[Resolved]  Nokia 6600 — Pathetic Service by Planet Pune, Aundh based Nokia Dealer

We had given Nokia 6600 [purchased in Aug 09 & under warranty period] to one of the Nokia Priority Dealers in Aundh, Parihar Chowk, Pune.

Job Sheet Number –[protected]/091116/40

The handset was given to them on 16th November 2009 and before giving them, we had clearly instructed to them that we want the same handset for a standby one. Here, then, instead of giving the same handset, they gave us a different handset and then assured us that our original handset would be sent to Delhi and would come back in 15 days.

Later on, when the handset arrived at their Centre, they informed us to collect it. Upon collecting it, they took the signature on the Job sheet and confidently said to us that it is repaired. However, again, we saw that it was not repaired and upon complaining, they said that it has to be again sent back to Delhi.

The whole staff over there is pathetic and senseless. Staying in a city like PUne and opening a Priority showroom in an area like Aundh, they shoudl understand the criticality of the same. They are highly irresponsible people and dont know even how to behave with a customer. The shop should be closed forever and all the culprits should be sacked immediately.

The culprits are:
Smita, Anant, Sachin, Mahesh.

Please take a severe action against them and throw them out of the shop forever.
CLOSE THIS SHOWROOM. ITS USELESS.

After checking the repair status on Nokia site, it clearly shows that the handset is still under repair.

Smita, Anant, Sachin and Mahesh have clearly cheated us on this front and it is very clear.

PLEASE KICK THEM FROM THE SHOP AND CLOSE THE SHOP FOREVER.