Naaptol Online Shopping Complaints & Reviews

Dear Management,

My Order NO. is 3971436
Product is; Blackberry Storm 9530 with 3G + 2 GB SD Card
Product Received On; 17th May 2012

I have purchase from Naaptol.com, an online retailer in India.

The problem is that touch pad of mobile phone i have purchased is not working from very next day of purchase. and then i have put a complaint on 19th May 2012. At the time of purchase, they have said that warranty period is of 6 month, but now they are saying that warranty period for touch pad is only of 24 hours after order received. also they haven't provided proper document with order that shows any warranty period. They are instead of providing me solution, asking to give mobile to some local vendor for repairing.

Kindly guide me on this matter. what can i do in this matter?

Thanks & Best Regards
Meraman Odedra
[protected]; [protected]

i had ordered a big home mini silai machine from naaptol in april . my order no was 3788134 . the product that i recieved was defective and even after frequent complaints no action was taken. now they are asking me to send the machine back but they arent giving any guarantee of refund or replacement or repair. what should be my next course of action? i want to file a proper complaint and misleading advertisement against them.

Naaptol is nothing but a bunch of cheaters. They have trained professional to lie on your face, not just one but every employee I spoke to. I ordered a blackberry mobile from Naaptol.com. The product packaging was in such a horrible state. The phone was initially locked, reason being security, is what I heard from their employees. After making so many complaints and calls and writing emails, after a month of struggling with them I got a call and Ms. Divya Susai, supposedly the manager, asked me to return the product as soon as possible, else they wont refund the purchase. I sent it the very next day and was surprised when i received an instant reply when I inquired about the product receipt. By then they did receive the product. But after that till date no one has replied or responded to my mails or calls. I even wrote to their ceo mail id mentioned in their site. I wrote to their ceo directly. Called their customer care.Nothing helped. Oh and by the way, their customer care is another horrible service. I have spent a few hundred bucks waiting for someone to serve my call. The customer call rep, Mr. Dinesh said someone will call me in two days. It is been four months since i ordered.

I need to file an official complaint on every one who promised me and the company and would be grateful if someone could advice me on the same.

Thanks

not getting refund from co. below is the mail correspondance:
Dear Sir/Madam,

I am very sorry to say that there is no feedback from your side regarding refund. It was promised in the first week of May but till date nothing is informed to me. I called the customer care no. of 10/5 and it was told that the same day, I will get the status from the concerned deptt. but nobody called. Again, today I contacted the cc ( service request 2744502 attended by sonia) , same answer was given that the concerned deptt. will call and inform status of refund, but nobody called.

What should I do????????

Pl be responsible and do the needful. You are damaging your GOODWILL only.

Thanks & regards
Rajeev
[protected]/[protected]/[protected]


From: RAJEEV SAGAR
Sent: Thursday, May 10, 2012 3:18 PM
To: Reply
Cc: divya.[protected]@naaptol.com ; Jignesh.[protected]@naaptol.com
Subject: Re: Order no.3630713


Dear Sir/ Madam,

With reference to the below, pl inform status of refund as it is more than 3 weeks old.

Thanks & regards
Rajeev


From: Reply
Sent: Saturday, April 28, 2012 12:52 PM
To: RAJEEV SAGAR
Cc: divya.[protected]@naaptol.com ; Jignesh.[protected]@naaptol.com
Subject: Order no.3630713


Dear Mr.SAGAR,

We acknowledge the receipt of your order.

Would like to inform, we have initiated a complete refund for the said order.

Please be informed it takes 3 working days for us to prepare the refund cheque of Rs.2498.0/-and the same will be couriered to you at your mailing address, we expect you to receive the cheque within 7-10 working days.

If the cheque is not received within the stipulated period,kindly write back to us to action further.

Assuring you of our best services in future.

Thanks and Regards,

Deepika S.
CRM.
----- Original Message -----
From: RAJEEV SAGAR
To: Reply
Cc: divya.[protected]@naaptol.com ; Jignesh.[protected]@naaptol.com
Sent: Saturday, April 28, 2012 12:39 AM
Subject: Re: Order no.3630713





From: RAJEEV SAGAR
Sent: Tuesday, April 24, 2012 1:36 PM
To: Reply
Cc: divya.[protected]@naaptol.com ; Jignesh.[protected]@naaptol.com
Subject: Re: Order no.3630713


Dear Sir/ Madam,

With reference to the below, pl inform status of refund.

Thanks & regards
Rajeev



From: Reply
Sent: Saturday, April 14, 2012 5:48 PM
To: RAJEEV SAGAR
Cc: divya.[protected]@naaptol.com ; Jignesh.[protected]@naaptol.com
Subject: Order no.3630713


Dear Mr.Sagar,

Thank you for writing us back with the courier details.

