Nokia India Complaints & Reviews

JobSheet Status Enquiry

JobSheet Status Enquiry
JobSheet Number *


I HAVEN'T RECIEVED MY HAND SET FOR THE FOLLOWING DETAILS:

JobSheet Details
Customer Name ROHIT
Job Sheet Status Closed - Sent to L3
Job Sheet No[protected]/080527/4 Date 27/May/2008
ASC Name Hind Tel Communication

Complaint - Nokia and Sony Mony(Andheri) cheating customers by selling tampered N73 ME phones


Hi,

Nokia has been named the India 's most trusted brand in Brand Equity's Annual Most Trusted Brands survey, but my experience with Nokia has created a question mark in my mind regarding the credibility of this survey.
Please guide me in my problem.
I had purchased a brand new Nokia N73 ME, six month back. Out of six months, the phone has been with Nokia Care for more than 3 months.
Issue 1: Sony Mony sold me a tampered Nokia N73 ME phone which used to switch OFF automatically and I have to switch it ON manually.
Issue 2: Nokia Care swapped the phone (except the external body and accessories) for me but the problem still exists.

Issue 3: Also, Bright Point, Lower Parel, Mumbai says this new mobile has warranty only till "11 Nov 08". The warranty should be up to 26 Feb 09 as per my original Bill.
I feel that Sony Mony Electronics and Nokia have together cheated me. First of all, Sony Mony/Nokia sold me a tampered phone and then after swapping the phone Nokia reduced my warranty from 12 months to 8 months.

Let me summarize the sequence of events that have bothered me for last 6 months:

26 Feb 08 - I purchased a Brand New Nokia N73 ME from "Sony Mony Electronics".
• Date of Purchase: 26 Feb 2008
• Product purchased: N73 ME - IMEI No: [protected]
• Place of Purchase: Sony Mony Electronics - Andheri (W) Branch: Shreeji Apartments, Versova Road, Mumbai - 400058. Ph:[protected] / 25 / 27
• Tax Invoice for Andheri Sales A/C: [protected]
Within 2 weeks my phone started switching off automatically and then I have to switch it ON manually.


15 Mar 08 - I gave my phone at Nokia Care Center - "Royal Enterprises, 12 Jiten Appts, Opp. Rajkumar Restaurant, J P Road, Andheri (West)".
• Job Sheet no was[protected]/080315/16. They refused to repair my phone and the Job sheet showed the comments “PHONE TAMPERED NR CPU FLUX FOUND & RESOLDERED / R.W.R.”.
• I told them it’s been just 3 weeks and before this I have not shown my handset to any Nokia care or any Local shop. Why would I go to any Local shop if I have my warranty ACTIVE with NOKIA? They asked me to go back to my dealer. When I contacted Sony Mony they told me it’s not our fault we have given you a Brand New handset. They told me to contact Nokia Care - "Fonesforu, F27, Prime Mall, Irla Lane, and Vile Parle (West), Mumbai" and said they will replace my handset.

17 Mar 08 - "Fonesforu, F27, Prime Mall, Irla Lane, Vile Parle (West), Mumbai" accepted my phone as Un - Repairable and they told me they will SWAP my phone and return it within 45 days. They said that due to some technical problems they can’t make a job sheet and thus gave me a hand written note.
• After 2 months they swapped my mobile phone and returned it to me in 2nd week of May. I returned the hand written note that they had given me for my phone delivery. They told me they have swapped my handset via HCL.
• I asked for the Computerized Delivery cum SWAP note since my phone now had a New IMEI number (New no - [protected]) and my Bill showed Old IMEI number (Old no - [protected]).
• But again they did not give me my "Delivery Note/Swap Note". They asked me to come after 1 week.
• I went there after 1 week but still I didn't receive any note and this thing continued for another 2 months. Every week I used to go there but come back disappointed.
02 July 08 - Finally on 02 July 08 I received my Swap note with Job Sheet no.[protected]/080702/71 after 2 months of hard work and pain.

Now again I was facing the SAME problem. My Phone switched off automatically and I had to switch it ON again MANUALLY.

When I called at 30303838 and the customer care person told me that my handset should be present at Nokia Care for Investigation.

5 July 08 - I visited "Fonesforu, F27, Prime Mall, Irla Lane, Vile Parle (West), Mumbai" but they just removed the battery, checked it and returned my phone saying "The phone is perfectly OK only the battery placement was incorrect".

