Nokia India Complaints & Reviews

Dear
I purchased nokia3110c mobile 3months back. now itis not working (problem above mentioned)i went nokia care @vijayawada( purcase also made @ that place)they Rejected
to repaire it without Proper Reason They told Reasons once it is Damaged.After one Day the told onether Reason that is liquid(fungus)Problem but they not Prooved it @The time of Delivered
whome to complaimt & How to approuch consumer protection fouram

i bought one blutooth handset BH-208 from m/s Harjeet Bros. Dharampura Bazar, Patiala (PB) on 26/6/08 for my Nokia set E61i Mobile no. [protected]. But in just 2 months it stops working. i gave to Nokia care at patialato EMM ESS ENTERPRISES 1st floor Gajewas comlex Leela bhawan, Patiala with job sheet no.[protected]/080830/20 dated 30/8/08 .
but till date i have not received my handset and i was having full faith in nokia product but know i am loosing my faith.
please lok into the matter why so long in delivery,

thanks
sanjay Khosla

Dear SIr,

This is Rajesh Dua here, Yesterday i.e.26th October, 2008, I lost my Nokia 1208 Black Mobile, IMEI NO. [protected] Item 0029938 .I have already blocked my sim card. Could you please let me know if it is possible for me to trace/lock the handset from the above metnitoned IMEDI number, If yes please let me know how it can be done to forbid misuse of my mobile.

Thanks

Rajesh Dua M.No. [protected]/[protected]

Dear sir,
i got my software lost and its name is 'adobe reader LE 1.5. Now i want to know that what should i do now?should i take my phone to nearest nokia care?how chargeable it is?

I purchaed a nokia molile phone set 6500 C phone from Hot Spot, located at The Great India Place Mall in Noida, India on 27th may 2008.At the time of purchase it was told to me that company coveres one year warranty.The set had some manufacturing problem and has got some display problems within 1.5 months of purchase. details are as

Date of purchase 27.05.08
Purchased from: Hot spot, Great India Place, Noida, India
Book Sr. no. 1118
Sr. No.[protected]

When I contacted Hotspot, they were no good, and simply forwarded me to Nokia care at A78, Sec2, Noida saying its some software problem only. At nokia care, after 3 hours of waiting came my turn, and as result they said its some manufacturing problem so set has to be deposited for 2 days.It has been a more then a 10 days now, and forget getting my set back, even thereis no response from their end. Details of set deposit is as:

Nokia service centre address: HCL, A78, Sec 2, Noida
Job sheet no. [protected]
Date of deposit: 22.07.2008
Model: 6500 C
Product code: 0548867

Still till date I haven’t got any response from Nokia centre, And their phones are always switched off or not reachable. I called nokia care at Banglore and even written an email to them, in responce couple of days ago I got a call from Banglore centre from Mr. B. Sarkar, who has given me a complaint no. 2/387dg9.And also visited noika HCL centre in sec 2 yesterday, they said that some part to be replaced (which was a manufacturing problem) is not yet available with them, so I have to wait???

I AM VERY UPSET WITH THEIR BEHAVIOUR AS I HAVEN'T GOT ANY SUPPORT NEITHER FROM HOTSPOT NOR FROM NOKIA CARE FOR MY SET WHICH IS UNDER WARRANTY AND HAD SOME MANUFACTURING PROBLEM. MY SET IS YET DEPOSITED IN NOkiA CARE, AND I HAVE NO CLUE WHEN I WILL GET THAT BACK. THOUGH I THE TIME OF PURCHASE I WAS TOLD THAT SET WILL BE REPLACED IMMEDIATELY IF ANY PROBLEM WITHIN THE WARRANTY PERIOD.

NOW I AM FED UP WITH THIS BEHAVIOUR OF NOKIA CARE CENTRE. FOR ME TO CONTINUE FAITH IN NOKIA PRODUCTS AND HOT SPOT, I SHOULD IMMEDIATLY GET A REPLACEMENT SET OR MY MONEY REFUNDED BACK ALONG WITH PENALTY OF MENTAL HARRASSMENT.

