Naaptol Online Shopping Complaints & Reviews

These products sold by them are completely dummy products... very cheaper than chinese phones bt they are putting mask of brand names on them...

I need to place a case on them... with the help of 50 unsatisfied customers

Dear Sandeep,

We are sorry to note that the item that you have purchased through the order no-3674754.

As per our telephonic conversation you said that you have received damage/defective product.This is a very rare and unfortunate case and we apologize for the same.

We request you to kindly send the item back to our warehouse within 7 working days mentioning the order number on the packet.
* Items are to be returned with all accessories and original packaging.
* Careful attention is to be given with the packing of the product to avoid damage during transit.

Kindly do note- the above two points are to be strictly adhered to so that we may process with a refund.
We would request you visit your nearest Blue Dart office and send the whole product to the below mentioned address:

JS associates.
2, Mangesh Industrial estate,
Subhash Nagar
Mulund Link Road.
Nahur West - Mumbai 400 078.
Land mark Behind Designo Furniture Showroom

Also, provide the centralized A/c # 113260. Mode: DP to the logistics. You will not have to pay any courier charges for the same and if asked for the value of the order at the counter, kindly mention a value below Rs 1000 (as the order is defective does not hold any commercial value).

On the back cover of packing request you to add your name and complete address, along with Naaptol order no [3674754] and your mobile/ landline no for easy identification and further processing.

Please put the copy of print label/ invoice/delivery challan received by you (copy) inside the box along with a note stating the details of defect.

Kindly write back to us at [protected]@naaptol.com or call us at [protected] & help us with the awb# & cheque favoring name.

It would take 4 to 5 days for the product to reach us, & post that we would send you the refund cheque in 12 to 15 working days.

Request your patience in the interim.


Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.

Thanks for your reply... I have send the item back to your ware house.
Again it costed me around Rs.700 for courier as it is a mobile.

Please consider my request and send me back my refund money as soon as possible... I have to buy another mobile... Dont delay

Dear Customer,

We acknowledge the receipt of your order. Would like to inform, we have initiated a complete refund for the said order.

Cheque Favoring :Yugandhar T Amount : 7198.00/-

Please be informed it takes 3 working days for us to prepare the refund cheque and the same will be couriered to you at your mailing address, we expect you to receive the cheque within 7-10 working days.

Do write us back at [protected]@naaptol.com if the cheque is not delivered in 7 to 10 working days or call us at [protected] for further assistance.

Request your patience in the interim.

Thanks & regards,

customer care
naaptol online shopping pvt.Ltd.

Dear Mr.Mishra,

We are sorry to note that the item that you have purchased through the order no-3633519.

As per our telephonic conversation you said that you have received damage/defective product.This is a very rare and unfortunate case and we apologize for the same.

We request you to kindly send the item back to our warehouse within 7 working days mentioning the order number on the packet.
* Items are to be returned with all accessories and original packaging.
* Careful attention is to be given with the packing of the product to avoid damage during transit.

Kindly do note- the above two points are to be strictly adhered to so that we may process with a refund.
We would request you visit your nearest Blue Dart office and send the whole product to the below mentioned address:

JS associates.
2, Mangesh Industrial estate,
Subhash Nagar
Mulund Link Road.
Nahur West - Mumbai 400 078.
Land mark Behind Designo Furniture Showroom

Also, provide the centralized A/c # 113260. Mode: DP to the logistics. You will not have to pay any courier charges for the same and if asked for the value of the order at the counter, kindly mention a value below Rs 1000 (as the order is defective does not hold any commercial value).

On the back cover of packing request you to add your name and complete address, along with Naaptol order no [3633519] and your mobile/ landline no for easy identification and further processing.

Please put the copy of print label/ invoice/delivery challan received by you (copy) inside the box along with a note stating the details of defect.

Kindly write back to us at [protected]@naaptol.com or call us at [protected] & help us with the awb# & cheque favoring name.

It would take 4 to 5 days for the product to reach us, & post that we would send you the refund cheque in 12 to 15 working days.

Request your patience in the interim.


Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.

Dear Mr.Mishra,

We acknowledge the receipt of your order. Would like to inform, we have initiated a complete refund for the said order.

