Nokia India Complaints & Reviews

I NEED DRIVERS OF NOKIA 6088 TO INSTALL IN MY PC

I HAVE GIVEN MY NOKIA N72 HANDSET AT THE SERVICE CENTRE A-78 SECTOR 2 NOIDA UP 201301. THE JOB CARD NO IS [protected] THE SERVICE CENTRE HAS KEPT THE HANDSET AND GIVE ME THE DATE 30TH SEP 08 AND I STILL DONT HAVE ANY INFORMATION TILL WHEN IY HANDSET WOULD BE REPAIRED SO YOU ARE REQUESTED TO PLEASE CONFIRM ME THE STATUS OF MY HANDSET THE PARTICULARS ARE AS UNDER
SL NO-[protected]
PRODUCT CODE-2548028
JOB SHEET NO [protected]

Dear Mr. Selvaraj,

Thank you for e-mailing Nokia Care.

This e-mail is in reference to the service provision of your Nokia 5220 Xpress Music. We understand your displeasure and sincerely regret the inconvenience caused. We suggest you to confirm if you have collected the handset from the Nokia Care Centre. If you have collected the handset and are still facing a concern with its optimal functionality, we request you to submit the phone at the nearest Nokia Care Centre and revert with the below mentioned details:



1. Complete address of the Nokia Care Centre where the handset has been submitted



2. Latest Job sheet number and date of submission of the handset



3. Previous Job Sheet numbers and their respective dates of submission



4. Date of purchase of the handset



5. IMEI/Serial number/ESN number of the mobile phone



6. Your alternate contact number



The above mentioned details are vital for us to further assist you.



We recommend you to take along the proof of purchase/receipt while visiting the Nokia Care Centre. Your phone would be repaired under warranty if it meets all the warranty guidelines.



For location of a Nokia Care Centre nearest to you, kindly access the following web link:



http://www.nokia.co.in/A4536241



Before submitting your phone at the Nokia Care Centre, you may kindly take a backup of the phone contacts data to the SIM card. If the phone supports memory card, take a back up of contacts, messages, images, clips, etc. on to the memory card or on to the PC. Back up can be taken, provided the phone is in “Power ON” condition. The technicians at the Nokia Care Centre and Nokia India would not be responsible for the loss of data during the repair process.

For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in/asknokia

Do you know you can now update your phone software at your own convenience? Visit www.nokia.co.in/support to check if your phone model is supported and download the "Nokia Software Updater". You can also go online to find user guides, troubleshooting support and other services to help you use your Nokia product.

To ensure proper handling, please continue to use the current subject line.

Please help us improve our services by clicking on the following link: www.nokia.co.in/caresurveys

Kind regards,

Sweta Sanadhya
Nokia Care

Disclaimer:

This mail and its contents are only disclosed to the recipient to whom this document is addressed and is pursuant to a relationship of confidentiality. This document constitutes confidential information and contains proprietary information belonging to Nokia. The confidential information is to be used by the recipient only for the purpose for which this document is supplied. The recipient must obtain Nokia written consent before the recipient or any other person acting on its behalf, communicates any information on the contents or subject matter of this document or part thereof to any third party. The third party to whom the communication is made includes an individual, firm or company or an employee or employees of such a firm or company.

The recipient, by its receipt of this document, acknowledges that this document is confidential information and contains proprietary information belonging to Nokia and further acknowledges its obligation to comply with the provisions of this notice.
-------Original Message--------
From: "ext Jo"
To:
CC:
Sent: Thursday, October 09, 2008 1:22:35 PM
Subject: Re: Nokia - Jothi Murugeswaran Selvaraj - N5220 Xpress Music Service Status

There is No Synchronization between the Nokia Service Centre and the Mailing Centre..

Still now the Password functionality is not working in my mobile... SOTWARE PROBLEM IS STILL THERE

This is really stupid... After Three services from Nokia care centre for new nokia 5220 .. You are not giving the option to choose other mobile also.. and not giving my money back also..

I will put this case in consumer Court for sure...
bye bye..



On Thu, Oct 9, 2008 at 12:53 PM, NokiaCare <support.[protected]@nokia.com> wrote:

Dear Mr. Selvaraj,

Thank you for e-mailing Nokia Care.

This e-mail is in reference to the service status of Nokia 5220 Xpress Music. We understand your displeasure and sincerely regret the inconvenience caused. We have noted your experience at the Nokia Care Centre. We will do the necessary fact findings and action it accordingly.

