Nokia India Complaints & Reviews

My Nokia Modle No 2600 classic Sim Card Registration failed
IMEI No [protected]
ITEM 002D3G2
Cop: No[protected]

nokia phone update sofware free download

Sir,
As required by you I furnished the informations but you replied as per your duty.In your reply it seems you are not interested to solve my problem.Kindly let me whether your company can help me or not

I have a nokia n75 and his body silver part is brokan plz send us information this part wear i boy

dear i have new 5800 nokia mobil but i have same problem few date ago my update subcription expered my cell no [protected] so i m not using google what i do pl show anyway

My Nokia N-72 DAMAGE BY "NOKIA SOFTWARE UPDATER v1.7.3en"
I have updated my phone software after down loading from internet. Every thing went well till it down loaded about 40.5MB in my phone from my pc. Then the phone became blank and massage appeared saying Remove battery and charger from your phone and then install battery and press ON botton for few second to recover. I tryed it severel times but my phone is dead.

To
The Care Manager
Nokia India Pvt. Ltd.
F-5 Tower A&V,
Cyber Green, DLF Syber City
Sector 25 A
Gurgaon


Forwording you this mail regarding my complain hear as under. Previously i sent this mail to the id. written on the Box of my Mobile but when i spoke to your call centre excutive they gave me this i.d. I sent a writtten complaint to the above addres too but at was returned back to me. now i got a another address from your call centre . i am really confused and irritated with your responces at all.
So once again i reqeust you to please go through this and kindly do the need full other wise i have to move to the honourable court and Media.

With Regards,

Ved Prakash



--- On Mon, 2/11/09, Ved Prakash Sharma <[protected]@yahoo.in> wrote:

From: Ved Prakash Sharma <[protected]@yahoo.in>
Subject: Complaint regarding nokia Handset 5130c
To: [protected]@nokia.com
Cc: [protected]@nokiacareindia.com
Date: Monday, 2 November, 2009, 8:54 AM

To
The Care Manager
Nokia India Pvt. Ltd.
F-5 Tower A&V,
Syber Green, DLF Syber City
Sector 25 A
Gurgaon


Sir,

In continuation of my earlier mail dated 22.9.2009 regarding complaint of Nokia set No.5130, IMEI No. [protected] which was purchased by my wife on dated 16.9.2209 from Mobile Store, Block D, shop No. 162, Kamla Nagar, New Delhi . On dated 22.9.09 when I tried to operate it, I found that the camera and FM radio was not working properly. As advised by the mobile store I went Nokia Center, Chaitanya Communications, 920-922, Ist Floor Clock Tower, Subji Mandi, Delhi -7 for these problems, and they retained the phone for repairing vide job sheet No.[protected]/090922/29 dated 22.9.2009 with an expected delivery date 17.10.09. They handed over me phone on dated 6.10.2009 but the camera problem was not rectified and the officer(Mr. Sumit) told me that all Nokia 5130 handsets have this same problem. On very next day I again went to the Nokia Center with other phone of the same model No.5130 which was working properly and Mr.Sumit agreed to it, he again retained my phone against the job sheet No.[protected]/091007/2 dated 7.10.09 with the expected date 28.10.09. At the time of delivery on dated 20.10.09 I found that pixels were not showing but after the video recording some unwanted noises were there and the video camera was not working properly. I discussed about this problem with Mr. Sandeep and he told me that this problem can not be sought out because this problem is common in all nokia sets No.5130c, I am really surprised and disappointed with the nokia service and rude behavior of Mr. Sandeep. I received the phone and handed over the job sheet to Mr.Sandeep with remark that “I am not satisfied with the job work of my hand set and continuous sound problem in the video recording." I received the phone in bad condition with some scratches on the screen.

On the same date I contacted with customer care and told my problem to Mr.Abhinav executive at the centre and he asked me that he is forwarding my complaint to concerned department, and they will reply me either on my phone or on my email Id. But since about 2 weeks have elapsed, I have not received any reply till date

I am a loyal but dissatisfied nokia customer and I want to get my handset replaced immediately with no further assurances. So kindly let me know from where I can get my handset replaced, otherwise I’ll have to go to the consumer court and media agencies with my plea.