Cheque Favoring :Kailash Kishor Mishra Amount : 12298.00/-

Please be informed it takes 3 working days for us to prepare the refund cheque and the same will be couriered to you at your mailing address, we expect you to receive the cheque within 7-10 working days.

Do write us back at [protected]@naaptol.com if the cheque is not delivered in 7 to 10 working days or call us at [protected] for further assistance.

Request your patience in the interim.


Thanks & regards,

customer care
naaptol online shopping pvt.Ltd.

Sir due to this complaint. You have told that after returning your product you will get the check of refundable money. but i have returned the product and the product has been reached up to you. because you have informed me through phone call. That the product has been reached up to you. You make a confirmation call for the name which is to be written on check. but after that one week has been over . and I din't get any check from your side. Please process the check delivery faster. I hope you do it quick


regards
kailash mishra
order id 3633519.

Naaptol Blackberry 9530 — Faulty Product

I bought one Blackberry 9530 from Naaptol; order no-1356323. During the order booking, i chose to pay in 3 equal instalments which was not followed and i was aghast to see the complete bill at one go on my credit card account. Second, i was promised a free gift with the purchase which took another 50 days to rwach me. In between i had to call at least 20 times to the customer care and every time i was asked to have patience.

Now the main thing. I bought the mobile at 12,000 INR. From the day one it had problems. The voice clarity was not good. Every body used to ask me to speak little bit louder. I was sent to the repair centre which goes by the name of Ritco. It's in Pitampura as well as in Gurgaon. The guys there are pathetic. Gurgaon boss never picks up the phone which seem to be quite deliberate as they sell second hand products. They have stationed a security guard at the recpetion who even doesn't know the address. The Ritco Pitampura is even more amazing. The guys there are determined to prove you wrong. When you visit them, you will come to know what mistake you have done by buying a product from Naaptol. Heaps of mobiles are lying with them. I don't know from where they get such old sets which must have been running 10 years before.

I kept on visiting Ritco and meeting the people over there. They are horrible. In the meantime the phone had developed certain other complications like button getting inactive ETC.

I am relieved now as i finally sold off that phone at 40% of the pirce i bought it; 5000 INR. I very much relieved now. Naaaptol is a fraud company , i don't know how they advertise in new papers like Time of India about their products. They sell spurious phones, specially Balckberry handsets.

It's a general appeal to all not to buy anything from Naaptol even if they offer it for free. They will of course go to hell for this fraud. Had the consumer forum been active in India, i would be lodged a complaint.

good effert bro

Dear Customer,

As per our telephonic conversation, you said that your handset is not working properly.

Please accept our sincere apologies for the inconvenience caused to you. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.

Your complaint Id 2635623 & we have escalated this case to concerned vendor they will get back to you within 48 to 72 working hours. We request your patience in the interim.

You can also directly write to the vendor at [protected]@voxmobiles.com & [protected]@voxmobiles.com.

Please be assured of complete & satisfactory resolution.




Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.

Dear mr.Nageswararao,

we are sorry to note that the item that you have purchased through the order no-3661829.

As per our telephonic conversation you said that you have received damage/Defective product.This is a very rare and unfortunate case and we apologize for the same.

We request you to kindly send the item back to our warehouse within 7 working days mentioning the order number on the packet.
* Items are to be returned with all accessories and original packaging.
* Careful attention is to be given with the packing of the product to avoid damage during transit.

Kindly do note- the above two points are to be strictly adhered to so that we may process with a refund.
We would request you visit your nearest blue dart office and send the whole product to the below mentioned address:

js associates.
2, mangesh industrial estate,
subhash nagar
mulund link road.
Nahur west - mumbai 400 078.
Land mark behind designo furniture showroom

also, provide the centralized a/C # 113260. Mode: dp to the logistics. You will not have to pay any courier charges for the same and if asked for the value of the order at the counter, kindly mention a value below rs 1000 (as the order is defective does not hold any commercial value).

On the back cover of packing request you to add your name and complete address, along with naaptol order no [3661829] and your mobile/ Landline no for easy identification and further processing.

Please put the copy of print label/ Invoice/Delivery challan received by you (copy) inside the box along with a note stating the details of defect.

Kindly write back to us at [protected]@naaptol.Com or call us at [protected] & help us with the awb# & cheque favoring name.

