[Resolved] Nokia Care — Poor service | |
To The Manager Nokia Care Sir, Please please please change the employees(or whatever you call them) working at the nokia care center located at plamoodu center, trivandrum, Kerala. My mobile was taken for repair to change the mike for which they told that because it was spare part change no warranty is valid. I accepted that and a charge of 500 Rs was taken.( Given) 2 days after that the mobile keys stop working.!!! i take it again and guess what a charge of 250 is asked again!!! What the @#%^$%^% is wrong with those people. I trusted nokia but let me tell you i have never felt this disgusted in my life with a product's care center. I also came to know one of my colegues faced the same problem. I work in a company where not even one of the employers are going to go to nokia care. I give you my word. I think it is good if you could change the name of that center to Nokia damager it will be better. Thanks Anton - unsatisfied Customer!!! Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 5 Comments | |
Comments
poor incompetent servise
Reply
Dear sir
Iam a dealer of trivandrum . and selling more than 1300 NOKIA hand sets per month .Iam guiding loots and lots of cutomer to pattom care centre and iam assure that none of these custmers are un happy .May be they charged you because the hand set was water logged or phycically damaged one .Pls don't insult people by using this good sites .
SALIM
Iam a dealer of trivandrum . and selling more than 1300 NOKIA hand sets per month .Iam guiding loots and lots of cutomer to pattom care centre and iam assure that none of these custmers are un happy .May be they charged you because the hand set was water logged or phycically damaged one .Pls don't insult people by using this good sites .
SALIM
Dear sir,
please give some information about my nokia 6300 mobile set
1. how many price to change frnd glass onnokia 6300 or change full panel on set
2. price about new type headphone orginal
please give some information about my nokia 6300 mobile set
1. how many price to change frnd glass onnokia 6300 or change full panel on set
2. price about new type headphone orginal
Dear sir,
I was buying a nokia 7210 panel, they showed a mismatched front and back panel. And no screws. they asked to buy the screws separately. i was shocked when i heard the sale value of one screw. i.e: 35 indian rupees. why this much cost for a very tiny part.?
I know the actual cost of this product, because i was worked in a plating company where those screws are plated.
The actual cost per screw is: heading: 2 paise
Theading: 2 paise
Heat treatment: 2 paise
Metal cost : 5 paise
Coating cost : 4 - 5 paise
Total cost : 16 paise
Labour and other expenditure: 1 paise
So total sales to nokia company from its supplier is : 20 - 30 paise per screw.
I dont know the work process after entering into nokia, chennai. May be 5 - 10 p
and transportation to the end user areas. 1 - 2 P
Total sale value should be below 1 rupee.
if we consider as a spare or difficult for stocking system, 100 - 200 % can be possible.
But where is 1 rupee and where is 35 rupees.
nearly 3400% profit.
Why this much of high cost for spares...
if actual mobile is 3500 rupees, the same mobile as a spare parts costs: 5000 rupees.
if it is like this, how the people will come to nokia care and scrap their mobile/spares.
Everybody will take, scrapping in comfortable area and buy a new mobile is the best option and time saving, new look to his/her mobile.
this is the first time i went to nokia care.
please consider the prizes for spares for green india...
Mohan,
Chennai.
I was buying a nokia 7210 panel, they showed a mismatched front and back panel. And no screws. they asked to buy the screws separately. i was shocked when i heard the sale value of one screw. i.e: 35 indian rupees. why this much cost for a very tiny part.?
I know the actual cost of this product, because i was worked in a plating company where those screws are plated.
The actual cost per screw is: heading: 2 paise
Theading: 2 paise
Heat treatment: 2 paise
Metal cost : 5 paise
Coating cost : 4 - 5 paise
Total cost : 16 paise
Labour and other expenditure: 1 paise
So total sales to nokia company from its supplier is : 20 - 30 paise per screw.
I dont know the work process after entering into nokia, chennai. May be 5 - 10 p
and transportation to the end user areas. 1 - 2 P
Total sale value should be below 1 rupee.
if we consider as a spare or difficult for stocking system, 100 - 200 % can be possible.
But where is 1 rupee and where is 35 rupees.
nearly 3400% profit.
Why this much of high cost for spares...
if actual mobile is 3500 rupees, the same mobile as a spare parts costs: 5000 rupees.
if it is like this, how the people will come to nokia care and scrap their mobile/spares.
Everybody will take, scrapping in comfortable area and buy a new mobile is the best option and time saving, new look to his/her mobile.
this is the first time i went to nokia care.
please consider the prizes for spares for green india...
Mohan,
Chennai.
certainly what he says is correct that we customers are facing a lot of problems after purchasing the nokia mobile phone. me own a nokia c5-03 which has service warranty for 6 months.. within 3 months the touch pad of my mobile became complaint and i went to two nokia cares(attingal and pattom) for replacement of the touch pad. i became so worried to hear the same monologues from the representatives that no touch pad is available. this is so disgusting and i don't know what to do now.. the service warranty of my mobile phone is at the end of its warranty.. what happened to nokia? Is they digging their own hole????
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