[Resolved]  Nokia Care — Nokia service

Hi

I am Amar. I bought Nokia 5610 express music in dec. and in ten months my mobile was in Nokia care for more than 2 months. its so frustrating.The service provided by nokia is hopeless. I had given my mobile( it was not charging) on August 16th and till today i didnt get my set back. I had given my mobile in Nokia care BTM layout. Evrytime i go to nokia care people say some stories and ask me to come after some days and it keeps repeating.I am so frustrated that i am planning to file a complaint in Consumer court against Nokia care.First time i was given Mobile target delivery date as 30th august, 2008. when i went on that day i was told to come after 2 days. When again i went they gave my mobile back, same way as i had given them( without rectifying the problem-So disgusting, Is it kind of joke going on). Finally they gave me another day after shouting on 14th september. And till today daily i am going, but same old response.I am fed up of this.I think by the time i get my mobile back, my warranty will be over
I am mentioning my Job sheets details

Job sheet No:[protected]/080816/27
Model no: 5610

Nokia care BTM layout people say my mobile is in nokia head quaters and it cant be repaired. They are telling they will give me some other set, but not the new one. I want to know the procedure, if my mobile cant be repaired.Why should i accept some other mobile( other than new one). I want response from support team. I want my mobile back in proper condition within 1 0r 2 days or else i might be forced to take some serious legal action against nokia care.

With Regards
Amar
[protected]

Nokia 2626 — no delivery at time

Today i went in to collect my handset after the one month time duration they have promised within which my handset would be ready.but today they give my phone in different colour then i refused to take it.
then they told me it will take 1 or 2 weeks.
now what can i do .this is the fault of company.
myimei no is -[protected] and product code is -0552116

Nokia — Problem in mic,in Headset,on service execu.

I purchased nokia 5300 in May this year. but there is no satisfying sound in mic From last month.When I gived to Service Centre for this problem they take 24 days to solve but my problem is not solved.
While giving my handset, excu. take battery also. But does not write on Jobsheet, So my battery is losed.

Nokia — Nokia N70 Music Edition faulty under warranty period and Nokia is not accepting

Hi,

I had purchase Nokia N70 Music Edition in Nov 2007. After that I went to USA and came back in Feb and started using mobile. Mobile worked for 3-4 months perfectly but after that it started lot of problems like hanging, rebooting, no video and audio. I went to Nokia care and they kept it for 1 week and returned back to me. I inserted my SIM and found that the problem still persists.

I returned back to them. They again kept it for 1 -2 week and returned me back. It worked for 2-3 hours fine and then again started creating all those problems. Same day I shifted to Lajpat Nagar and then I went Lajpat Nagar Nokia care and they told that there is a white fluid inside it. I again went to Noida and Noida Nokia care denied to accept it. I called up consuler voice and lodged a complaint. Consuler Voice sent lot of mails to Nokia but they never replied. Please let me know who will help me out in this matter, as the mobile is still in Warranty period.

Regards,
Abhinav

haee...
dear sir..
i want nokia RSN no...and my mobile ESN HAX NO is 21BB88DD.
plz halp me..

Hi

i purchased N73 ME last month But its my bad luck that the mobile is hangingwhile receiving a call or open the camera cover . I tried to switch it off and tried to on again After that the set is not getting on at all the display become white . I given it for repair in the nokia care they told me that the software problem and reloaded the software Two day it worked again the same problem and returned to the care centre again Now they are telling the memory card is faulty .Its under warranty so it will take 15 to 25 working days it seems See the fun i purchased a phone hardly used for 3or 4 days and rest of the days it was in the service centre till i didnt get back the mobile what a lucky guy i am !!!

Nokia 5610 — cell phone not working properly

i purchased new cell of nokia 5610 on 14 dec 2008 nd today is 17th dec 2008 and on that day only its started giving problem of restarting nd not reading ma mmc...
i went to dealer but he is sayng its not his responsibity now...
but there is a law of nokia...
that if mobile phone gives problem within...

