Naaptol Online Shopping Complaints & Reviews

Hi, i placed an order for samsung
mpower tv phone on 2.9.12 for rs
4650. I got confirmation that order
accepted and will be processed soon
but to my surprise, I got message on
5.9.12 that due to out of stock
situation, my amount will be
refunded.
I got another messag on 6.9.12 that
my refund cheque processed soon.
So I want to know that my account
debited online using debit card but
why they send me cheque for which I
have to wait for how many days
this is cheating and use of customer's
money for one week.
I want that before taking any order,
they need to check stock so that
cusomer do not place order.
Comments

I booked this tool kit on Naaptol and I got it after three weeks. I do not complain about the delay in delivery as I am located in a rather remote area where there exists no courier service. It came to me via IndiaPost. I find it to be an awesome purchase given the price tag although I am yet to explore the contents practically. Thumbs up Naaptol.

Im happy to say at Naaptol’s site becoz at a very low cost for a branded product.

I had brought Skymark Scribble Set from naaptol which was worth rs.1,583.

With Naptol we can purchase branded products they have a great collection and the best part is with low cost..

In future i would love to shop with naaptol i have also informed all my friends about my experience...

I appreciate their sales & customer care executive exactly understand customer needs & they also do suggest as per our needs .... their customer care team is too good really polite and good knowledge about the order and product features.

Thanks to Naaptol & their all support team..

Good deal with naaptol online shopping for electronic accessories...

Im one if the happy customer of naaptol online shopping.....
Im regular online shopper with naaptol team & I had taken so many products from naaptol & i had received all material with good condition.

If I found any query in my product there naaptol customer care executive solved my problems also immediately...

MY Experience with naaptol is very nice......

My EXPERIENCE with naaptol was very awesome...

One of the best site for online shopping ...I have purchased from naaptol web site one Stylish Frank Bellucci Leather Wallet worth Rs.699...when i have receive it was sealed packed with well condition Wallet received.Its a Good quality made leather wallet. ....

Naaptol is the best for all......
thax to all........

I have bought VOX V9 + V11 mobile hand sets during the month of July,2012. BUt, after using the mobiles for hardly about fifteen days, they started giving troubles such as overhating while call is on, hanging down, malfunctioning, no tone and what not? For complaining to the VOX, the package didn't have any booklet/ warranty card/any other information booklet or even the customer care number is not there. This is very bad that a mobile phone pack contains no booklet.

I was looking for branded mobile that time i saw Nokia Asha mobile in naaptol site.....there was mentioned that will get delivery at home within 7 days after that I placed this order & received it within a week at my home....

I saved my time & about this product received in very well condition package & this features also awesome..

My first deal with naaptol very nice & to all my friends suggest only buy from naaptol...

I placed an order on naaptol for a titan watch on 14th august vide order no 4674215. The payment was also done online while placing the order.I called naaptol customer care after placing the order and executive confirmed that order will be delivered by 20th august. Then I called on 20th august then i was told it will be done by 24th august which also was not done. Then i wrote a feedback on the website but received no reply till now. Then i called on 23 rd august and the executive told me that i will receive the order between 1-7 days. today is 28th and i have yet not received any notification regarding the delivery of the product. Then i wrote a mail in write to ceo column on 28th aug on their website but no reply till today. Then i again called the customer care on 28th aug they told me i will receive a confirmation call in 1 hr but received no call till date.

Their executives have no idea about the status they themselves are so confused on what is happening. the process is so unorganized. They dont understand the meaning of customer care , they are not bothered about customer complaints. i have 4 complaints registered but no reply on them .

You will find maximum number of complaints against naaptol.com on any complaint forum in online shopping segment and that says it all.

The order tracking link is also useless from the time i placed the order it just shows order verified and will be delivered shortly.

The order procedure according to their website :
Order Procedure in Naaptol
Once the order is registered within the system, it awaits for payment to be done.
As payment against order is cleared through Checque/DD or CreditCard / Internet banking Order will be shipped immediately.
In Cash on Delivery option, the Order is processed for shipment as the payment is collected at the time of delivery.
If the payment is declined by the bank then the order will not be processed further.

I bought it as a bday gift for sum 1 wd the bday long gone. I only placed the order because it was not available on any good website. Only god knows when i will receive the product.

i ordered a book of order no 4557431 on 31st of july......i called to naaptol official no at more then 100 times.....bt yet have no recieved book and there is no any response

I ordered a pair of Adidas tracksuit medium size. Order ID 4766786. When i received the them they were of small size and the tag on which the "S" size was indicated had been scratched with a pen and next to it mentioned "M" and product is not genuine. Do you think people are that stupid to believe that they have grown up in size from the day to the next. I sent mails and calls to your customer care support but no replies. I want to return the tracksuits to back and be refunded for it.