It would take 4 to 5 days for the product to reach us, & post that we would send you the refund cheque in 12 to 15 working days.

Request your patience in the interim.

Thanks & regards,

customer care
naaptol online shopping pvt.Ltd.

Dear mr.Nageswararao,

thank you for providing courier detail to us.

It would take 4 to 5 days for the product to reach us, & post that we would send you the refund cheque in 12 to 15 working days.

Request your patience in the interim.

Thanks & regards,

customer care
naaptol online shopping pvt.Ltd.

Dear Mr.Nageswararao,

We acknowledge the receipt of your order. Would like to inform, we have initiated a complete refund for the said order.

Cheque Favoring :Tanuku Nageshwararao Amount : 7198.00/-

Please be informed it takes 3 working days for us to prepare the refund cheque and the same will be couriered to you at your mailing address, we expect you to receive the cheque within 7-10 working days.

Do write us back at [protected]@naaptol.com if the cheque is not delivered in 7 to 10 working days or call us at [protected] for further assistance.

Request your patience in the interim.

Thanks & regards,

customer care
naaptol online shopping pvt.Ltd.

naaptol .com — refund

I have ordered for mobile set on 4th march 2010 ,now its november month nor product or refund has been recived when i call ontheir help line no their only answer is ull recive in 7 days.I have asked for refund 2 months back their modus operindy is their courier co is also involved inthis scam they send one cover without cheque to coureir co keep it for one week then they return it back to co mentioning door was closed they keep it as proof that they have sent d cheque to owner,u can view my order no242813 my name is pushparaja

Naaptol.com — REFUND IS NOT RA

I bought a aircam &airfone product from naaptol, in the month of june 25th 2011, the camrecorder was faulty from the time I received it, I called them from the 21st of october non stop till november and got no response all executive in naaptol are disgusting and don't help at all, naaptol finally called in the month of november when I was abroad and said I have to send the default product to them in mumbai and the executive said he will send an sms of the address where I was suppose to send the product.
I received sms and I send camrecorder on 17-11-11.But naaptol executive say sir your product is not received. The same thing of calling naaptol everyday and registering a complaint..

I call everyday all executive say sir your complaint is register and our seniors call it under 24 hours .
My order no is 1966028

Dear Customer,

Please accept our sincere apologies for the inconvenience caused to you. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.

Your complaint Id 1878742 & we have escalated this case to concerned vendor team & and awaiting a revert on the same.

Kindly allow us 48-72 working hours to respond to your query.

Request your patience in the interim.


Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.

Dear Customer,

Please accept our sincere apologies for the inconvenience caused to you. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.

Your complaint Id 1878742 & we have escalated this case to concerned vendor team & and awaiting a revert on the same.

Kindly allow us 48-72 working hours to respond to your query.

Request your patience in the interim.


Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.

Dear mr.Varshney,

we were trying to reach you but at that time you were not contactable.

We regret for the prolonged delay in dispatching the replacement, please accept our apologies at this incident.

We have escalated the issue to the concerned vendor and the product would be dispatched to you at the earliest on priority basis.

Please be rest assured as you will receive the product within 7-10 working days from the booking date.

Once again please accept my apologies at this incident.

Thanks & regards,

customer care
naapttol online shopping pvt.Ltd.

Dear mr.Varshney,

as per our telephonic conversation, you said that you haven't received your refund cheque but we would like to informed you that we have already cheque prepared your cheque.

Kindly check below mention cheque details.

Cheque favouring name:- rajat varshney
cheque no:-146632

we expect you to receive the cheque within 7-10 working days.

Do write us back at [protected]@naaptol.Com if the cheque is not delivered in 7 to 10 working days or call us at [protected] for further assistance.

Request your patience in the interim.

Thanks & regards,

customer care
naaptol online shopping pvt.Ltd.

Naaptol.com — Extremely poor service by Naaptol.com!

Naaptol.com is extremely poor in attending to the complaints of it's customers.

I'd given a complaint under "Misleading Mobile Advertisement – Features Lacking!" but I am yet to get any reply.

I am thinking of taking legal action against Naaptol.com if it doesn't respond soon.

If you want to buy something online think twice.
The product you will receive may not be in keeping with what was advertised.
And then, for returning the product & getting a proper one or even the refund can really be a time-taking affair; in fact, this can cause a lot of mental harassment to you.

