Naaptol Online Shopping Complaints & Reviews

dese naaptol r ol bloody frauds... 2 months back i boght one boss33 sleek mobile nd i got free accessories vid it like charger, usb cord, card reader, car charger etc. bt nun of dem r working . I called in naaptol bt dey r nor responding 2 any of my complaints.. now i m fed up of dis naaptol nd now m gonna send d court notice 2 dem nd they r going 2 suffer for this.. dey dont even know how 2 tok 2 d customers..now my mobile iz of no use.
"BLOODY RASCALS"

fraud naaptoll
hi my self natraj pillay i have purchased one car audio usb player for 2000/- free gift with that (2 nos of speakers 50 watts front doors,1 reebook watch,sandisk pendrive,2 no of twitter very small and cheap)
both the speakers r not working,tape cannot fit in indica u have to cut the fibre to fix it still tape not tested,reebook watch belt was torn and not working,
i have called many time to their service centre but no reply,they never replace or refund.this company should be punished by law.
please my brothers and sister dont buy any of the product from this site.u will be in loss. all the product look like china iteam.be careful.

my order no-2921290.

Dear Mr.Pillay,

Please accept our sincere apologies for the inconvenience caused to you. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.

You complaint Id 2091964 & we have escalated this case to concerned vendor they will get back to you within 48 to 72 working hours. We request your patience in the interim.

Please be assured of complete & satisfactory resolution.


Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.

Dear Mr.Pillay,

Please accept our sincere apologies for the inconvenience caused to you. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.

You complaint Id 2091964 & we have escalated this case to concerned vendor they will get back to you within 48 to 72 working hours. We request your patience in the interim.

Please be assured of complete & satisfactory resolution.


Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.

I had ordered naaptol .com for blackberry storme as per their advertisement in face book,but when i received mobile,i was surprised to see that the mobile sent by them was not in working and used one,this company is involved in selling o[censored]sed and smuggled mobiles.the invoice sent by them did not contained any IEMI no and box of mobile was of any other model,i made complaints but there is no reply from them,

Dear Mr.Gupta,

We regret for the inconvenience caused to you.

We would surely help you, kindly help us with your order id so that we can assist you further.

Please be assured of complete resolution.



Thanks & Regards,

Customer Service.
Naaptol Online Shopping Pvt.Ltd.

Dear Customer,

We are sorry to note that the item that you have purchased through the order no-____________.

As per our telephonic conversation you said that you have received damage/defective product.This is a very rare and unfortunate case and we apologize for the same.

We request you to kindly send the item back to our warehouse within 7 working days mentioning the order number on the packet.
* Items are to be returned with all accessories and original packaging.
* Careful attention is to be given with the packing of the product to avoid damage during transit.

Kindly do note- the above two points are to be strictly adhered to so that we may process with a refund.
We would request you visit your nearest Blue Dart office and send the whole product to the below mentioned address:

JS associates.
2, Mangesh Industrial estate,
Subhash Nagar
Mulund Link Road.
Nahur West - 400 078.
Land mark Behind Designo Furniture Showroom

Also, provide the centralized A/c # 113260. Mode: DP to the logistics. You will not have to pay any courier charges for the same and if asked for the value of the order at the counter, kindly mention a value below Rs 1000 (as the order is defective does not hold any commercial value).

On the back cover of packing request you to add your name and complete address, along with Naaptol order no [__________] and your mobile/ landline no for easy identification and further processing.

Please put the copy of print label/ invoice/delivery challan received by you (copy) inside the box along with a note stating the details of defect.

Kindly write us back with the AWB# & cheque favoring name.

It would take 4 to 5 days for the product to reach us, & post that we would send you the refund cheque in 12 to 15 working days.

Request your patience in the interim.


Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.

Dear Customer Support, Naaptol.

I have still not recived my article, and i have complaint 10 times and no refund.
i recived fake delived report.kind look after the matter.
my order no is 3227195.

Ankit Bohra
[protected]

7" QUBE F AIR' TABLET - QUBE F 100098

COMPLAINT REGISTERED NO 5049377 RECIVED IN MOBILE. ON 18.09.2013 NO RESPONSE TILL DATE NO RESPONSE AND PHONE CALLS DISCONNCTED ABRUPTLY.

Dear Mr.Krishnamoorthy,

As per our telephonic conversation you said that you have sent product via Fedex courier & AWB No:[protected], at Alpha Radio for replacement.

