Naaptol Online Shopping Complaints & Reviews

Hi,

I recently made a purchase of a Blackberry World Edition phone from naaptol.com and was disappointed to receive a defective piece (The card slot is broken) and also the free gift (Polo Watch) is defective and is not functional. I wanted to inform Naaptol and I have tried calling the customer service number [protected] several times but have not been through to a rep yet. On the other hand if you call the Naaptol.com sales number [protected] you will be able to speak to a rep immediately. I asked the reps to transfer my call to the customer service however they informed me that they are unable to do so and advised me to call in the morning as thats the only time when the lines are not busy. A company which has several lines for sales and no customer service should definitely ring an alarm. I want a refund as I'm unhappy with the service.

Regards,

Richard Borde

Dear Sir,

on 14th February 211 ai haev order a Beverly Hill Polo watch having no code number.

The image shown on the net is different from that i received.

I spoke to Ms.Preeti Shigwan from Naaptol office, but they were not ready to respond, and also told that they will not help on this matter.

I request you to look into the matter and ask them to deliver the same model which I ordered without taking any penny.

I had ordered one multi-tool kit (102 pcs. Multipurpose Tool Kit with Powerful Drill Machine, order no. 3220951) from NAAPTOL on 11 jan 2012. When I received the product, I found that the product was sub-standard and I decided to return back. So, I contacted NAAPTOL and told them I am returning the product. They accepted this issue and told me to send it back. They told me that refund will be initiated once the product is being received. Therefore, I despatched the product by speed post (EG[protected]IN) on 20 jan2012 to the following address as told by them:
ALPHA RADIO
SHOP NO, 1900
CHANDNI CHOWK
DELHI 110006

The tracking details of this consignment can be viewed in http://services.ptcmysore.gov.in/Speednettracking/track.aspx as the following:


Track Result For Article Number: EG[protected]IN


Booked At Booked On Delivered At Delivered On Details
VALSURA S.O 20/01/2012 DELHI GPO 02/02/2012 Details

Date Time Status At Event
20/01/2012 11:11:58 VALSURA S.O Item Booked
20/01/2012 18:21:23 JAMNAGAR Item Received
20/01/2012 21:15:11 JAMNAGAR Item bagged for RAJKOT
20/01/2012 21:15:34 JAMNAGAR Bag Despatched to JAMNAGAR SORTING
21/01/2012 02:26:21 RAJKOT Bag Received
21/01/2012 02:27:07 RAJKOT Bag Opened
21/01/2012 02:27:08 RAJKOT Item Received
21/01/2012 04:28:13 RAJKOT Item bagged for NEW DELHI
21/01/2012 04:42:51 RAJKOT Bag Despatched to MUMBAI FORWARD TB
21/01/2012 11:33:56 MUMBAI Bag Received
21/01/2012 16:26:59 MUMBAI Bag Despatched to PALAM TMO
01/02/2012 09:26:42 NEW DELHI Bag Received
01/02/2012 09:28:58 NEW DELHI Bag Opened
01/02/2012 09:31:05 NEW DELHI Item Received
01/02/2012 13:55:11 NEW DELHI Item bagged for DELHI GPO
02/02/2012 10:03:02 DELHI GPO Bag Received
02/02/2012 10:03:18 DELHI GPO Bag Opened
02/02/2012 10:03:18 DELHI GPO Item Received
02/02/2012 00:00:00 DELHI GPO Item Delivered


There was a delay in despatching the product by speed post service. Meantime I had complained to the post office regarding this. Now, I have written confirmation from post office that the complaint was being resolved and the product was delivered on 02 Feb2012. I had contacted them regarding this and they told me that the product was never received at the destination and refund could not be initiated. Till today, there is no response from NAAPTOL.COM

I have ordered MONSTER BEATS BY DR. DRE TOUR in ear headphones from naaptol on 21st Dec2011, after using them I realized that they are fake, I don't understand why such a reputed company has to sell fake headphones, didn't got time to request a return but will appreciate if a return is entertained.

I have purchased on VOX mobile for 3499 + 299 Delivery charges. After receiving the product I found MRP of the product is 2999/- and product sent to me was a used product and the blue tooth handsfree was missing. After discussing with the customer care i returned the product to Naptol mentioned address

JS ASSOCIATES.2
MANGESH INDUSTRIAL ESTATE
SUBHASH NAGAR
MULUND LINK ROAD
NAHUR WEST
MUMBAI – 400078
LANDMARK BEHIND DESIGNO FURNITURE SHOWROOM

and confirmed he receipt of the same. Its almost 1 month over they are not returning my money Rs 3798/- there is no response from the customer care. Please let me know how to getback the money.