Dear Sir/Madam,

We regret for the inconvenience caused to you.

We would surely help you, kindly help us with your order id so that we can assist you further.

Please be assured of complete resolution.



Thanks & Regards,

Customer Service.
Naaptol Online Shopping Pvt.Ltd.

My main complaint is in "Misleading Mobile Advertisement – Features Lacking!" which I'd already stated.
Can't you see it in this site?

You have already given response to me there, then why the hell are you asking for details?
Are you that blind?

Just go and check there.

You keep on regretting the "inconvenience caused to you", but you are not taking any action. WHY?

Dear Mr.Joshi,

We are sorry to note that the item that you have purchased through the order no-3511777.

As per our telephonic conversation you said that you have received damage/defective product.This is a very rare and unfortunate case and we apologize for the same.

We request you to kindly send the item back to our warehouse within 7 working days mentioning the order number on the packet.
* Items are to be returned with all accessories and original packaging.
* Careful attention is to be given with the packing of the product to avoid damage during transit.

Kindly do note- the above two points are to be strictly adhered to so that we may process with a refund.
We would request you visit your nearest Blue Dart office and send the whole product to the below mentioned address:

JS associates.
2, Mangesh Industrial estate,
Subhash Nagar
Mulund Link Road.
Nahur West - Mumbai 400 078.
Land mark Behind Designo Furniture Showroom

Also, provide the centralized A/c # 113260. Mode: DP to the logistics. You will not have to pay any courier charges for the same and if asked for the value of the order at the counter, kindly mention a value below Rs 1000 (as the order is defective does not hold any commercial value).

On the back cover of packing request you to add your name and complete address, along with Naaptol order no [3511777] and your mobile/ landline no for easy identification and further processing.

Please put the copy of print label/ invoice/delivery challan received by you (copy) inside the box along with a note stating the details of defect.

Kindly write back to us at [protected]@naaptol.com or call us at [protected] & help us with the awb# & cheque favoring name.

It would take 4 to 5 days for the product to reach us, & post that we would send you the refund cheque in 12 to 15 working days.

Request your patience in the interim.


Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.

Dear Mr.Joshi,

We acknowledge the receipt of your order. Would like to inform, we have initiated a complete refund for the said order.

Cheque Favoring : Vishnu Joshi Amount : 5298.00/-

Please be informed it takes 3 working days for us to prepare the refund cheque and the same will be couriered to you at your mailing address, we expect you to receive the cheque within 7-10 working days.

Do write us back at [protected]@naaptol.com if the cheque is not delivered in 7 to 10 working days or call us at [protected] for further assistance.

Request your patience in the interim.



Thanks & regards,

customer care
naaptol online shopping pvt.Ltd.

Sony Ericsson — Given Wrong information and doesn't want to give the receipt of the cash

I have given two Sony Ericsson's phone model no. are P990i and K750I TO THE SERVICE STATION in gariahat. the service station name is BABLI MEDIA,109A RASBEHARI AVENUE. they have given the estimate of Rs. 1200 for the P990i and Rs. 850 for the K750I. But after that the are asking me Rs.3000 for P990i and Rs. 2000 for K750i. And the are telling that they won't give the receipt of the cash also. The work order no. for P990i is SE309BMG10540 and IMEI/Serial no. is [protected].
And the work order no. for K750I is SE309BMG10539 and IMEI/Serial no. is [protected]. My phones are not repaired and then also ive to pay them around Rs. 600. They even doesn't know how to behave with the customer also. i am regretting of going to the customer service centre. Even the address of this service centre is given by the Sony Ericsson Customer service. Please take initiative step so that in future nobody have to face such problems

As requested by you, following are shipping status updates of your shipment(s).


Waybill Number : [protected]
[protected][protected]
Pickup Date : 23 March 2012
From : CHENNAI
To : MUMBAI
Status : SHIPMENT DELIVERED
Date of Delivery : 24 March 2012
Time of Delivery : 16:15
Recipient : SHANTHA

Till now i did not get any update from ur side

Wat do u think in ur mind that we are fool r o wat that i received the same product again and i call the customer care they are telling refund will give in 7 days how will u refund the the money while the product resent to me

see the reply the naaptol

Dear Mr.Thirunavukkarasu,

This is to inform you that, your replaced product has been dispatched from vendor end via DTDC courier AWB # V08565712 dated 03.04.2012.

