Naaptol Online Shopping Complaints & Reviews

Hello,

I ordered a product on naaptol.com on 17th may 2012 with order id : 4005638 , after a week i did't get product and then they told me we dont have this product in stock and will refund your money. After regularly call to customer care about the refund now the order status says Amount Refunded. But i did't get any amount in my account. I again call customer care and they give me this transaction number : [protected] and said we have transfer the refund amount to your bank on 5th Jun 2012, please check with your bank. I checked in my bank and they told me no any transaction process in your account on 5th Jun, and i check on 6th and 7th Jun also but no any amount deposit in my account and also the transaction number is not correct bank said.

I again call to customer care and they give me this email id and said send your bank details on this email backoffice.[protected]@gmail.com, but not get any response. I am very frustrated with naaptol.com service from 17th may after my order. I have lost my 5390 rs. amount and lot of moblie balance to call customer care.

I recommened to everyone please dont trust on naaptol.com.


Ramesh Mahajan
+91-[protected]

Respected Sir / Madam,
FOLLOWING are details of product I purchased online from www.NAAPTOL.com. Even though I did not receive any product item I ordered for, I received a sms on 19/04/2012 that my order is delivered.I checked the Aramex courier's site and the final destination is shown as Beyond Delivery Area, so the product never reached AHMEDABAD. I immediately booked my complaint with Naaptol ( COMPLAINT NO:[protected] for refund. They assured me that I would get refund after 15 days. After 15 days again I inquired about the status of my complaint, the representative at Naaptol said it will take another 15 days. I again called NAAPTOL on 12/05/2012 about my refund, now the representative said it takes 21 days for refund. It is 06/06/2012 still neither I have received my refund nor any product from NAAPTOL.
It is getting quite frustrating. Indian companies never believe in serving their customers. Please help me.

Order Number. 3757895
Placed on Date: 05 Apr 2012
User Email ID: [protected]@gmail.com
Order Status: Order Delivered

Shipping Address:
Mitesh Patel
HOUSE NO-Q-105, VANDEMATARAM CITY, AREA NAME-GOTA, NEW S.G.ROAD, OPP SHUKAN RESIDENCY ,
POST OFFICE: GOTA
OPP .-GOTA-TALAV RLY CROSSING
AHMEDABAD - 382481 (GUJARAT)
Mob :[protected] Ph :

Product Information:
Product Name: Car Stereo with FM, MP3, USB, SD Card Support + Speakers + Tweeters + 4GB Branded Pen Drive + Stylish Watch
Quantity: 1
Shippied on: -
Courier Name: AramexCourier AWB No.:[protected]
Payment Information:
Payment Mode: Debit Card / Net Banking (DirecPay)
Total Product Price: Rs.1999.00
Gift Voucher Redemption: -
Shipping Charges: Rs.300.00
COD Charges: -
Total Payble Amount: Rs.2299.00

Dear Sir,
I was order a Kaspesky Internet Security 2012 on dt 26.05.2012 from Naaptol Company, Today i was receive the courier and pay the amount Rs530/- to the courier office (First Flight Courier), but when i was open the docket i found the worng product Kaspersky Antivirus 2012 bearing amount Rs 479. I was call the customer care no of Naaptol - [protected], i discuss the problem and he give me a complain no-3025210, she telling me please send the courier and you pay the courier charges, i send the order within 15day or i refund the money within 21 days, so why i am waiting. I need the actual order product and refund the money within 7 days.

My Name : Girija Sankar Das
Mob - [protected]
Email - girijasankar.[protected]@gmail.com

NON DELIVERY OF PRODUCT ORDERED TILL ONE MONTH
this is siddharth majumdar,house no,160,ward 11,nazrul islam sarani,west mashinda,burir bari,newbarrakpore,near jagarani club,kolkata 131,ordered a LG FATHOM VS750 HANDSET FROM LG ,WID 3G ENABELED ON 4TH OF MAY ,MINE ORDER NO IS 3931881,BUT TILL DATE HAVENT RECIEVED MY HANDSET ,CONTINUES CALLING THEM ,BUT THEY R PROMISING WITHING 7 TO 10 WORKING DAYS I WILL GET MY HANDSET ,BUT AFTER ONE MONTH ,NO RESPONSE,THIS IS HARASMENT OF MINE,NONE OF THERE COMPANY MEMBERS GIVING ME RIGHT IMFORMATION.THIS IS FALSE COMMITMENT FROM THERE COMAPANY AND BAD RESPONSE,PLS LOOK AFTER THIS MATTER IN URGENT BASE.


