[Resolved]  Naaptol — Fed up of being harassed_ refund the cash

NAAPTOL — Fed up of being harassed_ refund the cash

I Paromita Das ordered a VOX+507 - touch screen multimedia mobile with Blue-tooth (order no. 3558940), cost Rs. 2999+299 (Freight Charges). The product was defective:
1. After each call & MSG, the phone switch offs,
2. The charger was not working,
3. The picture quality was very bad.
Since 2 months I was calling. They harassed me so much that I said to pay back my cash but they said they cannot. After 2 months, they said to return the product & they will send the Okay one.
After 1 month I received the replaced product. This time:
1. The Blue-tooth was missing,
2. Also the head phone was not working after few days.
In fact I faced the same problems as previous one:
1. After each call & MSG, the phone switch offs,
2. The charger was again the defective.
I complained many times. Every time they say that I will receive within 7 days.
But till now I did not get my Blue-tooth & headphone. They also said that they cannot replace the charger since the warranty was of 1 month. This was not mentioned anywhere. Not even they informed. Where is my fault if they send the damage product? My warranty hasn’t expired. I am very unsatisfied with this. I want my cash back.

Paromita Das
[protected]@gmail.com
[protected]
C-W/3, RABINDRANAGAR, AKRA SANTOSHPUR,
P/O RABINDRANAGAR, KOLKATA- 700018

Dear Customer,

We were trying to reach you but [protected], at that time you were not contactable.

Please accept our sincere apologies for the inconvenience caused to you. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.

Your complaint Id 3227693 & we have escalated this case to concerned vendor they will get back to you at the earliest. We request your patience in the interim.

You can also directly write to the vendor at [protected]@voxmobiles.com & [protected]@voxmobiles.com.

Please be assured of complete & satisfactory resolution.



Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.

Dear Customer,

We were trying to reach you but [protected], at that time you were not contactable.

Please accept our sincere apologies for the inconvenience caused to you. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.

Your complaint Id 3227693 & we have escalated this case to concerned vendor they will get back to you at the earliest. We request your patience in the interim.

You can also directly write to the vendor at [protected]@voxmobiles.com & [protected]@voxmobiles.com.

Please be assured of complete & satisfactory resolution.



Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.