Naaptol Online Shopping Complaints & Reviews

Dear All,

I am please to inform you that, i haven't received any resolution from the customer service department. They told me that the case is forwarded to their logistics team & will respond to the issue in 48 hrs, but, till day i haven't received any such type of satisfactory response from your side even after timely remainder sent. I have received a call before 4,5 days and the person wants to confirm my address to deliver a courier which they have received from Naaptol for me. But, till now i did not received any courier.

So, you are therefore requested to kindly look into the matter and provide some resolution either replace the product with a fully functioning same/other product or refund the amount.

Hope for a satisfactory response this time.

Regards | Ravinder

On 1/30/12, Divya Susai <divya.[protected]@naaptol.com wrote:
Dear Mr. Gulia,

Thank you for writing back to us.
We have escalated the issue to our concerned logistics team and awaiting
a revert on the same.
Kindly allow 48 hours to respond to the issue.

*Thanks & Regards,*
Divya Susai
Asst. Mgr- Customer Service


On 1/28/2012 7:11 PM, Ravinder Gulia wrote:

Dear All,

First of all, Thanks for your response. I would like to tell you, that as per direction given by you, I had a visit to *BLUE DART EXPRESS LTD, S & J ENTERPRISESM OPPOSITE SUBASH CINEMA, SUBASH ROAD ROHTAK* to send the received product at the address given by you in your previous mail, But, the concern person in *BLUE DART Office* refused to send the product back *unless they have received a Mail from their concern department of BLUE DARD EXPRESS LTD*, They, also told me that if I still wants to send the product back on your own risk, then you *have to pay Rs 300/-* for the same & *BLUE DART EXPRESS LTD* will not take any Liability / Responsibility for anything at any cost. They suggest me to make a call to Naaptol & *I don’t even need to visit BLUE DART OFFICE again*, because, if they received a Mail from their concern department then*, it’s their duty to pick the product from my House and sent it back to you.* Now, I have no idea about what I should do now. So, you are therefore requested to*kindly arrange to deliver the product back to you*. I will be very thankful to you for you’re this type of kindness.

Please do the needful.

*REGARDS | RAVINDER*




On Fri, Jan 27, 2012 at 6:03 PM, Divya Susai <divya.[protected]@naaptol.com
<mailto:divya.[protected]@naaptol.com wrote:

Dear Mr. Gulia,
Thank you for writing to Naaptol, we had received your escalation from our CEO.
We regret for the inconvenience caused to you, treating the caseas an exception, request you to visit your nearest Blue Dartoffice and send the product to the below mentioned address to initiate refund. from our end.:
JS associates.2, Mangesh Industrial estate ,
Subhash Nagar
Mulund Link Road.
Nahur West - 400 078.
Land mark Behind Designo Furniture Showroom

*Also, provide the centralized A/c # 113260. Mode: DP to the logistics. You will not have to pay any courier charges for the same.
*Request you to quote value of the order less than Rs 1000 and inform the counter people "as the product is defective it holds no commercial value".*
Request you to duly pack the product in the same original box that you had received along with the accessories/content at the time of delivery.
Also, ensure proper packing of the product is done, any defect/damage during transit Naaptol will not be held responsible.
On the back cover of packing request you to add your name and complete address, along with Naaptol order no [3230478] and your mobile/ landline no for easy identification and further processing.
Please put the copy of print label/ invoice/delivery challan received by you (copy) inside the box along with a note stating the reason for Refund.
Please help us with the AWB [Air Way Bill] after sending the product.
It would take 2-3 days for the product to reach us, & once the product reaches us we shall action further.
Request your patience in the interim

*Thanks & Regards,*
Divya Susai
Asst. Mgr- Customer Service


----- Original Message -----
*From:* Ravinder Gulia <mailto:nysa.[protected]@gmail.com
*To:* [protected]@naaptol.com <mailto:[protected]@naaptol.com ;
[protected]@naaptol.com <mailto:[protected]@naaptol.com
*Sent:* Thursday, January 26, 2012 10:12 PM
*Subject:* URGENT: REGARDING UNFAIR MEAN OF SERVICE


