Nokia India Complaints & Reviews

NOKIA E63 lost while travelling in delhi metro from Mayur Vihar phase-1 station to rajiv chowk station

I Vijay Gagpalliwar purchase Nokia 6275 handset bearing Sr. No. RSN RNKMVF566402 from VEDOM Co. Nagpur on 13/03/2009 for Rs. 9500/-
The said hand set was working properly for some days but after some days there were problems in the operation of the functions and got hanged duringthe operation etc. I approach to the authorised service centre on 07/01/2010
That on 07/01/2010 service centre request me to wait for half an hour and after that they asked that there are some software problem and it required time to load and upgrade the software requested to come on next day for delivery of the handset vide job sheet no.[protected]/100107/21. (At that time my blue tooth is working) Next day I received the handset but after three days I saw my handset was not working properly and blue tooth is not working.
I again given the handset to service centre they requested to leave the handset for troubleshooting for two days. After two days service centre replied that the handset sent to Delhi for repairing and its take time fifteen days.
After ten days when i went to service centre for taking delivery they asked me to wait for half an hour but after near about two hours they not rectifyed the problem and try to return the handset with wrong reason Tampering the handset. I refuse the handset because they given wrong reason.
Your service centre not rectified the fault so it is manufacturing the defect so please the replace the handset because it is in warranty period.
Your Service centre is not able to rectify the problem and giving wrong reason that the tampering the handset. This type of reason not expected from NOKIA company.
Kindly look in to the matter and repaired/ replace the handset immediately.
regards

Vijay Gagpalliwar

I have purchased Nokia Mobile @Poorvika mobile shop Thiagaraya Nagar Chennai Pin code 600017(Pondy Bazzar) in August 2009
ESN/IMEI Number: [protected]
Product Code: 0585578, Bill No: 4412 Dated[protected]
Phone of the shop No: [protected], 42605517
Privious Complaint Registration No: 6b1a1
Technology Type: GSM
Modle Name: 5130c-2
Service Provider: Airtel
Mobile used by my daughter : Miss Sathyapriya
Mobile Number: [protected] Chennai Tamilnadu State
Warranty Ref Number : APAINY[protected]
Service beinging doen at : Rocky Agencies
New no : 32, Old no: 10, Thiru Vi ka Road, Royapettah, Chennai-600014
Phone Number:[protected]
Email: [protected]@nokiacareindia.com
Job Sheet Number[protected]/091231/86
Date: 31/12/2009
The Mobile serviceded on 31/12/2009 and taken back. Again the same problam started (Mobile is getting switched off during talking) Untill now in four month peroid mobile getting switched off more than eight times we have serviced in authorised nokia service center more then three times. Each time service engineer informing that now it is corrected you will not get any problem but the problem is continuing.
Now we are requesting you kindly exchange with the new mobile
Thanking Your's
Faithfully

V Gopal Rathanam

hellow,
I lost my nokia 3120 classic phone.
IMEI No.- [protected]
Please block it or any way to recover my mobile please menction and process it.
thanks....

DEAR SIR,

I HAVE PURCHASED NOKIA N81 MOBILE PHONE FROM PLANET M WHICH IS STILL UNDER WARRANTY PERIOD. MY MOBILE DISPLAY IS NOT WORKING PROPERLY SO I HAD GIVEN THEM FOR SERVICE ON 20/01/2010. THEY HAD GIVEN TO NOKIA SERVICE CENTRE. WHEN I ENQUIRED WITH THE NOKIA SERVICE CENTRE ON 23/02/2010, THEY INFORMED ME THAT PHONE HAS BEEN REPAIRED AND READY FOR DELIVERY. WHEN I VISITED THE STORE, THE STORE MANAGER SAID WE DONT HAVE CASH TO MAKE PAYMENT TO NOKIA COMPANY AND SO YOUR PHONE CAN NOT BE DELIVERED TO YOU. THE STORE MANAGER ALSO SAID THAT WHEN WE WILL GET CASH THEN WE WILL RETURN YOUR PHONE. I DONT KNOW, THAT SUCH A BIG COMPANY LIKE PLANET M MAKING SUCH FALSE PROMISES TO CUSTOMER THEN THERE IS NO DIFFERENCE BETWEEN BUYING A PHONE FROM A CHOR BAZAR SHOP OR FROM PLANET M LIKE REPUTETED RETAIL OUTLET. I DONT KNOW HOW MUCH TIME A COMPANY TAKES TO REPAIR ITS OWN PRODUCT BECAUSE 33 DAYS HAS BEEN PASSED AND STILL I AM NOT GETTING MY MOBILE PHONE BACK.