Please accept our sincere apologies for the inconvenience caused to you. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.

Your complaint Id 2629513 & we have escalated this case to concerned vendor they will get back to you at the earliest. We request your patience in the interim.

You can also directly write to the vendor at [protected]@voxmobiles.com & [protected]@voxmobiles.com.

Please be assured of complete & satisfactory resolution.



Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.

Dear Naaptol Team,

Thanks for at least responding to the complaints.

After so many escalations, i received the same defective phone again. Adding on to existing problem, Memory card and Blue tooth hands free are missing from package. This is my worst experience and damaging the trust on Naaptol.

Please spent some effort on improving the quality of service and deliver the right product with the offer that are committed in your website ( Naaptol )

I am spending my valuable time on writing here to avoid my loveable Indians not to face the same issue.

I lost about Rs 8000 by buying product from Naaptol.

Naaptol......Cheating customer — got used product and did not get refund yet

I am not getting any reply from Naaptol guys...

They are testing my patience. They have my Rs.9198.00.

Gaurav
[protected]

Dear Customer,

As per our telephonic conversation, you said that you have not received refund amount.

Please accept our sincere apologies for the inconvenience caused to you. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.

We have escalated this case to concerned finance team and awaiting a revert on the same. We request your patience in the interim.

Please be assured of complete & satisfactory resolution.



Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.

Im going through the same tension. No one even care to respond. Please advice your friends never to use their service. I have adviced people on bulletin boards in different MNCs. It is the same service i got and been struggling to get them refund my money for more than 3 months now. Not even one person keeps up to his words.

Naaptol/ mobile — not getting my refunding amount for last 2 months after returning the product to company

Dear Team,


Pls help me get my Rs. 4000 back from NAAPTOL ,


case.. I bought a touch screen G2 media tech mobile from this company in the month of sep'10 but due not satisfied with the product i return this mobile to company in Oct'10 and since then i have been following and must have called 20 to 30 time to get updates asking has DD on my name made and dispatch to my address,,
Naaptol customer care representative says every time different things,,,when i receive a call from company that my product has been delivered to them and i came to know that from customer care that they dont have any information about this,,then after 5 more call i was asked to sent the copy of receiving that i received this which is again surprising ,,, since without receiving i can't sent this and i have the proof of sending which i was ready to sent to company but company denied this but they want the receipt of Blue dart courier through i received this mobile,,, for god shake i went to blue dart for the same with delivery number but they are unable to provide .... parllelly i was calling to customer care for the same ,, and then i not asked for received ,,rather i was asked that pls wait for 15 day your dd will be made ,, i called after 15days and come to know my dd was not made ,,


in very next call i was informed that dd was made but there was some error in name so it was not dispatched,,and i was confirmed by customer care that now new dd will be made ,, then i again made a call 5 time but yet my dd has not been made forget about dispatch to my address,

in calling so many time ( STD Call to mumbai) i have spent Rs. 500 and above ,

so i am really unahappy with such kind of services and i also want my This Rs 500 addition to Rs 4000,

i also want to sue to company for giving fake promise on Time Of India news paper about paper and on site,,

for more hope i also wrote on mail to their customer care [protected]@naaptol.com even though there is no action,

pls find my email marked them and pls help me get my money back

Rgds
Shambhu Kumar Singh
[protected]
[protected]@gmail.com
Branch Sales Manager
ICICI Bank Ltd
Gurgoan

From: pradeep <[protected]@gmail.com>
Date: Fri, Dec 3, 2010 at 4:48 PM
Subject: Complaint for not refunding money against order no. 717181
To: [protected]@naaptol.com



Dear Team,

Kindly make a pathetic service deliver in the process of refunding money after returning Product back to your company Naaptol order number 717181,

I received this product in the month of Sep' blue dart courier no.[protected], and due unsatisfactory feature i returned to company via DTDC courier no.E70130926, dt 30/09/10

since then i have called around 15 time enquiring about my DD/Cheque in my whether it has been made and sent my address or not ?

some time i received a call stating my product has been received at company end and then later on when i called i was informed that i need to sent proof of delivery ,, now the question is why i need to provide proof of delivery as by logic i received at my end so called i sent the same,

in very next call when i was ready to sent my proof of delivery i was not ask for proof of delivery rather i was asked to wait for some time as the process is on.