Yours Faithfully,
Ved Prakash Sharma
Flat no-302, Plot no-178,
Media Enclave, Sector 6, Vaishali,
Ghaziabad-201010
Email Id : [protected]@yahoo.in
[protected]

hello sir,
i baught a nokia 3250 mobile.but it has several complaints.at last it's display is not good.no problem for other things, only a white display is there what will i do, and how about the expense?

yours sincierly
sreekanth.p.k
kannur
kerala
670595
[protected](mob)
[protected](mob)

hello sir/madam,
I baught a NOKIA 3250 mobile.but it has sevaral complaints.now there is a white display only.no other problem.
yours sincierly

sreekanth.P.K
[protected]
[protected]

nokia n 1650 — not working properly

i am using n 1650 alternatively as my new phone has some problem. The problem with my N 1650 is that i am not able to get the ringing tone when a particular number calls. I am not even getting messages from that particular number. When that number calls me the screen flashes but there is no ringing tone. A cross sign flashes on the upper left side of the phone and a trash bin appears on the right side. I can take the call. I can talk to that person. But the problem is there is no ringing tone so unless the phone is in my hand i cannot know that the particular caller is calling. I have checked all the settings. There is no problem with the settings. I don't understand what is happening. I get the ringing tone from all the other users except from one particular user. Please help me as soon as possible

1650
fm not working

When a particular no number calls me the screen flashes but there is no ringing tone. Please can you help me how to resolve it.

Thanks,
Susanta.

Nokia 3110C — fault

my cell used to restart after inserting my 1 gb memory card .. so i got tired of this
i went to nolia severce center but they just format my mobile twice but i found no solution...

i am now agree wid nokia 3110c
there was a restart problem
i have visited about 10-15 times to nokia care, bhilai
they just update the software and give me
finally i have got its version 6.02
i am now able to apply themes, run internet, update library & lots more
i request my nokia 3110c friends to update their version to 6.02
my contact no. is [protected]

Please complaint in the Nokia official website then you might get any thing done for the carelessness of tha Nokia care guys

I agree!!! They robbed me too.. i told them my music player doesnt work n they replaced my camera.. best part is nothing got fixed, my pphone is still screwed

I have purchased mobile Nokia 3600 which in 03/11/2008 now it is hanging and i cant operate at all so now what shall i do pl contact me imediately my no is [protected]

I agree wit such kinda behaviour. My mobile is now in Nokia centre. I was facing a software problem and they told me that its upgraded. When i went to collect it, i found that music keys were fixed upside down and the display glass was broken. I asked them politely to fix it. Lets wait and watch how they will return it and in what condition.

I also had a very similar experience with the same Malleswaram service center.

Job Sheet Number :[protected]/090711/53

My mobile was basic 1202 and it was only 2 weeks old. My mobile was also not charging, no problems with mobile or battery. The mobile was working. Initially they told its due to 'Liquid Damage' and wont come under warrenty, it will cost some 300 Rs (150 for service charge + 150 for component). After 2 days, I got a call from the service center saying that the mobile can not be repaired, its mother board is faulty. After collecing the mobile from service center, I complained about this service center to nokia care help line, but as usual nothing happened. FOLLOW-UP: I kept the mobile unused for 2 days and tried charging...to my wonder its charging properly. If Nokia really cares for their customers, then should take severe action against such useless service centers.

instead of going to malleswaram.. pls go to the one on residency road, .. they are the best.. they fixed my phone in one week.. its perfect.. n now im living happily ever after :) pls go to the nokia centre on residency road..

Myself Amit Roy

I had purchased a Nokia E63 on 16th May 09 with IMEI number- [protected] (black). I really liked the phone but on 25th May 09 it started creating problem like hanging problem and automatic restart.

The same was taken to Nokia care Malviya Nager on 29th (Saturday) May 09 and a new case was logged with Job sheet no:[protected]/090529/21 which was returned to me within 2 hr time after new software installation (version: 110.21.006).

Post the installation done by the nokia care the phone was working fine. But again I was facing the same problem like hanging and automatic restart problem on 30th May 09 (Sunday). Again I had logged the case on 2nd june 09 (Tuesday) with Job sheet no :[protected]/090602/10. Again they install the software (version: 110.21.006). and they told me to please check the phone without using the memory card.

