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[Resolved]  Nokia Customer Care Of India — Re:- Replacement of Nokia N81 set Colour Blue Sr.No-[protected]

To
The Senior Manager (Customer Care)

Sir,

Re:- Replacement of Nokia N81 set Colour Blue Sr.No-[protected]

This is with regret i have to inform you that my set has developed problems the day it was purchased from, it first developed problems with the keys nad was not able to use the navigation keys as well as the number keys, took it to nokia care they fixed the problem and said it would not occur again.Later it started dialling numbers on its own once the slider was operated again it was taken to the nokia care and they fixed it again, now this is the third time it developed a snag in the camera and the image fades when the flash is ON now they have kept it with them to rectify that.The demo games are also not working and is giving problems there in.
I am sure that a faulty set has been given to me and i have lost the trust in the current handset. The Product code is 0558083.It has been currently given to the Nokia Care at 30/28, East Patel Nagar, N.Delhi and the Job Sheet no is APAINY[protected]. Since we have purchased the phone at a very dear price, we expect full value for our money and ask you to replace the set at the earliest. Also ensure that such problems do not creep up in future and that our faith in Nokia remains undaunted.

In anticipation of your prompt response,

Thanking you,

Yours faithfully,
Kumar Gaurav
[protected]
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Aug 14, 2020
Complaint marked as Resolved 
Complaint comments  46 CommentsShareTweet

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can anyone help pls i have n81 8gb can i connct it to a tv in any way thanks for your help
To,
The Manager
Nokia Service Centre
Alwarpet
Channai.

Kind Attn. : Mr. NARESH

Dear Sirs,
SUB : NOKIA MOBILE – HANGUP
REF : NOKIA MOBILE No.5130c – 2 W.Silver ---- IMEI : [protected]

I have purchased above said Nokia handset in Mogappair East Univercel Showroom, chennai 37 on 25.7.2009 thro’ Bill No.UTN 1324983. Last week i.e., 26.11.2009 Night the my handsethangup and I submitted the mobile to Mogappair showroom for rectification/replacement. Till now, I am not received any information and I am loss my business contacts without My mobile.
Please take necessary action and send us positive reply.

Thanks,

Yours faithfully,


(NN BALAMURALIKRISHNAN)
Mobile No.[protected]
I had purchased a Blue tooth device from Ludhiana (Sarabha Nagar Showroom). The device was found to be defective. I have give the same for replacement. It is almost a week since then, however, the people at showroom are asking for another week. Do a Nokia customer suffer for no fault of his own. Is this standard policy of Nokia. If so please make amends
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HELLO
SIR,

SUB: REPLACE MY HANDSET DUE TO PROGRAMMING ERROR

I have purchase new handset nokia express music 5130 during the month of june 2010, but i regret to inform that it has poor service, the FM and loudspeaker of this phone do not work from the very beginning, i didnt understand why it has poor service, please register my complaint and replace my handset.



I believe on nokia blindly with their services and robustness. But just after one month, the handset started giving troubles. Its key was not working properly and gradually it stoped working.



since the then time the mobile set is FM problems. for that i have requested the shopkeeper to replace or repair it but unfortunately atlest 30 repeatidly visits to the shop, i always have been assured for the next time for the same. now i am fedup with that situation.



I REQUEST U TO REPLACE MY HANDSET BECAUSE I M NOT SATISFIED WITH THE SERVICE OF NOKIA EXPRESS MUSIC EVEN FOR A SINGLE DAY. HELP ME TO MAKE D.O THAN I CAN REPLACE MY HANDSET WHICH IS NOT WORKING INTIALLY I HAVE PURCHASE THIS HANDSET JUST BEFORE 15 DAYS AND SOFTWARE PROGRAMMING OF MY PHONE HAS ERROR AS PER NOKIA CARE.







from

HERRY GULATI

[protected]
hi,

i am useing nokia N70m handset on TATA DOCOMO network. now i am faced one problem about real player setting. i cant view and download vidio from youtube on gprs thrue. so i want real player setting on my handset for view and download youtube vidio.
suggest me how can i do for my email id
( [protected]@gamail.com)


your faithfully
ankush wasekar
I agree with all the customers who had experienced the problems with nokia care, either the company should go for replacement and give the money's worth or the FICCI to pull up the company for the defective
service and give the customers peace of mind, worst service from nokia care can happen only in INDIA
i am also a victim of the nokia care service problems i purchase a nokia N8 mobile in the month of november 2010, till date two i had experienced the problem with the mobile it does not switch on the care centre told me they had replaced with another handset showing a different imei no. i don't think they had replaced it had again created trouble by not switching on, the onthe whole in 6 months the care centre had retained my mobile for 60 days what is the big deal in developing a smart phone with out any smartness in the mobile or the service by the company, nokia had brought this N8 to pick up the market share lost by the co. with this kind of service and problems with the handset existing market also will go.


npmurali
[protected]@gmail.com

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