Naaptol Online Shopping Complaints & Reviews

As i have purchased the mobile called VOX Mobile below are details of the product

order date: 21-09-11
Model Number : VOX IE7 Full touch screen slider mobile with QWERTY keypad
challan No: 15845874
Seller Ref. no. : 2495621
Price: 4198/-

i have buyed the mobile which is not working properly from the day it got delivered as the company just displayed the features to attract the customers later when i got the delivery it was too worst it was not the worth for Rs. 500 also

Below are the problems of the mobile:
no soft feather touch
Sensors are not working
Repeatedly getting off
No Better quality
No Proper response from the customer care
No action has taken to rectify the problems
No proper sound & Battery backup
Charger also not working

So i want to raise the complaint against the company that they are bluffing by making the product attracted by selling local 3rd class mobiles to the customer.

So i Would request you atleast to take action against this ASAP.

Thanks & Regards,
Areshkumar

I have placed an order for room heaters on naaptol.com (Order No. 3042775) on Dec 17th, 2011. The product was not delivered as on Jan 6th, 2012, i.e. when the winter was drawing to close & when a room heater is no longer required. This is like send an ambulance a week after placing the request. I ave written to naaptol.com twice already, but I haven't even received acknowledgement. PLEASE BE WARY OF PLACING ORDERS ON NAAPTOL.COM

I have ordered a samsung star II duos (c6712) mobile online through naaptol.com on 01/01/2012. The order no is 3149535. When i called naaptol to check the status, they are just saying that the order is under process. Upon calling customer care at [protected], i had to wait for nearly ten minutes to speak to an executive who was very rude. He informed me that the payment has not been received. But when checking with my bank, i came to know that the payment has been already claimed. This is utter breach of trust from naaptol. Even after sending repeated mails, i have not got any reply.

Regards,
manikandan
[protected]
mani.[protected]@gmail.com

I was oredred and purchased 1 blackberry strom 9530 with 3g on 17 nov .from naaptol.

courier agency - aramax.

when they give me handset i was paid cash RS .10098/- .when i open the box handest is problematic,i was call customer care no- [protected]
executive told me go to blacberry service centre.i told him i want my money refund.but they cant support ,and cant provide satisfactory answer to me . i was call that number more than 20 times .last time i was called cutomer care,executive told me courier your handset on
J S assocaites
2 mangeshindustrail estate subhash mulund link rdnahur mumbai 400078 behind design furniture showroom


order no - 2807622.
if possible please help AEAP.

I really feedup that service.

Delay in product delivery
I orderd my wrangler denim WRJN-0079 blue jeans on 06/12/2011 on NAAPTOL at www.naaptol.com but beyond one month has past but I don’t have any product detail or any product information . I have called more then 100 times on following numbers / [protected] /[protected]/130 if you need I have a detailed Bill of my jeans which shows the call details. I don’t under stand that why is this delay happning in delivering such small a product if you cant manage it then why do you people take orders why do you people have to overload your self’s . I am realy not happy & satisfied with the way you people work . If you people have any value for your Customers please give me the information about my jeans and deliver it soon .you have not given proper waybill no or ref no.please inform me about that
product id:944552
order no:2962174
user id: 408688

please deliver it soon

I have place a order thru online shopping site Naaptol club. My order no was 2955111 of Product- Levis- Mens lot ol 306 1423 jeans. On 24th Dec'11 i have received my parcel and received the wrong product. Eventhough the invoice showed the same product number i ordered, when i opened it is Levis lot ol604 1339

I have complained with the product and called his customer care no. [protected] and even sent mail but they didn't respond to any of the mail and when i called them they are just escaping from the complaint

my complaint no is 2185339

Finally they told me to send the product to following address
M/s J. S. Associate

No-2, Mangesh Industrial Estate,

Shubhash Nagar , mulund link road

Nahur west, Mumbai-400078.


He told me that sent your jeans to this address with a complaint letter and after receive your parcel we will refund your money within 21 days. I have asked him who will bear the courier charges to refund this product, he told this will be paid by you as per his norms. I have asked him that this is your fault that you will give me wrong product than he cut the phone. Again i have called him than he told these are company rules.

Sir i want your help against this case. this is not the case of Rs. 991/- or courier charges . this is the cheating to a consumer. we order any product seeing the catalog

Waiting for your reply.

Hi;

Please find the details of order are

Order No : 3011011
Product : Philips HL1659
Order Date : December 13, 2011
Status Description : Your order will be delivered shortly.
Current Status : Order Verified

Almost more than 10 times I called on [protected] and every time getting different types of reply.
As I called on 27-dec-11 , the delivery date has been given on 30-dec-11 as complain has been forwarded on urgent basis delivery.

