 (as the order is defective does not hold any commercial value).
On the back cover of packing request you to add your name and complete address, along with Naaptol order no [3273071] and your mobile/ landline no for easy identification and further processing.
Please put the copy of print label/ invoice/delivery challan received by you (copy) inside the box along with a note stating the details of defect.
Kindly write back to us at [protected]@naaptol.com or call us at [protected] & help us with the awb# & cheque favoring name.
It would take 4 to 5 days for the product to reach us, & post that we would send you the refund cheque in 12 to 15 working days.
Request your patience in the interim.
Thanks & Regards,
Customer Care
Naaptol Online Shopping Pvt.Ltd.
We are sorry to note that the item that you have purchased through the order no-3273071.
As per our telephonic conversation you said that you have received damage/defective product.This is a very rare and unfortunate case and we apologize for the same.
We request you to kindly send the item back to our warehouse within 7 working days mentioning the order number on the packet.
* Items are to be returned with all accessories and original packaging.
* Careful attention is to be given with the packing of the product to avoid damage during transit.
Kindly do note- the above two points are to be strictly adhered to so that we may process with a refund.
We would request you visit your nearest Blue Dart office and send the whole product to the below mentioned address:
JS associates.
2, Mangesh Industrial estate,
Subhash Nagar
Mulund Link Road.
Nahur West - 400 078.
Land mark Behind Designo Furniture Showroom
Also, provide the centralized A/c # 113260. Mode: DP to the logistics. You will not have to pay any courier charges for the same and if asked for the value of the order at the counter, kindly mention a value below Rs 1000 (as the order is defective does not hold any commercial value).
On the back cover of packing request you to add your name and complete address, along with Naaptol order no [3273071] and your mobile/ landline no for easy identification and further processing.
Please put the copy of print label/ invoice/delivery challan received by you (copy) inside the box along with a note stating the details of defect.
Kindly write back to us at [protected]@naaptol.com or call us at [protected] & help us with the awb# & cheque favoring name.
It would take 4 to 5 days for the product to reach us, & post that we would send you the refund cheque in 12 to 15 working days.
Request your patience in the interim.
Thanks & Regards,
Customer Care
Naaptol Online Shopping Pvt.Ltd.
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We would surely help you, kindly help us with your order id so that we can assist you further.
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