Nokia Care — Disgusting customer service

Nokia Care — Disgusting customer service

P Pavani Akkapeddi

I bought a nokia N73 in November of 2007 as a birthday gift for my husband. It worked fine up until April 08, then suddenly one day it just started switching off on its own(several times.) We took it Nokia Care in ECIL, Hyderabad on April 21st. 2008. Five months down the line, its still with them, and now after running around the service station every now and then to get some update, we have been told that it is beyond any kind of repair and that he is willing to buy the handset for Rs.2000, we bought it for Rs16, 700. I have seen really really bad services in my life but NOTHING i can say for sure beats this one. Worst service i ever received. Other than losing money, time, patience, I have also lost faith in Nokia now. Have been using Nokia phones for almost a decade now but if this is the kind of customer service, I am sure customers dont really matter a lot to them. Was this information helpful? No (0) Yes (0)

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ASHISH MEHROTRA

Sir,

I have purchase Nokia hand set 3110 Black colour from THE MOBILE STORE, Mall Road, Kanpur Dt.05.02.08. The problem in the set was it hangs every now and then and gets dead . So I went to Nokia Care (SSServices, 96/2 star Plus building, Chunni ganj, Kanpur) for fixing my problem they took my hand set for repair on Dt.1 SEP.08 Time11:55 and Job Sheet No.[protected]/080901/16 and told me that they are going to give my set on 15 Sep.08 and also gave me some fraud Phone no.'s they are [protected], [protected] . these no's Iam trying since 1 sep.08 and these No's not respond . See one thing is clear that in Nokia care the service is very poor. Now today it is 16th sep.08 I went there for my cell phone as the delivery date was 15 sep08 the answer what i got from them was so rude they told me that now it will take 45 days more and i want to now that what nonsense is this when company gives 1 year warranty then u should replace the set with the new one . or when ever i will get the set u have to give me 14 months warranty. I want a quick reply other wise i will go to consumer coat. Because your Nokia Care has harass me and gave me metal stress . so I have no option .

thanking You

Ashish Mehrotra

[protected]

abdulrehman

dear sir thanx you

Ravi

CALL 30303838 to address your greivences