Naaptol Online Shopping Complaints & Reviews

For the past few days naaptol.com is carrying out an online and a newspaper advertisement to sell Mobile handset of Blackberry model no. 8830 which they claim to be compatible to CDMA + GSM network. This is a false claim as the handset is not compatible with OMH SIM cards supplied by the CDMA service providers like Reliance which is one of the leading CDMA service providers in the country.
The ads of Naaptol.com which are carried out online and on newspapers do not mention this important incompatibility and me being unaware of the same purchased this handset from naaptol.com and now my money seems to be completely wasted as I am not able to use this handset with my CDMA OMH SIM card and on contacting Reliance Mobile stores they mentioned that the non OMH SIM Cards have been discontinued by the company long back.

Respected Sir/Madam,

This is with reference to my order no.2919149 placed with Naptol.com for "Exotic Gold plated Jewellery Collection by Vintage". There was an advertisement from Naptol regarding "Exotic Gold plated Jewellery Collection by Vintage" in Mumbai Mirror on 28th Novemeber,2011. I had placed an order for 7 necklace chain sets and 2 openable kadas worth Rs.1999- (Actual value Rs.6599) on 29th November, 2011 which I have received today 5th December. I paid Rs.2198/- (including freight charge of Rs.199), To my disappointment, I found that two of the necklaces were broken and the free maang tika with the offer was not sent. I immediately called the Naptol customer care no.[protected] and explained to them about the damaged product. Moreover, I had called the customer care today morning asking them if I can open the parcel first and then pay the money so that I can be rest assured, but the Customer care executive advised that it is against their company procedure. The representative advised me to return the products to an address by courier and I will be refunded back my money by courier(which I don't think would have happened). I was not ready to accept this, Hence I told him to transfer the call to his senior which he refrained from doing.

Through this complaint I just want to alert customers against such fraudulent people and organisations and want you to take strict action against Naptol so that no other consumer has to face such a situation by getting trapped with such fraudulent products/people.

Thanks and Regards.
Rati Nair

I purchased naaptol product - compressor , toolkit & car jack. after spending 2300 rs , i found it's very low quality & third class product. there is no service station availablr. I didn;t get manual also. I complaint on phone 4 times in 5 days..but No response from company. Actual product & shown in Advstment is quiet diffrent. So be VERY CAREFUL TO PURCHASE ANY PRODUCT FROM E OR PHIONE shopping. All o[censored]s may feel that , we are getting in cheaper, BUT....almost we are wasting everything. PLEEEEASE avoide buying from NAAPTOL.COM or smilar ads. Best luck

I have ordered Nokia Mobile to Naaptol after making the payment by credit card on29th October.Their Order no. is 2726994 and the product is C2-02 Nokia Mobile.The mobile was sent by Chronos Courier under doc.No. AWB 85410 as cliamed by them and is on their website.I have called them more than 10times and also sent emails to their CEO and also to their office but they dont do anything except that they say you will get the product in 2-3 days time.The CEO is also not taking any action.I asked them for the tel. nos of chronos courier for which they reply that they do not have the Nos.I google Chronos courier and find that they do not have any data on them.I told them that I want to cancel the order for which they say I cannot do the same.I am stuck with this Naaptol who do not deliver even after 28days and are unwilling to cancel the order and refund the money.Can you plaes help out. I see a lot of complaints on you site,and looks like this is lousy company to deal with.I wish I had seen these complaints earlier.

Kindly help out.

Thanks

Ashok Kumar
[protected]

I had order a product of Black Beery storm 9530 with 3G, Order No- 2746517 Dated - 01/11/2011,Shipping Detail- COD Payment. Vat No[protected]V CST NO[protected]C , I Have been delivered the product on 21/11/2011 through First Flight Courier Tinsukia. The Product send to me by Naaptol was defected, After that i have call to customer care service but they doesn't responded me, In that Product MANUAL BOOK, DATA CABLE, DRIVER CD, WARRANTY CARD are not available.The product Back Cover Lock was broken , colour fade beside camera , Screen lose etc.
So I was totally disappointed and i want my money back as soon a possible.

Kindly arrange the way as soon as possible .

