Naaptol Online Shopping Complaints & Reviews

Hi Sir,
I ordered Ubislate 7 through Naaptol.com on 27th May 2012 and my order no is 4073356. I received Ubislate 7 on 4th June 2012 through Aramex Courier (AWB No: [protected]). When I opened the packing o[censored]bislate 7, I totally got disappointed with the shipped product because:
1. Shipped product doesn’t have any seal on box.
2. On naaptol it’s mentioned this product will come with Bill. I don’t find any bill.
3. Warranty Card is missing.
4. It doesn’t seem that the product is new and unused.
5. There are lots of Scratches on Screen Guard.
6. Ubislate 7 touch screen is not working properly. Touch is very unresponsive and harsh to use.
7. Battery backup is of 15-25 mins only.
I contact Naaptol Customer Care on the same day and told about the defective product and demand for refund my money. They told me to send the Tablet to their data ware house. I sent the same product to Quantium Solutions, Dahisar East after calling naaptol customer care. I sent ubislate through Bluedart courier (AWB no: [protected]) on 5th June. On 6th June ubislate was delivered in Quantium Solutions and received by Dinsha.
After that I contact Naaptol Customer Care again on 7th June and they told me they don't receive my product and told me to send proof of delivery (POD). I sent the POD to email given by Customer Care (pod.[protected]@gmail.com, [protected]@naaptol.com, [protected]@naaptol.com) and request for refunding my money. On 8th June I received email from [protected]@naaptol.com; they mentioned in their email that they refund the complete payment.
On29th June 2012, I contacted naaptol customer care again to know the status of my issue. I was shocked when customer care told me that we received your product on 19th June 2012 and very soon we are going to send the replacement of your product. When I told him that i want my money back, I don’t want replacement, he told me it’s not possible to refund money. He told me i gave request to replace the product and we are working on the same.
Even I have proof that I gave request for refunding my money and they accepted it. But still naaptol don't want to refund my money. I want to file a case in consumer court against naaptol. Kindly let me know how I proceed further.
Kindly find the proof in attachment that naaptol mailed me to refund the whole money.

Dear Sir,
I buy a Xelectron ws707 tablet PC from naaptol.com.
Order Number.4077300
Recieved on Date: 04 Jun 2012
i had bought xelectron ws707 tablet pc from naaptol which cost 5999. I received the tablet to me on(04/06/2012).But this is was not work properly.I DID phone to the naaptol care and they told to send the parcel.So I return it via blue dart courier.(Awb no.[protected])(date.06/06/2012).And my order number is[protected].It had crossed more than 26 days.My keen request is to send me new tablet or send the refund money to me as soon as possible,otherwise I will got to the court and I will definitely get a solution.Send my amount with in 10 working days.I had recorded the calls that the naaptol care had talked with me.
Why this company advertising wrong specification and why they cheating us
Please advice us how to proceed this issue, legally
Can I forward this complaint to Consumer court (as online fraud seller or any other way)

Please advice me
Thanks
Sudhanshu Varshney
+91-[protected]

I am ordered sandisk sdhc camera memory card but they delivered kingston micro sdhc card.I payed 295/- to the courier boy.

I ordered a sewing maching of Rs.1699, I just got a defected model which is not working and its a used model also.

SIR, we purchase a dinner set from Naaptol bazar, we saw naaptol bazar dinner set advertisement on Telivision, and we call and ordered one dinner set, price Rs.1999, ORDER NO -4156837, after 15 days the product was received through by postman, but the product was totally damaged, we consult naaptol customer care, but they are no respond.

so i request you sir, we return that product, and we want money back.

thanking you sir,

DEAR SIR

I HAVE BOUGHT VOX V8500 MOBILE FROM NAAPTOL ON DATED 27/05/12 WITH ORDER NO 4071924

BUT I RECEIVED DEFECTIVE MOBILE

AS PER PHONICALLY CONTACT NAAPTOL GIVE ME SERVICE CENTER ADDRESS AT ROHTAK CITY , BUT WHEN I GO THERE SERVICE CENTER SAYS MY CONTRCT IS OVER ON 31 MAY, 2012,

AGAIN PHONICALLY CONTACT BUT NO SOLUTION

THEN NAAPTOL SAY FOR REPLACEMENT , I SEND MY MOBILE THROUGH BLUE DART CURIOR ON DATED 08/06/12 ,

BLUE DART WEBSITE DETAIL AS FOLLOWS

"

