[Resolved]  Nokia Care — bad service

Nokia — NOKIA N79 -TALE OF FAILURE

COPY OF LETTER WRITTEN TO NOKIA CARE ON 14/11/09


NOT SATISFIED WITH YOUR ANSWER IAM AGAIN REAPEATING


RECIEVED THE ILL BORN SET ON 9.30 PM ON 11/11/09.NEXT MORNING WHEN I STARED YO USE I GET SHOCKED, BECAUSE THE FOLLOWING INBUILT FEATURE
WITH THE SET WHEN THE SET WAS PURCHASED WERE MISSING.

1. WAVESECURE :THE ULTIMATE WIRELESS SECURITY FOR YOUR NOKIA N79


MISSING


2.OXFORD DICTIONARY :HANDY REFERENCE ANYTIME ANYWHERE


NOT WORKING.

3.THEME DIY - DO IT YOUR SELF: CONVERT ANY PHOTOGRAPH INTO A THEME.



MISSING.



4. SMS TIMER: SCHEDULE YOUR SMS


MISSING.


BUT

1. INDISMS WORKING

2.MOBIOLA SCREEN CAPTUURE WORKING

3.NOKIA MAPS WORKING
4.N-GAGE WORKING

HOW IS IT POSSIBLE THAT SOME INBUILT FEATURES ARE WORKING
AND SOME NOT, FURTHER INCASE OF N79 SET BACKUP CREATED AT ATIME,
MY ALL MESSAGES AND CONTACTS ARE SAFE.


ITS ALL THE PROBLEM OF POOR QUALITY AND ILLBORN SET, MARKETED BY NOKIA INDIA WITHOUT ANY RD STUDIES, AND ALL MY PLAN FOR 300DAYS MY ALL DREAMS AND EXPECTIONS FROM NOKIA WASHED AWAY WIHIN A MONTH, THE SET HAS ALREADY TRAVEL TO YOUR HOSPITAL ICU TWICE IN 4O DAYS.


THE SET IS ALSO STILL GET HANGING PROBLEM NOW AND THEN.

THE INBUILT MUSIC PLAYER PROVIDED WITH THE SET FAIL TO PLAY SONGS,
OTHER THAN FILE MANAGER.

THINK SERIOUSLY, THIS IS NOT A SMALL PROBLEM , ITS A BLACK SPOT FOR NOKIAS FAME ALL OVER THE WORLD.

I NOW FIND MYSELF IS BEING CHEATED BY NOKIA, I WILL NEVER USE SUCH SUBSTANDARD SET ANYMORE WHOSE VALUE IS RS 14900?
( USD 300 $ APP) AND FUNCTION LIKE RS 7000 SET ( BECAUSE THE KEY FUNCTIONS ARE NOT THERE ).

I REQUEST YOU TO KINDLY EITHER REPLACE ME THE SET OR
REFUND MY ALL MONEY PAID WITH DUE INTEREST. BECAUSE I WANT NO MORE MY BUSSINESS LOSES ,NO MORE MENTAL SUFFERNESS, NO MORE WASTAGE OF TIME.
PLEASE TREAT THIS MAIL AS IMPORTANT AND ALSO FORWARD TO YOUR HIGH OFFICIALS.


THANKS

MANMOHAN SARDA
CENTRAL ROAD
PO & DIST -HAILAKANDI
ASSAM-788151
INDIA
CELL-[protected]

Hi,

I had bought a nokia N79 last month and started facing display problems.
I had given it to Magnus Nokia care in jaynagar, who took ten days to identify the problem as they didnt have the spares for it. After ten days they said that it needs to be sent to Delhi as this problem cant be fixed in Bangalore.
Its been another 20 days and its still under repair.
Want to know that is this the service provided by Nokia Care?
How long do i need to wait after spending 15k for the phone.?

I need to charge a complaint against Nokia Care for their poor service.

Don't trust Nokia products and services. I bought a new sealed pack Nokia 5800 ExpressMusic. From the first day itself it's having display problems. I had given it to the Nokia care for repairing. At first they told it will take 1 hour to repair. After repairing they had delivered it to me, but the problem was not resolved. After that they say excuses and ask to come and collect after 2-3 days. I was calling the Nokia care for more than 10 times. Every time they say the display panel will come on next day. So I decide to buy back it. They had given my mobile back after signing that I had received the mobile after repairing. When I complained to the Nokia customer care about this, they are saying they cannot take any compaint regarding this as the mobile is with me. I am writing this to make people aware about the Nokia fraud so that no one should get in to the Nokia trap.

For Basic phone models, complaints are less for Nokia. But it you spending more than Rs2000 for you mobile go for some other company.

Visit the Nokia Care in any city once. You will never buy any Nokia Product in your life. On seeing the crowd from outside you will think that some recruitment rally is happening there. People are flooded with their Nokia mobile to repair.

hi,this is dr .satyam chakraborty.my nokia mobile handset no 3600s got damaged on 3rd august 2010.I took it to the nokia care& made earnest request to repair it as first as they can,because I am a resident doctor & need to be on call 24 hrs.I didnot have an accessory mobile also.they didn't pay hid to my request & told it will take at least 10 days .I borrowed hand-set for 10 days.On 14th of aug I had to return the set.After that whenever I call them they ask the Job sheet no & promise to call me back, the story is repeated everyday.My juniors can't contact me in time of emergencies which has led to some unfortunate incidents.Today they told me that their engineer was in leave and it won't be repaired before raksha-bandhan.the concerned nokia care is pareek mobile care ,314 vijay path tilak nagar,jaipur.My job sheet no was 100804 39 . I hope my prayer will be given an ear & few lives could perhaps be saved.

Nokia — bad service of nokia care

i have purchase nokia x1-01, and its display get broken then i deposited my set in nokiacare(land mark complex,karanager,chowksrinagar,jamu and kashmir) they told me u will get your set within 7 days my jobsheet no. is 1657 ,i have summitted my set on 6th of august and today is 23th of september almost 44 days now they are not able to tell me the status of my set what a pathetic service nokia is providing us . we buy stuff of the big companies expecting its service will be good but now i m so fade up with the services of nokia care i would suggest that this kind of nokia care should be shut down so that people will not expect the services and will manage something .

Dear sir,
I have diposited my faulty mobile set ( model-2700c-2, IMEI no- [protected] ) vide job no-59597 on 28-09-11at Agartala Nokia care centre . They gave me Delivery date on 08/10/11 . Without set it is very difficult to run my personal and office work, I requested Mr Suvam ( mob:- [protected] ) on 28/09/11 and 29/09/11 for early delivery but i failed . But now also on 8/10/11 and 10/10/11 after long persuation I am not getting any response from your care centre .
please take action for early restoration of my mobile set .

my mobile no:-[protected]
email:- apansu.[protected]@yahoo.com

apansu debnath
Agartala, Tripura