[Resolved]  Neeta Volvo — Worst Bus Service

We took Return Ticket from Mahabaleshwar to Mumbai on date 17th Nov, 08. The Bus was suppose to start at 9.00 pm from Shanti Villa, Mahableshwar.

The Bus did not came in time. Also the Management at the hotel did not conveyed correct reason. They were rude in talking and simply said bus is stuck in traffic and will be there in another 10 minutes. The Bus finally arrived at 10.45 pm

I suggest Management to improve the service or close down their bullock cart ride and to co-pessenger never take Neeta Travels Bus Service. There are other options Swami Travels.
Was this information helpful?
No (0)
Yes (0)
Aug 13, 2020
Complaint marked as Resolved 
Complaint comments 

Comments

I found the following feedback form on their website which accepts complaints. If enough of consumers complain, surely they will have to take note.

Here is the web page for complaints : http://www.neetabus.in/feedback.php
I traveled through several times but I find their services not up to the mark as their business value is considered. When I had one trip to goa i was frustrated as they told me a timing of 10 pm, a pickup car came they left me to some unknown place where the bus was. Later on we came to know that sleeper coach is not going to enter the city we have to go out on highway to catch the bus, on that the drivers kept fighting as nobody was ready to take the passengers to the bus stop. It was pathetic & not at all professional. Th same incident happened to me when I was last coming to surat from Neeta, the bus timing was 9 pm, the pickup bus started at 9pm from pune station! we reached sangamwadi around 9:30 pm, there was only single bus from Neeta which was for mumbai, all the passengers who were to go to ahmedabad were in a fix. They sent us to kothrud by the mumbai neeta which was a well maintained semi-sleeper bus. In kothrud we shifted to another bus which was going to ahmedabad, the same semi-sleeper but in a pathetic condition! They made us wait there for don't know how long... but only thing I know is that i left pune at 11:30 pm... & the bus time which I was given was 9pm. Neeta Sucks !!
The Neeta Bus Service has definitely brought a standard of transportation in India with a cost effective tarriff I agree to that and I have been travelling with Neeta past 16 years when they had a JV with TPH Travels. I would say equipment (BUS) standards are excellent (excluding the worn out buses on some routes) the issue is the staff ( at Shirdi / Goa / Mahabaleshwar / etc. may be they are not the direct staff of Neeta) who are rude at all times and I have expereinced all the time that I had traveled the second line of staff is the so called Cleaner on the bus who assist the baggae is the KING of all the RUDE factors this person should be well trained to behave with passengers and how to answer without rudeness. Just a recent incident while coming back from Shirdi to Mumbai, the bus was suppose to depart 2230 and the office representative of Neeta in Neeta Hotel told us to go and board the bus as its ready it was 2200 hrs so I handed over my e-ticket to the representative and told my family to go ahead and sit in the bus since my Mother Law aged 63 was along and with no option to wait outside we approached the bus and knocked the door OH GOSH I did a crime the cleaner on bus was so annoyed on me that he didnt open the door and said still time wait we will call you upon whihc I told him that your person has already started the check in so open the door but to my nerve he didnt move and opened the door only when the REP called him that was at 2220 and when I hand over my luggage a bag he just threw the bag in the compartment upon which I told him can you please keep the bag properly he said its proper and started grumbling upon which again I asked whats the proplem he said where you want to keep the HERE pointing outside ...It was real pain when he said that end of the day I had to keep myself cool to avoid any leading issues if I would react. Dont remember the date of travel (June 2011) but the bus # was Mercedes 5353.

I know even if there are 10K complains there wouldnt be any action and if NEETA is taking things seriously they should consider even one complain for an action.

Well I will still continue to ride and take NEETA Bus Services and the arguments the grieviences will go on with kind of treatment and services we receive at times some time good some times bitter.
"Etna paise mein etna hi milega"
I was trvelling through neeta sleeper bus frm mahableshwar to Mumbai at 11:55 frm there, 1 thing bus nt punctual, started at 12.10, bus is stiking, I hd booked A1 and 2 whole seat is wet, I told the cleaner if its vacant at back I wll adust with my kid, he refuse he said full bus is pack, after some time he has taken some passenger in middle of the journey and charged also, so my query is nt solve he suppose to adust my seat he didn't and extra person is taking in between journey and charge also something about 450 frm them. I wll suggest 2 all my friends pls don't travel to neeta buses, as its in pathitic condition, striking, charging point nt working, at the entrance no main door cleaner is sitting my seat, I ignore him, so I am infrming the management to pls improve your bus services as we r paying 700 per seat as compare I am satisedfied with Swami travels bus is in good condition and neat and tidy. pls dnt travel with neeta bus tours I hd grt feed back with them

FRM SAIYED KHATRI DEP 11.55 FRM MAHABLESHWAR SHANTI VILLA PARKING BUS ROUTE 4(with my Fmly)
The worst experience to me on travel in neeta bcoz I took a bus from borivali to bhuj bus no up 75 At 0444 this bus is not full with passenger
But the driver and there cleener all the rooth searching road class passenger for some earning side income for that passenger they waited long time
This bus is 2x1 sliper coach they seated 4x2 in that empty seat
When I asked him what time they reached my last stop ie bhuj
The answer is traffic bohut hai time lagega
I travel with my 1n half month baby and she is crying all the time travel
I given a complent just now my travel date 20 augest 2020 from borivali to bhuj
Bus details Dear Passenger,
Plz board Bus:UP-75-AT-0444-GREEN ( [protected], [protected], [protected])
for ur journey Mumbai-Bhuj on[protected]:35 PM.
Click to view on map http://uits.in/4TNQOh
Neeta Tours And Travels

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    NeetaBus.in / Neeta Tours & Travels
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    35%
    Complaints
    243
    Pending
    0
    Resolved
    85
    NeetaBus.in / Neeta Tours & Travels Phone
    +91 22 2890 2666 [Mumbai]
    +91 94 2989 3100 [Surat]
    +91 21 6826 1781 [Mahabaleshwar]
    NeetaBus.in / Neeta Tours & Travels Address
    Shop No. L-7, 9, 10, Shroff Chambers, Jalaram Mandir Road, Paldi, Ahmedabad, Gujarat, India - 380007
    View all NeetaBus.in / Neeta Tours & Travels contact information