THANKS

NAMIT JAIN
+91.[protected]
Unitech Limited,
P1, 4th Floor, vishal chamber,
Secor 18, Noida- 201301

I gave my Nokia N73 ME phone for repair to a Nokia Care in Pune. The + key button was not being pressed. This was the only issue and I was charged Rs. 272. After I received my phone I found that there was an another issue created by Nokia Care. The phone lost network quite often. I went back to the Nokia Care and told them about the issue. They said it’s because of a physical damage and I have to pay Rs. 750 to fix it. I paid the money (THIS ISSUE WAS CREATED BY NOKIA CARE, NOT ME, STILL I PAID TO GET MY PHONE FIXED). I got my phone after the SECOND REPAIR and now there is an another problem created by NOKIA CARE. The front camera is not working. I even updated the firmware to the latest version, but to no avail. Now what should I do? I am not going to any Nokia Care as they are just cheating people and making money. My Nokia N73 ME's imei number is [protected]. The address of Nokia Care where I gave my phone for repair is-

Mobile Link,
Ravidarshan, Shop No. 4 & 5,
Near Ajit Sah Bank,
Pune-Solapur Road,
Hadapsar,
Pune-411028
Maharashtra

i have nokia cell model 3110c.
when i ON the camera and take picture it is showing camera on standby. what i will do how it works

Sir,
I was purchasing a nokia model no 3110c on 13th July 2007. Within two/three month mobile is hanging
At that time your service center is not been given proper co-operation to me for giving me repair or replace
After launching complaint to you. They have immediately giving replacement of the same model handset. But I am sorry to say that the replacement handset also hanging and not working properly so I am hand over this nokia mobile to service dealer "shree communication" shop no 1, 2 yashogita build mahatre bridge Erandwana, pune maharshatra.job sheet No[protected]/080624/23. 1 st week of June they have told me hand set has been repair but within two days same problem arise so visited your service center and handover the same for repair but near about two month they have not able to give me proper responses or replay up till now I am really surprise Nokia is a renowned all over the world but your service station has not giving proper responses to customer they have told me that the mobile has been send to mega research center last two month. I am also complaint twice to nokia care call center against the service center complaint no is 2-35x-g-l-n. Please look in this matter immejaeatly and give me hand set at the earliest

Hi

My N70, which was bought in Aug-2006 (for Rs. 17, 000) had some display problems. I took it to the BTM Layout, Stage 2 Nokia Care unit and submitted the same for repair

I was told that the phone has IC issue and the IC needs to be replaced which would be done in a week. On following up after a week, I was told it would take 2 more days to get the IC. On further following it up, they told me, it would take a month

I got irritated and tokk the handset from them. I submitted it to the Nokia Care unit (Star Electronics) in Koramangala, near Forum. The engineer after checking the same told me that the phone has been tampered.

This was shocking and I told him that I had only given it to Nokia Care unit in BTM Layout. He told me he would try to repair the phone, but the IC has been removed and not put back properly, which has damaged the main board

He tried and could not resolve it. I need to get my worthless phone back from him

I dont understand that even after buying so expensive phones, why cant we get better quality of phones? Also to top that, there are Care centers who do not have competent people to do the job.

Pathetic service. If you are listening, please take some action

Tarun
[protected]

Hello,

This is Ravinder from Delhi. I purchased Nokia 6100 Navigator phone on 19th of May'08. The phone is under warranty when it gave a problem of Display spot. I contacted Nokia Care Preet Vihar, Delhi on 20th'Sept'08 and asked for the replacement but as per them they can change the display of the phone and will assured me that it will noy take more than 10-15 days. However, as per the Service Job sheet the expected date of Delivery is 16th'Oct'08. I contacted them several times and everytime they gave me new dates to contact. Its more than a month now I am still waiting for the response. When I asked for someone where I can launch a complaint, they simply said no where you can complain. Today when I reached there i found that the Nokia Care centre has been permanently closed and as per the instrctions slip outside the closed shutter of the office, for further dealings I need to contact Nokia Care Vaishali Sector 4. I reached there also but as per them all the dealings will be done from Nokia Care, Noida Sector - 2.
This is the height of harrasment I have suffered from Nokia which was not at all expected from such a reputed organization. I am using Nokia mobile phones since years and this is the worst experience I had with Nokia.
Would request if you can please look into the matter and get my phone replaced at the earliest else I need to knock the Consumer Court now as I have wasted enough money and time because of this.
The ref# for my Mobile phone is [protected] as per the Service Job Sheet.