Hello!
sid
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My Order Details
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Order Number. 3931881
Placed on Date: 04 May 2012
User Email ID: [protected]@gmail.com
Order Status: Order Verified
Shipping Address: siddharth majumdar
HOUSE NO:160,WARD NO.11,NAJRUL ISLAM SARANI,WEST MASHINDA.BURIRBARI.NEWBARACKPUR.
POST OFFICE:NEWBARACKPUR.
NEAR JAGARANI CLUB
NEWBARACKPUR - 700131 (WEST BENGAL)
Mob :[protected] Ph :
Product Information:
Product Name: LG Fathom VS750 Mobile With 3G

Quantity: 1
Shippied on: -
Courier Name: First FlightCourier -
Payment Information:
Payment Mode: Cash on Delivery (COD)
Total Product Price: Rs.5999.00
Gift Voucher Redemption: -
Shipping Charges: Rs.299.00
COD Charges: -
Total Payble Amount: Rs.6298.00



THANKING YOU,
SIDDHARTH MAJUMDAR
[protected]

sir,
my order no. 3778870. i hope for returning my money but its more than 35days and i don't get my money.
u send me cheque at 2 may but it return from bluedart to you 10 may to ramesh ..i call many time to coustmer care and give them
my account no. to directly transfer my money into my account. they inform me that within
48hours i get a call about my refunding money..but i got no call or email between these days..
i m sending some attachment to you so that u can understand my problem..

my mobile no. [protected]. for further conversation.

regards
ajay kumar

I had placed an order for Blackberry Storm Mobile through Naaptol (Details in below trail mail) and after receiving the order i found is not operational post which i immediately informed the customer service team on which they asked me to resend the Mobile to their warehouse. I received the phone on 4th May and i couriered it back on 5th may via Blue Dart due to wrong location mentioned by Customer Service Executive the courier went from JS communication to new location at Dahisar and shear waste of 10 days and it was received by the new ware house on 15th May and have received confirmation for the same.

Post which i have called on 20th May and 28th may subsequently for which i have received confirmation that i will received refund before 8th June 2012 but now as per my latest call with Saurav Mandal form Customer Service team it was told that i will not get a refund but a replacement which is completely bizarre from the commitment given earlier by Naaptol team and which is not accepted.

Their TAT for refund is 21days max and as i have couriered it on 5th may it comes to 26th May which is already passed and not acceptable.

Please help in refunding the money back.

With deep regret on interacting with Naaptol,
Amol Jaywant
[protected]

Dear management i had ordered a android mini net-book at the name of Rekha Vijay mobile number is [protected] it only worked perfectly only 1 week and then it not even opened and then they give me some processes to do and it also doesn't work and now they are asking me to sent the item back without any gurantee that they will give me back now what can i do

I have purchased a Mobile Handset (sony w 910i) from M/S Napptol in the month of March 2012, but after started using that handset we came to know that the handset is not a good one as there were so many defaults in that handset, like it was not reading the memory card, every time it was getting swithed off automatically, wehen we complain about it on 29th of March to the naaptol executive we were told that it will be changed all we need to courier it to the address which they send me on my mail few days after,(all the conversation made by me dated 29th March 2012 is tapped in my handset) I have couriered it to the address told by them and till today we have not receieved any output from Naaptol, however we have given them lot of mails and reminders about the same but they do not bother to solve the issus.
Because of naaptol i was not able to use my number [protected] for almost 3 month and i felt mental harrasment also, i feeling that i have been cheated by naaptol.

