[Resolved] Nokia 6275 — Mishandling of Mobile handset by Regional Nokia Care Branch.

[Resolved] Nokia 6275 — Mishandling of Mobile handset by Regional Nokia Care Branch.

K Kamal Sharma from Muzaffarnagar, Uttar Pradesh

Subject: Mis handling of Mobile handset by Regional Nokia Care branch (UNNATI CUSTOMER CARE, SHASTRI NAGAR, JAIPUR RAJASTHAN (INDIA) Sir/Madam, In view of the above cited subject it is stated that I bear a Nokia mobile handset with following particulars:- 1. FBN/IMEI number : [protected] 2. Mobile number: [protected] 3. Producer code: 0515055 4. Instrument type: Phone 5. Technology type: CDMA 6. Model name: 6275 7. Job warranty: Yes 8. Warranty reference number: APAINV[protected] The above mobile handset was having a problem with Memory Card (MMC). The Memory Card was not displayed regularly on the mobile screen i.e. it is uncertainty about the display of MMC. The MMC gets automatically disconnected (probably disconnected) while using the phone and displayed again when the phone is restarted. For this problem I approached to NOKIA CARE centre which is having following details:- Unnati Customer Care Shastri Nagar A 68,69, Subhash Nagar Shopping Centre JAIPUR (RAJASTHAN) INDIA ASC:[protected] Contact number: [protected],[protected] E-mail address: [protected]@nokiacareindia.com The mobile handset was submitted by me in the above branch after duly checking of handset externally and internally in detail by the concerned engineer of the branch in front of me on[protected]Time 10.38 am) and given the target delivery date of[protected] vide Service Job Sheet no.[protected]/080204/6 dated:[protected] in response to my complaint regarding uncertain display of Memory Card (MMC) on screen. When I reached the branch office of Nokia Care on[protected] at 5 pm (approximately), I was given my mobile handset saying that it is ready. I firstly check the functions of this mobile handset and encountered with a new problem that after locking the keypad, the keypad was not unlocked again. With this situation I was unable to check the problem of my MMC resolved or not. In response to this newly encountered problem of keypad locking I queried instantly to the person at counter. The person at counter took the phone to the Branch Engineer/Manager and in reply the Branch Engineer/Manager said to me that the keypad lock key is damaged internally and the phone is required to be sent to Delhi Nokia Care for further repair. It is noteworthy that I was never faced with this keypad locking problem since I purchased this mobile handset. Thus from the above facts it is clearly indicated that the keypad locking problem was generated during the repair/service of my phone in NOKIA CARE branch at Jaipur. For this carelessness and mishandling of my mobile set NOKIA 6275 by the Regional Nokia Care branch at Jaipur, I want that my phone should be cleared from this problem of keypad locking problem as well as problem related to Memory Card (MMC). My mobile set is being sent to Delhi Nokia Care by Jaipur branch for further repair. I NEED HELP FROM YOUR SIDE SO THAT I CAN GET BEST QUALITY SERVICE OF NOKIA GROUP AND RETAIN FAITHFULLNESS IN NOKIA. Yours Sincerely, KAMAL SHARMA Address: 4-TA-11, Housing Board, Shastri Nagar, JAIPUR (RAJASTHAN) INDIA Contact Number: [protected] (this number is in working condition with another handset with me) E-mail adrress: [protected]@gmail.com Was this information helpful? No (0) Yes (0)
Aug 13, 2020 Complaint marked as Resolved
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Comments

kumar0903

from Chennai, Tamil Nadu

NOKIA 6275 i — handset having loads of problem.

i bought nokia phone in aug 2007, first 6 months it worked properly, from last 2 months its giving loads of problem like, there is no network in the phne, bluetooth is not working, its is getting switched off and on by its own.

once i have already repaired in nokia service centre but i want replacement of the handset because its just hardly 8 months.

ritu singh

from Kolkata, West Bengal

Nokia — mishandling of instrument given for repair

Sir it will be of great help if you help me in the following matter.
My sister who lives in rohtak has bought a nokia handset N81 on 14th april 2008 . After two(2nd june) weeks. she went to nokia care and it got sorted it out after a week. After this, again there was some problem and at that time also she submitted it with nokia care(at rohtak) on 26th june... job sheet number[protected]/080626/41. she got her phone back on 22nd july but it’s screen was full of scratches and some water was also there inside the screen and there were some scratches on the back side also so it was in such a bad condition that she couldnt believe that it was her phone which she bought two months back. Then she called up head office and after their assurance she again got it submitted at nokia care. On 5th august she didnt collect the phone as it was in the same condition. Then she talked to Mr.Rajeev at head office...she again deposited the phone at that time job sheet no. was[protected]/080805/17 and the request no. was 2-38n7nr.she talked to Mr. Shrinivasan also on 8th august and he also assured her to do the needful.After that Mr.Malkeet singh, who is head of nokia care, called her and assured her to sort out the problem by 19th july. she called him again on 21st july and he told her to collect the handset on 23rd july.she again went to the nokia care but it was again in the same condition.So since 26th june her handset is with nokia.
As you can see that she is very frustrated now.
I request you to please look into the matter and do the needful.
Thanking you,
Ritu singh[protected]
Mobile – [protected]

p.s. my sister’s name is Anika sindhu ([protected]]

deepak Kumar Verma

from Bengaluru, Karnataka

Dear Madam / Sir

I am owner of Nokia 6275, purchased in Feb-08.
The problem is in my set is Sound & signal.I have complaint to mobile store & they send me to nokia customer care.
But no action was taken .
Now customers are going away because of negligency of nokia customer care.