Naaptol Online Shopping Complaints & Reviews

Dear Customer,

Please accept our sincere apologies over the incident.

We request you to help us with the courier name and AWB# to track the shipment, if the product is already couriered by you.

Kindly help us with the details to resolve your grievance.

Regards,
Naaptol

i have not send the product...when i called your cc he told me to give the courier company name their e mail id and designation and i have given that and cc executive told me that they will contact me and so that i can send the product back to naaptol without paying any shipping charges ...and since then they haven't contacted me yet

Dear Customer,
Please accept my apologies.

We would surely initiat refund/replace for the defective product you received, we request you to visit your nearest Blue Dart office and send the entire product to the below mentioned address:

JS associates.

2, Mangesh Industrial estate,

Subhash Nagar

Mulund Link Road.

Nahur West - 400 078.

Land mark Behind Designo Furniture Showroom.

Also, provide the centralized A/c # 113260. Mode: DP to the logistics. You will not have to pay any courier charges for the same.

Request you to duly pack the product in the same original box that you had received along with the accessories/content at the time of delivery.

Also, ensure proper packing of the product is done, any defect /damage during transit Naaptol will not be held responsible.

On the back cover of packing request you to add your name and complete address, along with Naaptol order no [2955111] and your mobile/ landline no for easy identification and further processing.

Please put the copy of print label/ invoice/delivery challan received by you (copy) inside the box along with a note stating the reason for Refund.

Please help us with the AWB [Air Way Bill] after sending the product.

It would take 2-3 days for the product to reach us, & once the product reaches us we shall action further.

Request your patience in the interim.


Regards,
Naaptol

i have complained from 24th december onwards..now it is 8th january 2012 and the product is still with me.
i want to send the product without paying any shipping charges.For that i have given the email address of blue dart operation executive upon the request from naaptol cc on 27yh december and the told me that they will contact the bluedart and request them to take back the product without any shipping charges and i will get a confirmation to report on the nearest blue dart office with the product and this will take 48 hours but nothing happened and i kept calling and calling everyday and the repeated the same 48 hour excuse now it is 8th january..what will i do?
i could have send the product back with the amount i spent on calling them..really a bad service and this naaptol is a real fake and You have to take action against them. If my problem is not solved in 2 days i will file complaint in the consumer court against naaptol

Dear Mr.Jha,

We regret for the pro-longed delay in dispatching the order to you. Please accept our apologies over this incident.

We have escalated the issue to our concerned logistics and vendor team and awaiting a revert on the same.

Kindly allow us 48-72 working hours to respond to your query.

Request your patience in the interim.


Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.

Dear Mr. Jha,

We regret inconvenience caused to you, please accept our apologies at this incident.

We have escalated the issue to the concerned vendor and the product would be dispatched to you at the earliest on priority basis.

Please be rest assured as you will receive the replaced product within 7-10 working days.

Once again please accept my apologies at this incident.


Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.

Dear Mr.Jha,

We regret for the pro-longed delay in delivering the order to you. Please accept our apologies over this incident.

We have escalated the issue to our concerned logistics team as product has already dispatched from our vendor end via Aramex courier Awb no :-.[protected]

Kindly allow us 48-72 working hours to respond to your query.

Request your patience in the interim.


Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.

please shipment is yet to be delivered, please find the conversation lists are as


Finally it has been dispatched on[protected] by Armax as shown on http://www.aramex.com with the following details

Shipment Summary
Shipment Number: [protected]
Pickup Date: 12/31/2011
Shipper Reference: 3011011

Shipment History

Location Date Activity

Vasai, India 01/03/2012 11:48 PM Shipment on Hold
Vasai, India 11:40 PM Shipment on Hold
Vasai, India 11:37 AM Shipment Out for Delivery
Vasai, India 11:04 AM Shipment Received at Operations Facility
Bombay, India 09:54 AM Shipment Forwarded to - Vasai, India
Vasai, India 01/02/2012 03:30 PM Shipment on Hold
Bombay, India 02:10 PM Shipment Received at Operations Facility
Delhi Hub, India 01/01/2012 08:34 PM Shipment Forwarded to - Bombay HUB, India
Mahipalpur Branch, India 08:13 AM Shipment Forwarded to - Mahipalpur Branch, India
Mahipalpur Branch, India 12/31/2011 07:38 PM Shipment Received at Origin Facility