Be rest assured as you will receive the replacement within 7 working days, if you will face same product after the re-delivery please write us back, so we can further take appropriate action to resolve your issue.

Your patience & co-operation in the interim would be highly appreciated.
Thanks & Regards,

Deepika S.
CRM.

Dear sir/mam
This is my order no :361650 and product is w910i and i recevied the product in 19 March 2012 and having some problem in that product so i sent product to you on 23 March 2012 and i reply from u that u will refund my money in cheque and one person called from your side and asked my cheque favoring name: J THIRUNAVUKKARASU and he told that u will recevived cheque in 7 working days but yesterday i recevied replacement from ur side with my knowledge after open the box i foun another mobile and i switch on but it doesn't power on some red coloured light blink in upper keypad c i thought battery must be low so plugged in charger but nothing happened and i am totally in confuse that u having online shopping site and delivering the product with out cheking properly, Errors may happend sometime but in my issue it occurs again again

Dear Customer,

We are sorry to note that the item that you have purchased through the order no-3616150.

As per our telephonic conversation you said that you have received damage/defective product.This is a very rare and unfortunate case and we apologize for the same.

We request you to kindly send the item back to our warehouse within 7 working days mentioning the order number on the packet.
* Items are to be returned with all accessories and original packaging.
* Careful attention is to be given with the packing of the product to avoid damage during transit.

Kindly do note- the above two points are to be strictly adhered to so that we may process with a refund.
We would request you visit your nearest Blue Dart office and send the whole product to the below mentioned address:

JS associates.
2, Mangesh Industrial estate,
Subhash Nagar
Mulund Link Road.
Nahur West - Mumbai 400 078.
Land mark Behind Designo Furniture Showroom

Also, provide the centralized A/c # 113260. Mode: DP to the logistics. You will not have to pay any courier charges for the same and if asked for the value of the order at the counter, kindly mention a value below Rs 1000 (as the order is defective does not hold any commercial value).

On the back cover of packing request you to add your name and complete address, along with Naaptol order no [3616150] and your mobile/ landline no for easy identification and further processing.

Please put the copy of print label/ invoice/delivery challan received by you (copy) inside the box along with a note stating the details of defect.

Kindly write back to us at [protected]@naaptol.com or call us at [protected] & help us with the awb# & cheque favoring name.

It would take 4 to 5 days for the product to reach us, & post that we would send you the refund cheque in 12 to 15 working days.

Request your patience in the interim.


Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.

Dear Customer,

We acknowledge the receipt of your order. Would like to inform, we have initiated a complete refund for the said order.

Cheque Favoring :J THIRUNAVUKKARASU Amount : 5298.00/-

Please be informed it takes 3 working days for us to prepare the refund cheque and the same will be couriered to you at your mailing address, we expect you to receive the cheque within 7-10 working days.

Do write us back at [protected]@naaptol.com if the cheque is not delivered in 7 to 10 working days or call us at [protected] for further assistance.

Request your patience in the interim.




Thanks & regards,

customer care
naaptol online shopping pvt.Ltd.

This is not the way to sale out your product to the customers, this is cheating, will not be entertain any how.

Dear Mr.Vishwakarma,

We are sorry to note that the item that you have purchased through the order no-3545424.

As per our telephonic conversation you said that you have received damage/defective product.This is a very rare and unfortunate case and we apologize for the same.

We request you to kindly send the item back to our warehouse within 7 working days mentioning the order number on the packet.
* Items are to be returned with all accessories and original packaging.
* Careful attention is to be given with the packing of the product to avoid damage during transit.

Kindly do note- the above two points are to be strictly adhered to so that we may process with a refund.
We would request you visit your nearest Blue Dart office and send the whole product to the below mentioned address:

JS associates.
2, Mangesh Industrial estate,
Subhash Nagar
Mulund Link Road.
Nahur West - Mumbai 400 078.
Land mark Behind Designo Furniture Showroom

Also, provide the centralized A/c # 113260. Mode: DP to the logistics. You will not have to pay any courier charges for the same and if asked for the value of the order at the counter, kindly mention a value below Rs 1000 (as the order is defective does not hold any commercial value).

