| Address: Chennai, Tamil Nadu |
Hi,
Below is the mail that was sent to the customer care of NAAPTOL for which I have not received any response till date.
This will also explain the issue instead of me writing the entire issue in indirect speech.
----- Original Message -----
From: Javeed Miyan
To: [protected]@naaptol.com
Cc: [protected]@naaptol.com ; [protected]@naaptol.com
Sent: 03/11/2011 10:39 AM
Subject: Fw: Refund for order no.: 2663085
Hi,
Please check the below mail sent to your customer care but no response received as yet so forwarding the same to you now.
**********************Mail sent to customer care*******************
----- Forwarded Message -----
From: Javeed Miyan
To: "[protected]@naaptol.com"
Cc: "[protected]@naaptol.com"
Sent: Sunday, 30 October 2011 7:51 PM
Subject: Refund for order no.: 2663085
Hi,
I bought a mobile phone "VOX IE7" from NAAPTOL the online store on October 18, 2011 with order number : 2663085 but ever-since I bought it, there is only problems and nothing except that.
1.) I did not get the "Bluetooth" where they have advertised Bluetooth comes for free along with this phone, and I confirmed it with the call centre agent a day before ordering.
2.) The phone looks good but has the worst operating system in it and a very old one.
3.) Touch screen does not really work and particularly in most of the corners specificaly the right bottom corner.
4.) The slide open is not balanced.
5.) When using the slider the phone gets switched-off automatically so I have to close it and switch it on so the slider is of no use so can only use the touch screen as a bar phone but there is a problem here as well as the touch-screen does not work. So now its just a display piece or a toy for the kids to play as you can do nothing with it. (Not even a call or message)
6.) While on call the other person can hear a scrathcy-static noise and the noise increases when I raise my voice.
A phone with all these problems claims to be the expensive phones in VOX series.
I have proof for all this as a video clip I have taken.
You call this a "Phone"..., I call this a toy for kids to play, nothing more.
Please refund the entire amount to me as I think it is not worth it.
Thank you and I will appreciate a faster processing of the same.
Regards,
Javeed Miyan
Mobile : +91-[protected]
**********************Mail sent to customer care*******************
...........Also add one more point to the above.
7.) On top of all, the phone does not get charged at all. The charger gives a red light indicating that it is working but the charge does not go up on the phone for some wierd reason. (Note this is the first time I'm ever charging this phone.)
I have sent the above mail to the general customer care, no response received as yet so now forwarding to [protected]@naaptol.com, please remember that I am an RTI activist and I will be taking this further up with these records if I dont get a positive resolution on this. Thank you for giving me an oppurtunity to complain about your products.
Have a Great Day,
Regards,
Javeed Miyan
Mobile : +91-[protected]
Aug 13, 2020
Complaint marked as Resolved 
Mr.Shariff
Bangalore
KARNATAKA..560 017
dear sir,
SUB : REPLACEMENT OF MOBILE SET WITH TV
REF : ORDER NO :2852178, IE7 Mobile with TV...Deal CODE :1196, , , i saw the add in time of india newspaper 19/11/2011 about the mobile set of naaptol for offer scheme, , , , i called for this number [protected] and placed the order it was offer price is 4398/- rupees..model number is IE7 with TV..Deal code is :1196, , after ten day i received the product from the courier and they said me pay the amount on delivery time and then i paid the amount ...when i opened the set and charged the battery nothing was displaying ...when i called to customer care in this number [protected] they said it take 48 hours for them to call us...i waited for 48 hours on third day they called me and asked about the problem...i said the screen is not displaying...then they gave me service no which is in karnataka bangalore area wise rajajinager 5th block which is very far from my house...on that i tuk leave and went to the service centre..they i contacted one person but after seeing the set he said that it take 10 days for servicing it tell me its an new set already cash is paid then how u feel...i said to give the delhi number that i can send the mobile by courier its very very very difficult to make contact them after calling serval times they will pick the call...after long time sum one took the call and gave this ALPHA RADIO CENTRE Adrress.NEW DELHI, , , then i paid 225/- rupees for the courier within a day the set reach to this adress..but they tuk 12 days to give back my set..but they replacement me wrong model set which is rupees 3999/- deal code :1287...even that was not working...
And again i took me 2days to contact them and said about the thing what has happen again they said me to send the mobile set back ..now again i paid Rs.225 for the courier charges extra totally for courier charges i paid Rs.450/- extra and then calling to them karnataka to Delhi imagine how i have spend. but i never thought that they will do like this...to receive a call we have wait for 10 minutes even though it is STD.very bad reponse...delay in time...no proper communication...
now again i have sent my mobile set to them to replace it ...but now i donot know who long time it takes them to send me back the set...
please help me to get back my set with proper display and in good condition...MY ORDER NO :2852178, ,
IE7 MOBILE WITH TV...DEAL CODE IS 1196
THIS IS MY CONTACT NUMBER :[protected]
KINDLY DO THE NEEDFUL AS SOON AS POSSIBLE...WAITING FOR MY MOBILE SET.
THANKING YOU
WITH REGARD
SHARIFF