[Resolved]  Nokia 5310 - IMEI: [protected] — Nokia Care - Dexter's Digital Lab - Rohini - Delhi - 1100085; illogical charge for repair of Mobile Set Under Warranty and Rude behaviour to Cust

Dear Sirs / Madam,

I had purchased NOKIA 5310 X.M; IMEI No [protected] on dated 8th March 2009. One find morning, I noticed that the LCD display of the said mobile phone is not working and I immediately submitted the same to Nokia Care at Rohini - Delhi.

It took around 40 days to repair the same and when I visited the nokia care today, they had asked for repairing charges including the labor charge even when the the mobile set is under warranty.

In a short span of my stay at Nokia Care - I found three cases of same model with same defect (LCD-Broken), which itself suspect a design defect in said model.

My perusal with the care center staff did not yield any result and even they are not willing to waive the labour charge also. (Bill no 120 and 162 dated 06/09/2009 from Dexter's Digital Lab)

It is worth to mention that the behaviour of the dealing staff is also not satisfactory and they are busy with fighting with the customer, which may affect the reputation of Nokia.

In view of above, I would request to kindly revisit the design of the said model and come up with a solution to avoid such type of failure in future.

I would also request you to kindly arrange for a training of the said nokia care staffs, as these staffs are the mascot of your organisation and are responsible for creating first impression of the Nokia.

Regards,

Jay Shankar Tewary
[protected]