I followed the instruction given by the Nokia care using the phone without memory card. But on the very next day 3rd June 09 (Wednesday) in the morning I was again facing the same problem continuously within the 30 to 40 mins time interval. Then again in the evening (3rd June 09- Wednesday) I logged the case with Job sheet no:[protected]/090603/42, They told me that it will take 10-12 days time for repairing and they provide me the target delivery date on 17th june 09, and also provide me one stand by phone for the time being.

On 13th june 09 (Saturday) they called up and told please collect the mobile phone. After reached there I had word with Mr. Amit Kumar he told me that he used the phone for an hour for testing purpose and again he faced the same hanging and automatic restart problem. I told him I dont want this phone. Please replace my phone with the new phone. (Swap the unit). He logged the case for swap the unit.

Today I got a call from Mr. Amit that please take your repaired mobile. He told me that our engineer confirmed that there is no problem in this phone. Which Mr. Amit himself tested and find the same problem on 13th june09.

If you see I was purchased on 16th may 09, and from 29th may 09 till date my phone in nokia care. After spend Rs.12460/- every customer expect something good and trustable product..
Now, I and my family have been Nokia users for many years and become Indias No.1 trustable brand Nokia. Such kind of an incident has really put me off the brand. When Mr. Amit and Mr. Sanjay from nokia care Malviya nager and Mr Rajeev Shivdarshan (+91-[protected]) (from Nokia India pvt ltd, 5F Tower A&B Cybergreen, DLF vyber city Sector 25 A Gurgaon- 122002 Haryana.) had admitted that there is a permanent problem in this phone, I definitely seek the replacement of the phone (Swap the unit) ASAP. The past 2-3 weeks have cost me of my time, energy and mental harassment.

Till date not getting any response from Nokia.. after so many emails, phone calls and sms till i am not get my hand set. its been 1 month.. i am totally frustrated.No one had answers and they started to avoid my calls, and till date they have not given me any contact person who could give an answer and compensate me of my loss of business .

Please tell me that if you could help me with this problem and can i lodge a complaint against NOKIA as nokia terms to be an Internation Brand, become Indias No.1 trustable brand Nokia and i would like others to know how NOKIA have treated a customer who have been using nokia all his life, starting from Nokia 3310.


Please contact me on [protected] for seeking any clarification and updates on the case.

Thanks,

Best Regards,
Amit Roy
[protected]

i totally agree with you Prakhar...by the way are you working at Kotak by any chance ? maybe i can help you.plz forward me your mobile number...take care...


Parimal T.

Nokia 5200 — Replacement of mobile

Dear Nokia,

I have purchased a nokia 5200 phone and it got some problem. i visited to nokia care and submitted it on FEB-2008 for repair. its 5month since i have given my phone to nokia care, center at Rajajinagar 4th block bangalore . when i call to that center they just reply that it is under replacement. neither i have another handset nor nokia has provided one.Mr. Ajeet who is incharge for that centre when i call to mr. ajeet always sir next week now already 5 month over for replacement Nokia need 5 month, i dont think so Nokia has its own reputation, but it shows bad impression on its esteemed customers.
Model No- 5200
MEI No- [protected]
Mr. Ajeet Mobile No is[protected]

Regards
Sajan Singh
M[protected]

Dear All,

I dont think so you are not intersted to give proper service to your own customer, I gave complaint one week back but till date no any call or mail from your side.


Model No- 5200
MEI No- [protected]
Regds
Sajan Singh
M-[protected]

Nokia 5200 — replacement of nokia 5200

To
The Senior Manager (Customer Care)

Sir,

Re:- Replacement of Nokia E90 set Colour Maroon Batch no. [protected]

We are shocked to bring to your knowledge that we have recently purchased the above-noted set which is infested with certain technical problems. sir mai usko bhaut baar nokia care pe dikha chuka hu lekin har baar compny ne problem solve kari hai but wapis wahi problem ho jati hai mere phone ko aabhi 1 year nahi hua hai aaur is tarh ki problem aati hai
In anticipation of your prompt response,