order no - 3209065
Current Complain No – 2285984


Thanks
Saroj

hi I am balaji

I just received a New Jersey Polo Club summer season Jacket, and i saw the
add as New Jersey Polo Club All Season Jacket

I called the complaint number for naaptol and the consultant said that he
cannot do any thing and asked me to call the order booking dept for
lodging complaint, i said that this is the complaint number i received from
naaptol and he placed me on hold for more that 10 mins (twice), and said
that he will not take complaint and consultant requested to call after some
time and so i asked for sup but he asked me to wait for a long time and
then said that no sup is available and then said that he cannot take the
complaint for this, and i asked for supervisor in the floor but tech said
no supervisor is available in the floor, and asked me to wait for a long
time and hung up on me, called again to naaptol after some time but got the
same response from the next consultant i asked the ticket number for my
calls and the consultant refused to give the ticket number, i attached both the jackets the first one is in the website and the second is the one which received

please help me
regards
balaji selvam
[protected].

Dear Sir/Madam,

I have ordered a blackberry8830 mobile phone in naaptol.com and the order number is 3343823 I have received my order on 6th Feb 2012 (Monday) and given the whole amount to the courier guy. I deeply regret to inform you that both product and service are subtended and mediocre for the following reasons:

(1).The Blackberry handset given to me is second hand as I can clearly see the number of the original user before me.
(2).The pouch for the blackberry provided is duplicate as there is no blackberry logo on the pouch. I can find better pouches in footpath near any local bus stand.

The situation became more worst when I contacted their customer care. I have raised my problem and they have provided me a complaint number 2402679 and promises to respond within 48 hours when in fact I received no response from them even after 96 hours i.e.4 days.

This is first & last time I purchased any product from naaptol and will never encourage any of my friends to shop from naaptol.

I kindly request you to take a appropriate action.

Thanks,
Arun ([protected])
Email_ID: arun.[protected]@gmail.com

i have bought vox 507+ mobile phone from www.naaptol.com website through their newspaper advertisement.
They have send me the mobile but it has not meet the specifications as per the advertisement. They have cheated me and now they are not listing my complain. Their customer care number is not working so i m not able to contact them for the complain. I request you to take care of my complain as soon as possible. My contact details is as follows.
Name:- Trivedi Nirmal
Mobile No.:- [protected]

sir ,i have ordered new jersey polo club all season double sided jacket on 6th feb. they delievered it on 8th
(too fast).I was surprised to see it. but when i opened, it was shocking experience for me that what they provided me .it was totally fake. i am a middle class person and lost a big amount of money to purchase it .from my experience i told nobody should purchase anything from such companies. there is neither money back guarantee nor product replacement guarantee.

I am Anu had taken the Blackberry Handset from naaptol.com Order No:- 3245243 Dated:18 Jan 2012. Which reach to us through Blue Dart No:- AWB [protected] on 19 JAN 2012. We had taken the handset and move to Reliance there we come to know about the handset is not working for the CDMA then we put GSM Sim that also not working then we taken the handset to the blackberry showroom there they check the imei no which is not valid in India & blackberry never starts with this handset no 8830 black color. There we come to know that Naaptol has done the wrong thing with me given me the Chinese Mobile we had given the complaint to Naaptol. The Complaint No:2320309 which is register there on 21 Jan 2012.at that time customer care has told me that i get get a call back in 48 working hrs bt till now I not receive any call from naaptol side. ies on 7 Feb 2012. In between this i had tried to speak to there customer care. bt NOW they r putting my phones on hold.

So plz do the needful as soon as possible i need my money back or new handset ies original blackberry from the naaptol.

Thanks
Anu

I would like to inform you that i have bought a Blackberry storm 9530 from Naaptol website(order number 3192437).on(18/1/2012) i have received the mobile phone. As i have opened the box and started to use .i came across to several of problems.

1-Headset not working

2-Battery is old

3-Charging problem

4-Flash always remains on as you insert the battery(into mobile).

5.slot of memory card is not there.

6.Hanging problem.

After that on the same day i have communicated to Naaptol Customer Care via Email and Telephonic ally almost 21 days has been passed but no reply from there end.and if i am talking to customer care every one says your issue will be resolve with in 48 hrs. till date 504 hrs(21 days passed).i have got few calls from there end but no positive reply from there side,I have tried to contact the vendor also. But he is also not picking the call(contact no. of vendor [protected]) .i have got the email from vendor that i have to return the defected mobile phone and after checking it they will inform me.i have returned the mobile phone to given address.but till date no replies.i have paid approximate 9200 rupees.please take necessary action.

i was buy the naaptol mobile it is warranted so plz new mobile ,then i will ragister FIR O[censored]R COMPANY

RIMINDER
complaint No.2680982

I AM FIGHTING FOR REFUND WITH YOUR MUMBAI OFFICE FROM LAST 3 MONTHS, BUT TILL DATE REFUND NOT CREDITED TO MY BANK ACCOUNT,I SEND MY BANK STATEMENTS TO YOUR MUMBAI OFFICE.AND CALL DAILY BUT NO REPLY FROM YOUR OFFICE.

