[Resolved]  Nokia — Nokia Care - COMPLAINT AGAINST SERVICE

i am using nokia 6085 and when i am going for manual setting the results came that memory full cannot add more account but the memory is available in phone so please resolve my problem by calling me or send me the procedure what to do. my model is nokia 6085

[protected]

Nokia 6085 — complain against service of nokia care center

sir/madam

i had given my nokia 6085 mobile phone for repairing to nokia care center situated at { 19-20, 1st floor, opp. laxmi mandir cinema, tonk road, jaipur-302015.}...on 08/10/2008...and whenever i go for asking the status they misbehave and says that the part is not in stock...i am fed up of them now... and i request u to plz. interfere...and then after consumer court will interfere...there details are:- ASC==022_343506...CONTACT NO:==[protected]...AND THEIR E-MAIL ID:[protected]@nokiacareindia.com...

my details are:- mob: [protected]

nokian91 — againts nokiacare

Corruption in Nokia care center
In my n91bluetooth was not working i came to nokia care center, solan(H.P).after three hours they told me that u will come after5 -6 days .they corrupted my os.
but this is not the only problem, at this nokia care center they are replacing the part of mobiles with damaged part and.pls help me now wt i do.

Nokia — unusual delay in serving

i had bought a nokia n81 phone on 9/10/2008 from mobile store in berhampur, ORISSA.
after a few days only it had shown "system error" when i tried to connect its wireless..i took it to the local nokia care and it took them TWO days to update my software..i was sent with an assuarance that it wont happen again.
again within a month it showed the same problem.i took it to nokiacare on 7/12/2008.they sent it to kolkatta.its now 25 days, 6 visits to nokia care and i am still told that my WORK IS IN PROGRESS.
one person named rabi in nokia care told me that "we cant assure you of anything or how long will your set take to be repaired, you keep coming to nokiacare REGULARILY !!"
now i am regretting why i bought a set from nokia

nokia care centre behavior not to good
all employes bad attitude

i had submitted my nokia N81 to "NRI COMMUNICATION LAJPAT NAGAR NEW DELHI" on the 26th Dec 2008 JOBSHEET NO[protected]/081226/93 and the person who are attending me is said that we had to send your mobile to the head office as we have no parts and it takes 10 days i said ok then after 8-9 days i checked the status online it show "closed-Sent to L3" after checking the status i called to the NRI COMMUNICATION and asked about the condition of the phone is it recieved to them or not they said no when the mobile is recieved by our workers we give you a call regarding that but after 1-2 days i reached to the "NRI COMMUNICATION LAJPAT NAGAR NEW DELHI" and asked about the phone it takes now 12 days they said due to courier problem your phone is not yet recieved but on the rack my phone is present and i thought the is of any other customer after 14 days i called to them and an attendant from NRI COMMUNICATIONattend the phone and i asked about my phone is it repaired or not she said within a week you can collect your phone and i said from days 8th you said your phone is not yet recieved and now also you said that your phone is not recieved and the attendant said what can i say you and i said i dont know anything i'll talk to your manager and cut the phone . After 15-20minutes the same attendent calls me and said sir you can collect ur phone tommorow or today before 5pm i asked her that can i collect now it says yes.
NOW THE THING IS IF MY PHONE IS NOT RECIEVED FROM 9TH DAY IT CAN BE RECIEVED IN 15 MINUTES BECAUSE I SAID I'LL TALK TO YOUR MANAGER TRHIS MEANS THE PHONE WHICH I SEEN ON THE DAY WHEN I REACHED TO THE NOKIA CARE (NRI COMMUNICATION) IS SAME AS I SEEN SO THIS MEANS THE WORKER OF NOKIA CARE USES MY PHONE FOR A WEEK and all the inconvinience which i feels without my phone is nothing for them i had a video regarding this a person in same nokia care had record a video from my mobile this shows the improper job done by them
FAULT ON MY PHONE IS : earphone of on side canot work whgen i inserted the earphone only the jack is faulty and phone also hangs and restarts some times . This shows the video taken by worker of nokia care from my mobile is not under the rrepaing process because my phone camera is already ok

SO PLEASE TAKE THE VERIFICATION AGAINST THAT IF YOU NOT DO SO I CAN REGISTER A COMPLAINT AGAINT NOKIA AND NOKIA CARE .