*Dear All,*
I am *_Ravinder Gulia_* & i would like to inform you about the*_Order ID Number: 3230478_*, which were delivered to me on *_20th January 2012_*. Total Amount of *_Rs 7298/-_ *was given to theconcerned person come from *_Blue Dart Courier_*. But, the Packet that I have received is *Incomplete* as compare to the advertisement information given on *_http://www.naaptol.com_*.
*1GB Micro SD Card* is missing from the delivered packet and the
*Screen Protector* is also not found in the packet of *_HTC 3G G1 Android Mobile Phone_*. I have immediately made a call to customer support at _*[protected]* _& lodge a complaint for the same. The Customer Support executive gives a complaint number i.e. *2324496* to me & *gives surety to resolve this query with in a_time period of 48 HRS_*. He also said that one of our technical support executive will call you on my number, but till date I have not received any call regarding this issue from *_Naaptol.com_*. When I am trying again to call on *_[protected]_*, then the call got disconnected automatically after some time. Also, the Phone is not working properly due to the *_non availability of 1GB SD Card_*.
Not, any of the *applications given in the Phone is responding*.
Then I tried to connect the *Phone via Data Cable with the help of Installation CD given in the packet, with my Laptop*, but, the*Installation CD* given with the Packet for getting started is *corrupted* & it f*ailed to install in Laptop*. While installing,
it is showing an *error message* & due to this, I am not able to connect my Phone with Laptop. *_This Phone is totally useless for me under these conditions_*. The *Camera is also not working*,
while clicking on Camera icon; it is showing an error message of
*1GB SD Card non availability*. *Moreover, the sliding part of the Phone is also very loose*. The Phone got *slide automatically without any direction* given by me & none of the given applications is working properly*, so, in these conditions, the Phone is *totally useless* to me & I am very *disappointed* due to this by *_Naaptol.com_*.
So, under these conditions it is requested to you that please look into this matter & get it resolved ASAP. If possible then kindly replace this Defective Handset with a new HTC 3G Phone, which is in better running conditions with complete accessories

OR

Suggest me about the refund process, how can I get my Amount back.
I didn’t use this Phone for even a single call. The Phone is still
in the same condition at the time when I received it from the courier concern.

Order details are as follows:
Order Number: 3230478
Order Value (Rs.) 7298.00
Product ID: 20671
Product Name: HTC-G1 3G Android Mobile
Order Date: January 12, 12
Order Delivery Date: January 20, 12
Shipping Details:
NAME: RAVINDER GULIA
ADDRESS: HOUSE NO: 986/10, RAM GOPAL COLONY, SONEPAT ROAD ROHTAK
LANDMARK: NEAR SECTOR 3
PINCODE: 124001
MOBILE: [protected]
EMAIL: nysa.[protected]@gmail.com <mailto:nysa.[protected]@gmail.com

Touchscreen phone was purchased from Naaptol (Order No[protected] based on their ad in newspapar, faulty product was recevied and post making complaint via emails to [protected]@naaptol.com, i was asked to return the faulty product to Mr.Srihari....Aditya Info-tech Haridas market Bank street koti Hyderabad - 500195

Product was delivered on 23th Jan 2012, and today post 15 days there is no response even from NAAPTOPN team or their vendor Aditya Info-tech,

would inform all not to buy any products from NAAPTOL, just their low pricing is attracting everyone, would suggest all to carefully read terms and conditions with product specifications.

Sincerely

Hemen Shah/Jitendra Shah

my order no.is 3422522 i was placed the order of blackberry storm 9530 with 3g on naaptol.com online shopping.at 15/02/2012 my order was deliverd at my place by first flight courier service.when i open my box i saw the handset in very poor condition the display is loose some button are working not properly and many lots of problem the i call in naaptol costumer care no.and talk to costumer care executives but he told me that he was not able to take my complain and not giving me my money back...please help me in my this problem naaptol is a very big fraud company.....