The problem remained unsolved and my phone switched OFF at least once in 2 days even though the battery was full.
12 July 08 - I submitted my N73 handset to Nokia Care - Bright Point, Phoenix Compound, Lower Parel, Mumbai. They assured me to repair my handset.
•Date - Submission of handset - 12 July 08.
•Job Sheet No - MUM0473574.
•Nokia Care Location: Bright Point - Lower Parel, Mumbai.

After submitting my handset on 12 July 08, I contacted Nokia Care again at 30303838 and gave them my latest Job sheet number - MUM0473574 and requested them to look into the matter. Also I informed that my phone is present at Nokia Care.

But they asked me to provide a 17 digit Job sheet number and refused to help me out. After contacting Bright Point – Nokia Care they told me they do not provide any 17 digit job sheet number.

19 July 08 – I received my repaired handset back from Bright Point.

• But there was a New Issue discovered. I found the warranty of my new swapped handset was only till 11 Nov 08; whereas as per original bill it should be till 26 Feb 09. (One Year from the date of purchase – 26 Feb 08).
• Moreover they told me that “The mapping between my old IMEI and new IMEI is not reflected in their system. There was no information regarding the swap of my phone in the NOKIA database.”
• I went to Fonesforu and informed them about the warranty issue and the swap details not reflecting in other NOKIA centers.
• They told me that even though the system shows my warranty as 11 Nov 08, they will take my handset in warranty till 26 Feb 09. No official note regarding this was given to me. They agreed on updating the warranty information of my new IMEI but no change has been done yet.

26 July 08 - I have also contacted Nokia Help Line - and explained my problem to Mr. Ravi; Ref no: 2-37PKED for half an hour. But he asked me to submit my handset back to Nokia Care. How many times should I submit my handset again and again?

Even today my handset jack has a problem. I have changed my earphones twice but it seems the problem is with the handset and not earphones.

I want to file a case against NOKIA and Sony Mony, Andheri, Mumbai. Please guide me.


Please contact me on - +91 [protected] for any queries.
e-mail ID – [protected]@yahoo.co.in
Alternate email ID - [protected]@gmail.com
Thanks in advance.

Regards,
Nikhil Dave
[protected]

NEVER EVER VISIT NOKIA CARE - R T Nagar Bengaluru.

People are ready to [censored] your money

without even inspecting the mobile(may be security or receptionist would check it first and decide, not a tecnician)

So careless about the timings.

Only two counters are available

Complaint box are open that any body could take out the chit out of it.

The technicians are Two Wheeler Mechanics

So please dont let ur mobil to be treated like a two wheeler

I do not renowned company like NoKIA has approved a NOKIA Care of this type.

I got a gift - a Nokia E90 Communicator from Gulf (Saudi Arabia) which was bought in the month of March 2008. Within 3 months the color peeled off the handset. It looks like as if a person has got some disease of white patches. I feel ashamed to carry the set. When i tried to contact the manufacturer, they said it is not under warranty. I have got the global warranty for manufacturing defect for 10 years on this handset.

I submitted my handset nokia 6300 for repair on 30.09.2008 at HCL nokia care centre S-10 Green park ext New Delhi. I was given delivery date 03.10.2008. But my handset is still not repaired. There is very poor and slow customer care services from this care centre. When i inquired, I was told it will take another 3 to 5 days. It is still with them.

I am totally dissatisfied.

Customer Care is to help people.But this customer care is making people to worry about their handsets.What the hell is this?

I have purchase Nokia 5300 in Aug-08 at Big C, Greenlands, from the stating of the day this blue tooth is working only for outgoing and not incoming, recently in camera one line is coming up. battery back up also is not coming one day.

Could you please assist us to me, how to proceed.
Best regards
Nagaraja Bandla
[protected]

I had bought a Nokia 6110 just 2 months back and 15 days back i realized that the mike in my phone had some problem. I went to the nearest Nokia care center at Jayanagar, 4th block and they had asked me to deposit the handset and go. They had said that they would inform me over the phone about what is wrong in the phone and as to when I can collect it. They never bothered to call me and it was me who called them every day to inquire about my phone. They then say that their center cannot repair it and that they need to send to their main center which is in Whitefield. They apparently couriered the phone there and its been 15 days now and i haven't yet received my phone back. The manager of the center is never on time and is available only after 3PM. They keep giving false promises of giving back the phone in a day or two. I am extremely pissed of with this service center and i suggest not to visit this center at all. Can some one suggest as to what should I do next. I thought of complaining to the main Nokia office about this service center of theirs and how customers are harassed here.