Dear Sir,
I have bought a nokia 3110 c mobile phone on 2-07-08 whose ESN/IMEI number is [protected] and product code is 0562611 from Ganpati Telecom Bhagalpur. the mobile is not charging through charger. It is in guarantee. I am giving it on Nokia service center (SARAL SANCHAR Dr. R.P Road Bhagalpur) but the officer of service centre says that it will repair on 7 days but 30 days have been passed.
I am going to buy a new mobile phne of other company if it will not be replaced immidiately.

Handset Details
ESN/IMEI NO- [protected]
PRODUCT CODE- 0562611
INSTRUMENT TYPE-PHONE
TC TYPE- GSM
MODEL NAME- 3110 C
WARRANTY REF NO- APAINY[protected]
TARGET DELIVERY DATE- 06-DEC-08

i bought the nokia 5610 xpressmusic mobile phone last month but from the very next day it started showing problems like restarting/rebooting and from transfering numbers from phone to sim it doesnt transfer whole numbers and the series jumbled up...When i listen songs and if any message comes it automatically goes to static mode but this occurs 4 out of 10 times...the problem is i bought the phne online from EBAY India, Mumbai...i return that phone on very next day to mumbai form pune..But the ebay person said its fine and returned me back..Bt when i started using it again it was showing same problems..I updated its software version also but the result is same.now i am living in jamshedpur and i am very frusteted with the service of Nokia and Ebay...kindly plz help me out..

Regards
Unfornatunaly a Nokia Customer,
Nainesh Channawar
[protected]@yahoo.com
Mob [protected]

i bought the nokia 5610 xpressmusic mobile phone last month but from the very next day it started showing problems like restarting/rebooting and from transfering numbers from phone to sim it doesnt transfer whole numbers and the series jumbled up...When i listen songs and if any message comes it automatically goes to static mode but this occurs 4 out of 10 times...the problem is i bought the phne online from EBAY India, Mumbai...i return that phone on very next day to mumbai form pune..But the ebay person said its fine and returned me back..Bt when i started using it again it was showing same problems..I updated its software version also but the result is same.now i am living in jamshedpur and i am very frusteted with the service of Nokia and Ebay...kindly plz help me out..cant i get the new replaced phone??

Regards
Unfornatunaly a Nokia Customer,
Nainesh Channawar
[protected]@yahoo.com
Mob [protected]

Sir,
Let me know what is status of my Mobil set and your replay is awaited. Are you receive back from your Noida repair centre which was send 5th time for the same on 29.12.2008 by you. when I can collect my Mobil set from you before deliver to me thoroughly check whether Manufacturing Defect in Nokia Model No 3110C IMEI NO [protected] has solve the problem or not.



Thanks
Chetan Prakash Mehta
From: Chetan Prakash Mehta
Sent: Monday, December 29, 2008 6:03 PM
To: '[protected]@nokiacareindia.com'
Subject: FW: Manufacturing Defect in Nokia Model No 3110C IMEI NO [protected]. Ref Job Sheet No 4th[protected]/081122/2 dt22/11/2008of Rama Telecom Udaipur (3rd 3638 dt 25/10/2008 of Rama Telecom Udaipur and Model No 3110C IMEI NO [protected]. Pervious 2 Jo

Sir,
As per telephonic talk with you on 29.12.2008 you told that above my Mobil set has received without clear Manufacturing Defect after sending four times to repair centre( Nokia Model No 3110C IMEI NO [protected]. Ref Job Sheet No 4th[protected]/081122/2 dt22/11/2008) and again 5th times sending for above purpose to direct to company for replacement tomorrow . I am very surprise that a big branded Mobil Company is giving such type of support to customer under guarantee. I have purchase above Mobil set on 13th sep 08 from onward same day our Mobil set is going continuously repair centre and as on date still Manufacturing Defect.
I spent RS 4500 approx but single day I cannot use Mobil set. As per your discussion I am Say in hard word that this is last chance for you provide replace set otherwise I will be take legal case file in consumer court. Still I have keep wait for 3.5 months for the same but further I cannot wait. Please provide me 5th job sheet no.ag my Mobil set is sending to company for replacement purpose. I request to you refer my case to higher Authority of Nokia Company for the same.