Hello Sir,

I ordered for a Heavy 1 gram gold on 9th Feb 2012 and it got delivered on 15th Feb 2012. My order number is : 3417426, When i see the pack inside there are lots of damages where pearl is missing in one necklace, ear stud is broken, chain is missing in one set, necklace is is not in proper size etc...

When i call the customer care they say that we need to send the courier by our own expenses. Bluedart reversal service is not applicable for my area code of 600100 it seems. Its you mistake that you have sent the defective piece. But we are getting affected by this. Why should i unnecessarily spend Rs.300 for this? I'm totally disappointed with your service. People say that when we send the courier through other professional/ some other courier, naaptol people is returning it seems.

I don't want to waste my money again. Please give me a solution for this. I want my money back. I planned for a TV through naaptol. But im totally disappointed with the service.

I want my money back ASAP.

Thanks & Regards,
Karthik B

Hi,

I recently made a purchase of a Blackberry World Edition phone from naaptol.com and was disappointed to receive a defective piece (The card slot is broken) and also the free gift (Polo Watch) is defective and is not functional. I wanted to inform Naaptol and I have tried calling the customer service number [protected] several times but have not been through to a rep yet. On the other hand if you call the Naaptol.com sales number [protected] you will be able to speak to a rep immediately. I asked the reps to transfer my call to the customer service however they informed me that they are unable to do so and advised me to call in the morning as thats the only time when the lines are not busy. A company which has several lines for sales and no customer service should definitely ring an alarm. I want a refund as I'm unhappy with the service.

Regards,

Richard Borde

Dear Sir,

on 14th February 211 ai haev order a Beverly Hill Polo watch having no code number.

The image shown on the net is different from that i received.

I spoke to Ms.Preeti Shigwan from Naaptol office, but they were not ready to respond, and also told that they will not help on this matter.

I request you to look into the matter and ask them to deliver the same model which I ordered without taking any penny.

I had ordered one multi-tool kit (102 pcs. Multipurpose Tool Kit with Powerful Drill Machine, order no. 3220951) from NAAPTOL on 11 jan 2012. When I received the product, I found that the product was sub-standard and I decided to return back. So, I contacted NAAPTOL and told them I am returning the product. They accepted this issue and told me to send it back. They told me that refund will be initiated once the product is being received. Therefore, I despatched the product by speed post (EG[protected]IN) on 20 jan2012 to the following address as told by them:
ALPHA RADIO
SHOP NO, 1900
CHANDNI CHOWK
DELHI 110006

The tracking details of this consignment can be viewed in http://services.ptcmysore.gov.in/Speednettracking/track.aspx as the following:


Track Result For Article Number: EG[protected]IN


Booked At Booked On Delivered At Delivered On Details
VALSURA S.O 20/01/2012 DELHI GPO 02/02/2012 Details

Date Time Status At Event
20/01/2012 11:11:58 VALSURA S.O Item Booked
20/01/2012 18:21:23 JAMNAGAR Item Received
20/01/2012 21:15:11 JAMNAGAR Item bagged for RAJKOT
20/01/2012 21:15:34 JAMNAGAR Bag Despatched to JAMNAGAR SORTING
21/01/2012 02:26:21 RAJKOT Bag Received
21/01/2012 02:27:07 RAJKOT Bag Opened
21/01/2012 02:27:08 RAJKOT Item Received
21/01/2012 04:28:13 RAJKOT Item bagged for NEW DELHI
21/01/2012 04:42:51 RAJKOT Bag Despatched to MUMBAI FORWARD TB
21/01/2012 11:33:56 MUMBAI Bag Received
21/01/2012 16:26:59 MUMBAI Bag Despatched to PALAM TMO
01/02/2012 09:26:42 NEW DELHI Bag Received
01/02/2012 09:28:58 NEW DELHI Bag Opened
01/02/2012 09:31:05 NEW DELHI Item Received
01/02/2012 13:55:11 NEW DELHI Item bagged for DELHI GPO
02/02/2012 10:03:02 DELHI GPO Bag Received
02/02/2012 10:03:18 DELHI GPO Bag Opened
02/02/2012 10:03:18 DELHI GPO Item Received
02/02/2012 00:00:00 DELHI GPO Item Delivered