Please be assured that the matter is looked on a priority basis. You may kindly note we have forwarded your concern to our Customer Care Division and they would be coordinating with the Nokia Care Centre in order to expedite the service of the phone. We request you to call the Nokia Care line after 48 hours for the update.

We appreciate your patience and further solicit your cooperation.

For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in/asknokia

Do you know you can now update your phone software at your own convenience? Visit www.nokia.co.in/support to check if your phone model is supported and download the "Nokia Software Updater". You can also go online to find user guides, troubleshooting support and other services to help you use your Nokia product.

To ensure proper handling, please continue to use the current subject line.

Please help us improve our services by clicking on the following link: www.nokia.co.in/caresurveys

Kind regards,

Junasha Barman
Nokia Care

Disclaimer:

This mail and its contents are only disclosed to the recipient to whom this document is addressed and is pursuant to a relationship of confidentiality. This document constitutes confidential information and contains proprietary information belonging to Nokia. The confidential information is to be used by the recipient only for the purpose for which this document is supplied. The recipient must obtain Nokia written consent before the recipient or any other person acting on its behalf, communicates any information on the contents or subject matter of this document or part thereof to any third party. The third party to whom the communication is made includes an individual, firm or company or an employee or employees of such a firm or company.

The recipient, by its receipt of this document, acknowledges that this document is confidential information and contains proprietary information belonging to Nokia and further acknowledges its obligation to comply with the provisions of this notice.

-------Original Message--------
From: "ext Jo"
To:
CC:
Sent: Tuesday, October 07, 2008 10:18:15 AM
Subject: Re: Nokia - Jothi Murugeswaran Selvaraj - N5220 Xpress Music Service Provision

As per your need, I have submitted my mobile in the Nokia Care Centre yesterday itself (6-oct-2008). Given below are the details which you asked:

Address: Nokia Care, Koramangala. (Near Airtel Show Room)
JobSheet Number:[protected]/081006/162
Date of Submission: 6 Oct 2008
Date & Place of Purchase: 18 Aug 2008, Bangalore ( Koramangala )
Contact Number: [protected],[protected] Ext:107
Complaint Number: 2#3ENZND

Hope you will do replacement of mobile or better give my money back...

On Mon, Oct 6, 2008 at 7:19 PM, NokiaCare <support.[protected]@nokia.com> wrote:

Dear Mr. Selvaraj,

Thank you for e-mailing Nokia Care.

This e-mail is in reference to the service provision of your Nokia 5220 Xpress Music. We understand your displeasure over the repetitive repairs of your phone and we sincerely regret the inconvenience caused.

Further to the telephonic conversation that you had with one of our executives today (6th October '2008), we require the handset to be present at the Nokia Care Centre in order for us to assist you further. Hence, if the handset is not submitted at the Nokia Care Centre, please submit and revert with below mentioned details:

1. Complete address of the Nokia Care Centre

2. Job sheet number

3. Date of submission of the handset

4. Date and place of purchase

5. Your alternate contact number

6. Case reference number provided by the Nokia Careline representative (if any)

The above mentioned details are vital for us to further assist you. Pursuant to your request for replacement, we would like to inform you that we are currently not in a position to comment on the same. However, we would like to assure you that we would forward your request to the Customer Care Division for their due consideration once we are in receipt of the requested details.

We recommend you to take along the proof of purchase/receipt while visiting the Nokia Care Centre. For location of the Nokia Care Centre nearest to you, kindly access the following web link:

http://www.nokia.co.in/A4536241

Before submitting your phone at the Nokia Care Centre, you may kindly take a backup of the phone contacts data to the SIM card. If the phone supports memory card, take a back up of contacts, messages, images, clips, etc. on to the memory card or on to the PC. Back up can be taken, provided the phone is in "Power ON" condition. The technicians at the Nokia Care Centre and Nokia India would not be responsible for the loss of data during the repair process.

For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in/asknokia

Do you know you can now update your phone software at your own convenience? Visit www.nokia.co.in/support to check if your phone model is supported and download the "Nokia Software Updater". You can also go online to find user guides, troubleshooting support and other services to help you use your Nokia product.

To ensure proper handling, please continue to use the current subject line.

Please help us improve our services by clicking on the following link:

http://digiumenterprise.com/answer/?inv=9831670&chk=PA8FG7NY

Kind regards,

Sophia S
Nokia Care

Disclaimer:

This mail and its contents are only disclosed to the recipient to whom this document is addressed and is pursuant to a relationship of confidentiality. This document constitutes confidential information and contains proprietary information belonging to Nokia. The confidential information is to be used by the recipient only for the purpose for which this document is supplied. The recipient must obtain Nokia written consent before the recipient or any other person acting on its behalf, communicates any information on the contents or subject matter of this document or part thereof to any third party. The third party to whom the communication is made includes an individual, firm or company or an employee or employees of such a firm or company.