Ravinder Singh Randhawa
[protected]

my problem not solved from nokia care from shamli from two month
problem is mobile 1209 battery fast discharge

my mobile number is +91-[protected]

Hi,

I have lost my Nokia 6600 phone a month ago. I have lot of contact information in that phone which I require a lot. I have the IMEI number of the phone with me which is [protected].

Can you help me in tracking the phone or can you suggest any alternative option to me. Also I was emotionally attached to that phone so please help me out.

Waiting for a positive response...

Thanks in advance



Waiting for your reply...

sir
I have purchase nokia 1209 set from nokia dealer ship on dt.[protected] but till date on my nokia set, outgoing and imcomming is not happing. i have also submit our identity proff e.g. Two photo and Election card as identity proff. I have also contact to Airtel office to start my sim. they told us to start today but outgoing and imcomming is not happing on my mobile. I think that the nokia service is very poor and customer like i is not satisfied because after 7 days my moibile is not working. I also confimed that there is no any problem in my mobile. please help us to start my mobile as possible as. My mobile no is [protected]
Thanks

CONGRATULATION! CONGRATULATION!! CONGRATULATION!!!

FROM THE DESK OF THE PROMOTION OFFICER,
NOKIA MOBILE SWEEPSTAKES PROMO.
2ND FLOOR BERKLEY SQUARE HOUSE
BERKLEY SQUARE LONDON W1J 6BD,
LONDON. UNITED KINGDOM.

Attention !


Date: 17th. October. 2008.



I am Dr. Anthony Floyd, the fiduciary agent assigned to your case, to help you in the claims process of your funds. I wish to congratulate you and to say you are a lucky person to have won this year's draws [NOKIA MOBILE PROMO].

In line with the commemorating event marking this year anniversary we rolled out over £16, 000.000.00 (Sixteen Million Great Britain Pounds) for our 142nd Anniversary Draws. All participants were selected through a computer ballot system drawn form 25, 000 company mobile numbers, and 30, 000, 000 individual mobile numbers from the 45 mobile networks in Australia, New Zealand, North America, South America, Europe, Asia and Africa as part of International Promotions Program, which is conducted annually in Britain, London. No tickets were sold.

You are required to fill the attached donation Payment Verification Form to facilitate the processing of your claims which will lead to the payment of your prize to you as required.
You are also to send a copy of your International Passport or Drivers License along with the filled form. If you do not have any of these, you can send your National Identity Card or any other form of Identification.

This promo is approved by the British Gaming Board and also licensed by the International Association of Gaming Regulators (IAGR). This promo is the first of its kind and we intend to sensitize the public. To begin the verification process of your prize, you are required to fill and send the verification form below.

Section A
**Personal
Prefix (Mr., Mrs., Ms., Dr., etc.):
First name:
Middle name:
Last name:
Date of birth (yyyy-mm-dd):
Occupation
Address:

City/State/Province:
Country:
Section B
**Winning Information
Winning mobile number
Network Name
Amount won (in figure) £
Amount won (in words)

Section C
**Internet
Contact email address(s) 1.
2.
Internet connection Home Work Public


Note that your funds have been insured and no deductions of any kind can be made on your funds. Once again unbehalf of the entire members and staff of NOKIA I say congratulations and wish you the best of luck as you spend your good fortune.

Thank you for being part of our commemorative 142nd Anniversary Draws.


Yours faithfully,

Dr.. Anthony Floyd
Nokia Mobile Promo.
Information and Payment Bureau:
London Representative Office.
Tel: +[protected]
Tel: +[protected]
Fax: +[protected]

Pls put the promo on your website or email back about how far this is true. If this is false and pls take action against this. I am attaching the copy of the entire email send.