There was a delay in despatching the product by speed post service. Meantime I had complained to the post office regarding this. Now, I have written confirmation from post office that the complaint was being resolved and the product was delivered on 02 Feb2012. I had contacted them regarding this and they told me that the product was never received at the destination and refund could not be initiated. Till today, there is no response from NAAPTOL.COM

I have ordered MONSTER BEATS BY DR. DRE TOUR in ear headphones from naaptol on 21st Dec2011, after using them I realized that they are fake, I don't understand why such a reputed company has to sell fake headphones, didn't got time to request a return but will appreciate if a return is entertained.

I have purchased on VOX mobile for 3499 + 299 Delivery charges. After receiving the product I found MRP of the product is 2999/- and product sent to me was a used product and the blue tooth handsfree was missing. After discussing with the customer care i returned the product to Naptol mentioned address

JS ASSOCIATES.2
MANGESH INDUSTRIAL ESTATE
SUBHASH NAGAR
MULUND LINK ROAD
NAHUR WEST
MUMBAI – 400078
LANDMARK BEHIND DESIGNO FURNITURE SHOWROOM

and confirmed he receipt of the same. Its almost 1 month over they are not returning my money Rs 3798/- there is no response from the customer care. Please let me know how to getback the money.

order no - 3209065
Current Complain No – 2285984


Thanks
Saroj

hi I am balaji

I just received a New Jersey Polo Club summer season Jacket, and i saw the
add as New Jersey Polo Club All Season Jacket

I called the complaint number for naaptol and the consultant said that he
cannot do any thing and asked me to call the order booking dept for
lodging complaint, i said that this is the complaint number i received from
naaptol and he placed me on hold for more that 10 mins (twice), and said
that he will not take complaint and consultant requested to call after some
time and so i asked for sup but he asked me to wait for a long time and
then said that no sup is available and then said that he cannot take the
complaint for this, and i asked for supervisor in the floor but tech said
no supervisor is available in the floor, and asked me to wait for a long
time and hung up on me, called again to naaptol after some time but got the
same response from the next consultant i asked the ticket number for my
calls and the consultant refused to give the ticket number, i attached both the jackets the first one is in the website and the second is the one which received

please help me
regards
balaji selvam
[protected].

Dear Sir/Madam,

I have ordered a blackberry8830 mobile phone in naaptol.com and the order number is 3343823 I have received my order on 6th Feb 2012 (Monday) and given the whole amount to the courier guy. I deeply regret to inform you that both product and service are subtended and mediocre for the following reasons:

(1).The Blackberry handset given to me is second hand as I can clearly see the number of the original user before me.
(2).The pouch for the blackberry provided is duplicate as there is no blackberry logo on the pouch. I can find better pouches in footpath near any local bus stand.

The situation became more worst when I contacted their customer care. I have raised my problem and they have provided me a complaint number 2402679 and promises to respond within 48 hours when in fact I received no response from them even after 96 hours i.e.4 days.

This is first & last time I purchased any product from naaptol and will never encourage any of my friends to shop from naaptol.

I kindly request you to take a appropriate action.

Thanks,
Arun ([protected])
Email_ID: arun.[protected]@gmail.com

i have bought vox 507+ mobile phone from www.naaptol.com website through their newspaper advertisement.
They have send me the mobile but it has not meet the specifications as per the advertisement. They have cheated me and now they are not listing my complain. Their customer care number is not working so i m not able to contact them for the complain. I request you to take care of my complain as soon as possible. My contact details is as follows.
Name:- Trivedi Nirmal
Mobile No.:- [protected]

sir ,i have ordered new jersey polo club all season double sided jacket on 6th feb. they delievered it on 8th
(too fast).I was surprised to see it. but when i opened, it was shocking experience for me that what they provided me .it was totally fake. i am a middle class person and lost a big amount of money to purchase it .from my experience i told nobody should purchase anything from such companies. there is neither money back guarantee nor product replacement guarantee.