The recipient, by its receipt of this document, acknowledges that this document is confidential information and contains proprietary information belonging to Nokia and further acknowledges its obligation to comply with the provisions of this notice.
-------Original Message--------
From: "ext Jo"
To:
CC:
Sent: Monday, October 06, 2008 11:03:41 AM
Subject: Re: Nokia - Jothi Murugeswaran Selvaraj - N5220 Xpress Music Service Provision

Now also the Mobile is getting hang due to software problem...

1) Not even two months got over from the purchase date...
2) Gave the mobile to Nokia Care for Service, Twice
3) Eventhough mobile hang problem, etc is still there...
4) Nobody from your service centre called me till now..

Really need to change my mobile...
What sir, i am asking this many times. you are not even taking steps related to this. you are simply saying " We are not in a position to take decision "

Take some immediate steps...

Dear Sir

I was a user of nokia N81 handset made by nokia. My handset was a genuine one purchased from a registered nokia outlet based at chandigarh Sector-17 and it cost me Rs.14700/-. One day i lost my phone somewhere in ludhiana city as it slipped out of my pocket. My handset was picked up by someone else he inserted his own SIM in that and my SIM was thrown away by him or may be simply not used anymore. i got my SIM blocked by Airtel so that the person who picked my cell cannot use it. Then i went to nokia care centre at ludhiana at fountain chowk i told them the whole story but they said they cannot do anything about it as they have got no mechanism to trace that mobile. it was a total shock for me as i had purchased my mobile just two months before that happened. i lost Rs. 15000/- just in a moment. it is a shame that nokia make lot of costlier handset but cannot trace them and give their customers any satisfactory feeling. i have got the IMEI no of my cell + proper bills of my purchase to authenticate that i was the proud owner of that handset. but Nokia has let me down and lot of others who's hansets are stolen or get misplaced as the actual owner has to suffer and the theives or the persons who pick them use those phones at their will without spending even a penny. Can nokia Trace my mobile? I have got full information about my cell if they want i can give them. i have also lodged a complaint in police station regarding this if nokia cannot trace the mobiles than they should not cell these mobiles like this and let their customers down. they must have to make some mechanism so that the mobiles made by them can be traced from anywhere and the mechanism should be activated right at the time when a person buy any mobile from nokia.

Nokia N70 Music Edition phone was just 6 months old. I am using the vibrator "ON" for call alert. Howerver suddenly the vibrator mode did not stop even the incoming call is answered. Ultimately I need to switch the mobile and still vibrator mode was on and I felt the vibrator and sound. Then I removed the battery and re activated the mobile with the vibrator option "off". I fail to understand why this costly phone, within a matter of 6 months mal functions. Can any body suggest remedy or this need to be addressed to the service centre of NOKIA - India (Chennai South) only.

To
The Senior Manager (Customer Care)

Sir,


We are shocked to bring to your knowledge that we have recently purchased the above-Re:- Replacement of Nokia 5220 XPRESS MUSIC IMIE 35366 [protected]
noted set which is infested with certain technical problems. The SPEAKER has absoultaly stopped working just with in 2-3 days of purchase. Then after i went at nokia care at pali situted in rajasthan from the same place i have purchased the set. but when i asked them for repairment of speaker they said that they dont have require accessiores. And they told us to take this set to mumbai nokia care for repairing which i did but let me know what kind of pathatic service. when i reached mumbai nokia care the same story happend even mumbai nokia care dont have any accessory. and they told me that they will provide accesory with in 15 days.but since more than 15 days have passed still the mumbai nokia care have any accesory with them. my set is still lying with mumbai nokia care.

now i want total replacement of set as the set is under warrenty period.

please do the needful urgently and confirm with the same on my mobile no.[protected]

Also ensure that such problems do not creep up in future and that our faith in Nokia remains undaunted.