Your product will be delivered to our ware house in 4 to 5 days.

As soon as we receive the product at our warehouse, our ware team would check the entire product & update us with the details on the receipt of your product.

We would initiate complete refund against your order number , cheque favoring _ RAJEEV SAGAR. _Amount: Rs. 2498.00/- the cheque would be delivered at your billing address in 10 to 12 working days.

We would intimate you as soon as the cheque is dispatched from our end.

We request your patience in the interim.

Thanks and Regards,

Deepika S.
CRM.
----- Original Message -----
From: RAJEEV SAGAR
To: Reply
Cc: divya.[protected]@naaptol.com ; Jignesh.[protected]@naaptol.com
Sent: Saturday, April 14, 2012 7:04 AM
Subject: Re: Order no.3630713- material sent back


Dear Madam,

With reference to the below, we have sent back the defective material vide AWB No. [protected] of Blue Dart Courier dt. 14/4/2012.
You are kindly requested to process the refund and send cheque/dd of Rs. 2498/ favouring RAJEEV SAGAR.

Thanks & regards
Rajeev


From: Reply
Sent: Tuesday, April 10, 2012 4:05 PM
To: [protected]@hotmail.com
Cc: divya.[protected]@naaptol.com ; Jignesh.[protected]@naaptol.com
Subject: Order no.3630713


Dear Mr.Sagar,

Thank you for writing to Naaptol.

We are sorry to note that the item that you have purchased through the order no - 3630713 is found defective and damage condition. This is a very rare and unfortunate case and we apologize for the same.

We request you to kindly send the item back to our warehouse within 7 working days mentioning the order number on the packet.

* Items are to be returned with all accessories and original packaging.
* Careful attention is to be given with the packing of the product to avoid damage during transit.

Kindly do note- the above two points are to be strictly adhered to so that we may process with a refund.

We would request you visit your nearest Blue Dart office and send the whole product to the below mentioned address:

JS associates.2,
Mangesh Industrial estate ,
Subhash NagarMulund Link Road.
Nahur West - 400 078. Mumbai.
Land mark Behind Designo Furniture Showroom.

Also, provide the centralized A/c # 113260. Mode: DP to the logistics. You will not have to pay any courier charges for the same and if asked for the value of the order at the counter, kindly mention a value below Rs 1000 (as the order is defective does not hold any commercial value)

On the back cover of packing request you to add your name and complete address, along with Naaptol order no [3630713] and your mobile/ landline no for easy identification and further processing.

Please put the copy of print label/ invoice/delivery challan received by you (copy) inside the box along with a note stating the details of defect.

Kindly write us back with the AWB # & cheque favoring name.

It would take 4 to 5 days for the product to reach us, & post that we would send you the refund cheque in 21 working days.

Request your patience in the interim.

Thanks and Regards,

Deepika S.
CRM.


Sent: 06/04/2012 01:11 PM
Subject: Re: ORDER SHIPMENT MAIL


I ordered for a combo of air compressure+car vaccum cleaner+scratch remover+dent remover+puncture repair kit. After opeming the parcel, i found that the compressre is broken, vaccum is broken, scratch rmover tubes are open. It seems that the used/damaged products have been sent to me. Quality of the product is also very poor. I recommend not to buy the product from this seller.


From: [protected]@naaptol.com
Sent: Thursday, March 29, 2012 6:52 PM
To: [protected]@hotmail.com
Subject: ORDER SHIPMENT MAIL


ORDER SHIPMENT MAIL
Dear RAJEEV SAGAR,
This is to inform you that we have shipped the following order numbers:
Order Details
Order Number Products Amount
3630713 Air Compressor + Car Dent Remover + Car Scratch Remover + Car Vacuum Cleaner + Car Tyre Repair Kit 2498.00


Billing Address DOOR NO.: 11, 1ST MAIN ROAD, MUNI HANUMAIAH LAYOUT, LOTTEGOLLEHALLI, RMV EXTN-2ND STAGE,
POST OFFICE:R.M.V. EXTENSION II STAGE
BANGALORE KARNATAKA 560094



Please quote the order number in all your correspondence.
Thanking you for shopping at Naaptol.com

If you have any ideas, suggestions or any grievances, feel free to send your feedback at (email id of customer care to be given).
Your feedback will help us to serve you more effectively.

You can also dial our Customer Care Number, [protected] for any customer support issues between 9:00 AM to 6:00 PM PM

* Standard Local Charges Apply.
This is a system generated mail. Please do not reply to this message. Any replies to this message will not receive any response.