On the back cover of packing request you to add your name and complete address, along with Naaptol order no [3545424] and your mobile/ landline no for easy identification and further processing.

Please put the copy of print label/ invoice/delivery challan received by you (copy) inside the box along with a note stating the details of defect.

Kindly write back to us at [protected]@naaptol.com or call us at [protected] & help us with the awb# & cheque favoring name.

It would take 4 to 5 days for the product to reach us, & post that we would send you the refund cheque in 12 to 15 working days.

Request your patience in the interim.


Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.

I got my refund back from Naaptol.com, Ms. Divya has given personally attention in my case and resolve my query.
Thanks.

Dear Mr.Vishwakarma,

We have given complete refund against your order # 3545424. We sincerely apologize for the inconvenience caused to you.

The amount has been credited to your bank account.

In addition, we will further evaluate how we can prevent this problems from occurring again in the future.

It’s our goal to retain you as a satisfied customer and will hope to serve you again in the future.

Do shop with us in future.



Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.

parth chaudhary
[protected]

Dear Mr.Chaudhary,

We are sorry to note that the item that you have purchased through the order no-2998041.

As per our telephonic conversation you said that you have received damage/defective product.This is a very rare and unfortunate case and we apologize for the same.

We request you to kindly send the item back to our warehouse within 7 working days mentioning the order number on the packet.
* Items are to be returned with all accessories and original packaging.
* Careful attention is to be given with the packing of the product to avoid damage during transit.

Kindly do note- the above two points are to be strictly adhered to so that we may process with a refund.
We would request you visit your nearest Blue Dart office and send the whole product to the below mentioned address:

JS associates.
2, Mangesh Industrial estate,
Subhash Nagar
Mulund Link Road.
Nahur West - Mumbai 400 078.
Land mark Behind Designo Furniture Showroom

Also, provide the centralized A/c # 113260. Mode: DP to the logistics. You will not have to pay any courier charges for the same and if asked for the value of the order at the counter, kindly mention a value below Rs 1000 (as the order is defective does not hold any commercial value).

On the back cover of packing request you to add your name and complete address, along with Naaptol order no [2998041] and your mobile/ landline no for easy identification and further processing.

Please put the copy of print label/ invoice/delivery challan received by you (copy) inside the box along with a note stating the details of defect.

Kindly write back to us at [protected]@naaptol.com or call us at [protected] & help us with the awb# & cheque favoring name.

It would take 4 to 5 days for the product to reach us, & post that we would send you the refund cheque in 12 to 15 working days.

Request your patience in the interim.


Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.

M/S naaptol
This is regarding naaptol order no.2998041. Your faulty product has been sent back to you from Delhi on 19/3/12, through blue dart express limited as per your request. The package will reach to naaptol office by 20/3/12 ( evening). Request you to keep me informed about the process

PARTH CHAUDHARY
[protected]

Dear Mr.Chaudhary,

We acknowledge the receipt of your order. Would like to inform, we have initiated a complete refund for the said order.

Cheque Favoring :PARTH CHAUDHARY Amount : 9798.00/-

Please be informed it takes 3 working days for us to prepare the refund cheque and the same will be couriered to you at your mailing address, we expect you to receive the cheque within 7-10 working days.

Do write us back at [protected]@naaptol.com if the cheque is not delivered in 7 to 10 working days or call us at [protected] for further assistance.

Request your patience in the interim.

Thanks & regards,

customer care
naaptol online shopping pvt.Ltd.

I've complaint against my order no.993739 forRefund my money 4298.00 form the dt.30.11.2010 but i've not received any information from Naaptol.
Please help me.

i'm so angry

my product blakberr strome 9580 really they don't have comments sense how to talk with customer and naaptol really on of the fraud Cheater or nothing else no service no product nothing

Dear Mr.Ali,

As per our telephonic conversation, you said that you has not received refund amount cheque.

Please accept our sincere apologies for the inconvenience caused to you. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.

We have escalated the issue to our concerned finance team and awaiting a revert on the same.

Kindly allow us 48-72 working hours to respond to your query.

Request your patience in the interim.


Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.