I had ordered a VOX Mini Refrigerator from NAAPTOL. order no 401 9563. The product was delivered and when i started to use it, even after 12 hrs it is not cooling.When i complained and asked for money back, they said they will give me a call within 48 working hours. Even after 5 days i havent received any call, and when i keep calling them they say they tried to call me but i didnt pickup the phone, so they want 4 more days to call me.

Naaptol is cheating people by using the word mini "refrigerator" on their website. On the packing it says "cooler" and in the manual it says "cooler" no where on the product literature, the word refrigerator is used.

Naaptol claims that if the customer is not satisfied, they will give money back, but they are not doing that.

I have made atleast 8 calls to the customer care, and spoke to Ravi, Suresh Kumar, Ashwini, Danish, Jyothi, Saurabh and they tell me every time i call that i will get a revert call after 48 hrs.and they put me on hold for 15-20 minutes which is billed at STD for me.

Naaptol is cheating people. Please do something about it.

I bought a 102 pcs multipurpose tool kit from Naaptol.com, in May. When the product arrived, it had only 52 pcs instead of the 102 mentioned in the newspaper advert, also I did not receive the free 32 pieces screwdriver set. When I contacted the company about the same. I was asked to send the product back via a courier service and they would refund me the money, only after 21 days. I complained to them that it was unfair to expect the payment at the point os sale , but would process the delivery only after 21 days. Please help me take this further.

Hi,

We had purchased a Blackberry phone for R. 10,000 from Naaptol.com.

The piece was faulty so the Customer Care asked us to return it. They specifically asked us to send it via BlueDart as they were their official courier providers.

We sent this piece via BlueDart. When contacted Naaptol after 4 weeks they said that the box was received empty and they will not provide a refund. When checked with Blue Dart they have undertaken an investigation and reverted that the piece was delivered to them and they have signed it.

Now Naaptol is not ready to give a refund its been 8 months I have been trying this. Have made so many phone calls all with waste of time money and energy.

I need to get the refund from then. Please help.

Regards
Lata Talwar [protected]

naaptol is a big scam company, they have worst-est service level, and on top of that they sent me damage and recycled products. i bought 2 HTC G1 worth more then Rs14000, and received both of badly damage phones n both bt-headsets ware missing....!! in one word i received incomplete order. there customer service only receives call to make miss commitments. its been more then one and a half month i am suffering from this scam company. they not even sent me any invoice of my purchase and when i asks for it by calling there chargeable customer care no they are there are making all miss commitments. i have many call records of there commitments which never been full filled yet. there are thousands of people suffring by this scam company. Please do something against this company.
i am pitting some face book community URLs through which you got to know how they are cheating people, and and almost stilling our hard earned money.

http://www.facebook.com/pages/Naaptol/[protected]?ref=ts
http://www.facebook.com/pages/Naaptol-Hot-Deals/[protected]?ref=ts

thank you
Ripom Das

Dear Sir/Madam, Immediate attention required

It is very disappointing to me after purchasing your Mobile handset from Naaptol, all details mentioned and attached photo copy of thee same letters

Everyday, i am reading Kannada news Paper " Vijayavani" and i have been seeing one big advertisement of Naaptol name Mobile handset VOX. The advertisement itself surprising theat Original Value of Mobile is 11,499, but offer price is only 2999(deal code 1490) +Courier charges Rs..299. I have seen thee same advertisement on 22.5.12 on same paper and immediately i called no.[protected]. They have explained all by phone & theey told theat it is limited & very good offer. So based on theeir pressure & theeir assurance i booked for touch screen VOX Mobile V810, order no. 4033635/dated: 22.5.12. I have given my Official address as Mr.Umashankar.L, M/s Weir Minerals India Pvt Ltd, # 471/D-1; 3rd Main, 4the Phase, Peenya Industrial Area, Bangalore-560058. They have told by phone theat parcel will come by post withe in 10 days of booking to theis address. I have got SMS also for thee same.