I called Armax and the conclusion is as
02-Jan-12 : Will be delivered on 03-Jan-12
03-Jan-12 : will be delivered today in 2nd half in any time
04-Jan-12 : at 10.30 am will be delivered by 1.00 pm
at 1.00 pm will be delivered before 7.00 pm
at 5.00 pm is hold in vasai due to problem with LBT so raising the issue with concerned guy, should be sorted out very soon.
When I asked, is it possible to give an expected date & time then he lost his patience and told me you are free to complain
anywhere in the world
05-Jan-12: at 9.45 – its has LBT problem and will be delivered by today, has been asked the back end office to call you which never happened so far as I told.

When I called Naaptol once again to presurrize ARMEX, the executive first read out the details as mentioned above and then told - please keep wait for fews days more it would be delivered. Even today I requested to cancel it but she refused and finished the conversation with the word, it would be delivered very soon.

Now tell me what I should do ?

Dear Mr.Senthil,

We regret for the inconvenience caused.

We have escalated this case to concerned vendor they will get back to you at the earliest.

We request your patience in the interim.


Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.

Dear Mr.Senthil,

We regret for the inconvenience caused.

We have escalated this case to concerned vendor they will get back to you at the earliest.

We request your patience in the interim.


Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.

Dear mr.Ghosh,

we regret for the inconvenience caused.

We have escalated this case to concerned vendor they will get back to you at the earliest.

We request your patience in the interim.

Thanks & regards,

customer care
naaptol online shopping pvt.Ltd.

Dear Mr.Ghosh,

We regret for the inconvenience caused.

We have escalated this case to concerned vendor they will get back to you at the earliest.

We request your patience in the interim.


Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.

naaptol/blackberry 8830 — refund cheque

sir my name is gurpreet singh ,and i have purchase a black berry handset 8830 ( order no 2963708 ) from naaptol.com site .when i recived the black berry handset 8830 i saw that handset is not working , and i returned to that handset to napptol by blue dart courier ,but the naaptol is fail to send my refund within 21 working days .and now i think no one is interested to give my money back.please do the needful. my e mail id is [protected]@yahoo.in.

Dear Mr.Singh,

We would like to inform you that refund has been initiated against your order # 2963708 and refund cheque will reach you within 2-3 working days at your mailing address.

Please find below the refund details.
Refund amount-5298.00
Cheque no-133504
Courier Name-BLUE DART
AWB No-[protected]

Request you patience in the interim.


Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.

Dear Mr.Singh,

We would like to inform you that refund has been initiated against your order # 2963708 and the amount of Rs.5298.00 has been Deposited in your account.

Be assured the amount would be reflected in your account very shortly.

We value your association with Naaptol. We thank you for shopping with us.

Feel free to write back to us.


Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.

Dear Mr.Ghosh,

We are sorry to note that the item that you have purchased through the order no-2928821 & you have received damage/defective product.This is a very rare and unfortunate case and we apologize for the same.

We request you to kindly send the item back to our warehouse within 7 working days mentioning the order number on the packet.
* Items are to be returned with all accessories and original packaging.
* Careful attention is to be given with the packing of the product to avoid damage during transit.

Kindly do note- the above two points are to be strictly adhered to so that we may process with a refund.
We would request you visit your nearest Blue Dart office and send the whole product to the below mentioned address:

JS associates.
2, Mangesh Industrial estate,
Subhash Nagar
Mulund Link Road.
Nahur West - 400 078.
Land mark Behind Designo Furniture Showroom

Also, provide the centralized A/c # 113260. Mode: DP to the logistics. You will not have to pay any courier charges for the same and if asked for the value of the order at the counter, kindly mention a value below Rs 1000 (as the order is defective does not hold any commercial value).

On the back cover of packing request you to add your name and complete address, along with Naaptol order no [2928821] and your mobile/ landline no for easy identification and further processing.