Dear Sir/Mam

Firstly i must inform you that i have been a user of N73 ME from 3 years which is a fabulous phone and is working properly even today.Getting impressed by the Functioning of N series phones,I bought another N series phone that is N79 on 30/09/09 from a Hotspot dealer at Sector-4,Vaishali,Ghaziabad.
Details of which are given below.

Device -Nokia N79
Serial No- [protected]
Date op purchase- 30/09/09
Cost- Rs 14622
Shop- Hotspot,Shop no-4,Darshan Tower,Plot no- 20,Sector-4,Vaishali,Ghaziabad,U.P

This phone later developed a screen problem in which the screen remained black and everything else worked fine. My phone is in warranty. So with hope of repair,I took my phone to Nokia Care,Sector-4,Vaishali. The people at Nokia care dismantled the phone.

To my surprise instead of repairing my phone the representative told me that "You will have to pay to get my phone repaired as the damage is caused due to moisture".I had seen the dismantled phone myself and found their was nothing as such.This is a simple excuse of denying warranty to the customer and cheating them.

I know my phone better than anyone does.I know that it has never been dropped nor their has been a water spill.I know the Nokia care guy is lying.He is simply trying to blame the customer for what he has not done and trying to earn money. Instead of this he should be accepting the manufacturing defect and should be repairing the phone.Is this how Nokia treats its Loyal Premium customers? And after doing this does Nokia expect me to buy a Nokia phone ever in future.

Moreover before Visiting Nokia Care my phone was functioning properly,only the screen was dead.But after Nokia Care dismantled my phone, Many keys are jammed and the phone is not responding to commands.The Care has worsened the condition of my phone.

The job sheet number is[protected]/100219/12 Now what shall i do? I want justice.This is what i got by wasting Rs 14000.

To clarify it as a Manufacturing defect I would like to give some more details about the problem.

1 WEEK BEFORE THE DISPLAY WENT DEAD, THE SCREEN SHOWED SOME PROBLEMS.SOMETIMES WHILE TYPING SMS WHENEVER I PRESSED "THE ERASE KEY". THE SCREEN WOULD START FLICKERING AND FLICKERING WOULD STOP WHEN I PRESSED THE "RED CALL KEY".

THE DAY ON WHICH THE SCREEN DIED,THE PHONE WAS O.K IN MORNING BUT WHEN I SAW IT IN EVENING THE SCREEN WAS DEAD.

THIS PROBLEM HAS BEEN NOTICED IN MANY NOKIA PHONES LIKE N79,E72,NOKIA 6300,NOKIA 7205 etc. JUST GOOGLE THIS PROBLEM AND SEE. So what Nokia has to say now? I know Nokia is well aware of this problem in many of its devices including N79. I want a repair or REPLACEMENT OR REFUND MY MONEY WHICH I SPENT ON THIS USELESS THING.

Immediate action is awaited from Nokia side. Please take necessary steps and get my phone repaired,replaced or refund my money.

I bought my Nokia N79 handset on 28/07/2009 from Bhateja Telecom, Amritsar with bill no 11982 bearing IMEI no [protected]. in month of 14 January 2010 my handset had a problem. Its screen starts flickering and after some hours its completely shut off. On 16th January '10 I submitted my handset in service center at NRI Communication, Lajpat Nagar, New Delhi. Nokia care update the software and they also told to open the handset to repair electronically. i leave with working mobile set from their service center. But within 2-3 hours same problem occurs again and handset stop working. I discussed the same issue at Amritsar Service Center and they replaid same as delhi sevice center.

I does not want to open the handset for repair. I want to replace that mobile.

I have buy Nokia E63 on 23/1/10 with offer of Bluetooth headset,
from authorised NPD of Bhusawal (yawalkar computers).

but they haven't gave me the bluetooth device and told me that offer is not valid to you,
but same time offer is available in other NPD's.

in reply i told to give me yours information in written on official letter pad

but till now they haven't gave me the letter nor the bluetooth device

so sir i just want to file a complaints to you for your sympathetic consideration and necessary action please

otherwise i will sure gonna file the complaints in consumer court against NPD of bhusawal & other head offices of jalgaon.
under section 80.

reply me immediately.