Thanks
Regards
Pranjal Dutta
Tinsukia

my complaint is, i had ordered a mini selai machine+branded slicer deicer with a paper add of andhrajyothi on[protected]through naaptol company....
my order code is 1658995... i got the product but due to trouble in their product i returned them to their said address..
i had called them many times, they said we had send you a return check of money back through "afl courier " ... till now i dint get that..
please take a action on this company...

...
with regards
sarika

I have placed an order for an External Hard Drive with naaptol.com on 29th Aug 2011 order no. 2347982 and paid the amount at the time of placing order. But till date i havn't recieved my poduct nor i have received any confirmation about the dispatch details of my product. I have called their cutomer care many time they say that are sorry for unable to dispatch the product. And requested everytime to wait for 7-8 days.

Hi,

Below is the mail that was sent to the customer care of NAAPTOL for which I have not received any response till date.

This will also explain the issue instead of me writing the entire issue in indirect speech.

----- Original Message -----
From: Javeed Miyan
To: [protected]@naaptol.com
Cc: [protected]@naaptol.com ; [protected]@naaptol.com
Sent: 03/11/2011 10:39 AM
Subject: Fw: Refund for order no.: 2663085

Hi,

Please check the below mail sent to your customer care but no response received as yet so forwarding the same to you now.



**********************Mail sent to customer care*******************

----- Forwarded Message -----
From: Javeed Miyan
To: "[protected]@naaptol.com"
Cc: "[protected]@naaptol.com"
Sent: Sunday, 30 October 2011 7:51 PM
Subject: Refund for order no.: 2663085


Hi,

I bought a mobile phone "VOX IE7" from NAAPTOL the online store on October 18, 2011 with order number : 2663085 but ever-since I bought it, there is only problems and nothing except that.

1.) I did not get the "Bluetooth" where they have advertised Bluetooth comes for free along with this phone, and I confirmed it with the call centre agent a day before ordering.
2.) The phone looks good but has the worst operating system in it and a very old one.
3.) Touch screen does not really work and particularly in most of the corners specificaly the right bottom corner.
4.) The slide open is not balanced.
5.) When using the slider the phone gets switched-off automatically so I have to close it and switch it on so the slider is of no use so can only use the touch screen as a bar phone but there is a problem here as well as the touch-screen does not work. So now its just a display piece or a toy for the kids to play as you can do nothing with it. (Not even a call or message)
6.) While on call the other person can hear a scrathcy-static noise and the noise increases when I raise my voice.

A phone with all these problems claims to be the expensive phones in VOX series.

I have proof for all this as a video clip I have taken.

You call this a "Phone"..., I call this a toy for kids to play, nothing more.

Please refund the entire amount to me as I think it is not worth it.

Thank you and I will appreciate a faster processing of the same.

Regards,
Javeed Miyan
Mobile : +91-[protected]

**********************Mail sent to customer care*******************


...........Also add one more point to the above.

7.) On top of all, the phone does not get charged at all. The charger gives a red light indicating that it is working but the charge does not go up on the phone for some wierd reason. (Note this is the first time I'm ever charging this phone.)

I have sent the above mail to the general customer care, no response received as yet so now forwarding to [protected]@naaptol.com, please remember that I am an RTI activist and I will be taking this further up with these records if I dont get a positive resolution on this. Thank you for giving me an oppurtunity to complain about your products.

Have a Great Day,

Regards,
Javeed Miyan
Mobile : +91-[protected]

I ordered a 1 TB 2.5 inch WD Elements SE External Hard disk on 17th October. The item I received was a 3.5 inch hard disk instead.
After calling customer care on the 27th October, they refused a replacement on the grounds that I should have contacted them within 24 hours of delivery. Since it was more than that, they wont replace it.
When I contacted customer care now, they said that I was told on the 27th to send my hard drive back and they will send me a new one (which wasnt what they said on the first call). and now since its been more than 15 days now, they said they wont do anything now.

This is how I was handled and force fed a product was available at a far cheaper rate on any shop or website.

I recommend people to stay away from this site.