This is regarding a product I purchased from www.naaptol.com website.

I had ordered "KENKO 10x25 DH Binoculars" on 22 Aug 2012. However what I've received after 8 days on 30 Aug 2012 is "KENKO 10x25 DHSG Binoculars". As you can see there is difference between the two products, please note I ordered the "DH" variant, not "DHSG".

The link from www.naaptol.com website which I had ordered from is http://www.naaptol.com/price/4357160-Kenko-10x25-DH-Binocular.html

Let me also point the link to the product that I actually received (note this product does not appear on website www.naaptol.com)
http://www.flipkart.com/kenko-8x21-dhsg-binoculars/p/itmdcmgxyrdxcenx?pid=ACCDCM...⇄

Hope you can make out the difference in the products. On contacting your customer care, I was first told the product I've received was the offer product and my main product is yet to be received. After a brief discussion as to when I'll receive my original/main product I was told the two products are the same and it is what I had ordered.
On insisting that it is NOT the same I was put on hold indefinitely, obviously to ignore my issues and subsequent consequences.

I want the original product shipped ASAP. And the wrong product received by me should be collected by them on their own.

Hi,

Myself Soheb from Delhi & I purchased VITO CARLO Casual Shoes + Sunglasses + Free Stylish Watch from naaptol.....

When I was gone to buy this product in my local market but this cost was very high but in naaptol i got this all thing only cost of Rs.1999 I saved my money.

I really liked the shoes, the watch and sunglasses are add on’s.

Thanks Naaptol....

I never wanted to use this medium of complaint, but Alas Naaptol is compelling me to print the email conversation here. Awaiting a positive response from them -

[protected][protected][protected][protected]
Order no.4244156
[protected][protected][protected][protected]
Shailendra Kumar <[protected]@ishail.com>
Wed, Aug 29, 2012 at 10:50 PM

Reply-To: [protected]@ishail.com

To: Reply <[protected]@naaptol.com>

Cc: divya.[protected]@naaptol.com, Jignesh.[protected]@naaptol.com, Bhavana <[protected]@gmail.com>

It has been a MONTH and I have NO UPDATES to my order, if you cannot fullfill, please refund my money ASAP.

Regards

Shailendra

On Wed, Aug 22, 2012 at 3:36 PM, Shailendra Kumar <[protected]@ishail.com> wrote:
Requesting update on the AWB and shipping details.
Regards

On Mon, Aug 20, 2012 at 6:17 PM, Reply <[protected]@naaptol.com> wrote:

Dear Mr.Gupta,

Thank you for writing to Naaptol


Please be informed it takes 2-3 working days for our warehouse systems to be updated with your AWB & order details.

Please be rest assured once a confirmation is received from them, a complete replacement will be initiated and will keep you updated you on the same.


Appreciate your patience in the interim.

Thanks and Regards,
[censored]ikanth K.
CRM.
----- Original Message -----

From: Shailendra Kumar

To: Reply

Cc: divya.[protected]@naaptol.com ; Jignesh.[protected]@naaptol.com ; Bhavana
Sent: Monday, August 20, 2012 4:47 PM

Subject: Re: Order no.4244156

I have not recieved any update on this order, I again request to please process a refund as it has taken more than 10 days.

Regards


On Sun, Aug 12, 2012 at 8:11 PM, Shailendra Kumar <[protected]@ishail.com> wrote:


If you sending replacement please send on the following address -



Bhavana Gupta

33A Vertex Lakeview

Nizampet Road (Behind Eshwar Villas)

Kukatpally Hyderabad 500085

Regards



On Sat, Aug 11, 2012 at 5:10 PM, Reply <[protected]@naaptol.com> wrote:

Dear Mr.Gupta,

Please accept our sincere apologies for the inconvenience caused to you.

We acknowledge the receipt of your order & be assured your replacement will get within 7-10 working days at your mailing address.

Request your patience in the interim.


Thanks and Regards,

[censored]ikanth K.
CRM.
----- Original Message -----

From: Shailendra Kumar
To: Reply

Cc: divya.[protected]@naaptol.com ; Jignesh.[protected]@naaptol.com ; Bhavana

Sent: Saturday, August 11, 2012 8:45 AM

Subject: Re: Order no.4244156

Hi Deepika -
I had courier the defective product to you which has been delivered on 3rd Aug. The problem with brand is that they don't have any service center in Hyderabad, so either you refund and allow me to select another product. Thanks for all your help, but I am really facing challenge into my newly kitchen.