Dear Sir/Madam

Last month i bought a BLACK BERRY HANDSET from Naaptol.Com after seeing an ad in newspaper. My Naaptol.com Order No. 3511777 dtd 28/02/2012. I got the product and a few days later i found that the Handset was not in satisfactory level, and its not working. Because of this I suffered a lott. I complained a lot of times to the Naaptol customer care. Naaptol.com is a fraud firm and even they don’t have any email id. Only they have one STD no in which, when we are calling there is a recorded message and we are not able to contact them. Once I spoke with Naaptol Customer care executive in one STD No. they promised they will get back me soon.But they didn’t given any response. Since then I am trying to contact Naaptol.com Every customer of Naaptol.com is facing the same problem. I would like to request you to kindly take a action against the firm (i.e. Naaptol.com)
The STD No. which they given in the News Paper is -[protected]/[protected]. This firm is continously cheating the public with their fraud Advertisement and wrong products.

I want take a strict action against the firm so that they should rectify my problem immediately.

Dear Mr.Joshi,

We are sorry to note that the item that you have purchased through the order no-3511777.

As per our telephonic conversation you said that you have received damage/defective product.This is a very rare and unfortunate case and we apologize for the same.

We request you to kindly send the item back to our warehouse within 7 working days mentioning the order number on the packet.
* Items are to be returned with all accessories and original packaging.
* Careful attention is to be given with the packing of the product to avoid damage during transit.

Kindly do note- the above two points are to be strictly adhered to so that we may process with a refund.
We would request you visit your nearest Blue Dart office and send the whole product to the below mentioned address:

JS associates.
2, Mangesh Industrial estate,
Subhash Nagar
Mulund Link Road.
Nahur West - Mumbai 400 078.
Land mark Behind Designo Furniture Showroom

Also, provide the centralized A/c # 113260. Mode: DP to the logistics. You will not have to pay any courier charges for the same and if asked for the value of the order at the counter, kindly mention a value below Rs 1000 (as the order is defective does not hold any commercial value).

On the back cover of packing request you to add your name and complete address, along with Naaptol order no [3511777] and your mobile/ landline no for easy identification and further processing.

Please put the copy of print label/ invoice/delivery challan received by you (copy) inside the box along with a note stating the details of defect.

Kindly write back to us at [protected]@naaptol.com or call us at [protected] & help us with the awb# & cheque favoring name.

It would take 4 to 5 days for the product to reach us, & post that we would send you the refund cheque in 12 to 15 working days.

Request your patience in the interim.


Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.

Dear Mr.Ali,

We have given complete refund against your order # 3434486. We sincerely apologize for the inconvenience caused to you.

The amount has been credited to your bank account.

In addition, we will further evaluate how we can prevent this problems from occurring again in the future.

It’s our goal to retain you as a satisfied customer and will hope to serve you again in the future.

Do shop with us in future.



Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.

I booked an order (twice their website showed error the both times) 6278661 and 6278608 these are the order details . I called their customer care and told them to cancel my orders just after 30min and the executive said that i will get my money back in 5days and its about 50 days i didnt get my money back . Whenever i call them they got some new excuse and sometimes they even refuse for my money back i also email them at their support email address and i also called about 50 times . Their website says best possible time for refund in 2 days help me plz

Naaptol Online Shopping — exchange of product

contact me urgently

Dear Mr.Varma,

As per our telephonic conversation, you said that you have not received delivery.

We regret for the prolonged delay in dispatching the order, please accept our apologies at this incident.

We have escalated the issue to our concerned logistics and vendor team and awaiting a revert on the same.

Kindly allow us 48-72 working hours to respond to your query.

Request your patience in the interim.



Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.

Dear Mr.Pattnaik,

As per our telephonic conversation you said that blue dart guys is asking you mail from naaptol.

Please accept our sincere apologies for the inconvenience caused to you. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.

We have escalated the issue to our team and awaiting a revert on the same.

Kindly allow us 48-72 working hours to respond to your query.

Request your patience in the interim.


Thanks & Regards,

Customer Care
Naaptol Online Shopping

Extremely inefficient and unprofessional attitude of Naaptol - which in any case is very common.

>>"provide the best solution available to resolve your issue as soon as possible."

Naaptol's "as soon as possible" means making you wait for a few months to resolve as simple an issue as returning a defective product - and getting the refund.

This is happened not just with me - but with others as well.