I have got a Nokia 3500 classic in last June(2008). But for thrice the head set pin didnot work in this period. They have taken my phone twce for 22 days in the Nokia care Bhubaneswar saying they didnot have the facility to change. They are either not changing the phone hardware completely neither they are making it perfectly all right as every month it gets stuck with the same problem. This is the last time I am waiting for an excuse, for the next time I am going take some legal action by consumer court. It gives
more frustration as the company reputation as the biggest in the world have this kind of services. Again there should be a toll free number to give such kind of complains. And please change your staffs in Nokia care Bhubaneswar as they are too rude at times.
P.S. I am going to lodge another complain against the Nokia are with the Technical data. I hope a real good action should be taken against the Nokia Care Bhubaneswar and the customer should be benefitted.

i brought nokia N81 on 27-11-08 but it got problem it was not reading memory card(sometimes showing messages like memory card corrupted, not inserted, general system error, disk error etc). I submitteb it at nokia service centre Safviz Xperts Residency road Srinagar J&K on 25-12-08 & thay were not able to repair it so they send it to company & gave me back on 27-01-09 but the problem was still there. I am Suffering a lot Due to the problem. So tell me what the Hell i have to do now???????????? where to register the complaint now?
Details are:-
Model: Nokia N81
IMEI No.:[protected]
Problem:Frequently not able to read Mmc.
Service Centre: Saafviz Experts Lalchowk Sgr. J&K

i brought nokia N81 on 27-11-08 but it got problem it was not reading memory card(sometimes showing messages like memory card corrupted, not inserted, general system error, disk error etc). I submitteb it at nokia service centre Safviz Xperts Residency road Srinagar J&K on 25-12-08 & thay were not able to repair it so they send it to company & gave me back on 27-01-09 but the problem was still there. I am Suffering a lot Due to the problem. So tell me what the Hell i have to do now???????????? where to register the complaint now?
Details are:-
Model: Nokia N81
IMEI No.:[protected]
Problem:Frequently not able to read Mmc.
Service Centre: Saafviz Experts Lalchowk Sgr. J&K

Sub: - Regarding exchange of Nokia 3600s with any other Nokia Mobile.

Sir/Madam,

This is to bring in your kind notice that I had purchased Nokia 3600s from Hotspot, The Great India Place Mall, Noida on 2nd, Aug, 2008 vide IMEI No.[protected].Since then I have been facing tremendous stress. In this 5 months period from the date of purchase this mobile has gone 3 times for servicing in Nokia Care as some times during the conversation the call used to get disconnect (It was not due to the Network connection and the Nokia Care had corrected that fault), sometimes the camera was showing black spot on all the images, sometimes even after connecting ear phones the mobile used to show that no sign of it. It has been replaced by Nokia Care, Lajpat Nagar on 18th, Dec, 2008 with a new one but on the very next moment I found that the pictures captured by camera was very fade, unclear and the corners were showing pink patches. Again I had given the set to Nokia Care, Lajpat Nagar on 3rd, Jan, 2009 and after keeping my mobile till 18th, Jan, 2009 the Lajpat Nagar staff told that Camera problem in this Nokia 3600s is DEFAULT in nature so nothing can be done about this. However, in my earlier mobile set no such pinkish and faded snaps were detected. Again I gave my set to Lajpat Nagar, Nokia Care on 20th, Jan, 2009 vide job sheet no 2767.as I was totally unable to use my cell due to so many problems but till now, 3rd, Feb, 2009 I am unable to know the status of my mobile even after repeated calling to Mr. Sachin (In charge, Nokia Care) and the landline no.[protected] from where no body could tell me the whereabouts of my mobile.
Kindly do the needful action at the earliest to exchange my mobile set with any other Nokia Mobile, as this is purely Nokia’s fault not mine, I had taken all the precautions in handling this set. I cannot take more pain in handling this mobile set.This is total harassment that I am unable to avail facilities provided by mobile.I am looking forward to have a positive reply in this matter otherwise i will be forced to go to consumer forum.

Nokia — nokia service centre not deliever my headset

sir/madam, i purnenduchaubey from new delhi.i purchase a nokia n-70 music edition mobile from subhikcha shop pvr saket, new delhi-110017.but after 5 months my handsfree not working properly, and i submit this at nokia service centre E-3, kalkaji, new delhi and i have a submission receipt also, but they say you not submit handsfree at my shop, and they misbehaive with me.i want justice.please help me.