Just 2 mins back I called to get confirmation of the delivery then it has been told me - it would be delivered within 7-10 days when I shared with her on 27-dec-11 conversation then she told me that your complain has been forwarded on urgent basis delivery.

Its really ridiculous and I do not think it would be helpful to any customer to place the order once again via online .

Continuously I am sending a mail on your site and even from my personal id but I am not getting reply from anywhere.

Hopefully I'll get reply very soon as mail id is mentioned in the order.

I purchased silai Machine from Naaptol for my mom because she want the job at home and i got delivery within a week when i opened it i haven't received thread set Immediately i called up to customer care of naaptol they inform me that will get set within 7-10 working days.I got it within 6 days and this machine also working well and my mom also use easily.
My suggestion for all housewife want best service and complete satisfaction buy product from Naaptol.

I'm one of the regular customer of naaptol online shopping.
Now this time i had purchased Mini refrigerator for my car and i have received this product within 10 days as regular.
Its very useful because i can use this product easily in my car.Its very low cost as launched by naaptol and i really appreciated for this product because this product can take common man also for his regular use.
I like this product very much and I'm looking for new product for my regular use.
Request you to Naaptol please launch new product for me as well as common people also can buy easily.
This time also i got complete satisfaction which goal of each and every company.
Thank you Naaptol.
Its Riskfree Online Shopping.

I have purchased a Mini laptop yesterday (20/12/11). But its not even working.

Order No:2976001
Product Name: TCL Mini Laptop with WIFI Conn

Its not even power on or charging. I think this product is not in good condition. So i want to replace this product.

Today[protected] i have received the charger, but the beauty is, i received the old charger, the pin which is used to plug is rusted and its looks very very old condition. Please make this issue solved. I again request you , to replace this product and need money back.

Thanks,
Senthil.R

I had placed order # 2928821 from www.Naaptol.Com for a blackberry 8830 CDMA + GSM mobile phone on 1 dec'11 and got it on 19 dec'11. After unpacking the device, I found that the phone was not working in the CDMA mode. I have spoken repeatedly to both Naaptol and Reliance customer care to try and get the handset to work - but to no avail. Reliance have informed me that this phone's ESN number is "duplicate" and the phone will not work with Reliance cdma. Naaptol are now saying that I have to send this phone to some mumbai address for repairs. I fail to understand why they have sent me a defective handset which does not even have a proper and legitimate ESN number. And also why I have to courier this at my expense, to some third party? I have been chasing naaptol for the last few days, but their customer care seems reluctant to give me a refund. I regret to say that naaptol's reputation as evinced on this website is rather poor and judging from the number of complaints that have been lodged here about the same product, it appears that they are continuing with their dubious sales practices. I would like them to respond to this and advise me how to go about getting a refund. Incidentally, one of the so-called "free gifts" sent with this blackberry phone, a polo club watch, is also defective and does not run properly. Curiously, despite the complaints, Naaptol is continuing to advertise this product on their website - they have not even bothered to remove the false and misleading text that this handset works with Reliance CDMA - http://www.naaptol.com/price/941002-BlackBerry-8830-CDMA-+-GSM-Mobile.html?utm_s...⇄
.

Incoming&Outgoing unavailable,network problem,all time show no service,network searching& network registration failed.Solve immediately or replacement or money back..

Dear all online shopping member,

just i want 2 inform u that www.naaptol.com is a fraud site ,they published there ad in TV CHANEL,EMAIL SENDING,ONLINE SITE

BUT THE ONLINE SITE 100% FRAUD , BECAUSE ME AND MY 2 FRIEND ALSO CHEATED FROM THIS ONLINE SITE

FOR MORE DETAILS PLEASE CALL US [protected],[protected],[protected]

OUR EMAIL ID [protected]@gmail.com

address ,


west bengal,eastern by pass,ashogharmore ,siliguri,734006

i ordered for blackberry storm 1 from naptool, i received the product on[protected] and it was a used product, so i sent it back to their warehouse in bombay as their instruction, but so far i have not received any comunication from them i also sent the P O D copy ( scan) to them, but still the price of the product is not refunded to me,,
order no.2894528
email; [protected]@yahoo.com,
please help

Dear sir,

I have place a order thru online shopping site Naaptol club. My order no was 3007109 of Product- Levis- Mens I504- C jeans. On 21st Dec'11 i have received my parcel and received the wrong product. In my order the product with blue color jeans but i have received black color jeans.

I have complaint with the product and call on his customer care no. [protected] and told that at the time of order you have asked for color choice and i have choose blue color showing on naaptol club screen.