now in very next call i was told your cheque was wrongly made so i was asked to confirm right name with spelling,

after a week when i am making a call i see again cheque is not made,,

there are some some caller refer no. that i have are 372376, 272595.

i dont know when i will received my money as by making STD call on your customer care for so many time i have spent around Rs. 300,

if such kind of customer services continue then it will spoil such growing organisation as bad word of mouth publicity and if i publish any small AD of my experiences with NAAPTOL beside your AD in Time OF India, or on site it will defame the name,

considering this is serious issue which need to be resolve urgently i hope for a quicker solution ,

looking forward for immediate refunding of my money and update on my mail and phone number for the progress

Thanks & Regards
Shambhu Kumar Singh
[protected]

Dear Mr.Gaurav,

As per our telephonic conversation, you said that you have sent back product at JS warehouse for refund via Blue Dart Courier & AWB No: [protected].

Please accept our sincere apologies for the inconvenience caused to you.

We have escalated the issue to our concerned team team and awaiting a revert on the same.

Please be assured of complete & satisfactory resolution.



Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.

Still did not get any reply from Naaptol team.

Every time I call, They say that your issue will be solved in 5-7 working days.

I am fed up with this. Please do not make mess.

Dear Mr.Takula,

As per our telephonic conversation, you said that you have sent back product at our JS warehouse address for refund.

Please accept our sincere apologies for the inconvenience caused to you. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.

We acknowledge the receipt of your order. Would like to inform, we have initiated a complete refund for the said order.

Cheque Favoring : Nishant Taluka Amount : 8289.00/-

Please be informed it takes 3 working days for us to prepare the refund cheque and the same will be couriered to you at your mailing address, we expect you to receive the cheque within 7-10 working days.

Do write us back at [protected]@naaptol.com if the cheque is not delivered in 7 to 10 working days or call us at [protected] for further assistance.

Request your patience in the interim.

Thanks & regards,

customer care
naaptol online shopping pvt.Ltd.

Dear Mr.Das,

We are sorry to note that the item that you have purchased through the order no-3671541.

As per our telephonic conversation you said that you have received damage/defective product.This is a very rare and unfortunate case and we apologize for the same.

We request you to kindly send the item back to our warehouse within 7 working days mentioning the order number on the packet.
* Items are to be returned with all accessories and original packaging.
* Careful attention is to be given with the packing of the product to avoid damage during transit.

Kindly do note- the above two points are to be strictly adhered to so that we may process with a refund.
We would request you visit your nearest Blue Dart office and send the whole product to the below mentioned address:

Quantium Solutions
Shop No 15, h. no. 4,
Anand Nagar, C S Road 1,
Opp Labh Darshan, Dahisar,
Mumbai 400068

Also, provide the centralized A/c # 113260. Mode: DP to the logistics. You will not have to pay any courier charges for the same and if asked for the value of the order at the counter, kindly mention a value below Rs 1000 (as the order is defective does not hold any commercial value).

On the back cover of packing request you to add your name and complete address, along with Naaptol order no [3671541] and your mobile/ landline no for easy identification and further processing.

Please put the copy of print label/ invoice/delivery challan received by you (copy) inside the box along with a note stating the details of defect.

Kindly write back to us at [protected]@naaptol.com or call us at [protected] & help us with the awb# & cheque favoring name.

It would take 4 to 5 days for the product to reach us, & post that we would send you the refund cheque in 12 to 15 working days.

Request your patience in the interim.


Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.

Thank-you very much really this action is like totally surprised i never expect this action has taken by C Care thankyou very much once again
regards
satguru

Hello Sir, i had received one more phone on very next day and that phone also having very same problem. So i had sanded back to you by Blue Durt courier Shipment no is [protected] dated 11/05/12 by mistake they sanded two phone so both i had sanded to you.
regards
satguru

even after repeated complaints there was no response.

Dear Mr.Bitragunta,

Please accept our sincere apologies for the inconvenience caused to you.

Kindly help us which items are missing with product so that we can assist you further.

Please be assured of complete & satisfactory resolution.



Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.

Dear Sir/Madam,

We regret for the inconvenience caused to you.

We would surely help you, kindly help us with your order id so that we can assist you further.

Kindly write back to us at [protected]@naaptol.com or call us at [protected] for further assistance.