But withein 2 days material has reached to me by Blue Dot Courier and i have collected on 25.5.12 by paying totally Rs.3298 and collected handset. But , i have identified fault in theat back cover was loosening & not fitting to handset. & immediately contacted theeir Customer care no.[protected] around 5.30 PM & registered complaint, at theat time theey have committed to attend withe in 48 hours. But theey have not called & not attended even after 72 hours also. But subsequently, i have faced otheer big problem theat touch screen is not working. So today(28.5.12) @ 5.15, i have called once again to same Customer care no. But thee answers given by theem are very entirely different whatever theey assured initially while booking Order & opposed to accept theese faults. I am simply calling & wasting my STD calls, but no feedback & no body is attending to resolve thee problem. More over, it is affecting to my official work, i.e, Mobile is not working, i unable to receive calls, due to theis my superiors are very up set about me & it is affecting to our Company business. It is really is cheating cheating business by theis Company, now i have collected information theat it has been cheating to so many people like theis & making money. Even Courier people telling complaints about theis company. This is my sincere request theat i want my money back. Please resolve theis issue. I have all details each & submitting thee same. Now theis Mobile handset is no use for me as it is not at all working.

Withe theanks & Regards

Umashankar.L

Mb.[protected]/[protected]

Dear Sir/Madam,
My name is Ashish sharma ,Mobile no.[protected].
Vide order no. 3424991 , I purchased a mobile handset for Rs.2999 with money back guarantee as per
Company advertisement on tv.the hanset was defected so i returned the handset.
They send me back again the same hanset in which bluetooth was missing.i again sent it back and requested
For refund .they committed that within 21 days refund would be done .now two months have
Gone and my money is lying with them.i have spent so much money to call them.
In addition i have paid 800 rupees to courier charges and have faced lot of harrassment
.kindly take some action and do needfull to provide resolution .

bought vox electric spray and paint machine price 2798/-(2499/- for the product +299 shipping charges) from www.naaptol.com The M.R.P printed on
product box was rs. 915/- as against invoice price which was 2798/-(2499/- for the product +299 shipping charges) which is highly unethical and
against law.(copy of invoice and M.R.P attached with complaint). order no was 3793352. The product too was defective and due to its malfunction my left eye injured badly and I am still operating it. This company is fraud and shop at your own risk. buyers can personally email me for the video evidence ( cctv footage of how the product malfunctioned and ruined my eyes) and MRP on box and price on invoice at [protected]@gmail.com. alternatively you can see it and other thousands of negative reviews on youtube. and surely i will post daily one negative post till the company personally collects and refunds the product and feel sorry for my injured eye

we saw the add in the paper DECCAN CHRONICAL on 24/4/12,of "NAAPTOL" ADD WAS OF CELLPHONE BLACK BERRY STROM 9350 order no 386607 we place the order one pice . we recived the parcle on 25/4/12 we paid 9128/- when we open the parcle the phone was not in working cond.. i call to costmer care i find pic diffect .they told me to send back pic to there office. J.S assoicaties.on 5/5/12 in bluedart express today 21/5/12 we called to costumer care we are getting reply we didnt recived the parcle , we conferm with blue dart it is deliverd.
this add was in deccan chronicel we trust our daily news paper . pl we request to do the need ful.
name Amith kumar ph [protected] email [protected]@rediffmail.com

Dear Management,

My Order NO. is 3971436
Product is; Blackberry Storm 9530 with 3G + 2 GB SD Card
Product Received On; 17th May 2012

I have purchase from Naaptol.com, an online retailer in India.

The problem is that touch pad of mobile phone i have purchased is not working from very next day of purchase. and then i have put a complaint on 19th May 2012. At the time of purchase, they have said that warranty period is of 6 month, but now they are saying that warranty period for touch pad is only of 24 hours after order received. also they haven't provided proper document with order that shows any warranty period. They are instead of providing me solution, asking to give mobile to some local vendor for repairing.

Kindly guide me on this matter. what can i do in this matter?

Thanks & Best Regards
Meraman Odedra
[protected]; [protected]

i had ordered a big home mini silai machine from naaptol in april . my order no was 3788134 . the product that i recieved was defective and even after frequent complaints no action was taken. now they are asking me to send the machine back but they arent giving any guarantee of refund or replacement or repair. what should be my next course of action? i want to file a proper complaint and misleading advertisement against them.