Dear Sir,

My father purchased One mini laptop type uniserfer (Order No-3545981,deleviry date[protected] for using internet to gift me.Now after reciving the Uniserfer we tried to connect to internet using Dongal of Realince/Tata indicom,but could not connected,than we called to Naaptol Customer care,they said that only Dongal model E 180 will be used to connect the internet,after this i have checked in market about the Dondel E 180,i was told that is Model is obsalute 1.5 years back & new models came in market,than i agained call to Naaptol Customer care & informed this & they said they can not anythigh reguarding this,i said them to provide the details from where i can get the Dongel compitable to the uniserfer or provide my Dngal & i will pay extra money.
Now they are saying try Dongal E220.

The problem is now they never informed us about this & sold the product & now not helping us to get it corrected .

Sir What to do now ? Please help us as the product we have purchased of Rs.6000 is of no use for use now without the internet connection using Dongal.

Waiting for your reply,
Many Thanks & Regards,
Rahul Chawda
S/O Mr. Jayanti Lal Chawda
Contact no.-[protected]

Dear Friends,
Naaptol is a fraud company .
They Don't Deliver there Product at all.
They take money from client online and provide them fake Consignment number which dosent Exist at all.
They have fake policies of refund and I had Bitter Expireance with company.I request not to buy any product from naaptol.
Please Share this information as possible as.Apply to all consumer forums.


Call me [protected]

I bought HTC 3G phone from naaptol, Phone has got so many defects. When i reported, they asked me to return the phone to Alpha Radios. They confirmed that they will replace with in 7 days. But neither i got phone back nor there is proper response from them. Phone order number is 3616573.
Please do not buy a product from http://www.naaptol.com/. Poor quality and people will be cheated.

Naaptol is testing my patience. I returned the product but came back twice.

firstly, they told me to send the defective mobile to the given address. After sending it, it came back saying that the authorized person has refused to accept the courier.

Last night, I talked to one of their customer service representatives and he told me that the product is already delivered. But today I came to know that the product has got returned back again.

Today they gave me some different address for the defective product to be sent again.

This is really time consuming and no guarantee that it would be returned on time.

Kindly take serious action and refund my money as soon as possible.

This thing can happen to other people also.


Gaurav
[protected]

Dear Sir / Madam, I have given order to Naaptol for blackberry phone with Order no. 2886333. The instrument was defected one & return the same. I have requested for refund & they sent me refund cheque with spelling mastake. Same thing I informed to customer care & as they guided me I have sent back the cheque & also they asked for bank statement scan copy for Jan month. I have sent to “backoffice.[protected]@gmail.com mail Id. After few days they acknowledge the receipt of cheque as well as bank statement but they are not making my payment. I have been struggling to get my money back from Naaptol. I have made phone calls to Naaptol customer care more than 35 times every time they are making false promise. Kindly take up the matter for the needful,

I got blackberry 9530 with 3G. But it was used mobile.
I have sent the product back through blue dart. But still did not get any reply from Naaptol guys.

My order no. is: 3919821

Account number through which courier was sent is: 113260

Regards,
Gaurav
[protected]

Dear Sir,
I would like to Complain against Naaptol.com as on 20 April i have ordered a Sennheiser CX 215 Blue Street Line hands free,which according to them on 5 of May became out of stock and so my order has been declined... the status of my order on their site has been updated as request for refund,whereas i haven't requested for refund i wanted my ordered product... never the less everything being computerised still neither i have received my refund nor reply to any of my put up query till date .

Kindly Help me
Order No.3846775

i have ordered a morfi richerd hand blender HBSD SS on date 30 APR ,2012. and paid rs 3192/- from net banking.
and the order is conformed on net day 1 MAY,2012. But still today on day 09 May,2012 no consignment no is given to me and there is no
update of delivery status on there site .i have called a number of times to the customer call center but they r not giving me fruitful information about delivery.
please do need full.
and for other users please don't us this site.

dear sir,

my order no is 3738908.i got some problem in my product so i dispatched that product to js associates and it was recieved by mr mohan on 30th april and still i m not getting any reply from your side .i want you to replace or refund the amount..
plz help me out.


thanking you
nishant taluka
tel;[protected]