A easy mop product has been purchased from the said website and the vendor has delivered a damaged product on 30th dec 2011. After several followup with the said company nither they have replaced the product nor they have refund the amount till date. Now when I am forcing them to refund the same they informed that I have to courier the product to them as they dont have the courier service on that area and then they will refund. But already I have paid the courier/shipping charges for deliver the product which they are not going to refund additionaly again I have to courier the same.This way they are cheating the customer , if they dont have the courier service on that area then how they delivered the product, whicle returning back the product they dont have the coirier service. I want the legal action on them for harrasing me and also I want the to get my refund with interest for delay payment

Damaged two pieces of Blackberry Storm 9530 with 3G
I have ordered two Blackberry Storm 9530 with 3G from naaptol, order number 3267736 & 3301788
I ordered it on 18 jan 2012 and recieved it on 23 jan & second order on 24 jan and recieved it on 27 jan, after receiving the mobiles i found that it is not working so i called 100 of times on customer care no. of naaptol but they are not responding me. I badly need your help consumer care please i want my money back.

the customer care of naptol r doing froud with the customer.

I bought the VOX Smartphone - 2 Way Flip mobile phone from Naaptol.com (order no. 2903350) – but had bad experiences with this mobile:

1. The memory is supposed to be 3.9 mb – but it’s showing as 506 kb.
2. The back camera is supposed to be HD – but it’s displaying VGA pictures.
3. The front camera is supposed to be VGA – but the picture is all blurred.
4. Clicking the video/sound recorder icon gives me this error: “Driver not found”.
5. And there are other problems too…

I’d called up the customer service on 11th December, 2011 who told me that the AlphaRadio guys who make this mobile will call me within 48 working hours to enquire about the mobile issues. But till now nobody has called me, even after repeated reminders.

Naaptol's customer service is pathetic!
My worst fear of buying online has come true!

Hi
I have purchased Blackberry Storm 9530 on 20th jan 2012, online from Naaptol COD, The mobile kit consists of Faulty charger, however i started using by charging with laptop after 2 days screen gets blank and does not switchs ON, tried calling customer care and complaind they repiled saying 48 hours but no one responded tried calling again customer care officers says after 20min you can send the handset back we will get back to you on the status within 21 days
this is cheating on the customers by selling faulty handsets
new way of corporate steallingby Naaptol

Hello Sir,

I brought HTC-G1 3G Android Mobile on 07/01/2012 from Napptol (which is a online selling company).

In a weeks time, i found that the mobile is not working and i spoke with the customer care team at Napptol and a complaint was launched with them. They have given a compliant Number 2287468 on 19/01/2012 around 11.00 A.M.. It was informed to me that the product owner some Global Technology will call and resolve the problem within 48 hours But till nowt the same has not been resolved.

The product was a defective one and I spent 7280 for purchasing the same. If I would spend the same in a show room i would have bought a good one. The Phone is not working it is a defective one and it gets hot even speaking for 10 minutes. I want my cash back. The money for this product was paid by cash

I tried talking to Napptol customer care team atleast 20 times in this 1 month, everytime the pre-recorded message has been repeating but no customer care executive is picking. It seems they are cheating public.

I request your help in sort this problem with Napptol.

Regards,
Priya

Recently I ordered a Blackberry Storm 9530 having order no.: 3300347. The package was received on Saturday 28th Jan 2012 at 8:10 pm. I have paid the entire amount, since it was on COD basis. Later when I opened the packet, I was shocked to find out, that the box was not sealed, neither was the phone in a sealed packet. Also, the entire front screen appears to be re-worked and it literally shakes in the gap. It appears that will fall of anytime. The handset looks very used and probably is a second hand piece, the battery was also in charged condition.
This Handset has come from countries like the US / Mexico or near by to them, since the phone has the service providers Logo onto it. I donot know if this is one of those unlocked types. Probably the phone has been procurred by Naptol in the second hand market and are selling it in the Indian market as a new handset. Where can i return the handset, and also can i get a refund for the same.

I would like to get in-touch with someone who has had similar experiences with Naptol, regarding Blackberry phones. Also, kindly forward me the address and contact numbers for their main office in India, and also, information regarding the owners of the business. I am seeing a number of complaints specifically for the blackberry phone. has this been made aware to the Police or Other consumer product organization. I think Naptol is outright duping everyone by sending the second hand re-worked / re-furbished phones, that donot work and also are getting paid the full amount at the same time.