In anticipation of your prompt response.

regard
arun biyani
mumbai

Dear Sir/Madam
I have given my nokia 5200 mobile phone(imei no.[protected]) for service to mobile Clinic, Shop No. 4 green mart complex, Nr Dera Sat Kartar, Basant Chowk jalandhar Punjab on 18th august 2008, job sheet no.[protected]/080818/44.
Since last one and half month they running me to their shop for getting y phone.now they r saying that that they will replace my handset with old(used) handset .if I refuse to take that used handset they give me alternate days again and again.their behaviour was so rude .they don’t know how to speak with customer. They said do wt ever you want, you have to accept used handset. I was shocked with the behaviour and also the inexperienced nokia staff who cannot repair my phone. When they cant repair the product they are selling, they dont have the right to sell the product.They are just fooling the customers. I m requesting u either to return my handset or exchange my handset with new set.

I become very tired to run here and there if certain action is not taken by you, I have to go in Consumer court for my consumer right.
Please Take action against them and solve my problem as early as possible.

Thanking you,
Gaurav Satija

The Senior Manager (Customer Care)

Sir,

Re:- repairing(under warranty) of Nokia n70 music edition set Colour black IMEI no. [protected]

We are shocked to bring to your knowledge that we have purchased the above-noted set which is infested with certain technical problems. The datas are vanishing automatically from screen. Then after 4-5 hours the datas come back while switchon the cell. The phone also hangs.i had submitted it in nokia care(add.-s.s.services 96/2 star press building, chunniganj crossing colonel ganj kanpur ph.[protected] on dated 02 sep 08 but i did not get any resonse from noika care. Since we have purchased the phone at a very dear price, we expect full value for our money and ask you to repair or replace(if it can't be repair) the set at the earliest. Also ensure that such problems do not creep up in future and that our faith in Nokia remains undaunted.

In anticipation of your prompt response,

Thanking you,

Yours faithfully,
saurabh s katiyar

Inefficiency of the Nokia Care Kormangala, Bangalore.

At this moment I am left thinking what should I do now with my mobile set Nokia 6500-s that I bought just in June 08.

The handset slipped from my hand one month after I bought the set as a result there were 3-4 small black lines on the screen which were not effecting the performance of the cell in any way so I did not give it to Nokia care for repair as I didn’t wanted to part with my new cell for long. Around one month later from the incident after I had transferred some images through Bluetooth my cell turned off and on turning it on it stayed on the initial blue screen, so I had to take off the battery in order to switch it off.

I gave it to Nokia Care Kormangala, Bangalore for repairing, they saw those lines on the screen and said first they will repair the screen which will cost me Rs 1800/- and then they will reinstall the S/W, I kept following up with them they said the screen part is not available so it will take some time. After 20 days when we went to Nokia care kormangala they said they have changed the screen and will install the S/W and asked us to wait.

After 15-20 mins we were informed that since S/W upgradation will take time hence we should come after 3 days .When we went the next time we were told that there was a problem in the motherboard and the set is irreparable…

From the job sheet they smartly cut of “that the phone was restarting /rebooting “that was mentioned earlier and gave us back our cell.

On consulting with the manager of Nokia care Kormangala “Varsha “, she flatly told us that she will not do anything we could go ahead and do whatever we want, as while submitting the set we had signed a paper which said something like this “In physical damaged cases, the cell might also go dead while repairing” so this is how a working cell has been turned completely dead by Nokia service center (Care) proudly and without any regrets.

sir i am fed up from nokia phones and nokia care people in ludhiana. i have bought new niokia n78 after a month the left side ringer stop working . ireached the nokia care krishna mandir branch model town and tell them about the problem they told me you set will be forwarded to chandigarh for repairs and it will take 15 days and one mont is almost over and told me to wait for more couple of weeks...what is this bull .. my phone model is Nokia N78 and job sheet number is[protected]/080913/36... kindly do take some action and replace my phone... one when ever you will try their landline it will be busy all the time... thanks

I'm using nokia 3110c from past 3 months and first time i faced the problem of music player i.e when i update music player it updates/restarts after that.Alternatively i could find in google that many users are facing the same problem.I also email nokia people, no answer from them still.I wonder? Also i took my phone to nokia care and updated my phone software, still im facing same problem, however i tried every solution people gave me when i surfed through google.but still no use.I'm surprised to know that the web page of nokia has not updated their PC software.It still says some 5.0 version, where in i[censored] take ur mobile to nokia care, they update the software...and they too said we are helpless.

I think nokia 3110c SUCKKS..Can anyone give me the better idea.

Feel free to mail me at ajay.[protected]@gmail.com

waiting for the immediate reply.f rom u guys..