Udbhav Rai
Order No : 2657304
Phone No: [protected]

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Hi everyone,

My name is Ravi, resident of Bangalore. Few month ago I have ordered a Tablet-PC from Naaptol.com with a brand name as Fujezone. I am giving the html address of the particular product below.

http://www.naaptol.com/price/879932-Fujezone-Touch-Screen-Tablet-PC-with-3G..htm...⇄
Below are details for the verification

"ORDER SHIPMENT MAIL
Dear ravi teja,
This is to inform you that we have shipped the following order numbers:
Order Details
Order Number Products Amount
2171429 FujeZone Touch Screen Wi-Fi Tablet PC 6298.00

Billing Address
DOOR NO:1329, TULSI PLAZA, 3RD FLOOR, 24TH MAIN, JAYANAGAR 9TH BLOCK,AREA:BANGALORE..
POST OFFICE:JAYANGAR EAST
BANGLORE SOUTH KARNATAKA 560069

Please quote the order number in all your correspondence.
Thanking you for shopping at Naaptol.com

If you have any ideas, suggestions or any grievances, feel free to send your feedback at (email id of customer care to be given).
Your feedback will help us to serve you more effectively.

You can also dial our Customer Care Number, [protected] for any customer support issues between 9:00 AM to 6:00 PM PM"

I have actually received it in my hand and they have collected the money from me. But after two days that I started using the product it started giving trouble. One fine day it stopped working. So I have narrated the same to Naaptol executives. They have requested me to send the product to "Nakamichi techno p.ltd
plotno.284,lane3,westend marg
saidulajab,newdelhi 110030 INDIA"

I have sent it to the above mentioned address on 7-Oct-2011 through blue dart AWB number [protected]. It was delivered to them on 8-Oct-11. After that I have never got a call from them. As I am bothered about my money I have called them on 11-Oct-11 and had a conversation with their executives and I have recorded the call for the safety purpose which they have convinced me saying that I will be getting a call with in two days of time which they have failed to do so. So later I have called them on 2-Nov-11 and asked them to connect me to their manager, where the executive told me that she will be doing so with in 30 secs of time. Where the time passed to 30 MINS but no one was bothered to pick the call or answer the call except the on-hold music.

I hope I wont be getting my money or the product back. But why I am writing this is to intimate the public "BEWARE OF NAAPTOL.COM"

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Hello I am Vishal from Vasai...
In the month of July i ordered 2 Number of 'Desire Energy Efficient Induction Cooking Stove + Free Special Kadai." costing Rs. 4596/- from Naaptol..& my order number is 2334949..

I saw an Ad in the Mid-day & thought of ordering the product But they took more than a month to deliver me the product & that too without the FREE SPECIAL KADAI as promised by them earlier.

The Day i received the incomplete package i called them up immediately & lodged a complaint about NO KADAI included in the package..& they said they would sort the issue soon.

Both the Induction cooker that i got from them is USELESS..it can't even boil water. The water warms up n then the Induction cooker stops automatically.

Since then they didn't call me or even try to contact me..In the mean time because of my health issues i couldn't follow up at all. Today when i call them they r saying therez nothing they can do about the Free Kadai & i won't be getting it any more.

Is this how one deals in such a competitive market??
I want EVERYONE to know about their unprofessionalism & would plead & not to buy any products from NAAPTOL... the products they r selling on their online shopping portal is D-grade sub standard product & they r not at all rising to their words & pomises & claims that they make while advertising the product in the daily newspapers.

I Don't even want a replacement any more..i simply wan't a refund from them ASAP...
Please help me with this..please help me teach those guys a very good lesson..

Thank You.
Vishal Pawar(Vasai)

Dear Sarvanan,

Please accept our sincere apologies over the delay.

Order # 2196473 provide by you is registered in some else name & the product specified by you also does not match.

We request you to provide the correct order # contact # & your full name to assist you further.

Please be assured of complete resolution.

You can write us at [protected]@naaptol.com with all the details.

Regards,
Naaptol Care

Dear Sir/Madam,

Myself Saravanan from chennai, my order no 2196473 after seeing the advertisement I got attracted the naaptol offer regarding a Car Compressor Kit I have purchased from Naaptol. I received the parcel on[protected] from Gati courier I paid the amount Rs. 2198/- cash. and after opening the parcel I found that unconditioned items. i really disappointed with bad quality. its not worth of Rs. 2198/- with condition.