His tele-calling CC Executive told that they have deliver product which is in our stock. This is not the fair deal because at the time of order placing they are not mentioning that they will give different color. if it is in his rules than why they have asked for color option. after many arguments he was log my complaint (No is 2170480 Dated 21st Dec'11) and told me that company will revert you within 48 working hours. but till 23rd i have not received any revert from his side that i called him and get the answer that within short time you will revert from naaptol. But still on 24th i have not get any revert from his side and again call to his customer care. Today when i told him about my complaint than CC executive said that return this product to his vendor and given me the Below mention Mumbai Address

M/s J. S. Associate

No-2, Mangesh Industrial Estate,

Shubhash Nagar , mulund link road

Nahur west, Mumbai-400078.

He told me that sent your jeans to this address with a complaint letter and after receive your parcel we will refund your money within 21 days. I have asked him who will bear the courier charges to refund this product, he told this will be paid by you as per his norms. I have asked him that this is your fault that you will give me wrong product than he cut the phone. Again i have called him than he told these are company rules.

Sir i want your help against this case. this is not the case of Rs. 1098/- or courier charges of Rs. 200/- or more. this is the cheating to a consumer. we have order any product to see the catalog and If i have any problem with black color and i don't want to wear it than what can i do for this jeans. I want to complaint against these type of online shopping companies which were cheated to customer. Please response me ASAP.

Waiting for your reply.


Regards,

Anshul Srivastava
[protected]
[protected]

i ordered beat earphones from naaptol.com.
today on 24th dec 2011 i recieved them at 1pm.
but i find them fake.
i called naaptol customer care on 1.05pm.
they said they cant register my complaint.
before ordering the earphones,they ensured that they will take their product back the product and refund my money if i am not satified by there product within 24 hrs.
now they are not responding.
please help me.This is unfair and fraud.

thanking you,

arjun singh([protected])

1. The advt of Rotimaker combo was misleading. The advt says the rotimaker costs 6200/- rs. On receipt I realised the cost of rotimaker plus the free acessories that is atta maker and caserolle does not exceed 1700 rs. For that naptol.com charges 1900/- rs. and 300/- rs. delivary charges.
2. SIMILAR products and that too branded are available in market for less than 1500/- rs.
3. The warranty card of the rotimaker delivered is also not stamped.

I had purchased VOX IE7 Full TOUCH SCREEN Slider Mobile with QWERTY Keypad – with Six Manufacture Warranty from Naaptol with Order # 2249990 Dt.05.09.2011

The product got failed in less than one month and WE ARE NOT GETTING THE SCREEN DISPLAY.

We had lodged the complaint with your Customer Care vide Complaint No.1564800 Dt.10.10.2011

Naaptol had acknowledged and replied to my complaint by Email on 09.11.2011 stating that the concerned vendor M/s ALPHA Radio Hyderabad had been informed to look into the matter and they would get in touch me.

Non of them got in touch with me and I had sent 4 reminder mails to Naaptol, but unfortunately there is no response.

I hope Naaptol is not cheating the people with sub-standard products and not bothered about the complaints

I request Naaptol to look into the matter immediately

M. Ravi Kumar
Hyderabad

Don't know where to start the complaint list !!! --

1.) Ordered a mobile. Till about 2 months there was no sign of the delivery of the product. Everytime we contacted the customer care, all they said "ur order is being processed." What does that mean?? No one in the call centre could help!
2.) One fine day, @ months later, we received the product. That too, it was an un-sealed box, half damaged. Once we opened it, there was NO BATTERY!!
3.) Tried to contact Naaptol to tell them the situation, they said "please sort it out with the delivery guy"!! What is the poor delivery company guy going to do in that! Are we buying from the delivery company or from Naaptol???
4.) Call Centre people are complete dumbos who dont know anything and cannot get a single thing done. Extremely rude to talk to. If we voice our problem, they start screaming!! Is this how you deal with customers??
Bottom line, completely un-trustworthy, delivers damaged and incomplete products, and has no sense of business and customer redressal.
God save Naaptol!!!

Dear Sir,

I have booked HTC-G1 3G Android Mobile phone from online shopping site i.e. Naaptol.com on dated 28th Nov'2011. my order no is 2903721.The Site commits that if the payment is made throgh credit card. the product will be dispatch immediately after the verification.
But today is 7th and we have yet recieved our product.infact the product has not yet been dispatched. We started calling at their customer care since on 2nd of Dec'11.They have not responded properly.The customer care no is not toll free ,and still we are contionously calling them but not yet got any respond.Now I am concerned about my money and when will i get the product ? what will be the quality? As I am going throgh the sites I found that naaptol is a fraud company .and I am one more victim of the side.

please help us.

Regards
Anup