My Cell phone is not accepting any other SIM and is asking to enter security code. It is not accepting the security code and is also not allowing to change the old security code. Is there any trick to change the security code or to access the previous one?

i bought my nokia phone on 15 march, 08 . which is still under warranty period, whose speaker is not working properly even after i got it repaired from the nokia service centre in rdc, ghaziabad who are not taking much interest into the matter...As nokia is the most leading and trusted brand for mobile phones in our country, so it must look forward to its customers grievances.therefore its my humble request to take this matter seriously..hoping for a immediate redressal from your side...

Tagret Date of Delivery of my cell phone is 20/Aug/2008 but they are not yet in the position to tell me about my handset.
job sheet no.[protected]/080816/27

The Regional Manager
Nokia Customer Care
Norther Region

Sir/Madam

I purchased Nokia Handset model N95 from your authorized dealer Nokia Gallery, sec-17, Chandigarh. In July this year, my handset developed a serious problem i.e. the screen went completely blank. To get it repaired, I deposited it at Nokia Care Center, Kamla Enterprises, Hisar, Haryana in August, 2008. I was assured that the problem could be rectified & the handset was returned to me within 2 weeks. However, the very next day the set showed the same problem (blank display). I deposited the set again on the same day, & I was promised that it would be returned in perfect working condition in a month’s time.

As of today, it has been more than 2 months since my handset was given for repair, but neither am I aware of the status of my complaint, nor the staff at your Customer care is able to inform me about its condition. Whenever I visit them or call them up, I get vague replies that the set is in Bangalore, Chandigarh, Noida; it has developed major faults, etc. The staff itself has no clue what is the position or the status of my handset. Today they told me is that the cell has been repaired & i will receive it shortly. however, the person in charge at Nokia refuses to commit anything in writing as to whether the phone will be repaired, or by what date i will get my handset back. I am highly annoyed at this lack of both interest & responsibility shown by your staff. After spending a huge amount on the handset, the least I can expect is full value for my money & prompt service. But instead, all I am getting is false promises & irritation from your side. This is certainly not expected of a Multi-National, Multi-billion dollar company like Nokia. If my handset is repaired then why am i not being informed, or getting it back? I have lost my patience as well as confidence in your services. At least i should know when i will get my handset in perfect workig condition, or if the problem is deemed irreparable, then the handset should be replaced, as it was still in Warranty period when it was submitted for repair.

Thanking you
Truly yours,

Vaibhav Ghai
Jindal stainless ltd.
Mob. No. [protected]

Hello Sir(for concerned person),
I brought a nokia make 6085 in December 2007 and after nine month i have a problem with this mobile handset. The problem is only ringer problem. for this problem i went to your authorized nokia care (i.e. Care Centre, 19-20 First Floor, Opp. Laxmi Mandir, Tonk Road, Jaipur) centre on 13th September, 2008 and i submit my handset to the service centre. Service Center ASC No. is 022_343506 and contact No. is [protected]. After the submission of my hand set they gave me a service job sheet and in this sheet my ESN / IMEI No. is [protected] and in this sheet the fault is only Alert: Ringing tone issue.The Job sheet No.[protected]/080913/95.

For this above mentioned details i am very surprised and shocked how will you give the service to your customer. after 23 days still i have not received my handset and positive response yet form your customer care. except this i have complained to your customer care on 29th September, 2008 and they give me the complaint No. 2-3DZC17 without any positive response. So let me know how much more days will consume for this little fault . If i went to the market and repair my set i think hardly expend only Rs.100/- and get back my set within half an hour.
So, please consider this problem and give me the proper reply which your authorised service center still not give to me after contacting on above mentioned mobile No. by me.
This is very inconvenient and i think i will never go to buy a nokia product in future.
with regards,
rajratan

DEAR SIR,
I lost my mobile phone, the phone number is [protected], IMEI no. [protected] & modal no. 5300. I lost on 04/10/08 around 2.00 PM at Nalakunta, Hyderabad. Please take immediate action about this.
Regards,
Akbar.
My Address:
Hari Yarn Trading Co
1942, Pan Bazar,
Secunderabad - 3

I have submitted my mobile to nokia service centre in kanpur branch last 9/8/2008 but till now I have not received any response or my my cell .

On 17th August I had purchased Nokia 6300, from last 1 month its started giving issue, low batter backup(1 hours), Hanset is getting heated & also in the dispaly I can see some dots.

Last week i went to shop "Tata Fone Center " & explained the issue he said go to Nokia care center Kalyan. on 5th Oct. I went & I asked them to replace the handset since its newly purchased 5they aslo refused.

I need your help to replace my handset.
Thank you

my contact number:
[protected]
Sanju Poddar