I am Satgurdass working as manager marketing & Operation, in Laxmi vignesh corporate service limited and also International medalist in shooting. Sir I had ordered HTC Touch pro Phone from Naaptol.Com .My order No is 3671541 dt 22 Mar 2012 and I had received phone on 24 on Cash on Delivery by Aramex Domestic . I paid total amount of 7298.00 including courier charge.
Sir when I had open the parcel phone was not in working condition. Phone is not working in any Indian network. Also key pad was not working.
On 26 of Mar I called costumer care Naaptol. Com and lodge the complaint they ask me to wait 48 hours. After 48 hours I called again C Care Naaptol.com. They told me executive will call you from Alpha Radio But no one calls in 48 hours again I called costumer care again they said wait another 48 hours but no respond comes from Alpha Radio.
Finally I wrote to CEO Naaptol. Com on 31 March and told what was happened and asked him to refund my money back. I received reply that Alpha radio will call you in 48 Hours but no call has come from Alpha Radio Delhi but one mail I had received that we try to contact. You are unable to reach pl contact Alpha Radio on [protected] to 107. I contact them and told the problem and i ask my refund back but they told this is not possible. They ask me to send back that phone to Alpha Radio Delhi. I had sent back that phone on 04 Apr 2012 by Aramex Domestic Consult No [protected] and also I had conformed they had received on 06 Apr 2012. After a week I called to them and ask the status. They told me today they are going to dispatch and with in 07 working days you will get you phone. On 19 of Apr 2012 again I tried in between then also they told today they will dispatch. I called Alpha Radio again and again but there is no positive response from there end
Finally on 27 Apr 2012 again i wrote Email to CEO Naaptol.com regarding the issue and ask him to send my product or pl refund my money back. They replied very same and standard reply. We will dispatch product to customer. Till today I have not received my product or no my money.
It is requested that please help me for refunding my money from Naaptol.com and hard action to taken against Naaptol.Com & Alpha Radio sub contractor of Naaptool.com.
I had suffered a lot from 27 of March 2011. More than 100 times I called them. They have 20 Phone No’s but nobody picking the phone. After picking I have tell full story to them every time. This is one kind of mantle touchier after paying money you are inviting troubles to yourself.
Strict action should be taken against Naaptol and Alpha radio.
regards
satguru

I have purchased car scratch pen with vacuum cleaner and car dent remover kit.
But few items where missing on car dent remover. please help
(Bridge) in dent king.

order :1338308
Complaint num : 489988

5 month ago i will order drill machine & set
i received product to naaptol company but product quality is not so good and drill machine is not working

i am complent this product but no reply

Dear sir,

ref order no - 3687827
I send back my htc evo 4g with all the original packing by trackon courier awn :[protected] dated : 11/4/2012
there is no refund or nothing positive reply since then.
I write 3-4 time to naaptol and alpha radio but no reply from them. I also tried to contact customer care no of alpha radio but it not working or nobody is picking up phone.

I even wrote to naaptol ceo mr hari trivedi regarding this but still not getting any positive reply from them.
I think naaptol is big scam and fraud site including his ceo don't care his customer.
Please tell me about my refund process.
Anybody want to buy anything from naaptol please contact me before wasting your money.

Regards,

jayesh bhalodia
+91 [protected]

MY ORDER NO IS 3870091. I BROUGHT THE PRODUCT BY OPTING CASH ON DELIVERY. IF THE PRODUCT FOUND DEFECTIVE NAAPTOL SHOULD TAKE IT BACK AND REFUND THE AMOUNT, WHEN I ASK CUSTOMER CARE THE ARE NOT REPLYING CORRECTLY .

MORE OVER NAAPTOL IS PROVIDING GUARANTEE FOR THE PRODUCT TO BE NEW. THEY SHOULD PROVIDE NEW PRODUCT.


RAJANIKANT BARIK
[protected]

I buy HTC EVO 4G from naaptol. my order no is Order # 3687827 date 30/30/2012
After getting it I found that it is not working with reliance CDMA in India. I contacted naaptol customer care and as per his instruction
I send back my htc evo 4g with all the original packing by trackon courier awn :[protected] dated : 11/4/2012
there is no refund or nothing positive reply since then.
I write 3-4 time to naaptol and alpha radio but no reply from them. I also tried to contact customer care no of alpha radio but it not working or nobody is picking up phone.
I personally suggest do not buy anything from naaptol very bad service.

I had ordered for Sewing machine with one gram jewelery set which they had advertised on Times of India news paper costing Rs. 1999/- COD charges extra . But for our shock we received a rusted sewing machine and worn out jewelery set. Upon complaint on their customer care number [protected], nobody seems to be bothered about it. After calling many times finally they gave me a complaint number saying that the concerned department would call me back within 48hours. now its more than 7 days and no call. The add still comes in paper..No doubt i am cheated but where is the consumer department, what it is doing??? read similar complaints about it but they are still on buissness. what about the deals they publish in india's famous news paper TIMES OF INDIA (TOI)....JUST TO CHEAT READERS??????