[Resolved]  Nokia C3 Model Mobile By Big C Mobile Outlet — cheating customers by BIG C mobile outlet at ameerpet, hyderabad

Address:

Hyderabad, Andhra Pradesh

This is regarding cheating of cell phone customers by Big C outlet situated at ameerpet opposite to chandana brothers, Hyderabad. One of my friends had to purchase nokia c3 model, so I accompanied him and visited the shop on 14.04.2011. as soon as we entered the shop, we asked for nokia c3 cell phone, golden white colour, the sales person at the counter has brought the item , which was present in a box. After confirmation about purchase, The sales person told that he is going to open the box and at the same time, he has given a hand written receipt and asked us to make payment at the payment counter, which was 4 feet away from the sales counter. In an attempt to pay the bill, We could not ensure whether the box was in sealed condition. After few minutes at the payment counter, the person at the counter issued the payment receipt and asked us to collect the piece, mean while ,the sales person opened the cell phone and asked for my SIM card to insert into the new cell phone. The sales person showed us the cellphone, 1GB memory card, charger and earphones but did not speak about the warranty card or user manual. ( I think this is done intentionally as the sales person is selling the items, which are not intact, if not , how can nokia deliver products with out warranty card). After thorough inspection of the items, for few minutes, we could notice that the warranty card is missing, though the user manual is present. The terms and consitions given in the receipt by Big C mentions that warranty & service is covered on producing original bill and warranty card. When this was brought to the notice of shopkeeper, he blames the nokia company for not including warranty card in the box. If that was a genuine case, the shopkeeper could return that product to the nokia and could give a new piece to me but the shopkeeper mentioned that he will not replace the product and finally, having paid the demanded amount of Rs.6000/- with out single rupee bargain, we had to come out of the shop with despair.

There is a very small sticker which prevents the opening of the box, which is termed as seal and which can be easily managed to remove the item with out disturbing it. I think Big C people are expert in doing this.

I recommend nokia and other companies to have a very strong plastic cover seal which totally encompasses the box, so as to provide a better tamper proof system and to develop a sense of reliability in the customers and to avoid cheating by the cell phone dealers.

So, if any one is visiting this store, be careful, because the sales person play tricks in removing the contents from your box or might have already replaced/removed any item from the box.

The present seal in the form of a sticker is a nothing more than absolute rubbish and does not guarantee that the product is intact.

I strongly recommend not to visit this store.

>>>
Karan,
Hyderabad.