Please be assured of complete resolution.



Thanks & Regards,

Customer Service.
Naaptol Online Shopping Pvt.Ltd.

htc evo 4g cdma — new defected piece

screw are missing into new mobile and battery backup problem and back cover is not set fit on my mobile that one I bought from naaptol bachat bazar.

Dear Mr.Bhalodia,

We were trying to reach you on:[protected], but at that time you were not contactable.

We acknowledge the receipt of your order. Would like to inform, we have initiated a complete refund for the said order.

Cheque Favoring : Jayesh Bhalodia Amount : 15798.00/-

Please be informed it takes 3 working days for us to prepare the refund cheque and the same will be couriered to you at your mailing address, we expect you to receive the cheque within 7-10 working days.

Do write us back at [protected]@naaptol.com if the cheque is not delivered in 7 to 10 working days or call us at [protected] for further assistance.

Request your patience in the interim.

Thanks & regards,

customer care
naaptol online shopping pvt.Ltd.

Dear Mr.Barik,

As per our telephonic conversation, you said that mobile's charger is not working properly.

Please accept our sincere apologies for the inconvenience caused to you. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.

Your complaint Id 2864198 & we have escalated this case to concerned vendor they will get back to you at the earliest. We request your patience in the interim.

You can also directly write to the vendor at [protected]@voxmobiles.com & [protected]@voxmobiles.com.

Please be assured of complete & satisfactory resolution.



Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.

Dear Mr.Bhalodia,

We were trying to reach you on:[protected], but at that time you were not contactable.

We acknowledge the receipt of your order. Would like to inform, we have initiated a complete refund for the said order.

Cheque Favoring : Jayesh Bhalodia Amount : 15798.00/-

Please be informed it takes 3 working days for us to prepare the refund cheque and the same will be couriered to you at your mailing address, we expect you to receive the cheque within 7-10 working days.

Do write us back at [protected]@naaptol.com if the cheque is not delivered in 7 to 10 working days or call us at [protected] for further assistance.

Request your patience in the interim.

Thanks & regards,

customer care
naaptol online shopping pvt.Ltd.

Dear Mr.Bhalodia,

We were trying to reach you on:[protected], but at that time you were not contactable.

We acknowledge the receipt of your order. Would like to inform, we have initiated a complete refund for the said order.

Cheque Favoring : Jayesh Bhalodia Amount : 15798.00/-

Please be informed it takes 3 working days for us to prepare the refund cheque and the same will be couriered to you at your mailing address, we expect you to receive the cheque within 7-10 working days.

Do write us back at [protected]@naaptol.com if the cheque is not delivered in 7 to 10 working days or call us at [protected] for further assistance.

Request your patience in the interim.

Thanks & regards,

customer care
naaptol online shopping pvt.Ltd.

Full Touch screen mobile F8 — battery week

am purchased the mobile on 12/08/2011 and order no. 2243602. its battery is very week
please give another one.

Naaptol / Hot Deals For Readers Of The Times Of India — not working

I have ordered and received a mobile (F8, 34'' full touch screen mobile) in the month of june 2011. at the time of first charging charger burned, when i called your customer care people, first of all their receiving is not good when they got to know that i am going to complain about the product and when i said them regarding my problem simply they are saying that the problem is with our electrical wiring and plug point, when i said them that i have almost 7 mobiles of our family people where every mobile will be charged in the same plugpoint every day, they have no answer and they are saying the same bloody reason that my plug point is problematic. i didnt get any responce for my problem for more than one week where as you people gave gauranty for 6 months. I fed up of calling u people and i puchased a new one from market. and now from past 10 days my mobile touch screen is not working and other functions also not working. and battery is very week back up or 2 hours. Your people are giving good offers for customers but really we are afraid that your products are really bad quality, we paid 3,299/- for the mobile and this is not small amount for a middle class family. you didnt send any bill copy for my purchase and i dont have any documents or order number now. I hope through this complaint if you people can solve my problem, i will be thank full.

regards

anupama chagal,
Bangalore.
[protected]
[protected]

Dear Sir/Madam,

We regret for the inconvenience caused to you.

We would surely help you, kindly help us with your order id so that we can assist you further.

Kindly write back to us at [protected]@naaptol.com or call us at [protected] for further assistance.

Please be assured of complete resolution.