I gave my phone(nokia n72) for repairing, which was in guarantee period at that time on July 4, 2008.
They said that it will take 2 days to get it done, but even after a month the problem(my Phone cannot charge my battery) is still there. Now they claim that phone has a physical damage, and i am pretty sure that i cared my phone properly.
Whenever I went to get my phone back they said it will take only 2 days more. I never got a word from their
side, every time I had to check the status of the repair.
Please pay due attention to my complaint.
Thank You.

Dear sir/madam,
This is to bring to your notice that i lost my Nokia N72 phone. It's IMEI No. is [protected] so i request to block the handset bearing this IMEI # if the handset is used by any subscriber. Also, request you to kindly give me the address of the user of the handset by return mail.

Respected Sir/Madam
I had purchaced nokia 5310(XpressMusic) mobile last year.But from 1st day i face so many problems in this mobile.Firstly i face problem software problem in it due to which it was hanged so many times.Then i reformat it from nokia care centre.At present i face problem in vibrator or in software again.According to nokia care centre Hoshiarpur(Punjab) it may take 15-20days to resolve it.Due to unavaliability of second mobile i am unable to do this.Actually now i am totally fedup from this mobile and service of it.i want other mobile in replacement of it.So please take this on priorty basis.Because this is question of Reputation of Company.

Thanks & Regard
Manjinder Singh
Mob no:[protected]


Thanks

Sir,
I Rahul Roy From Mumbai Bring To Your Knowledge That, I Have Purchased Nokia E90 On 19/02/08 From Nokia Priority Dealer ( Fort) i.e In Mumbai 400001. The Above Nokia Set, Which Is Not The Genuiene Product Of Nokia. The Colour Of The Cellphone Have Come Out And Now Its Really Looking Very Worst. it's Keypad Colours Also Started Fading And Cellphone Hangs Alot. Since I Was Looking For It's Panel Cover In Some Shop, Every Shopkepper Replied Me With The Suggestion That The Piece Which I Got Is Not The Original One As Original One Not Looses Its Colour Like That Nor It's Keypad colour Fades. I Have Also Visited 3 Times Nokia Gallery In Lower Parel, But They Have Not Done Anything About It Till Yet. Nor They Changed The Pannel Also. In Fact They Also Told Me The Same Thing That The Piece Which I Got Is Not The Original One. Since I Have Purchased The Phone At A Very Dear Price, I Expect Full Value Of Money And Ask You To Replace The Set At The Earliest. Also Ensure That Such Problem Do Not Creep Up In Near Future And That Our Faith In Nokia Remains Undaunted.


In Anticipation Of Your Prompt Response,

-Thanking You,
Rahul Roy.

I Had Purchased Nokia N73 On 22nd August 2008 After Month I am Facing Problems With My Handset That My Handset GPRS is Not Properly Working and I have Submitted my handset on 4th of october 2008 and yet my handset is not repaired I have call so many time to nokia care centre and they telling me that Please call after 2 weeks and then we can say your handset status they are telling minimum 20 days site taken from every customer.

I bought nokia 5300 cellphone. After a period of 5 months some problem ralating to
the scrren display started. I then turned up to nokia care because i thought that
the problem would be nicely fixed by the company itself. I submitted my phone to them
in a very good state with just and only screen display problem.
Then the true scene started. weeks after weeks they consistently sent me back and they took around more than
a month to fix the problem.
At the time when i got back my cellphone i was very much delighted, but that happiness
was shortlived since at the very spot i found out that some other part of the phone
was missing. I instantly reported the same to them. but instead of acceding
to the fault they committed, they said that this problem was existing before the
time of submission. God damn if this problem was therewould not i have reported in the complaint
and even your clerk appointed exclusively to check for any other fault went blind at that time.
in the end i was left betrayed. In a decent tone i demanded that they should accede to what they have done.
And what i received was a handful of abusive remarks and jolts.
At this point of time i m not looking for any revenge or any compensation, I wish to
appeal to general public to be aware and not get decepted by this company Nokia.

CELL PHONE UNDER GUARANTEE / WARRANTY
Dear Sir,
Sir, I have purchased a mobile set from Time Electronics, 111 BC Road, Kalitala, Burdwan, West Bengal, India on 21-05-08, under Memo No. 1016/TE/08-09 against nett price Rs.7313.00.
Mobile Details
Model-Nokia6300
IMEI-[protected]
Battery*P162D21561103
Charger*06235:0675605

Complaint
•Calendar Reminder Time
With effect from 26-09-08, All reminders time getting preponed by 01(One) hour every after a day or couple & getting reset again after a day or couple.
•Sim card registration Faliure
Took place yesterday, 07-10-08. On restarting the mobile set problem disappeared.