I am Anu had taken the Blackberry Handset from naaptol.com Order No:- 3245243 Dated:18 Jan 2012. Which reach to us through Blue Dart No:- AWB [protected] on 19 JAN 2012. We had taken the handset and move to Reliance there we come to know about the handset is not working for the CDMA then we put GSM Sim that also not working then we taken the handset to the blackberry showroom there they check the imei no which is not valid in India & blackberry never starts with this handset no 8830 black color. There we come to know that Naaptol has done the wrong thing with me given me the Chinese Mobile we had given the complaint to Naaptol. The Complaint No:2320309 which is register there on 21 Jan 2012.at that time customer care has told me that i get get a call back in 48 working hrs bt till now I not receive any call from naaptol side. ies on 7 Feb 2012. In between this i had tried to speak to there customer care. bt NOW they r putting my phones on hold.

So plz do the needful as soon as possible i need my money back or new handset ies original blackberry from the naaptol.

Thanks
Anu

I would like to inform you that i have bought a Blackberry storm 9530 from Naaptol website(order number 3192437).on(18/1/2012) i have received the mobile phone. As i have opened the box and started to use .i came across to several of problems.

1-Headset not working

2-Battery is old

3-Charging problem

4-Flash always remains on as you insert the battery(into mobile).

5.slot of memory card is not there.

6.Hanging problem.

After that on the same day i have communicated to Naaptol Customer Care via Email and Telephonic ally almost 21 days has been passed but no reply from there end.and if i am talking to customer care every one says your issue will be resolve with in 48 hrs. till date 504 hrs(21 days passed).i have got few calls from there end but no positive reply from there side,I have tried to contact the vendor also. But he is also not picking the call(contact no. of vendor [protected]) .i have got the email from vendor that i have to return the defected mobile phone and after checking it they will inform me.i have returned the mobile phone to given address.but till date no replies.i have paid approximate 9200 rupees.please take necessary action.

i was buy the naaptol mobile it is warranted so plz new mobile ,then i will ragister FIR O[censored]R COMPANY

RIMINDER
complaint No.2680982

I AM FIGHTING FOR REFUND WITH YOUR MUMBAI OFFICE FROM LAST 3 MONTHS, BUT TILL DATE REFUND NOT CREDITED TO MY BANK ACCOUNT,I SEND MY BANK STATEMENTS TO YOUR MUMBAI OFFICE.AND CALL DAILY BUT NO REPLY FROM YOUR OFFICE.

A easy mop product has been purchased from the said website and the vendor has delivered a damaged product on 30th dec 2011. After several followup with the said company nither they have replaced the product nor they have refund the amount till date. Now when I am forcing them to refund the same they informed that I have to courier the product to them as they dont have the courier service on that area and then they will refund. But already I have paid the courier/shipping charges for deliver the product which they are not going to refund additionaly again I have to courier the same.This way they are cheating the customer , if they dont have the courier service on that area then how they delivered the product, whicle returning back the product they dont have the coirier service. I want the legal action on them for harrasing me and also I want the to get my refund with interest for delay payment

Damaged two pieces of Blackberry Storm 9530 with 3G
I have ordered two Blackberry Storm 9530 with 3G from naaptol, order number 3267736 & 3301788
I ordered it on 18 jan 2012 and recieved it on 23 jan & second order on 24 jan and recieved it on 27 jan, after receiving the mobiles i found that it is not working so i called 100 of times on customer care no. of naaptol but they are not responding me. I badly need your help consumer care please i want my money back.

the customer care of naptol r doing froud with the customer.