I have been informed by following email address i.e. I own the Great Britain Pounds 750.000. And asked me to show identity. When I send my Identity. They demand money RS 38000 for opening account in Mnchester Bank to transfer money in to my local account. When I request them to deduct money from my winning money. After that they didn’t replied.
With this I request people don’t be fool with following email address & people they are fraud & fake.
1) Nokia Office ([protected]@hotmail.com)
2) Nokia Mobile ([protected]@yahoo.se)
3) [protected]@manchesterb.com
1) Manchester Bank PLC. Registered in England.
+[protected]
Mr. Steve Olich
First Vice President
2)The Global Head Office Nokia Corporation,
P.O. Box 226, FI-00045 Nokia Group
3) in London Mr John Williams
4) Mr Larry Gray the MD NOKIA

I purchase Nokia 7210supernova on Aug-2009,But i not satisfied with this handset.She not work anytime properly.Five times my local nokia service center repair and three times he send Head office delhi.But no anytime she work proprely and last now he send again on 20/02/2010.
I-ST time-1 sep-2009
ii-ND time-22 dec-2009
iii rd time-27-01/2010
And now-20/02/2010.
His IMEI no is-[protected]
Please suggestion me what i do.
My contact no is-[protected]

Dear sir,
my name is akbar my nokia 3500c is headset problem warranty period not finish i am going to nokia care 20.02.2010 at madurai simmakkal branch one person not response talk very hardly i very mentaly accept this person is very ugly face and hard words please forward to complaint to nokia department this men tell u r going to civil service centre ur handset, my warranty period not finish but this men all customers very hard to face the problem not solve any customers only talk hard words and ugly face this is one men problem totally affected nokia product so suddenly action this men. DATE 20.02.2010 TIME 3.30P.M BRANCH INDIA-TAMILNADU-MADURAI-SIMMAKKAL NOKIA CARE

I have purchased Nokia N97 under IMEI number [protected] from one of the reputed Nokia Priority Dealer Based in Guwahati on 27th September 2009 on the very next day the set started giving problem like it was getting restarted and it was getting hang on complaining the same to the dealer from whom the set was being purchased he replied take the set to the nokia care and they will help you with this issue. On giving the same to the nokia care for more the 13 times during two months time for getting it repaired they use to always return the set saying that the problem hasbeen solved it is working properly now but the same did not every time each time the set was kept for three to four days time ,On not getting proper response from the care and the dealer ,the company people Area General Manager based in guwahati was contacted for the same but even he dint behaved well for giving proper support he replied it is your fault that you have purchased a nokia handset of Rs 31400. This is the service which will be provided. On again sending a court notice to the nokia dealer, general manager nokia guwahati branch and the nokia care to the nokia care people has turned up as he was our relative but the company dint supported us in any means but has sold us a defective pics which the nokia care people has accepted. I have give up my set for replacement on 27th december 2009 and till date i have not received the same almost two months have passed away and as a result of which i have to keep my mobile connection of for non availability of the hand set. The company is not taking any initiative for its customers that they get the proper service the company claims to be the world leader in connecting the people but i am very sorry to say that its is the most worst company i have even come through in my life in regard to the service provided to the customers. Almost two months has passed and till date no handset is received by me and every time on calling the company people either they dont pick up the call or some one else pick there cell phone and reply that they are not on the desk.

I had purchased a new battery from Hotspot store in navi Mumbai in the month of Oct 2009 . The problems reappeared within 2 months of purchase. I approached the NOKIA service center at Navi Mumbai and was shocked to learn from the manager that the Battery was Duplicate (not a genuine Nokia product)and was advised to approach Hotspot store in navi Mumbai where the battery was purchased . Finally the store agreed to replace the faulty/Duplicate battery ,but did not give a confirm date when I could get the replacement. After 10 days I approached the store today to learn that it could take some more time and that they cannot give any time frame for the same.

I would advice every body to think before buying any thing fm Hot spot.

Date: 20.02.2010

Request to replace the present defective Nokia N97 handset with a new one


Sub: Request to replace the present defective Nokia N- 97 handset with a new one.)