Below are the details -
Waybill No : [protected]
Pickup Date 3 August 2012

From Hyderabad

To New Delhi

Status SHIPMENT DELIVERED

Date of Delivery 04 August 2012

Time of Delivery 11:40

Recipient Ajay

You can always call me on +91720XXXXX

Regards

Bhavana


On Tue, Jul 31, 2012 at 6:33 PM, Reply <[protected]@naaptol.com> wrote:



Dear Miss Bhavana,

As per our telephonic conversation, firstly please accept my apologies for the inconvenience caused to you.

We are sorry to note that the item that you have purchased through the order no - 4244156 is found in defective,.This is a very rare and unfortunate case and we apologize for the same.



We request you to kindly send the item back to our warehouse within 7 working days mentioning the order number on the packet.



* Items are to be returned with all accessories and original packaging.
* Careful attention is to be given with the packing of the product to avoid damage during transit.



Kindly do note- the above two points are to be strictly adhered to so that we may process with a replacement .



We would request you visit your nearest courier office and send the defective product to the below mentioned address:



Naaptol Warehouse
Khasra no.386,
Gail no.2, A Block,
Mahipalpur Ext.,
Near Jet Airline Office,
New delhi-110037.



On the back cover of packing request you to add your name and complete address, along with Naaptol order no [4244156] and your mobile/ landline no for easy identification and further processing.



Please put the copy of print label/ invoice/delivery challan received by you (copy) inside the box along with a note stating the details of defect.



Kindly write us back with the AWB # & after sending product,



It would take 2-3 working days for the product to reach us, & once the product reaches us we would dispatched the replacement and a same would be couriered to you within 10-15 working days.



Request your patience in the interim.



Thanks and Regards,



Deepika S.
CRM.


----- Original Message -----
From: Shailendra Kumar

To: [protected]@naaptol.com

Cc: Bhavana

Sent: 31/07/2012 04:18 PM

Subject: Re: Auto Resonse Complaint Is Registered Mailer




Hi,



I did not recieve a response on the following complaint against order number 4244156. I am not satisfied with the product. First it came as DOA and did not work, then I contact the Padmini directly to send me a defective part which again recieved as a defective part.

Last time also when I spoke on phone with your customer care rep, I was told that I will get a sms for reverse pick up.



I am once again requesting to initiate a pickup for this faulty product, and refund either the amount or provide me credit so that I can buy another product on different brand.



Regards

Shailendra | 98663XXXXX





On Fri, Jul 20, 2012 at 4:03 PM, <[protected]@naaptol.com> wrote:





Dear Customer,





We take this opportunity to thank you and it is our pleasure to serve you. We have registered your complaint no: 3220466 and your order no is 4244156.



The product for which your complain have been registered is Padmini Flair BF Chimney



Kindly allow us to respond to your concern within next 5 to 7 working days.



We assure you timely response and resolution.



Note: This is a system generated response.



Truly,



Naaptol Customer Care

I orderd my product(book) management for ugc net/slet on 31st july on NAAPTOL at www.naaptol.com but beyond one month has past but I don’t have any product detail or any product information . I have called more then 100 times on following numbers / [protected]/[protected] if you need I have a detailed Bill of my Phone which shows the call details. I don’t under stand that why is this delay happning in delivering such small a product if you cant manage it then why do you people take orders why do you people have to overload your self’s . If it was Uk i woud hav had charged you for mental harassment belive me and would have even seized your On Line Shopping . I am realy not happy & satisfied with the way you people work . All i can say for NAAPTOL is YOU PEOPLE ARE HOPELESS. If you people have any value for your Customers or have any of shame then please get back to us on [protected]

My first online Shopping with naaptol & its risk free online shopping...

Im talking about my New 1.2 GHz VOX Capacitive Touch Screen Tablet PC which I purchased before one months ago... & this one seems to be excellently great, with Android 4.0 as its operating system, also in built software and wide viewing area. Overall an impressive tablet which is not to be missed. ....

Dear Naaptol Team,

I would like to thank to naaptol guys.....

I have bought BSNL Penta T-Pad IS701C Tablet....It is a handy 7inch tablet with a capacitive Multi Touch screen. I’ve been using this tablet since last 2 months and till date, it has really done a great job for me. It comes pre installed with the Android Ice cream Sandwich Operating System which the latest and the most advanced. It means you get the best user interface on a tablet for which you pay very less. It also means that you get free access to the Android market to download hundreds of amazing applications and fun games. So, its a complete fun to have such intuitive tablet...