Thanking you,

Yours faithfully,
vikas kaithwas
[protected]
new market roshan pura
bhopal [m.p]

sir...i have given my 2310 nokia mobile 4 timen in ...nokia care center, dd -plaza, mathura.
they forward mobile to the company...but my mobile is in same condition..as it was earlier...dead.
plz...sir i will not accept this plz...replace my set.
my set complain no is...2_3C81BL

I have drop my two handsets(ModelNo. N 73ME, 5610d-1)at Punchkula service centre on 24/Aug/2008, Job sheet no.[protected]/080824/51 and 52.I was told that those sets willbe fix in couple of days.To-day 18th of Sept.the sets are still with service centre. In between i have made so many trips and phone calls at service centre. Last week I spoke to Hryana head Mr. Malkit singh (his phone no.[protected])he assured me that you will have got back your sets on Wednesday evening or Thursday morning 18.09.08. This man is very roudeto-day I called him at least 20 times but he did not borther to answer my call. Mobile Phone is a daily need product.How we can leave this for months.

I have drop my two handsets(ModelNo. N 73ME, 5610d-1)at Punchkula service centre on 24/Aug/2008, Job sheet no.[protected]/080824/51 and 52.I was told that those sets willbe fix in couple of days.To-day 18th of Sept.the sets are still with service centre. In between i have made so many trips and phone calls at service centre. Last week I spoke to Hryana head Mr. Malkit singh (his phone no.[protected])he assured me that you will have got back your sets on Wednesday evening or Thursday morning 18.09.08. This man is very roudeto-day I called him at least 20 times but he did not borther to answer my call. Mobile Phone is a daily need product.How we can leave this for months.

Nokia — repairing of mobile set

sir i submit my nokia C1-01 at nokia care on 08/08/2011.Care returned my set on next day b telling that yor set is repaired, but when i checked , it is on the same condition as i submited.
Next time i submit this set again on 16/082011,at this time the told that ,this is a high level problemyou should wait for 8-10 days
Then i recieved set at 25/08/11 , there is no change in set. When i told them about this,they give me solution that, I again submit it to the care with new job sheet.(this is ok)
When again i wish to submit my set which is under warenty period,
the toled me that " your set is out of warrenty due to liqued logging in it,so you should pay Rs. 594.

Nokia E51 — PHONE IS NOT WORKING PROPERLY

I have purchased my phone on 12 th july 2008.right from the start there is some software problem and camera is not giving the good image.after giving this twice to the nokia care i have not found any difference in its bad pixel camera and the person attending in the nokia care saying its like that only.E51 has 2 megapixel camera so i am not getting the quality as other phone of the same company with same camera is giving.

Nokia — very bad service support and reckless answers

i had given my mobile N 73 Music edition after one month of purchasing my cell screen started flickering i approached nokia costumer care at panjagutta hyderabad its an authorised costumer care of nokia they booked my cell under warrenty for that i had waited for 5 hours they are calling all the non warrenty costumers and then the warrenty costumers they gave me a date after fifteen days when i went after fifteen days they told me come after one week again after my approach they told me one more week then again the same for two days at last they told that they are replacing the cell with a brand new one after 10 days they gave me a piece which is not in the box and used the told me the replaced every thing except the pannel i am fedup with them during this process i met several people who had just break up their paients as they are visiting the care center for the last 6 months. i think there should be action taken on the nokia company if you go there you can find many things like this daily the people there
never feel shy or responsible to the costomer please do something

Nokia — delay in replacements of parts

Hello sir this is RAGHAVENDRA i bought a Nokia 6233 , the mobile so good i was been satisfied but within a few days the Head set got failure i thought of replacing and submitted it in one of your NOKIA care centre @ Mend square at residency Road, Bangalore the target date was 8 march but still when i ring up to call centre they are not responding to my complaint i dont know what the bleddy hell is happening from company side i wish by seeing this complaint the concern person will contact me i am sending the job sheet number with this mail
job sheet no[protected]/080225/15
MR. RAGHAVENDRA.B.J
NO is [protected]

E-65 — poor services of ur care centers

I am using nokia E-65 from 17 july 2007 but due to some display problem i have submitted my set to Mobile super market near zoom hotel Ludhiana imei:[protected] and ur executive told me to collect mobile after 20-25 days because they dont have services in ludhiana so that set will sent to chandigarh office, after 23 days i.e 14 june i have got swapped set at 2.00pm n in the evening 8pm key oad of set was not working so again i went to customer care and again they advice me to submit the set and come later i have lodged a complaint no.25134PQ99 regae ding the whole matter and recieved a call from ur side that my set is changed and will collect with in 10 days, but when i went to msm1 they people told me that dont have any information about this and noE-65 set is available in stock and come later.