Naaptol is nothing but a bunch of cheaters. They have trained professional to lie on your face, not just one but every employee I spoke to. I ordered a blackberry mobile from Naaptol.com. The product packaging was in such a horrible state. The phone was initially locked, reason being security, is what I heard from their employees. After making so many complaints and calls and writing emails, after a month of struggling with them I got a call and Ms. Divya Susai, supposedly the manager, asked me to return the product as soon as possible, else they wont refund the purchase. I sent it the very next day and was surprised when i received an instant reply when I inquired about the product receipt. By then they did receive the product. But after that till date no one has replied or responded to my mails or calls. I even wrote to their ceo mail id mentioned in their site. I wrote to their ceo directly. Called their customer care.Nothing helped. Oh and by the way, their customer care is another horrible service. I have spent a few hundred bucks waiting for someone to serve my call. The customer call rep, Mr. Dinesh said someone will call me in two days. It is been four months since i ordered.

I need to file an official complaint on every one who promised me and the company and would be grateful if someone could advice me on the same.

Thanks

not getting refund from co. below is the mail correspondance:
Dear Sir/Madam,

I am very sorry to say that there is no feedback from your side regarding refund. It was promised in the first week of May but till date nothing is informed to me. I called the customer care no. of 10/5 and it was told that the same day, I will get the status from the concerned deptt. but nobody called. Again, today I contacted the cc ( service request 2744502 attended by sonia) , same answer was given that the concerned deptt. will call and inform status of refund, but nobody called.

What should I do????????

Pl be responsible and do the needful. You are damaging your GOODWILL only.

Thanks & regards
Rajeev
[protected]/[protected]/[protected]


From: RAJEEV SAGAR
Sent: Thursday, May 10, 2012 3:18 PM
To: Reply
Cc: divya.[protected]@naaptol.com ; Jignesh.[protected]@naaptol.com
Subject: Re: Order no.3630713


Dear Sir/ Madam,

With reference to the below, pl inform status of refund as it is more than 3 weeks old.

Thanks & regards
Rajeev


From: Reply
Sent: Saturday, April 28, 2012 12:52 PM
To: RAJEEV SAGAR
Cc: divya.[protected]@naaptol.com ; Jignesh.[protected]@naaptol.com
Subject: Order no.3630713


Dear Mr.SAGAR,

We acknowledge the receipt of your order.

Would like to inform, we have initiated a complete refund for the said order.

Please be informed it takes 3 working days for us to prepare the refund cheque of Rs.2498.0/-and the same will be couriered to you at your mailing address, we expect you to receive the cheque within 7-10 working days.

If the cheque is not received within the stipulated period,kindly write back to us to action further.

Assuring you of our best services in future.

Thanks and Regards,

Deepika S.
CRM.
----- Original Message -----
From: RAJEEV SAGAR
To: Reply
Cc: divya.[protected]@naaptol.com ; Jignesh.[protected]@naaptol.com
Sent: Saturday, April 28, 2012 12:39 AM
Subject: Re: Order no.3630713





From: RAJEEV SAGAR
Sent: Tuesday, April 24, 2012 1:36 PM
To: Reply
Cc: divya.[protected]@naaptol.com ; Jignesh.[protected]@naaptol.com
Subject: Re: Order no.3630713


Dear Sir/ Madam,

With reference to the below, pl inform status of refund.

Thanks & regards
Rajeev



From: Reply
Sent: Saturday, April 14, 2012 5:48 PM
To: RAJEEV SAGAR
Cc: divya.[protected]@naaptol.com ; Jignesh.[protected]@naaptol.com
Subject: Order no.3630713


Dear Mr.Sagar,

Thank you for writing us back with the courier details.

Your product will be delivered to our ware house in 4 to 5 days.

As soon as we receive the product at our warehouse, our ware team would check the entire product & update us with the details on the receipt of your product.

We would initiate complete refund against your order number , cheque favoring _ RAJEEV SAGAR. _Amount: Rs. 2498.00/- the cheque would be delivered at your billing address in 10 to 12 working days.

We would intimate you as soon as the cheque is dispatched from our end.

We request your patience in the interim.