Please put the copy of print label/ invoice/delivery challan received by you (copy) inside the box along with a note stating the details of defect.

Kindly write us back with the AWB# & cheque favoring name.

It would take 4 to 5 days for the product to reach us, & post that we would send you the refund cheque in 12 to 15 working days.

Request your patience in the interim.


Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.

Blackberry 8830 — NOT WORKING

MY NAME IS ANAND WAGH AND MY ORDER NUMBER IS 7239416. I HAD BLACKBERRY 8830 AND IT IS NOT WORKING SO I WANTED TO REFUND THE MONEY AS SOON AS POSIBLE...

Silai machine is not working

My Order number is : 22526796 I m deep kaur from Delhi my silai machine is not working fraud log koi kam nh hai kya logo ko c bnane k alava I want my money back apna bkvas product le jaao... and pls koi bhi mt shopping krna

Immediate solve this problem otherwise money back.

Please replace my mobile.

Dear Mr.Mandal,

We regret for the inconvenience caused.

We have escalated this case to concerned vendor they will get back to you at the earliest.

We request your patience in the interim.


Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.

Dear Bidhan,

We regret for the inconvenience caused.

We request you to help us with your order # and contact # to assist your further.

Please be assured of complete resolution.

Regards,
Naaptol Care

Dear Naaptol Care folks,
Please stop resorting to delays and fudging initiatives. Is it not obvious that your customer has made his order number clearly apparent in his complaint? However, as to his contact details, the fact that he hasn't and supposedly won't is fortunate for the rest o[censored]s since it's possible we could get to witness your resolving his problem via this public space.

goutam d

Dear Sir,

We regret for the inconvenience caused to you.

We would surely help you, kindly help us with your order id so that we can assist you further.

Please be assured of complete resolution.

Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.

Naaptol.com — fraud site

NAAPTOPL.com is one of the fraud online market. They paste the sticker on there own and give us discount.

Dear Sir/Madam,

We regret for the inconvenience caused to you.

We would surely help you, kindly help us with your order id so that we can assist you further.

Kindly write back to us at [protected]@naaptol.com or call us at [protected] for further assistance.

Please be assured of complete resolution.



Thanks & Regards,

Customer Service.
Naaptol Online Shopping Pvt.Ltd.

Dear Mr.Srivastava,

We regret for the inconvenience caused to you. Please accept our apologies over the incident.

We would request you visit your nearest Blue Dart office and send the whole product to the below mentioned address:

JS associates,
2, Mangesh Industrial estate,
Subhash Nagar,
Mulund Link Road.
Nahur West,
Mumbai- 400 078.
Land mark Behind Designo Furniture Showroom.

Also, provide the centralized A/c # 113260. Mode: DP to the logistics. You will not have to pay any courier charges for the same. and if asked for the value of the order at the counter, kindly mention a value below Rs 1000 (as the order is defective does not hold any commercial value).

Request you to duly pack the product in the same original box that you had received along with the content at the time of delivery.

Also, ensure proper packing of the product is done, any defect during transit Naaptol will not be held responsible.

On the back cover of packing request you to add your name and complete address, along with Naaptol order no [3007109] and your mobile/ landline no for easy identification and further processing.

Please put the copy of print label/ invoice/delivery challan received by you (copy) inside the box along with a note stating the reason for Refund.

Please help us with the AWB [Air Way Bill] after sending the product.

It would take 2-3 days for the product to reach us, & we would initiate the refund and the same would be couriered to you within 10-12 working days.

Request your patience in the interim.


Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.

Dear Mr.Srivastava,

We acknowledge the receipt of your order. Would like to inform, we have initiated a complete refund for the said order.

Please be informed it takes 3 working days for us to prepare the refund cheque and the same will be couriered to you at your mailing address, we expect you to receive the cheque within 7-10 working days.

Request your patience in the interim.


Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.

Dear Mr.Srivastava,

We would like to inform you that refund has been initiated against your order # 3007109 and refund cheque will reach you within 2-3 working days at your mailing address.