The most disaster thing is that no one can attend mobile mentioned on job sheet and my warranty is going to complete on 17th july thjis month so please trevert and tell that what i can do while i m using Indias oneof Biggest Mobile company product.


Also i think u r selected illetrate and fool persons in ur offices who dont know how to talk and satisfy customers, if thigs of this type will not sort at nokias end soon NOKIA IS IN BIG PROBLEM.

HOPE U WILL UNDERSTAND MY FEELINGS AND HELP NOT ONLY ME BUT TO ALL PEOPLES WHO R SUFFERING FROM PROBLEMS USING NOKIA HANDSET.


Thanks
Sumesh Sharma
[protected]

Nokia E65 — delayed service from Nokia Care

We have a Nokia E65, IMEI No. [protected] on the Name of Foundation for Ecological Security (FES), Anand. Due to some reason keypad of slider got stucked. I went to Nokia Care (Anand-Krishna Communication, Kishore Plaza, Phone No.[protected] for replacement of not working parts befor one month ago. They havent received the my handset, They people told that they have placed order for the same. I have called them many times as well as i personallyu met them. But till today they dint have get parts from company as they said. I daily follow up (till date) about the parts. I dont know whose responsible for the same?????

I am heavily disappointed with Nokia and Nokia Care. Hope the company will send required parts soon so my handset get repaired.

Regards

Amit Sindhawa
for Foundation for Ecological Security, Anand

Bad and delayed service from Nokia Care

I have a Nokia E65, IMEI No. [protected] on the Name of Foundation for Ecological Security (FES), Anand. Due to some reason keypad of slider got Jam. I went to Nokia Care, Anand (Krishna Communications, Kishore Plaza, Phone No.[protected] for replacement of not working parts before one month.. They haven’t received handset, and told that they will place and order for the same and call you once back while part will received. I have called them many times as well as i went personally to meet them. But till today they dint have get parts from company as they said. I daily follow up (till date) about the parts. I don’t know whose responsible for the same?????

I am heavily disappointed with Nokia and Nokia Care. Hope the company will send required parts soon so my handset gets repaired.

Regards,

Amit Sindhawa
for Foundation for Ecological Security, Anand

Bad and delayed service from Nokia Care

We have a Nokia E65, IMEI No. [protected] on the Name of Foundation for Ecological Security (FES), Anand. Due to some reason keypad of slider got stucked. I went to Nokia Care (Anand-Krishna Communication, Kishore Plaza, Phone No.[protected] for replacement of not working parts befor one month ago. They havent received the my handset, They people told that they have placed order for the same. I have called them many times as well as i personallyu met them. But till today they dint have get parts from company as they said. I daily follow up (till date) about the parts. I dont know whose responsible for the same?????

I am heavily disappointed with Nokia and Nokia Care. Hope the company will send required parts soon so my handset get repaired.

Regards

Amit Sindhawa
for Foundation for Ecological Security, Anand

I had bought NOKIA 5610-D last year 2008 ( 1st March.08). after 6 month i got Displaly Problem on phone. than i was submit the phone Nokia Care. but till date no once rectified the problem. i have 6 Job sheet regarding the same and also malling with nokia care ( below).
Now what i do i don't know and they are not ready to replace the phone

Regards,
Rajesh

From: "ext rajesh chauhan"
To:
CC:
Sent: Friday, January 23, 2009 1:13:10 PM
Subject: Re: Nokia - Rakesh Chauhan - N5610 Xpress Music Service Provision


Nokia Care Team,

Sorry to say but i think i have lost my Rs. 12, 500/- because i trust on Nokia phones. i have very-very bad experiance with Nokia care services.
as per your below mail still no person contect with me for the same and yesterday i got my phone but still problem not soved.
Know please treat this mail as final reminder becuase after that we will meet on onsumer court for the same.
if you can do some think on urgent basis please contect me


Regards,
Rajesh
Mob :- [protected]


On Thu, Jan 15, 2009 at 1:37 PM, NokiaCare <support.[protected]@nokia.com> wrote:

Dear Mr. Chauhan,

Thank you for e-mailing Nokia Care.

