Naaptol — Wrong Bill provided with the shipment

NAAPTOL — customer care people are giving wrong statements

oredr no 159584
complain no 42147
i did not recevied mobile phone which was oreded by me on[protected]
on[protected] i got a call from naaptol and saying that they are sending the mobilephone very next day.tiil to day they did not deleverd the phone.i paid full amount for the mobilephone on[protected]
from[protected] onwards i am calling everday to custmercare.every time they are saying only one thing that is we are forwerded your complain to our seniors they will call back to you.but i did not got any call untill[protected]
why custmercare people are giving false statements again&again.because of their false statements i spent 1000 rupee for courier charges and phone calls.
send my money or my phone.

This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologies for the inconvenience faced by you. If you are facing problem then please revert on [protected]@naaptol.com or you can contact us on [protected].





Thank you.
Naaptol Customer Care.

Naaptol.com — Wrong Bill provided with the shipment

I ordered for a Panasonic LCD TH-L32C 30 D but the product I got was something different I got Panasonic TH-L32C 33 D but the invoice with the shipment was mentioning model number TH-L32C 30 D and now when I am asking them to at least send me the correct invoice they are refusing to do even this.
Naaptol not only make fool of customers but even they fool taxation departments by issuing invoice for some different product and shipping some different product.

I am really looking to take some legal action against this fraud company.

Order number 4199294

Dear Mr. Jindal,

Thank you for writing to Naaptol.

We apologize for the inconvenience.
We regret to inform you the order was received by you on 21st June and now its been more than 24-48 hours (beyond warranty period of launching the complain).

We do understand you anguish however, we being third party and not vendors are unable to resolve the issue.

Kindly bear with us.



Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.

Dear Mr. Jindal,

Thank you for writing to Naaptol.

We apologize for the inconvenience.
We regret to inform you the order was received by you on 21st June and now its been more than 24-48 hours (beyond warranty period of launching the complain).

We do understand you anguish however, we being third party and not vendors are unable to resolve the issue.

Kindly bear with us.



Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.

Then why is like some of your executive Mr. Farid called me and convinced me not to take any action against you people and he agreed that this totally a fault from your side and he will be sending me an updated invoice in 2-3 days.

Means you people even make fool of people after making commitments.

Please at least change this template messages.

Then why is like some of your executive Mr. Farid called me and convinced me not to take any action against you people and he agreed that this totally a fault from your side and he will be sending me an updated invoice in 2-3 days.

Means you people even make fool of people after making commitments.

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mobile

nap tol selling very bad item &take no response of custmor after delivery