Thanks

Chetan Prakash Mehta

From: Chetan Prakash Mehta
Sent: Wednesday, December 17, 2008 3:20 PM
To: '[protected]@nokiacareindia.com'
Subject: FW: Manufacturing Defect in Nokia Model No 3110C IMEI NO [protected]. Ref Job Sheet No 4th[protected]/081122/2 dt22/11/2008of Rama Telecom Udaipur (3rd 3638 dt 25/10/2008 of Rama Telecom Udaipur and Model No 3110C IMEI NO [protected]. Pervious 2 Jo

Sir,
Let me know what is status of my Mobil set and your replay is awaited.


Thanks & Regards,



Chetan Prakash Mehta (Tick Team)
Ext. NO. 2174

From: Chetan Prakash Mehta
Sent: Saturday, December 06, 2008 11:06 AM
To: '[protected]@nokiacareindia.com'
Subject: FW: Manufacturing Defect in Nokia Model No 3110C IMEI NO [protected]. Ref Job Sheet No 4th[protected]/081122/2 dt22/11/2008of Rama Telecom Udaipur (3rd 3638 dt 25/10/2008 of Rama Telecom Udaipur and Model No 3110C IMEI NO [protected]. Pervious 2 Jo

Sir,
Replay and status awaited. I think that my case has Put up higher Authority of Nokia Company for the same.

Thanks & Regards,

Chetan Prakash Mehta

From: Chetan Prakash Mehta
Sent: Friday, November 28, 2008 5:59 PM
To: '[protected]@nokiacareindia.com'
Subject: FW: Manufacturing Defect in Nokia Model No 3110C IMEI NO [protected]. Ref Job Sheet No 4th[protected]/081122/2 dt22/11/2008of Rama Telecom Udaipur (3rd 3638 dt 25/10/2008 of Rama Telecom Udaipur and Model No 3110C IMEI NO [protected]. Pervious 2 Jo

Problem in Mobil Set: LOW INCOMING AUDIO/SET IN OVER HEATING WITH PLAY MP 3(FIVE MINUTS)
Sir,
You have receive My Mobil set and its IMEI NO [protected]. Ref Job Sheet No (4thTimes[protected]/081122/2 dt22/11/2008of Rama Telecom Udaipur .please note that it is coming four times for repairing but still defective as on date. I request you Please do replacement. Put up my case to higher Authority of Nokia Company for the same. Please give proper support and solved above problem already you have taken long time for the same. This is Last chance for you to solve problem. Please do ensure that above problem has been solve than set send to Rama Telecom Udaipur.

Thanks & Regards,
Chetan Mehta

Mil id : chetan.[protected]@securemeters.com
Mobil no [protected]

From: Chetan Prakash Mehta
Sent: Monday, November 24, 2008 12:01 PM
To: '[protected]@nokiacareindia.com'
Subject: FW: Manufacturing Defect in Nokia Model No 3110C IMEI NO [protected]. Ref Job Sheet No 4th[protected]/081122/2 dt22/11/2008of Rama Telecom Udaipur (3rd 3638 dt 25/10/2008 of Rama Telecom Udaipur and Model No 3110C IMEI NO [protected]. Pervious 2 Jo


Problem in Mobil Set: LOW INCOMING AUDIO/SET IN OVER HEATING WITH PLAY MP 3(FIVE MINUTS)