Sir / Madam,

My job sheet no. is[protected]/090411/36, where r my mobile, when u delivered my mobile ?????
Plz give me right information about my mobile as early as possible ...????????????





--
With Regard
Ravinesh Mishra
[protected]
[protected]

Nokia N73 and Idea connection — Call charged for the calls not made by me

I have faced the problem on 23rd Apr.09 in between 11.00PM to 5.40AM. I am having Nokia N73 and service provider is Idea. I reside at Indore, MP., India. Nos. automatically dialled and charged are same as are in above mentioned complaints of others. Contacted service provider Idea but they refuse to lodge complaint and they told the same is not possible. It seems some racket is going on and we all are paying heavily due to it. No one is bothered about this problem neither Nokia nor Idea. Few no.s dialled for reference of others +[protected], +[protected], [protected], +[protected], +[protected], +[protected], +[protected], +[protected], +[protected]

To,
The Branch Service Incharge
Nokia (Raj.)


Sub. - To Take the Nokia care in Dholpur (Raj.)

Respectable sir/mam,

Hello to all nokia team .i`m intrested to take nokia care center in Dholpur (Raj.)..now i`m having LG ASC in Dholpur & Bharatpur.& also i`ve The service franchise of RT OUTSOURCING SERVICES LTD. From since last 5 years.i`ve the good engineers, cco, center manager, accountant...so kindly give me a apportunity to take nokia care..plz send us ur respective service head`s e-mail address to send u my profile..

i[censored] do so i shall be greatful to u very much...


Thanks & Regards,
Mohsin Khan
Tirupati Telecom
Dholpur (Raj.)
[protected], [protected]
E-MAIL - tirupati.[protected]@lgmobiles.com
[protected]@yahoo.com

Dear Sir,

I lost my handset in THE month November 2008 in Bhubaneswar. Can it be identified ? If yes please help me. If not please help me to block the SET so it can not be used as because i had some important informations were in the SET memory.It can be miss used. Please be kind enough. I have the original documents of the SET.
Please mail me- [protected]@rediffmail.com
And call me- [protected]

Earlierly I forewarded my complaint to Nokia Customer Service Division but it was replyed, neither the mobile can be traced out nor can be blocked because of miss use.

Please help me.. detail given below..

[Model:NOKIA_6085]
[IMEI:[protected]]

[Salutations:Mr.]
[FirstName:Manoj Kumar]
[LastName:Panda]
[DOB:19.01.1981]
[Gender:M]
[Email:[protected]@rediffmail.com]
[CountryCode:91]
[Country:India]
[Language:English]
[MobilePhone:[protected]]
[State:Bhubaneswar]
[Postal:751002]


Thanks
Manoj Ku. Panda
Orissa
Bhubaneswar

J K ENGINEER — mobile prices

I HAVE RECIEVED THE SMS FROM LM-SPDC ON 01 MAY 2009. SEND YOUR FULL NAME - IRSHAD MANSURI
ADDRESS- 1312 MAIN ROAD BIJALPUR INDORE (M.P) INDIA
MOBILE PHONE NO.-[protected]
OCCUPATION -12TH
AGE- 26
AMOUNT WON- $500, 000.00
DATE - 19 MAY 2009

working in nokia for employer — i also feel

yes i also feel that poor service for BIG CINEMA IN SIVAKASI TAMILNADU that air conditioner was very poor quality

22.06.2009
TO
NOKIA LIMITED
CUSTOMER CARE MANAGER, INDIA

Sub : Poor performance of Nokia Mobile set 3110C purchased on 25.09.2008

Dear Sir,
I would like to bring your kind attention that I had a very high expectation on your product as well as after sales service. While using the set and interacted with your service center I am now questioning my decision !