Please find below the refund details.
Refund amount-1098.00
Cheque no-135062
Courier Name-QUANTIUM SOLUTIONS
AWB No-D38651574

Request you patience in the interim.


Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.

Dear Mr.Srivastava,

We have given complete refund against your order # 3007109 . We sincerely apologize for the inconvenience caused to you.

The amount has been credited to your bank account, below are the transaction details.

Chq Clearnce Date -: 06-Feb-2012, CHQ No. : 135062
Refund Amount : 1098.00 .

In addition, we will further evaluate how we can prevent this problems from occurring again in the future.

It’s our goal to retain you as a satisfied customer and will hope to serve you again in the future.

Do shop with us in future.



Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.

this sort of behavior from such a reputed online shopping website is totally intolerable. I guess it's better to go out and do the shopping. Atleast you'll get what you are paying for.. may be for a little higher price but then that's any day better than receiving a non desired product which is of no use to you. nevertheless happy to see that the company realized its mistake and rectified it at the earliest. but seriously that did scared me a bit. I was about to order a t-shirt from this website. dunno whether i should do it or not

Dear Mr.Singh,

We regret for the inconvenience caused to you, please accept our apologies at this incident.

We have escalated the issue to our concerned logistics and vendor team and awaiting a revert on the same.

Kindly allow us 48-72 working hours to respond to your query.

Request your patience in the interim.


Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.

Dear Mr.Singh,

We acknowledge the receipt of your order. Would like to inform, we have initiated a complete refund for the said order.

Please be informed it takes 3 working days for us to prepare the refund cheque and the same will be couriered to you at your mailing address, we expect you to receive the cheque within 7-10 working days.

Request your patience in the interim.



Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.

Dear Mr. Singh,

We would like to inform you that refund has been initiated against your order # 3011753and the amount of Rs .774.00 has been Credited in your account.

Be assured the amount would be reflected in your account very shortly.

We value your association with Naaptol. We thank you for shopping with us.


Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.

naaptol site — partial delivery

naaptol is a fake site. it has not delivered the mobile i ordered properly.

it was BOSS EPHONE 3300, that too a china mobile. not expected that these sites sell such stupid china stuff to indians. they delivered without a battery ?
anyhow,i purchased a battery from nokia showroom and now the mobile is not working. such stupid mobiles with cheap components. shame on such site and these people are also advertising in many news papers.DEAR FRIENDS, NAAPTOL IS A FAKE SITE,PLEASE DON'T BUY FROM THERE. THEY DON'T VALUE OUR MONEY,THEY JUST KNOW HOW TO CHEAT PEOPLE. ...SIMPLY CHEATERS.

Dear Sir/Madam,

We regret for the inconvenience caused to you.

We would surely help you, kindly help us with your order id so that we can assist you further.

Please be assured of complete resolution.

Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.

Okay send me a person, who can pick up the mobile from me and return my money back and or provide me a coupon of same amount, I will pay some more money and let me buy a new mobile from your naaptol Site, you people seriously hurt me and now its your responsibility to set the things right, thank you in advance. Order number 145091 date :[protected] .

My new contact :- [protected] .
Once call me I will provide you my latest address.
Product name :- boss e phone 3300
Product cost 4000 rs and delivery charges 200 rupees .

Dear Mr.Kumar,

We regret to inform you as the order for "2249990 " is beyond warranty period.

Request you to kindly visit your nearest Mobile shop.

Kindly bear with us and apologies for the inconvenience caused to you.


Thanks & Regards,

Customer Care
Naapol Online Shopping Pvt.Ltd.

thanks to shere with me this kind of stuff really that was nice post really informative post...
regards,
chanti

Dear Sir/Madam,

We regret for the inconvenience caused to you.

We would surely help you, kindly help us with your order id so that we can assist you further.

Please be assured of complete resolution.

Thanks & Regards,

Customer Service.
Naaptol Online Shopping Pvt.Ltd.

Dear Mr.Anup,

We would like to inform you that refund has been initiated against your order # 2903721 and the amount of Rs.7298.00 has been Credited in your account,

Be assured the amount would be reflected in your account.

We value your association with Naaptol. We thank you for shopping with us.


Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.

Dear Mr.Anup,

We would like to inform you that refund has been initiated against your order # 2903721 and the amount of Rs.7298.00 has been Credited in your account,

Be assured the amount would be reflected in your account.

We value your association with Naaptol. We thank you for shopping with us.


Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.

My order no 5151158 dared 11th October with climate universal combo not yet received by me as your intimation stated that i m suppose to get it within 7 to 10 days but the deadline has already crossed but i have not received the product..pl let me know when i m suppose to get it.

From
Mr.Shariff
Bangalore
KARNATAKA..560 017


dear sir,
SUB : REPLACEMENT OF MOBILE SET WITH TV
REF : ORDER NO :2852178, IE7 Mobile with TV...Deal CODE :1196, , , i saw the add in time of india newspaper 19/11/2011 about the mobile set of naaptol for offer scheme, , , , i called for this number [protected] and placed the order it was offer price is 4398/- rupees..model number is IE7 with TV..Deal code is :1196, , after ten day i received the product from the courier and they said me pay the amount on delivery time and then i paid the amount ...when i opened the set and charged the battery nothing was displaying ...when i called to customer care in this number [protected] they said it take 48 hours for them to call us...i waited for 48 hours on third day they called me and asked about the problem...i said the screen is not displaying...then they gave me service no which is in karnataka bangalore area wise rajajinager 5th block which is very far from my house...on that i tuk leave and went to the service centre..they i contacted one person but after seeing the set he said that it take 10 days for servicing it tell me its an new set already cash is paid then how u feel...i said to give the delhi number that i can send the mobile by courier its very very very difficult to make contact them after calling serval times they will pick the call...after long time sum one took the call and gave this ALPHA RADIO CENTRE Adrress.NEW DELHI, , , then i paid 225/- rupees for the courier within a day the set reach to this adress..but they tuk 12 days to give back my set..but they replacement me wrong model set which is rupees 3999/- deal code :1287...even that was not working...

And again i took me 2days to contact them and said about the thing what has happen again they said me to send the mobile set back ..now again i paid Rs.225 for the courier charges extra totally for courier charges i paid Rs.450/- extra and then calling to them karnataka to Delhi imagine how i have spend. but i never thought that they will do like this...to receive a call we have wait for 10 minutes even though it is STD.very bad reponse...delay in time...no proper communication...

now again i have sent my mobile set to them to replace it ...but now i donot know who long time it takes them to send me back the set...

please help me to get back my set with proper display and in good condition...MY ORDER NO :2852178, ,
IE7 MOBILE WITH TV...DEAL CODE IS 1196


THIS IS MY CONTACT NUMBER :[protected]

KINDLY DO THE NEEDFUL AS SOON AS POSSIBLE...WAITING FOR MY MOBILE SET.


THANKING YOU

WITH REGARD

SHARIFF

Dear Mr. Shariff,

We regret for the inconvenience caused.

We have escalated this case to concerned vendor they will get back to you at the earliest.

We request your patience in the interim.


Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.

Dear Sir/Madam,

We regret for the inconvenience caused to you.

We would surely help you, kindly help us with your order id so that we can assist you further.

Please be assured of complete resolution.

Thanks & Regards,

Customer Service.
Naaptol Online Shopping Pvt.Ltd.

Dear Sir/Madam,

We regret for the inconvenience caused to you.

We would surely help you, kindly help us with your order id so that we can assist you further.

Please be assured of complete resolution.

Thanks & Regards,

Customer Service.
Naaptol Online Shopping Pvt.Ltd.

Dear Sir/Madam,

We regret for the inconvenience caused to you.

We would surely help you, kindly help us with your order id so that we can assist you further.

Please be assured of complete resolution.

Thanks & Regards,

Customer Service.
Naaptol Online Shopping Pvt.Ltd.

Chronos Courier & Cart2india are both one company. Chronos Courier does not exist in USA . It is a false address. If You look on their website it does not even have a phone number...How strange for a Courier not to have a phone number on the website eh?
DO NOT BUY FROM BUT THEY ARE FRAUDSTERS!