Dear Sir,

I had purchased Nokia N – 97 Handset (Model Name – NOKIA N 97 IMEI NUMBER– [protected] BATTERY NO.[protected] on 16 Aug. 2009 from PLUS NINE ONE COMMUNICATIONS 15, tawa complex, Bittan Market Near Priydarshani Super Market Bhopla – 16 Phone No.[protected] From the day of purchase, the handset is showing the frequent problem of sudden Hanging off. This handset has been sent for repair more than three times to Nokia service centre (Pluse Nine One Communications) at Bhopal , Madhya Pradesh but the problem still persists. Here I would like to mention that this service centre is around 5 kms from the place where I stay. It’s really problematic and very tiring for me to go to the shop after the regular office work. For my official work I have to travel a lot in different parts of India, where mobile is an absolute necessity to keep a track with the clients and also with office. For this problem with my mobile my work is also getting affected.

Due to repetition of this problem, I request you to kindly change the present handset with a new one for your customer satisfaction.

I hope this letter will be addressed promptly and my problem will be resolved within 7 days of time span.
In case it is not resolved within a week’s time, please mention whom shall I contact next for getting an early solution.

Yours faithfully,

(Syed Sajid Ali ) Advocate
Rajeev Gandhi College
E-8, Trilanga , Shahpura, Bhopal
(M.P.) 462039
[protected]



Address for Correspondance:-

SYED SAJID ALI (ADVOCATE )
SECRETARY
RAJEEV GANDHI GROUP OF INSTITUTION
BHOPAL (M.P.)
MOBILE NO. [protected]

hello,
I had purchased a nokia 5800 express music on 11th jan 2009, n i had lots of problems during the warranty period itself. my cell phone has been to the head quarters thrice..n they finally replaced the set..u have changed the body colour and given it back.i had given a red colour body and received a blue colour body.why has this happened??and i havent got any extended warranty.why so??
but all the more now also i m having problems relating to text messaging and my cell display is also not that good. whenever i lock the phone the display appears to b damaged and i have to wait for half an hour for the proper display to appear..
my new cell phone EMEI NO. is [protected] and old EMIE NO. was [protected]
now i am giving this cell phone for repair in the nokia care centre but i will not pay any bill because i deserve an extended warranty..

please reply to my mail within 10 days otherwise i will approach the consumer court..

i have nokia 7210 supernova.Whenever i start my music player it shows that "not enough memory" while i have plenty of memory on my phone.please tell me a working solution as soon as possible

I purchase on 29/08/2009. My Nokia hend set model 7210 Supernova.His IMEI No-[protected].His problem No sime work no any function work.Local Nokia service center fIve time repair in his shop and three time send to delhi head service center but no any good response i see.I face more problem for this money wastage, time wastage, more time i disconnect with our family or friends circle.So please give me some suggestion what i do.My mob no is-[protected]

I had taken my Nokia Phone 6303C which had stopped working within 10 days of purchase of the Phone on JAN 2, 2010 to NOKIA CARE RT NAGAR. First of all I was surprised when I was showed the phone, that there was water entry in the phone, even though I was sure that it had not happened from my end. Anyway I had to accept it, since I did not have any proof, and asked them to repair the same.

Well after 2 days I was called and told that it will cost me Rs. 2500/- for the repair for changing the circuit board. Around the 30th of month I got a call from the NOKIA CARE saying that the Phone was ready, and I could come and pick it up. SInce I was out of town, I could not go down. Thus on 12th FEB I came early from Office to make sure that I collect the phone.

Surprisingly after waiting for 15 mins at the NCC, I was told the phone was not repaired and it will cost Rs. 2500/- for changing the circuit board. Well I did not know what to do, laugh or cry. For 45 days the phone was lying with them and after calling me up atleast 4 times, to tell me that the phone was ready, I come and find that no work has been done on the phone.

I was very upset, and Mr. Gowda ( Store Manager) said that he would get back to me the next day. I rcved a call from Mr. Ramesh after I left the NCC telling me that he would get back to me on MONDAY.

Well today is Friday, and I have not rcved any call, mail from the NCC.

Isnt it a case o[censored]tmost unproffesional handling of customers. I cannot expect a company like NOKIA to be so irresponsible on handling a customer.

Myself Surender living in UTTAM NAGAR DELHI i had bought a NOKIA 2700 c which imei no. is [protected] from SHIVA TELECOM (uttam nagar Delhi) as on dt.05.11.09 with bill no.1696. Now i have lost my Mobile. So i am requested to NOKIA CARE that please lock the ebove imei so that the other user can not be able to use my mobile handset.


My e mail id is - [protected]@yahoo.co.in
Contact no is - [protected]

thanks
Surender
[protected]

I have forgot security code of my mobile whose imei no. is 351941/03/118320/5 and type is RM-305