Naaptol — defective and useless products

Address:

Kaushambi, Uttar Pradesh

Dear Sirs,
On the basis of an advertisement in Times of India ( New Delhi Edition) I, Rita Mishra had ordered a Mini Silai Machine with thread set and a classic gold jewellery set. This was delivered to me at my Kaushambi Address vide Order No.3832848 Courier receipt No.[protected] sent by Alpha Radio Delhi,Naaptol Online Shopping Pvt Ltd,C/o: Quantium Mail Logistics Solutions India Pvt Ltd,Khasara No 27-11/13, Rajokri Road, Samalka, New Delhi-110037.. To my horror I found that the jewellery set was a cheap and useless one and the sewing machine becomes unusually hot the moment it is switched on and is not at all workable/usable.I have already lodged a complaint with the Naptol customer care at Mumbai. After repeated reminders and requests to take it back or send some representatives to redress the problem which request was not accepted,, I was advised by the customer care to return it by post at the above address When asked about the telephone number of the above address , it was reported that there is no number. When asked as to whether we can deliver it back by hand in the said Samalka address , we were told that they will receive it back only when sent by post. I tried then to send it by courier and the courier man told that the address looks incorrect and hence they need telephone number of the addressee. Therefore I had to send it by Regd. parcel through post office but this was returned by post office with a remark that the address is incomplete.
I find that there is a systematic attempt to defraud the customers by the Naptol people since it is unbelievable that they don’t know about the quality of the product they are selling or that the Delhi address from which it is sent through courier has no telephone number. The way I was replied by the customer care aroused in me a suspicion about the real motive of the NAPTOL which was confirmed subsequently in the return of the product back to me by the post office.
Therefore I am constrained to hereby request Naptol to refund my money of Rs.2000/- alongwith the cost of regd post of Rs.40/- at the earliest failing which I would be forced to move the consumer court against NAPTOL to return me the cost as well as compensate me for loss of time, harassment and mental agony.
Rgds,
Rita Mishra, [protected]