As far as the above mobile set is concerned, I had no difficulty o[censored]sing first FOUR months. Unfortunately, this set had developed problem of speaker failure. As a result I had to approach your authorized service center ( Tirupati Telecare, 87/B/15/1, G.T ROAD ( W ), Serampore, Hooghly, Chinsurah, West Bengal on 3rd February, 2009. I collected my set after 10 days ( approx ). Next problem occurred again in the month of May, 2009. Accordingly I again had visited your service center at Serampore on 28th May, 2009. This time I had gone with display problem. To my surprise, I was told on 2nd June, 2009 that display glass is a duplicate one. I am surprised how this can be defined in this manner after 4 days from the day of receiving the set by your authorized service center. I as a user of Nokia Mobile am not able to understand why I need to take trouble putting duplicate glass and visit your service center which is 25 km from my residence. I may conclude that if anything has gone wrong it has taken place either during manufacturing time or from your service center. To my surprise they had asked me to pay Rs. 1300.00 and get the display glass replaced.

I thought that I must inform you before taking any further action on this as their reaction on user / customer in this manner is not at all acceptable.

I am giving you the following details : -

Mobile set Nokia 3110C Graphite ( Battery No.[protected]. P323d[protected] set was cash purchased from M/s Sabir P.C.O cash memo no. 259 dated 25.09.2008. IEMI : [protected]

First service taken on 3rd February, 2009. – Job sheet number.[protected]/090203/51.
Second time for service support approached on 28th May, 2009 – Job Sheet number[protected]/090528/9 without any satisfactory result.

In view of the above experience on above product and service, I would request you to arrange replacement of mobile set with new one immediately. In case you suggest, I may go for other model for which additional cost may be arranged. I shall look forward your action on this.
Regards
Sudipta Ghosh

22.06.2009
TO
NOKIA LIMITED
CUSTOMER CARE MANAGER, INDIA

Sub : Poor performance of Nokia Mobile set 3110C purchased on 25.09.2008

Dear Sir,
I would like to bring your kind attention that I had a very high expectation on your product as well as after sales service. While using the set and interacted with your service center I am now questioning my decision !

As far as the above mobile set is concerned, I had no difficulty o[censored]sing first FOUR months. Unfortunately, this set had developed problem of speaker failure. As a result I had to approach your authorized service center ( Tirupati Telecare, 87/B/15/1, G.T ROAD ( W ), Serampore, Hooghly, Chinsurah, West Bengal on 3rd February, 2009. I collected my set after 10 days ( approx ). Next problem occurred again in the month of May, 2009. Accordingly I again had visited your service center at Serampore on 28th May, 2009. This time I had gone with display problem. To my surprise, I was told on 2nd June, 2009 that display glass is a duplicate one. I am surprised how this can be defined in this manner after 4 days from the day of receiving the set by your authorized service center. I as a user of Nokia Mobile am not able to understand why I need to take trouble putting duplicate glass and visit your service center which is 25 km from my residence. I may conclude that if anything has gone wrong it has taken place either during manufacturing time or from your service center. To my surprise they had asked me to pay Rs. 1300.00 and get the display glass replaced.

I thought that I must inform you before taking any further action on this as their reaction on user / customer in this manner is not at all acceptable.

I am giving you the following details : -

Mobile set Nokia 3110C Graphite ( Battery No.[protected]. P323d[protected] set was cash purchased from M/s Sabir P.C.O cash memo no. 259 dated 25.09.2008. IEMI : [protected]

First service taken on 3rd February, 2009. – Job sheet number.[protected]/090203/51.
Second time for service support approached on 28th May, 2009 – Job Sheet number[protected]/090528/9 without any satisfactory result.

In view of the above experience on above product and service, I would request you to arrange replacement of mobile set with new one immediately. In case you suggest, I may go for other model for which additional cost may be arranged. I shall look forward your action on this.
Regards
Sudipta Ghosh

sir it is very shameful for company like nokia that it is not behaving good with customer. the customer using NOKIA always want to show loyalty bt nokia care tend him to make dialoyal.
2morrow i went to nokia care with my set 3230 as it is not started then they told me that ur battery is duplicate so change it. i m ready to change it & i also told 10 times that plz check my handset is there any problem or not bt they denied to check.in the same night after coming frm care again problem arises then i went there next day now they said that u ve to leave handsets & bla bla. they ve time & staff bt all the staff were ignoring me . i request to them that plz consider this bt they bhave very rudely.
sir think i[censored] r instesd of me & u r working somewhere & boss nt ready to give u leave then told me is it possible to b loyal towards customare care. sir if no action is taken against this then i went to customer form & lodge a case against u.i went to nokia care which is near CITY PRIDE PUNE SATARA ROAD, PUNE. MY CONTACT NO IS [protected].