But till today i didnt received any updates from the naaptol staff regarding my money. This is a very cheap trick played by the naaptol by innocent customers with false promises and sending them cheap car compressor material in a nicely woven parcels. The govt should take actions against such companies who cheat people.

Sir, I had ordered for a mini sewing machine from your company naaptol on 08.07.2011. The order number is 2037518. I had ordered for it after seeing an advertisement on bengali newspaper. Its price was Rs.1699. You had delivered the product within a few days. But from the very beginning it was not working properly. Though it was getting on and started to sew the bottom bobbin was getting out from its case for everytime it started to sew. And after two or three times the needle also got broken. Still now I can't sew a single garment. It is now kept as a waste product. So Its my request you to look after the matter. Now though I see many products of your company on advertisement and want to buy some of them but I cannot rely to buy. Hope my problem will be solved.

Dear Sir,

My Name is James Raja and I had ordered a Wespro tab on 11/04/2011.
Order Number - 2774441.

I received this product today 11/11/2011 from Aramex Couriers and I have paid the complete amount of Rs. 6298/-. This product is faulty and it does not work at all. This tab also looks refurbished. I kindly request you to send me a replacement as soon as possible or provide me with a complete refund. Kindly respond back to my request at the earliest.



Order Id : 2774441
Product name :Wespro Touch Screen Tablet PC with 3G
Offer Details :NIL
Offer price : Rs. 5999 Shipping cost : Rs. 299/-
Product Quantity : 1 Order Amount : Rs. 6298.0/-
Customer Name : James Raja
Customer Address 256 ,1ST MAIN, 1ST CROSS, FURTHER EXTENSION, VIVEKNAGAR, BANGALORE - 560047.,256 ,1ST MAIN, 1ST CROSS, FURTHER EXTENSION, VIVEKNAGAR, BANGALORE - 560047.,BANGALORE-560047,(KARNATAKA)
Mobile : [protected]
Email Id : [protected]@yahoo.co.in Date : Sun Nov 06 18:28:04 IST 2011


Regards,
James Raja

Dear Mr. Kumar,

Kindly accept our sincere apologies over the delay caused.

As confirmation received from the concern vendor your product against the order # 1725879 has been dispatched from our end on 04th Nov through blue dart courier AWB # [protected].

You can also reach us @ [protected] or can write us at [protected]@naaptol.com or [protected]@naaptol.com

Thanks and Regards,

Customer Care,
Naaptol Online shopping Pvt Ltd.

Dear mr. Bansal,

kindly accept our sincere apologies over the delay caused.

We would like to inform you that refund has been initiated against your order # 2724456, as the product was out of stock,

be assured the amount of rs. 4999/- Would be credited to your a/C in next 3-5 working days.

We value your association with naaptol and thank you for your patronage and co-operation.

Thanks and regards,

customer care,
naaptol online shopping pvt ltd.

Dear Devraj,

Please accept our sincere apologies over the delay.

Your product has been dispatched through AWB# Chronos Courier 85627, same would be delivered to you in 3 to 4 working days.

You can write us at [protected]@naaptol.com for any clarification.

Regards,
Naaptol Customer Care

Dear Dr.Abraham B.Meleth,

Please accept our sincere apologies over the delay.

We had escalated the non delivery issue to the blue dart team & as confirmed by them the product has been lost in transit.

However, we are awaiting a confirmation through mail from them. As soon as we receive the confirmation from them, we would initiate refund & the amount would be credited to your card account in 3 to 4 working days.

Please be assured of complete resolution.

Regards,
Naaptol Customer Care

Dear Mr.Bansal,

Please accept our sincere apologies over the incident.

As per the telephonic conversation with our customer care executive Mandeep, we have escalated the case to the concern vendor & awaiting revert from them.

However, if the vendor has not dispatched the product we would initiate refund against your order # & the amount would be credited to your card account.

Kindly allow 24 working hours to resolve your complaint, we request your patience in the interim.

Please be assured of complete resolution.