BR/

Sadaf Baig
UAE

Sir,
I am a undergraduate student .I have Purchased latest model of nokia, but from the date of purchasing i had lot of problems in my mobile.If the music player plays continuously its hanged.Automatically the switch off and it restarts itself, After one week my profile tones cannot be personalized.I contact the retailer they said the software has corrupted.still the problem continues . I am not satisfied with the product i purchased .so i kindly request you to replace the product.The phone details are mentioned below Model-Nokia 5220, Serial no.[protected]
My Contact number:[protected]
Thanking you,
Yours Faithfully,
K.ASHOK KUMAR

I had purchased a set of Nokia, Model :2630 in January this year.I had given my handset to the nokia customer care which is
Address:Brightcaree, #51/1, Srikantha Mahal, 1st floor, 1st cross, Sampige road, Malleswaram, Bangalore-560003 on 10th September 2008. Job Sheet No.:[protected]/080910/75.
Problem was first i had a Faulty Display, they took the set for repair and said would return the same by 13th September 2008. Then they told the set could not be repaired by them and that they had send it to the higher level for repair. They had told me to wait for 10-15 days and get back to them. When i did the same i got another date as 4th October 2008. That day also i didn't get my set and because i was upset and argued with them they gave me a backup set for my use. The next date which i got was on 16th October 2008. When i visited them they gave me the set without checking it completely.I found another problem that the keypad was not working properly.I shouted on them gave back my cell to them once again for repair, i got another date. In the mean while i called up the Nokia Cust. Care and registered a complaint and Escalated the issue. The Complaint number : 2-3ECZ9N. They had asked me to collect the cell on 22nd October 2008. I didn't get the set. On 23rd October 2008 i got my replaced set.
Is this the way you people work and care about your customers? When ever i had called them, except they giving my cell back i was getting dates.. stating that i would get it on that date. They don't recognize the problems themselves before they deliver the repaired set. We should do that work, alert them in every stage of their work. What for are they working? If they don't know how to work in a disciplined manner?
I need to know, as a customer of Nokia ; what course of action has been taken against them.

I have purschased a new model multimedia nokia phone model no 5220 express music from an authorised sales centre, nokia priority, chinnakada, kollam, kerala, india just a month before, but on 1/10/2008 the speaker of the phone went out while i was listening music, because the company has provided a 6 month warranty for the handset I gave the set to the authorised service centre of nokia, kollam, kerala on 3/10/2008 because of public holiday on 2nd. they gave me a job sheet saying that the speaker has been damaged and for changing it should be sent to kochi, kerala and will get the set in 7 days .After 7 days excuelding the national holidays I contacted them, but they said that the set is not yet been sent from kochi because of short spare, so that they will give it after 3 more days, but till today 18/10/2008 they have not return the set, now they are saying that the board is complaint and there is no spare to change so i should wait for another one more week, so conculding I am not at all satisfied with the service, How could a reputed firm like nokia wait a customer more than 3 weeks saying that there is no spare available now during the warranty period itself

Dear Sir/Madam 23-10-08

This is to inform you that I, Shri Dinakar Shetty, a resident of Goa had bought Nokia Mobile last year..The particulars of the handset is as follows:

Model no:3110 Classic
IMEI no/RSN no:[protected]
Date of purchase:29-08-07

Now for last 4-5months I am facing some difficulty with my handset.Nothing can be seen on the display, its completely blank…I had shown it at Nokia Care Centre, here in Goa and I was told that the circuitry was fine, I would just have to change the display&the problem would be fixed…And now when I had gone back to the Care Centre last month, they told me everything is fine with the display, problem is with the circuitry…So I need to fix the entire circuitry which is as good as buying a new cell…

Dinakar Shetty

Now you tell me what I should conclude from this particular incident???Either your engineer doesn’t know his work, he is technically weak&so he couldn’t fix the problem at the 1st instance or he wanted to make easy money so he didn’t fix the problem at the 1st instance because if he had fixed it then, he had to do it free of cost as my product was under warranty and probably that’s why now since the warranty period is over he told me the actual cause of blank display…..

Well…let me tell you 1 thing that I won’t be repairing the handset…I won’t let the engineer swallow the money so easily..but you guys should know how the customers are harrased at the customer centre…You’ll better shut down these centres if you’ll want to treat the customers like this…

A shameful behavior never expected out of Nokia…I am leaving behind the address of the care centre where I had been..Kindly look into the matter

UNIQUE BIZ SOLUTIONS
NOKIA CARE CENTRE, A-16, GROUND FLOOR
OSIA ARCADE, NEAR KTC BUS STAND
NEXT TO BOOTZ, MARGAO-GOA.