Waybill No : [protected]
Pickup Date 08 June 2012
From Rohtak
To New Delhi
Status SHIPMENT DELIVERED
Date of Delivery 13 June 2012
Time of Delivery 19:30
Recipient Gagan


"


BUT NOW NAAPTOL IS WANTING POD FROM ME , THEY ARE TOTLY HARSSING ME

SUGGEST ME WHAT I DO


FROM

TARA CHAND

[protected]

I ordered for Kaspersky Pure total Security 2012 (1 User) (Order No. 4116721) wherein I had paid Rs.1100/- . But the product that I received is Kaspersky Internet Security worth Rs. 530/-. I asked them to either replace the product or refund the excess amount. Even after several emails, I have not received a response from them. I contacted the vendor - SAKRI.IN, but they said that it is the vendor who ships the product who is resposible for it. As I had it ordered from naaptol, I think they are the responsible ones and they are not responding. I want an immediate solution.

The services of the company is worst. I have not received the product I booked on 9th of June till date. I was continusly following up on there customer care number and each time they were saying it will reach to you within 1 days but they wer not registering my request number. Every time I was asking about the availability about the product, Yes was the answer. On the last follow-up today, June 22, 2012, they told that the product is not available but they will ship it by monday. The customer executives were very rude while giving answers to my questions. Atlast I have to cancel the request but again they said the refund will be available only after 15 days. I have waisted 13 days plus the bank charges for the transaction (INR 400 rs.). The company naaptol is a fraud and I would strongly NOT recommend this for any purchases. My Order number was - 4162359.

I purchased X electron ws707 from NAAPTOL , In configuration its written that RAM is of 512 MB but the RAM is of 256 MB only & they written that there will be sim card slot for GPRS but there is no such slot as well this is not supporting 3G donggle of many companies so I cant surf internet, so with out internet this instrument is just a toy for me this will be useless, I want my money back & executive of naaptol have very negative attitude for this, can any one help me for this?

Prakshal Kothari
[protected]@gmail.com
[protected]

this company is a cheater is ,doing mental harasment to me ,after one and half month by calling them several times ,i got my handset which i ordered on 4th of may ,i recived on 18th june,bt delived me wrong cdma set instead of gsm which i ordered,now they asked me to return that set ,via bluedart ,which i already send ,now instead of replacing my handset ,they mailed me ,they will refund my money,after keeping my money for 15 days ,or if i need that gsm set i have to pay 16000 ,instead of 6298 which i paid already.wats the use of this website when they cant provide service and doing mental harasment to consumer.i need my gsm handset which i ordered for ,not refund .
pls look uopn this matter in urjent base

siddharthmajumdar [protected]

I have made an online shopping of a micromax superfone a50 mobile on 6th June 2012. i made the payment online at the time of shopping. there it was said that the product would be delivered within 10 days. it is now more than 15 days and the product is not delivered to me till now. i called customer care of the company several times and they only say it will be delievered in 1-2 days but not delivered till now. i ask them to cancel the order and refund my amount back in my account but they are not doing that also. i request you to kindly look in the matter and please help me to get my amount back so that i purchase another mobile from market. the order no. of naaptol transaction is 4138354. my mobile no. is [protected].

I have booked a Karbon Tab on Naaptol and the order no is 3979538. They have sent me the product on 28th of may and it had a display problem. I called them up and they said if i sent it back, they would replace it in 15 days, I have sent back the product on 1st June by blue dart AWB [protected]. A person name by khanna received it on 4th of June, Untill now they did not replace the product and I call them daily and they say it would take another 15days. Please help me in this regard

Dear Sir,

I buy a Xelectron ws707 tablet PC from naaptol.com.
Order Number. 4172779
Placed on Date: 10 Jun 2012
When i ordered,
the Tablet Specification showed --- its coming with inbuit sim slot to data support, but here today (18/06/2012) I received the product
But here there is "No" such slot or provision to SIM,

Why this company advertising wrong specification...

I bought a product having Order No. 3713482 from Naaptol.com on 17/04/12 and the product was delivered on 8/5/12. The product received is of very low standard and the vaccum cleaner is not working. Even the Dent Remover was a hoax and of no use. The nozzle of air pump was feeble and packaging of Tyre Puncture Kit was broken and it was scattered all over the box, in which the items were received.

