[Resolved] Nokia C7 — Replacement of handset with old, refurbished & defective handset | |||
I bought a Nokia C7 handset (IMEI: [protected]) for Rs. 19,000 from a shop in Kottayam (Kerala) in Dec. 2010. In June '11 the handset suddenly went dead. I gave it for repair to the nearest Nokia Care Centre in Pala (Kottayam Dt., Kerala).They re-installed the software and gave it back but after a few days, the handset went dead again. I gave it for repair again & again they re-installed the software and gave it back. But after few days, the handset went dead agin for the 3rd time. This time the Nokia Care people sent it to Delhi (Job Sheet No.[protected]/110624/18) & I got it back after 2 weeks in the 1st week of July '11 (Replacement Note: RN297798 dated[protected].On enquiring with them whether it had been replaced with a new piece, they replied in the negative and said that the same handset had been repaired. Soon I noticed a few problems with the handset which I mention below: (1) The Call button (Green) is not lighting up. (2) There is a lot of vibration from the ear-piece while answering incoming calls which distorts the voice. (3) The battery life has decreased considerably. (4) Lot of finger-prints & smudges are visible on the underneath surface of the screen which indicates that the handset has been opened & repaired. I ignored these defects because I was under the impression that this was my original handset which I purchased. But yesterday I became very suspicious & checked the IMEI of the handset with that printed on the Box. To my utter surprise the handset had a different IMEI No. (IMEI No. [protected]) which meant that the handset had been replaced. But instead of providing me with a brand new handset, I had been provided with an old, refurbished & defective handset. I certainly did not expect that Nokia would cheat its customer this way. I have requested Nokia to replace this handset with a brand new one at the earliest. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 5 Comments | |||
Comments
MY NAME IS SREENATH .K.S. PURCHASED A NOKIA c7([protected]) HANDSET FROM PLANET M, PALARIVATTOM, COCHIN ON 3RD SEP 2011.
FIRST MONTH ITSELF MY PHONE's BATTERY GETS HEATED TOO MUCH AND I DIDNT GET MUCH BATTERY BACK UP...I GAVE MY PHONE TO AN AUTHORISED NOKIA CARE CENTRE AT ERNAKULAM.THEY UPDATED SOFTWARE TWICE.BUT DIDNT GET IT RIGHT.THEY SEND IT TO DELHI AND SAID THAT MOTHERBOARD WILL BE RREPLACED.THEY SAID THAT IT WILL TAKE 12 TO 15 DAYS.NOW ALREADY 20 DAYS HAVE PASSED.NO REPLY FROM NOKIA CARE CENTER.WHEN I ASK THEM THEY ARE NOT GIVING ANY SATISFACTORY RESPONSES.THEY ARE TOO MUCH IRRESPONSIBLE AND ARROGENT.THEY SAID THAT THEY HAVE SENT PHONE TO DELHI FOR REPLACEMENT OF MOTHERBOARD.GOD KNOWS WHAT IS GONNA HAPPEN
FIRST MONTH ITSELF MY PHONE's BATTERY GETS HEATED TOO MUCH AND I DIDNT GET MUCH BATTERY BACK UP...I GAVE MY PHONE TO AN AUTHORISED NOKIA CARE CENTRE AT ERNAKULAM.THEY UPDATED SOFTWARE TWICE.BUT DIDNT GET IT RIGHT.THEY SEND IT TO DELHI AND SAID THAT MOTHERBOARD WILL BE RREPLACED.THEY SAID THAT IT WILL TAKE 12 TO 15 DAYS.NOW ALREADY 20 DAYS HAVE PASSED.NO REPLY FROM NOKIA CARE CENTER.WHEN I ASK THEM THEY ARE NOT GIVING ANY SATISFACTORY RESPONSES.THEY ARE TOO MUCH IRRESPONSIBLE AND ARROGENT.THEY SAID THAT THEY HAVE SENT PHONE TO DELHI FOR REPLACEMENT OF MOTHERBOARD.GOD KNOWS WHAT IS GONNA HAPPEN
MY NAME IS SREENATH .K.S. PURCHASED A NOKIA c7([protected]) HANDSET FROM PLANET M, PALARIVATTOM, COCHIN ON 3RD SEP 2011.
FIRST MONTH ITSELF MY PHONE's BATTERY GETS HEATED TOO MUCH AND I DIDNT GET MUCH BATTERY BACK UP...I GAVE MY PHONE TO AN AUTHORISED NOKIA CARE CENTRE AT ERNAKULAM.THEY UPDATED SOFTWARE TWICE.BUT DIDNT GET IT RIGHT.THEY SEND IT TO DELHI AND SAID THAT MOTHERBOARD WILL BE RREPLACED.THEY SAID THAT IT WILL TAKE 12 TO 15 DAYS.NOW ALREADY 20 DAYS HAVE PASSED.NO REPLY FROM NOKIA CARE CENTER.WHEN I ASK THEM THEY ARE NOT GIVING ANY SATISFACTORY RESPONSES.THEY ARE TOO MUCH IRRESPONSIBLE AND ARROGENT.THEY SAID THAT THEY HAVE SENT PHONE TO DELHI FOR REPLACEMENT OF MOTHERBOARD.GOD KNOWS WHAT IS GONNA HAPPEN
FIRST MONTH ITSELF MY PHONE's BATTERY GETS HEATED TOO MUCH AND I DIDNT GET MUCH BATTERY BACK UP...I GAVE MY PHONE TO AN AUTHORISED NOKIA CARE CENTRE AT ERNAKULAM.THEY UPDATED SOFTWARE TWICE.BUT DIDNT GET IT RIGHT.THEY SEND IT TO DELHI AND SAID THAT MOTHERBOARD WILL BE RREPLACED.THEY SAID THAT IT WILL TAKE 12 TO 15 DAYS.NOW ALREADY 20 DAYS HAVE PASSED.NO REPLY FROM NOKIA CARE CENTER.WHEN I ASK THEM THEY ARE NOT GIVING ANY SATISFACTORY RESPONSES.THEY ARE TOO MUCH IRRESPONSIBLE AND ARROGENT.THEY SAID THAT THEY HAVE SENT PHONE TO DELHI FOR REPLACEMENT OF MOTHERBOARD.GOD KNOWS WHAT IS GONNA HAPPEN
Nokia C7 — Request to replace the present defective Nokia handset with a new one
my nokia c7 phone not working repair from last two month, one time i have repair it in nokia care nashik road, but problem not solve in it network problem, charging shows but not done, hanging problem, speakerphonee problem at the time of call, now i drop it in nagpur nokia care, so please Request to replace the present defective Nokia handset with a new one, due to this handset i have loss in my trading business, please give it imaged.gaurao deshmukh
PRODUCT SERIAL NO-[protected]
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nokia,c7 — incoming call voice
I have brought a C7 on 1.09.2011 , after 1 day back screeching sound comes when u make a call or receive a call,though i have consulted nokia care,chennai and they have replaced the speaker still it makes screeching voices, i would rather ask a question to nokia is buying a phone of 17,000 rupees is worth it ???