Sir,
As you aware and discuss with you on 22/11/2008 that my above Mobil still defective after sending 3 times for Repairing centre but still defective as on date also check by you on 22.11.2008 after sending three times has not solve the PROBLEM and again you are sending 4 time vide your job sheet no[protected]/081122/2 dot 22/11/2008 .
Again I request you Please send my mail AND Forward my case to higher Authority of Nokia Company.
Please give proper support and solved above problem already you have taken long time for the same. This is Last chance for you to solve problem.
Thanking you
Chetan Mehta

From: Chetan
Prakash Mehta
Sent: Wednesday, November 05, 2008 1:25 PM
To: '[protected]@nokiacareindia.com'
Cc: '[protected]@nokiacareindia.com'
Subject: FW: Ref Job Sheet no(3rd 3638 dt 25/10/2008 of Rama Telecom Udaipur and Model No 3110C IMEI NO [protected]. Pervious 2 Job Sheet NO[protected]/080916/41 DT 16.09.08 OF M/S MAROO TRADING PVT LTD UDAIPUR AND[protected]/08/007/18 DT 06.10.2008 OF RAMA TEL

Sir,
Awaited your replay and give favor to me as soon as possible and Give Status of About My Mobil set.
Thanks
cpm

From: Chetan Prakash Mehta
Sent: Monday, November 03, 2008 5:01 PM
To: '[protected]@nokiacareindia.com'
Subject: FW: Ref Job Sheet no(3rd 3638 dt 25/10/2008 of Rama Telecom Udaipur and Model No 3110C IMEI NO [protected]. Pervious 2 Job Sheet NO[protected]/080916/41 DT 16.09.08 OF M/S MAROO TRADING PVT LTD UDAIPUR AND[protected]/08/007/18 DT 06.10.2008 OF RAMA TEL

R/Sir,
I think that you have received my Mobil set from Rama Telecom Udaipur vide his job sheet no 3638 dt 25/10/2008 for Repairing / replacement Purpose. Kindly look to below Problem in above Mobil set and let me know the status of above Issue.
Awaited your replay and give favor to me as soon as possible
Best Regards
Cpm
Mil id : chetan.[protected]@securemeters.com
Mobil no [protected]


From: Chetan Prakash Mehta
Sent: Saturday, November 01, 2008 1:10 PM
To: '[protected]@nokiacareindia.com'
Subject: Ref Job Sheet no(3rd 3638 dt 25/10/2008 of Rama Telecom Udaipur and Model No 3110C IMEI NO [protected]. Pervious 2 Job Sheet NO[protected]/080916/41 DT 16.09.08 OF M/S MAROO TRADING PVT LTD UDAIPUR AND[protected]/08/007/18 DT 06.10.2008 OF RAMA TELECOM

Sir,
My Mobil set has dispatch to you for repair/ replacement due to manufacturing fault detail as under on 31.10.2008:
1 Set OVERHEATING.
2 Low Ringing Tone
Due to above problem 3 times has send to you but still the problem has not solve.

History of My Mobil set as under:

I HAVE PURCHASAE NOKIA MAKE MOBIL SET MODLE NO 3110C IMEI NUMBER [protected] ON 12TH SEP2008 VIDE BILL NO 226 DT 12.09.08 FROM Share Laxmi Enterprises and Same Day at my residence I HAVE CHARGED TO MOBIL SET AND HEAR 2 SONGS FIND FOLLOWING PROBLEME IN MOBIL SET.
1 Set OVERHEATING.
2 Low Ringing Tone.
2 LOW RING TONE.
I WENT TO CARE CENTRE FOR ABOVE PROBLEM .Detail of job sheets under
1 [protected]/080916/41 dt 16.09.08 though M/S MAROO TRADING PVT LTD RETURN TO ME MOBIL SET ON 05.10.2008 WITHOUT SOLVE PROBLEM.
2 SECOND TIME AGAIN GIVEN MOBIL SET TO CARE CENTRE ON 06.10.08 REF JOB NO[protected]/081007/18 DT 06.10.08 THOUGHT RAMA TELECOMHE HAS RETURN MOBIL SET ON 25.10.08IN SAME CONDITION WITHOUT SOLVE PROBLEM. I also talk on phone to Mr. Mukesh at your jaipur repair centre HCL and I DO REQUEST TO HCL l THAT BEFORE SENDING MOBIL SETTO UDAIPUR COMPLETE CHECK TO MOBIL SET BUT HE HAS DESPATCH MOBIL SET TO Udaipur without solve problem.
3 SAME DAY AGAIN PREPARED JOB SHEET NO 3638 DT 25.10.08 BY M/S Rama telecom and told that he will be send mobile set AT Jaipur for repairing purpose.
4 Yesterday I talk to Mr. Hari at your Bangalore office . ref complaint NO 2-3GHHRL DT 25.10.08.
Please look this issue and resolve this problem immediately because I SPENT the money RS 4435 / BUT single day we cannot use Mobil set and from date of purchase Mobil set is going repairing purpose and still defective as on date. I think that I have no mistake for purchase NOKIA Make Mobil Set. This is branded Company. Please give Mobil no of Responsible Person in NOKIA Company so that I can talk to him and solve my problem.
Kindly awaited your replay with favor.
Again I request to you Please Solved above problem in my Mobil set and complete check before sending back to M/s Rama Telecom because This set has send for repairs 3 times to you.
Thanks
Chetan Mehta
Mil id : chetan.[protected]@securemeters.com
Mobil no [protected]




Thanks & Regards,



Chetan Prakash Mehta

i have nokia N73.and i cant install any application in it. and i cant listen radio. what should i do.

hello sir
i purchase, nokia N73 latest piece of 12700hundred, from delhi malviya nagr from moblie store
in january after 10th, in feb by mistake it falled and there some problem came in mother board i.e it was bend as the personel said of nokia care. i gav them to rectify it they said tht they will send to mimbai, and they asked for 15 days
yesteday i went i took the phone in tht i find the joystick is not working
and they told tht it was teh problem from begining, u say how is it possible ki during time of taking there was no problem and after they told m elike this, and even it screen also faded, is it not the responsibilty
of nokia care to take care
sir i m goin to consumer court and i will file the case very soon if my leter is not checked and any step is not taken..

shardul upadhyay
G6/10, malviyanagar
nokiaN73
[protected]
reply me otherwise i will sue to the the court

Nokia — nokia care services

sir i submitted my cell 5610d-1 in nokia care as display backlight was not working...dey always changd d software n it works 4 few hours n again d same problem...i have submited d celll times in a week btd prob is still dere...i request you to take some action against dem...

I bought Nokia E63 just 5 days before.In this phone i faced a problem. while Surfing through the list of Images in Gallary>Images my phone's screen blinks.Its not a normal blinking. Its blink like black scratches. when i went to dealer he told me that its the problem with all Nokia E63 and E71 models.Is it so? If its so then Nokia should inform this to customer before.And if its not so then will Nokia Care Center will give me new E63?Its just 5 days that i bought this phone.Nokia really ruined my happyness as well as money. So what should i do now? Can I have new fresh E63?Even if Nokia Care center solve my this problem, then also how can i believe that i will not face same problem again in future?What if I face this Problem again after warranty period? I think NOKIA
Should give me new piece even though i have bought it from another dealer and not Nokia Merchant.After all After Sales
Service is totally Nokia's Responsibility.This is my last hope. If even here i don't get response I have prepared to go
to CONSUMER FORUM AND COURT against NOKIA for justice.Hope
to get reply from you by E-mail and Phone.

Nokia — Since last 4 Months N72 is with Service Center

First complaint:

I have submitted Nokia Hand set to M/s SiddiVinayak Electronics bearing ASC no 549_434038 to rectify the Battery charging problem on December, 08'2008. They have charged me Rs. 450/- and returned the handset. Eventhou they charged 450/- but the bill was made for Rs.225 only.

Second complant :

The same charging problem was repeated and Handset was submitted to Nokia Care center on December, 29'2008 for repair.