Ms. Kavita from Naaptol advised to send the items back to
Quantium Solutions
Shop No 15, h. no. 4,
Anand Nagar, C S Road 1,
Opp Labh Darshan, Dahisar,
Mumbai 400068

The items were dispatched by Speed Post and Tracking Number was sent. The online tracking showed that intimation to collect the parcel was delivered by the parcel was not collected by NAAPTOL, even after repeated followups with Kavita and Divya Susai.
Such fraud companies duping innocent public should be siezed and Dept. of Consumer Affairs should strictly shut down such units in which the consumers are taken for granted.

Abhinav Vashisht
[protected]@gmail.com

HI i purchased karbon smart tablet from naaptol worth Rs.6990 on 28th may,2012. The tablet worked for only 2 days and on the third day the display of the tablet is not coming . The display is completely blank . I called Naaptol customer care but they didnot help me out . Infact the told that there is no warranrty for the display.they have very bad response. I want my Rs.6990 money back . please help me out.

Dear Naaptol

I am having a very bad experience after buying through naaptol.

My order number is 4135032 and it has been 10 days I haven't received it .

On top of that , the customer care is not giving the courier awb# so that I can track the package .

They even do not know where the package is and not sure when it will be exactly delivered.

No emails are replied back from customer care with detail information when I will get the package and if I call them they do not have any information !

I have placed the order on 5 june and even after 10 days I am still not got the parcel.

Your customer care promised to deliver the parcel with in 10 days.

This is really pathetic service of naaptol !

regards
rahul
[protected]

I have ordered for Bajaj OTG (product order no.4123255) on 4/06/2012 by making payment of Rs.3794.00 in advance by using my credit card
and On 9th June I have received mail from Naaptol that they have send courier by Bluedart (AWB No : [protected]).

Till today I didnt received my product. When I am calling to Bluedart, they are asking me that Naaptol must have submit Form 403 for that courier and Naaptol team is asking that we have shipped your product.

Jabtak Naaptol vale Form 403 submit nahi karenge tab tak mera product Blue dart ki Delhi head office me hi pada rahega.

Hi all please dont purchase online anything from Naaptol. They are not good in service delivery.

Javed Mansuri
+91-[protected]

I have ordered for 1 Ghz Wespro Touch Screen Tablet PC with 3G (S714) (product order no.3986993) on 14/05/2012 by making payment of Rs.5298 in advance by using my credit card and product was delivered on 16/15/2012 within two days of order. But the product was defective that power button gone bad within two days and there were scratch marks on screen. So I called customer care, I was asked to send the product back to naaptol. I sent it back to naaptol on 22/05/2012 by Blue Dart Courier (AWB.No.[protected]) and it was delivered to naaptol on 23/05/2012 at 12.30, received by by Dinsha. After this every week I called customer care no regarding status of replacement, but every time i got reply that it will be delivered within 15 working days.They have byhearted those words telling it will be delivered within 15 days. But still I have not got the product back from naaptol. So I request you to solve this problem and arrange to get my product back within one week or refund my amount of Rs.5298. My mob.no is [protected]. I have attached here the proof of naaptol bill ,my letter to naaptol for replacement of prodcuct, Blue dart courier receipt and tracking details of blue dart courier.

I ordered jewelry set from Napptol.com. They often advertise these deals on Times of India. When the jewelry arrived, half of it was damaged. I alled Naaptol customer service and registered a complaint. The customer service respresentative told me he will get back to me. I didn't receive any call from them. After that i kept calling them many times but could never get a customer service representative, they kept putting me on hold. After several tries, I wrotem them an email. Received a response from them saying I will get a refund check for Rs 400 within a week. I never received any check. I kept writing emails to find out what happened to my check and never got any response back.

BE VERY CAREFUL WHEN YOU ORDER FROM NAAPTOL.COM, THEY DON"T HAVE ANY CONCEPT OF CUSTOMER SERVICE AND THEY SEND DAMAGED ITEMS.

I had ordered online a 102 multipurpose toolset from Naaptol.com through order number 3991876 paying 2499 (with an additional cost of 249 for shipping) on May 14 2012. The toolset was delivered to me in damaged condition with the toolbox completely cracked from the side and having all rusty tools inside. It did seem like an old toolset sent from junkyard unlike the shiny toolset that they show online or in the newspaper advertisements.

When I complained to naaptol.com executives about this. They asked me to send the toolset back through Bluedart courier to a place in Dahisar, Mumbai. Initially Bluedart courier refused to accept the box. With great difficulty and follow up and numerous conference calls with Bluedart and Naaptol I managed to dispatch the toolset back to Naaptol. on 06th June 2012.

So now naaptol has my money and the toolset and are not informing me about either on the refund of toolkit or replacement. Clearly a company that cannot be trusted.