[Resolved]  Nokia 5130C - 2 — NEW MOBILE PANEL DISPLAY DAMAGE

TO,
The Care Manager
Nokia India Pvt Ltd.
5F, Tower A& B cyber green, DLF Cyber City,
Sector 25A, Qurgaon 122002, Haryana


Dear Sir,
I am James Peter from Andhra Pradesh. I have bought one NOKIA mobile on 10th December, 2009 from JK Mobiles Jammalamadugu. That mobile getting problem on 15th December, 2009. The problem is mobile automatically switched off while receiving the call or dialing the number. I handed over my hand set to the concern mobile shop. They advised me, to contact the prodattur NOCKIA CARE CENTRE with original bill.
I contact that concern nokia care centre on 16th December, 2009 with all papers and my hand set. After checking my handset, they told me your handset getting software problem and loading new software. But problem does not rectify. So they said, handed over the handset to them for sending the hand set to Delhi head office for service and also they said your hand set will return to you after minimum fifteen days. Immediately I handed over my hand set to them. After service on 5th January, 2010. I get back my hand set.
At that time I have got shock because my hand set panel screen fully scratched and dirty. I asked with concern NOKIA care Representative what is this sir? I handed over a new hand set for service to you, now my hand set front screen and panel were getting fully damage. At that time they said it is not my fault this is NOKIA company fault we are not responsible for this damage because we have sent your hand set very safely to the NOKIA Company.
So i have contact the customer care in [protected] and convey my problem to customer representative Mr. SEKAR ON 6th January, 2010. My complaint NO: 1-[protected]. He advised me send all papers and photo copy of my hand set. As per his advice I sent original bill scan copy, job sheet scan copy and colour photo of my hand set for your kind reference. Please I kindly request you to arrange new hand set as early as possible.
I am a professional person I am not satisfied for this type of service. Because we think NOKIA hand sets and your services are very good after sale. Please under stand my situation and feelings. Or otherwise I handed over my hand set to NOKIA COMPANY through the concern service centre
.
Thanking you,

With regards,
A. JAMES PETER
SERVICE ENGINEER-HEMM
DIVINE ESTABLISHMENT
M/S DALMIA CEMENTS BHARATH LTD
JAMMALAMADUGU.
A.P - 516 434