Dear sir,
After my complaint, I have got the mobile set only. Other Accessories not yet received against my order no: 4010350. I have received the following mail from Naaptol support
Please Arrange and make delivery of my Mobile Accessories or my Money to be returned. Please Take Necessory steps to my complaint.


balamurugan nivethitha
Aug 20 (8 days ago)

to care1


Dear Sir,
Please go through your messages 1 to 5 enclosed below. Please send my mobile accessories, and if it is sent to me Please iform the courrier details through Email. Please not that My handset is kept in idle for Last One month. Please Consider my request seriously.
T.S.Balamurugan, Order No: 4010350 (Naaptol)
Your Mail No: 1
From: Sandeep - Alpha Radios [mailto:[protected]@voxmobiles.com]
Sent: Tuesday, July 24, 2012 4:37 PM
To: [protected]@gmail.com
Cc: 'Nitin Kumar Verma'; 'Naaptol Response'; 'Saurabh Garg'; [protected]@voxmobiles.com; 'Ankit Insha'; [protected]@voxmobiles.com
Subject: RE: Order # 4010350 Dear Sir , As discussed with you , we are sorry for that you have not received your whole product. we will dispatch your accessories USB cable , Ear Phone , Battery ,User Manual , Bluetooth within 7 working days. Thanks & RegardsPratimaWeb Care- Alpha Radios.Contact no. [protected]
Your Mail No: 2
Sandeep - Alpha Radios [protected]@voxmobiles.com
Aug 6
to me, Nitin, Naaptol, Saurabh, sonutiwari, Ankit

Dear Sir , As discussed with you , we will dispatch accessory to you within seven working days . Thanks & RegardsSandeep kumarWeb Care- Alpha Radios.Contact no. [protected]
Your Mail No: 3
Sandeep - Alpha Radios [protected]@voxmobiles.com
Aug 13 (7 days ago)

to me, Nitin, naaptol.respon., saurabh.garg, support, ankit.insha, Vipin-, deepak, sonutiwari
You chose to allow [protected]@voxmobiles.com even though this message failed authentication
Click to disallow
Dear Sir, We will dispatch accessories to you within 2 working days. Thanks & RegardsSandeep kumarWeb Care- Alpha Radios.Contact no. [protected]
Your Mail No: 4
[protected]@naaptol.com
Aug 15 (5 days ago)
Dear Customer,
We take this opportunity to thank you and it is our pleasure to serve you. We have registered your complaint no: 3385393 and your order no is 4010350.
The product for which your complain have been registered is HTC-G1 3G Android Mobile
Kindly allow us to respond to your concern within next 5 to 7 working days.
We assure you timely response and resolution.
Note: This is a system generated response.
Truly,
Naaptol Customer Care
Your Mail No: 5
support [protected]@naaptol.com
Aug 17 (3 days ago)
to me, divya.susai, contact
Dear Mr. Balamurugan,
Thank you for writing to Naaptol.
We regret for the inconvenience caused to you, Please accept our apologies over the incident.
we have escalate your request our concern dept dispatch the missing Accessory.
Be rest assured as you will receive missing free gifts within 7 working day.
Thanks & Regards
Yogesh O.
CRM.
Reply Forward

To
M/s.Naaptol
Khasra No.386, Gali No.2
A-Block, Mahipalpur Extension
Near Jet Airlines Office
New Delhi – 110 037

Sir

Sub: Non-receipt of items.
Product: VOX 4SIM Touch Screen TV Mobile with Dual Camera & Dual Memory Card Slot – V9100 + Bluetooth.

Ref: i) Order No.4412738.
ii) Complaint No.3254550, dated 23/08/2012.

The non-receipt of the following items alongwith the aforesaid product:

i) Bluetooth
ii) Hear phones
iii) User Manual
iv) Service Guide
v) Warranty Card
vi) Handle Thread

I request you to send the aforesaid non-receipt of items immediately.

Thanking you

Yours faithfully
Lamba Yelliah Srinivas
Mobile:[protected]

Dear sir,
I received an email advertisement of a product from naaptol.com and i bought the product according to the specification of the product but when i received the product, that was different from the specification. When I complained to the naaptol.com, they refused to exchange or return the product.

Nature of complaint:-
I bought a BSNL Penta 7" Tablet. Specification mentioned it has SIM Card slot to use phone calls. But the product I have received was not having any SIM card slot. My order id was 4611857 dated 7-August-2012.

Since the particular fecility which is most imprtant and main reason of buying this product was not there, this tablet pc is no use of me and i filed a complaint regarding this to customer care under complaint number 3430030 dtd[protected] but they refused to take back the product.

Kindly help me in this regard.
Yours truely,
Ashok Nahata

Dear All,

I found NAAPTOL is worst Product and service among all online shoping sites.

I have purchased TV Mobile and found its defective and returnd back and than replaced this after 3 month.

Now this time this product runs for only 7-8 days and now this mobile display screen is showing mirror view and also screen developed red color strips . God help NAAPTOL.


So please dont use NAAPTOL for any kind of shopping. I read other's complaints also... So it prove it..