Dear Mr. Patniak,

We acknowledge the receipt of your order. Would like to inform, we have initiated a complete refund for the said order.

Cheque Favoring : Rajesh Patniak Amount : 4298.00/-

Please be informed it takes 3 working days for us to prepare the refund cheque and the same will be couriered to you at your mailing address, we expect you to receive the cheque within 7-10 working days.

Do write us back at [protected]@naaptol.com if the cheque is not delivered in 7 to 10 working days or call us at [protected] for further assistance.

Request your patience in the interim.

Thanks & regards,

customer care
naaptol online shopping pvt.Ltd.

Dear Mr.Iyer,

As per our telephonic conversation, you said that you have not received battery with product.

Please accept our sincere apologies for the inconvenience caused to you. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.

Your complaint Id 2592292 & we have escalated this case to concerned vendor they will get back to you within 48 to 72 working hours. We request your patience in the interim.

You can also directly write to the vendor at [protected]@voxmobiles.com & [protected]@voxmobiles.com.

Please be assured of complete & satisfactory resolution.



Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.

Dear Sir/Madam,

We regret for the inconvenience caused to you.

We would surely help you, kindly help us with your order id so that we can assist you further.

Kindly write back to us at [protected]@naaptol.com or call us at [protected] for further assistance.

Please be assured of complete resolution.



Thanks & Regards,

Customer Service.
Naaptol Online Shopping Pvt.Ltd.

Dear Mr.Kirubagaran,

We are sorry to note that the item that you have purchased through the order no-3472933.

As per our telephonic conversation you said that you have received damage/defective product.This is a very rare and unfortunate case and we apologize for the same.

We request you to kindly send the item back to our warehouse within 7 working days mentioning the order number on the packet.
* Items are to be returned with all accessories and original packaging.
* Careful attention is to be given with the packing of the product to avoid damage during transit.

Kindly do note- the above two points are to be strictly adhered to so that we may process with a refund.
We would request you visit your nearest Blue Dart office and send the whole product to the below mentioned address:

JS associates.
2, Mangesh Industrial estate,
Subhash Nagar
Mulund Link Road.
Nahur West - 400 078.
Land mark Behind Designo Furniture Showroom

Also, provide the centralized A/c # 113260. Mode: DP to the logistics. You will not have to pay any courier charges for the same and if asked for the value of the order at the counter, kindly mention a value below Rs 1000 (as the order is defective does not hold any commercial value).

On the back cover of packing request you to add your name and complete address, along with Naaptol order no [3472933] and your mobile/ landline no for easy identification and further processing.

Please put the copy of print label/ invoice/delivery challan received by you (copy) inside the box along with a note stating the details of defect.

Kindly write back to us at [protected]@naaptol.com or call us at [protected] & help us with the awb# & cheque favoring name.

It would take 4 to 5 days for the product to reach us, & post that we would send you the refund cheque in 12 to 15 working days.

Request your patience in the interim.


Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.

Dear Customer,

We regret for the inconvenience caused to you.

We would surely help you, kindly help us with your order id so that we can assist you further.

Kindly write back to us at [protected]@naaptol.com or call us at [protected] for further assistance.

Please be assured of complete resolution.



Thanks & Regards,

Customer Service.
Naaptol Online Shopping Pvt.Ltd.

Dear Sir/Madam,

We regret for the inconvenience caused to you.

We would surely help you, kindly help us with your order id so that we can assist you further.

Kindly write back to us at [protected]@naaptol.com or call us at [protected] for further assistance.

Please be assured of complete resolution.



Thanks & Regards,

Customer Service.
Naaptol Online Shopping Pvt.Ltd.

I have also ordered the same product. I am very much afraid about the quality and originality of the product. I will match each feature with the product in the internet. I have the proposed specification. If something does not match then I will reject the product and not pay the amount. I have found a lot of complain against NAPTOL in the net. I think this basically a cheating site. Not like other good sites like Flipkart, Homeshop18 etc.

My order Id: 3781672

Naaptol.com — Incomplete packet sent

I have purchased one Blacberry model 9630 by ordering online from Naptol.com, the offer was consists of Leather Pouch costing to Rs. 1000/- is They have sent only the Balacberry not the leather pouch, now I have been chasing for the same but co is denying to sent.