With regards
Its really disappointing that I got such a treatment from Nokia care centre…I am sorry to say this but I feel you guys are no more loyal to your customers…When my handset was under warranty period, your engineer told me circuitry is fine&changing the display will solve everything and once the warranty period is over, he told me that I have to change the entire circuitry…How can the display get fixed&the circuitry gets faulty automatically???Do you or your engineer have any explaination for that???

Gentle Reminder

Approximately 2 and a half months past my below mail to you people. Not even a single person from your end has shown any courtesy in sending at least an acknowledgement mail. Further to this, the service center returned the phone to me after 2 weeks of keeping with them and told me that everything is fine. But to my astonishment I found that when I use the video centre, all what is shown are mirror images instead of a regular one. Immediately I reported back with the fault and once again they took back the phone for rectification/repair and returned back to me after another 2 weeks.

Finally on 20th of this month I got back the phone and tried loading one movie and while trying to play the same, the same inverted images are only being able to be played by the video centre and after reporting this back once again to your service centre they took back it for another round of repair (which is the 5th round for a new phone with less than 8-10 months and having a series of various defects) and I am waiting for another indefinite period.

Will there be some justice available to me on this issue?

Appreciate very much if someone over there will take up this matter with at least a decent attitude to send a reply back to one who complaint about your product.

Hoping to hear a decision from you soon.


Johns Sebastian
Commercial Manager
AMRB
Post Box:4327
Office 205, ARBIFT(Al Masraf)Tower
Baniyas Street-Deira
Dubai
United Arab Emirates
Tel[protected]
Fax[protected]
URL:http://www.amrb-mena.com
________________________________________
From: Johns Sebastian [mailto:johns.[protected]@amrb.ae]
Sent: Wednesday, July 30, 2008 11:33 AM
To: '[protected]@axiomtelecom.com'
Subject: Nokia N95 8GB Faulty Repair
Importance: High

Repair (Latest) Job Card Number : 8004885 by FONO Dubai.

Gentlemen,

I had a purchased a Nokia N95 8 GB (I think this is the most foolish mobile buy I had ever) back in February 2008. From Day 1 it started giving me problems until now as being listed below:

1. Hanging on No reply Calls and shutting off
2. Shutting off without any special reasons
3. Display flickers and becomes black & white and so on

These all problems were addressed and rectified by your service team from time to time by asking me to deposit the phone with them accompanying with several days of waiting time, which I had to oblige as there was no other choice!

Finally on getting the latest problem (flickering the display) rectified and given back to me on 27th of this month, I was thinking that I will not be having any more troubles (as this time they took more than 7 days in returning back the phone). The very next day itself, ie: on the 28th July, I have discovered that while playing any movie on the “Video Centre-Real Player”, the objects are displayed as mirror image, ie: exactly what we see like when we are looking in a mirror. This made me so much uncomfortable and upon approaching your service centre again, I detected I should again wait for another 10-15 days to address/rectify this issue.

I am really fed up with this.

The only mistake I did is trusting Nokia and going forward with buying one of it’s ever time costliest phones in its range. I am putting below some of the questions that are in my mind which if NOKIA is wise enough to understand will take a reasonable action.

a) Is this the way you are supposed to get “customer satisfaction”?
b) Are you not bothered about the reputation NOKIA is LOSING because of several complaints like these?
c) Am I going to be having peace of mind even after once again giving the phone for a 4th round of service within 6 months of its purchase?
d) Shall I seriously think of forgetting NOKIA from my favorite list of Mobile phone manufacturer?

Hope some one will take up this seriously and take some steps to address this as soon as possible. My personal cell number for any immediate contact is[protected]

Regards,

my nokia n72 got wet in sea water accidentally but i took precautions and immediately gave it for blow drying it started working but there is no backlight and camera was not working, i gave it to nokia service center and they say that it can be repaired and it will work as the original piece, but after five days they said the motherboard has been damaged when i asked them whether it could be repaired they said no and when i inquired that whether the mother board has the same esn no or the product code given in their bill, they then later agreed to send the mobile to the main service centre in lower parel and they also said the mobile can be repaired with in a week.what i want to know is that whether anybody can change the original motherboard for a faulty one, as the mobile was showing the display mode when switched on.i had purchased the mobile just three weeks before so it was still under the warranty period.please let me know whether anybody can change the original mother board while giving it for repairing.