They asked Rs.1400 for repair the same and estimated approx. time given to me 10-12 days.

After 4 Months, service center people want to return the handset without repair saying that it has physical damage.

They have done some thing wrong with the Handset and want to escape.

Pl do justice for me.

Handset Details : Nokia N 72
IMEI No: [protected]
Job Sheet no:[protected]/081229/8

Still hand set is with Nokia Service Center.

Regards,

my cell is nokia 6300 iemi no:[protected]
i forget my password so i want master code

Sir,
I am Subrat Das ( MBA student ) accommodate in Saheed Nagar BBSR, behind Maharshi College Orissa.I have purchased a Nokia 2505 CDMA from the store ( Tele shoppe, A/102, Saheed Nagar ) in 25 mar 2009. But in latter, in my room i found that the mobile has some problem ( network problem & low battery backup ) . I have been facing inconvenience since i purchased that mobile. Inside the room i couldn’t access the network. I have given my handset to Nokia Care 2 times. It is registered in the Name of Swadhin Mohanty( mob- [protected] ), Job sheet No[protected]/090328/33 . I had purchased the hand set since 1 month but did not use for a single day due to the network problem .The executive of the Nokia care told me that your hand set regarded as the L3 problem. And it again send to Dellhi . So make me conform that when I will get it again from the Nokia care. And there is request from my side personally that replace it, because repeatedly the same problem is occurring. I am not satisfied about the service given by Nokia care.. Because the main motto of business is customer Satisfaction which latter known as the Relationship marketing ( view as a MBA student ). This is my 3rd time complain. Please take due consideration ... make me satisfy ..




Regards

Subrat Das ( mob-[protected] )
25-p Patra Colony
Saheed Nagar, BBSR
Orissa

To
The Senior Manager Nokia India
Sir,
I am Subrat Das ( MBA student ) accommodate in Saheed Nagar BBSR, behind Maharshi College Orissa.I have purchased a Nokia 2505 CDMA from the store ( Tele shoppe, A/102, Saheed Nagar ) in 25 mar 2009. But in latter, in my room i found that the mobile has some problem ( network problem & low battery backup ) . I have been facing inconvenience since i purchased that mobile. Inside the room i couldn’t access the network. I have given my handset to Nokia Care 2 times. It is registered in the Name of Swadhin Mohanty( mob- [protected] ), Job sheet No[protected]/090328/33 . I had purchased the hand set since 1 month but did not use for a single day due to the network problem .The executive of the Nokia care told me that your hand set regarded as the L3 problem. And it again send to Dellhi . So make me conform that when I will get it again from the Nokia care. And there is request from my side personally that replace it, because repeatedly the same problem is occurring. I am not satisfied about the service given by Nokia care.. Because the main motto of business is customer Satisfaction which latter known as the Relationship marketing ( view as a MBA student ). This is my 3rd time complain. Please take due consideration ... make me satisfy ..




Regards

Subrat Das ( mob-[protected] )
25-p Patra Colony
Saheed Nagar, BBSR
Orissa

Dear sir,
I have a problem in my nokia N70 mobile that it is not switched on, so I Submitted my mobile phone for service, which was in chargebal service, to Nokia Care point Near Daxini rly crossing, maninagar, ahmedabad 380008.. Job sheet No –[protected]/090516/71 on 16 may 2009.

Nokia care return to my handset after 08 day and said it is working fine but when I checked my handset in front of nokiacare engineer mr.Ajay Patel, and I was shocked that my mobile front cover and lcd changed.This is my observation front collor is not match with my mobile. also lcd i have signed but theire is no signed.

I m giving you recent lcd datail for your analysis for manufacturing date and year detail is as under.
50366p01
705cp
[protected]
4850875
Please go through above data for cheking manufacturing .

I hope i will got positive responce from you,

Regards
Vijay Panchal
Mobile:[protected]
Email:exportservice.[protected]@wml.co.in