Thanks & Regards,

Customer Service.
Naaptol Online Shopping Pvt.Ltd.

Surprised to see your prompt reply. Anyways my order number is 3793240. and the complaint number is 2788828. As per my conversation with one of your executive i have sent back the product to the given address but the tracking information says that it is Held at the destination. Could you please explain as to why it is held at the destination??? have attached the picture file for the same, please check and revert back. Thanks

THIS IS THE REPLY FOR MY MAIL...I DONT NEED A " REPLACEMENT "..I WANT A REFUND GUYS...

====Once again we regret for the inconvenience caused to you.

It would take 2-3 working days for the product to reach us, & once the product reaches us we would dispatched the replacement and a same would be couriered to you within 10-15 working days.

Request your patience in the interim.

Thanks & Regards,

Kavita M
CRM.=============== ??????????????????????????????????????/

BY 10TH OF JUNE I WILL BE RECEVING MY REFUND CHECK...AS PER ONE OF THE EXECUTIVE I JUST SPOKE...

i did not get my tool.

ON[protected] TH I SHOPED ONE HAND TOOL BY ONLINE BUT I TILL DID NOT GET THAT TOOLS PLEASE SEND . NAME-T.MARIAPPAN, AMOUNT-399, ORDER NO-7578688

rong information about product

i purchase vox71 tablet on naaptol.napptol customer said this tablet suppopt 3g dongle via usb before recivieng but after recieveing this tablet not support any dongle. nappto froud.so help. my order number-6925697

9530 — old handset

The mobile hand set is not in good condication . data cable is not working properly
back side battery panale is not fixed properly . pls exchange the hand set as soon as possiabale


Wiht Regards

MP Sandeep ([protected])
Kolhapur

Order No 1660402
Item No 9530

Dear Rakesh,

We regret for the inconvenience caused to you.

We would surely help you, kindly help us with your order id so that we can assist you further.

Kindly write back to us at [protected]@naaptol.com or call us at [protected] for further assistance.

Please be assured of complete resolution.



Thanks & Regards,

Customer Service.
Naaptol Online Shopping Pvt.Ltd.

Dear Mr.Yadav,

We were trying to reach you on:[protected], but at that time you were not contactable.

We are sorry to note that the item that you have purchased through the order no-3642446 & you have received different product.This is a very rare and unfortunate case and we apologize for the same.

We request you to kindly send the item back to our warehouse within 7 working days mentioning the order number on the packet.
* Items are to be returned with all accessories and original packaging.
* Careful attention is to be given with the packing of the product to avoid damage during transit.

Kindly do note- the above two points are to be strictly adhered to so that we may process with a refund.
We would request you visit your nearest any courier office and send the whole product to the below mentioned address:

JS associates.
2, Mangesh Industrial estate,
Subhash Nagar
Mulund Link Road.
Nahur West - Mumbai 400 078.
Land mark Behind Designo Furniture Showroom.

On the back cover of packing request you to add your name and complete address, along with Naaptol order no [3642446] and your mobile/ landline no for easy identification and further processing.

Please put the copy of print label/ invoice/delivery challan received by you (copy) inside the box along with a note stating the details of defect.

Kindly write back to us at [protected]@naaptol.com or call us at [protected] & help us with the awb# & cheque favoring name.

It would take 4 to 5 days for the product to reach us, & post that we would send you the refund cheque in 12 to 15 working days.

Request your patience in the interim.


Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.

More over neither their given no ([protected]) is picked up by anybody nor are my email's answered. Just wish to know if they would refund my money or not, because I am no more interested in purchasing the product from them considering their services. I just wish to have my money refunded. I am surprised the way they have fooled the customers, considering the number of complaints filed against them.

Dear Mr.Mantri,

As per our telephonic conversation, you said that you had sent product for refund.

We acknowledge the receipt of your order. Would like to inform, we have initiated a complete refund for the said order.

Cheque Favoring :Anshul Mantri Amount : 9198.00/-

Please be informed it takes 3 working days for us to prepare the refund cheque and the same will be couriered to you at your mailing address, we expect you to receive the cheque within 7-10 working days.

Do write us back at [protected]@naaptol.com if the cheque is not delivered in 7 to 10 working days or call us at [protected] for further assistance.

Request your patience in the interim.



Thanks & regards,

customer care
naaptol online shopping pvt.Ltd.