Now, I do earnestly request U to communicate me what &n how to do to set right my loving set.

Looking forward your quick response

With………
Thanks & Regards

Sir,
First of all I delivered my set for repairing at nokia care having problem connectivity vide complaint No[protected]/080821/23 dated 21/08/2008.Same was repaired at nokia care & working properly.
yesterday I put my phone on charging at late night.In the morning display not working properly.
I delivered the phone to nokia care, (No [protected]/081011/1)Mr harish ji at counter told me that the display screen is damaged.
I am not satisfied comments made at nokia centre, phisically no damage found on phone.I also put a signature on screen.
My phone is continuesly making problems & is in gurrentee period.
Please replace my phone immediatly.
Rajkumar Singh Panwar
(State president, CITU Fedration, Rajasthan.
C-218 Tara Nagar Jhotwara
Jaipur.Pin 302012
India.

SIR,
I PURCHASED A NOKIA 6275 ON 18 MARCH 2008, AS THEIR WAS A SOFTWARE PROBLEM I GAVE THE PHONE TO THE NOKIA SERVICE CENTRE ON 3 MAY. I AM A TATA INDICOM CUSTOMER, SO I TOLD THEM TO MARK IN THIER JOB SHEET THAT TO REINSTALL THE TATA SOFTWARE BUT DUE THE LAZYNESS OF THE SERVICE CENTRE TECHNICIANS THEY INSTALLED THE RELIANCE SOFTWARE WHEN I TOLD THEM THEY SAID THAT MANY USER USE RELIANCE THAN TATA THATS WHY THEY INSTALLED RELIANCE SOFTWARE.WHEN I TOLD THEM TO INSTALL TATA SOFTWARE THEY SAID OK AND AFTER 3-4 HOURS TOLD ME THAT THE PHONE IS DEAD. MY PHONE WENT TO DELHI HEAD OFFICE BUT THE SAME THING HAPPENED I GOT THE PHONE WITH RELIANCE SOFTWARE.AT LAST THE GAVE ME ANOTHER PHONE IN WORKING CONDITION.
NOW, AFTER 2 MONTHS THE SPEAKER OF THE PHONE STOPPED WORKING AND THEIR IS A SOFTWARE PROBLEM AS IT HANGS MANY A TIMES, I WENT TO NOKIA SERVICE CENTRE THEY ARE NOT READY TO TAKE THE PHONE AND ALSO THEY ARE TALKING RUDELY .WHEN I CONTACTED NOKIA THROUGH E-MAIL AND PHONE THEY ALSO SEEMS TO BE NOT ABLE TO SOLVE MY PROBLEM.
PLEASE HELP ME TO SOLVE THIS PROBLEM.

i bought a nokia e 71 just yesterday and when i opened the gps software the phone got hang.. the only option left was to remove the battery and start the phone again.. rest of the phone works fine but whenever i try to open gps the phone hangs..
can anyone help me??

Mobile switch off automatically 3 to 4 tomes in a day. If Mobile remain unuse or idle or untouch for some time then phone switch off. When we switch on then every time it ask for new date and time settings otherwise it takes[protected]. I have bought Nokia 7500 Prisom from Anupam Stationery, Borivali branch, on 19/10/2007 for Rs. 9500/- I have come many times to Nokia Service Centre Lower Parel but still my problem continues till date. Now my guarantee period will be over in short time. So please give me New model or pay my money back. I have come many times to meet you for solve my problems. But still problems are continues. So what I have to do? On the name of Nokia, I spend my Rs.9500/- What to do? Suggest me any option if you have.

I bought a brand new nokia n72 in april 2008 with a 1gb ncp memory card from m/s sun times, jayanar bangalore.! Immediately after two weeks the phone started hanging and the music player stopped displaying any songs in the card as well as phone. When i contacted sun times, the person who sold the set replaced the memory card without thinking twice.. This shows the quality of the card which was provide.. Later after using for a few more weeks the same problem started repeating.. Again the card was replaced wit another card of a different brand on my insistance.. After 1.5 months the same problem arised. I then visited the nokia care who suggested i buy a branded memory card.. I bought a kingston card right away.! Now a few weeks back the same prob has repeated and the music player is not showing any of the tracks on the card as well as phone memory.. Im pretty sure tat this is the phone's prob cuz the card has been replaced 4 times and formatted 9 times.. Neither sun times not nokia care is ready to solve the prob.! Please i beg u to help me.! Im fed up of running all over bangalore to rectify this prob..

i need NOKIA 6088 CDMA - Drivers