Thanks and Regards,

Deepika S.
CRM.
----- Original Message -----
From: RAJEEV SAGAR
To: Reply
Cc: divya.[protected]@naaptol.com ; Jignesh.[protected]@naaptol.com
Sent: Saturday, April 14, 2012 7:04 AM
Subject: Re: Order no.3630713- material sent back


Dear Madam,

With reference to the below, we have sent back the defective material vide AWB No. [protected] of Blue Dart Courier dt. 14/4/2012.
You are kindly requested to process the refund and send cheque/dd of Rs. 2498/ favouring RAJEEV SAGAR.

Thanks & regards
Rajeev


From: Reply
Sent: Tuesday, April 10, 2012 4:05 PM
To: [protected]@hotmail.com
Cc: divya.[protected]@naaptol.com ; Jignesh.[protected]@naaptol.com
Subject: Order no.3630713


Dear Mr.Sagar,

Thank you for writing to Naaptol.

We are sorry to note that the item that you have purchased through the order no - 3630713 is found defective and damage condition. This is a very rare and unfortunate case and we apologize for the same.

We request you to kindly send the item back to our warehouse within 7 working days mentioning the order number on the packet.

* Items are to be returned with all accessories and original packaging.
* Careful attention is to be given with the packing of the product to avoid damage during transit.

Kindly do note- the above two points are to be strictly adhered to so that we may process with a refund.

We would request you visit your nearest Blue Dart office and send the whole product to the below mentioned address:

JS associates.2,
Mangesh Industrial estate ,
Subhash NagarMulund Link Road.
Nahur West - 400 078. Mumbai.
Land mark Behind Designo Furniture Showroom.

Also, provide the centralized A/c # 113260. Mode: DP to the logistics. You will not have to pay any courier charges for the same and if asked for the value of the order at the counter, kindly mention a value below Rs 1000 (as the order is defective does not hold any commercial value)

On the back cover of packing request you to add your name and complete address, along with Naaptol order no [3630713] and your mobile/ landline no for easy identification and further processing.

Please put the copy of print label/ invoice/delivery challan received by you (copy) inside the box along with a note stating the details of defect.

Kindly write us back with the AWB # & cheque favoring name.

It would take 4 to 5 days for the product to reach us, & post that we would send you the refund cheque in 21 working days.

Request your patience in the interim.

Thanks and Regards,

Deepika S.
CRM.


Sent: 06/04/2012 01:11 PM
Subject: Re: ORDER SHIPMENT MAIL


I ordered for a combo of air compressure+car vaccum cleaner+scratch remover+dent remover+puncture repair kit. After opeming the parcel, i found that the compressre is broken, vaccum is broken, scratch rmover tubes are open. It seems that the used/damaged products have been sent to me. Quality of the product is also very poor. I recommend not to buy the product from this seller.


From: [protected]@naaptol.com
Sent: Thursday, March 29, 2012 6:52 PM
To: [protected]@hotmail.com
Subject: ORDER SHIPMENT MAIL


ORDER SHIPMENT MAIL
Dear RAJEEV SAGAR,
This is to inform you that we have shipped the following order numbers:
Order Details
Order Number Products Amount
3630713 Air Compressor + Car Dent Remover + Car Scratch Remover + Car Vacuum Cleaner + Car Tyre Repair Kit 2498.00


Billing Address DOOR NO.: 11, 1ST MAIN ROAD, MUNI HANUMAIAH LAYOUT, LOTTEGOLLEHALLI, RMV EXTN-2ND STAGE,
POST OFFICE:R.M.V. EXTENSION II STAGE
BANGALORE KARNATAKA 560094



Please quote the order number in all your correspondence.
Thanking you for shopping at Naaptol.com

If you have any ideas, suggestions or any grievances, feel free to send your feedback at (email id of customer care to be given).
Your feedback will help us to serve you more effectively.

You can also dial our Customer Care Number, [protected] for any customer support issues between 9:00 AM to 6:00 PM PM

* Standard Local Charges Apply.
This is a system generated mail. Please do not reply to this message. Any replies to this message will not receive any response.