This e-mail is in reference to the service provision of Nokia 5610 Xpress Music. We regret that you have been put through this inconvenience due to the service provision of your mobile phone.

We acknowledge having received your e-mail and have recorded the same for future course of action. We wish to state that the matter will be given our prompt attention. We will coordinate with our Head Office to do the necessary fact findings and revert to you. Please be assured that our Service team will contact you within the next 48 hours (except Saturday and Sunday) from receipt of this e-mail.

We seek your patience and further solicit your cooperation.

For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in/asknokia
Do you know you can now update your phone software at your own convenience? Visit www.nokia.co.in/support to check if your phone model is supported and download the "Nokia Software Updater". You can also go online to find user guides, troubleshooting support and other services to help you use your Nokia product.
Please send us your feedback on our Email service by clicking on the following link: http://digiumenterprise.com/answer/?inv=10263141&chk=WUXDJGJ4

To ensure proper handling, please continue to use the current subject line.

Kind regards,

Biplav Sarangi
Nokia Care

Disclaimer:

This mail and its contents are only disclosed to the recipient to whom this document is addressed and is pursuant to a relationship of confidentiality. This document constitutes confidential information and contains proprietary information belonging to Nokia. The confidential information is to be used by the recipient only for the purpose for which this document is supplied. The recipient must obtain Nokia written consent before the recipient or any other person acting on its behalf, communicates any information on the contents or subject matter of this document or part thereof to any third party. The third party to whom the communication is made includes an individual, firm or company or an employee or employees of such a firm or company.

The recipient, by its receipt of this document, acknowledges that this document is confidential information and contains proprietary information belonging to Nokia and further acknowledges its obligation to comply with the provisions of this notice.
-------Original Message--------
From: "ext rajesh chauhan"
To:
CC:
Sent: Wednesday, January 14, 2009 4:14:15 PM
Subject: Re: Nokia - Rakesh Chauhan - N5610 Xpress Music Service Provision


Team Member Nokia Care,
I have submited again my Phone to Nokia Care. as mentation on mail requried detail are given below
1. Complete address of the Nokia Care Centre where the handset has been submitted
MICRONAS TEKECOM, C -4, SECTOR -2, NOIDA UP AND PH :[protected]



On Sat, Jan 10, 2009 at 4:21 PM, NokiaCare <support.[protected]@nokia.com> wrote:

Dear Mr. Chauhan,
Thank you for e-mailing Nokia Care.
This e-mail is in reference to the service provision of Nokia N5610 Xpress Music. We sincerely apologise for the inconvenience caused due to phone servicing. However, we request you to confirm if the handset is presently at the Nokia Care Centre or you have collected it from the Nokia Care Centre. In case, you have collected the handset from the Nokia Care Centre and you are still facing the concern, we request you to kindly submit your phone at Nokia Care Centre. You may kindly note that in order for us to initiate an investigation of your phone concern and to provide an effective and definitive resolution; we require your handset to be present at a Nokia Care Centre. Hence, please submit your phone at a Nokia Care Centre and revert with the below mentioned details:
1. Complete address of the Nokia Care Centre where the handset has been submitted
2. Latest Job sheet number and date of submission of the handset
The above mentioned details are vital for us to further assist you. Please be assured of our best attention in resolving the concern in your phone.
Kindly be informed that once the handset is submitted at the Nokia Care Center, our concerned department would coordinate with the Nokia Care Center for immediate and effective service.
We recommend you to take along the proof of purchase/receipt while visiting the Nokia Care Centre. Your phone would be repaired under warranty if it meets all the warranty guidelines.
For location of a Nokia Care Centre nearest to you, kindly access the following web link:
http://www.nokia.co.in/A4536241
Before submitting your phone at the Care Centre, you may kindly take a backup of the phone contacts data to the SIM card. If the phone supports memory card, take a back up of contacts, messages, images, clips, etc. on to the memory card or on to the PC. Back up can be taken, provided the phone is in "Power ON" condition. The technicians at the Nokia Care Centre and Nokia India would not be responsible for the loss of data during the repair process.
We appreciate your patience and further solicit your cooperation.
For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in/asknokia
Do you know you can now update your phone software at your own convenience? Visit www.nokia.co.in/support to check if your phone model is supported and download the "Nokia Software Updater". You can also go online to find user guides, troubleshooting support and other services to help you use your Nokia product.
To ensure proper handling, please continue to use the current subject line.
Please help us improve our services by clicking on the following link:
http://digiumenterprise.com/answer/?inv=10263151&chk=RC6E8VXD
Kind regards,
Seauli Hati
Nokia Care
Disclaimer:
This mail and its contents are only disclosed to the recipient to whom this document is addressed and is pursuant to a relationship of confidentiality. This document constitutes confidential information and contains proprietary information belonging to Nokia. The confidential information is to be used by the recipient only for the purpose for which this document is supplied. The recipient must obtain Nokia written consent before the recipient or any other person acting on its behalf, communicates any information on the contents or subject matter of this document or part thereof to any third party. The third party to whom the communication is made includes an individual, firm or company or an employee or employees of such a firm or company.
The recipient, by its receipt of this document, acknowledges that this document is confidential information and contains proprietary information belonging to Nokia and further acknowledges its obligation to comply with the provisions of this notice.
-------Original Message--------
From: "ext rajesh chauhan"
To:
CC:
Sent: Friday, January 09, 2009 5:18:51 PM
Subject: Re: Nokia - Rakesh Chauhan - N5610 Xpress Music Service Provision


Team Member Nokia Care,
I have very bad experiance with Nokia Care.
still problem not solved and also no better reasponce received form your end.
Please let me know what i do because i have no patience to go again nokia care for submitting phone because i am going there since last three month.
Regards,
Rajesh
[protected]
[protected]


On Sat, Jan 3, 2009 at 1:03 PM, NokiaCare <support.[protected]@nokia.com> wrote:

Dear Mr. Chauhan,
Thank you for e-mailing Nokia Care
This e-mail is in reference to the service provision of Nokia N5610 Xpress Music. We regret the inconvenience caused. We would like to inform yo

NOKIA5300 — not satisfy with nokia care's behave

Dear sir/madam,

With due respect I want to inform you that i have given my Nokia5300 handset(imei no.-[protected]) to thier service centre for repairing one month ago which I have not received it yet.Whenever I visit the centre for it they just tell one week more.Causing this behave from the service centre, i falls in sorrow&angry.I passes many losses causing
not being my mobile phone in my hand.

so I request you to kindly take action against that care centre.


Thanking You
yours faithfully

Saurabh hayaran



Care centre address-Sagar communication, amaniganj, Faizabad, India.
pin-224123

Nokia / nokia 5300 — Bad service of nokia care & company

Dear sir/madam,

With due respect I want to inform you that i have given my Nokia handset model 5300 imei no-[protected] to nokia service centre faizabad for repairing two month ago which I have not received it yet.Whenever I visit the centre for it they just tell one week more.

so I request you to kindly take action against that care centre.


Thanking You
yours faithfully

Saurabh hayaran

Sir,
my self priyabrata from puri, orissa
i have a Nokia 5300 hendset, having keypad problem,
so i im give the handset in our city nokia care (shivam Associates) in 20/mar/2009 but they can not solve the prblem & send the handset to L3, in 23/mar/2009. & told me wait 15 day. tody is dtd.4/05/2009 he did not give the set . when i ask the qustion when u give the set he told me wait agin 15 days. I am not happy with their service.
so i, m requesting u take some nessesory action about this matter.
jobsheet no[protected]/090323/14 dt-23/mar/2009

handset emei no- [protected] model no- 5300

my contact no-[protected]

Nokia 5610 — Customer care services are delaying unnecessarily

Dear Sir,

My nokia 5610 had a problem of blank display. it is with in warrenty period. I gave it for service on 13-jun-09. at NANIES ENTERPRISES, JAYALAKSHMI ARCHADE, NS road mysore. On that day they told to collect the serviced phone by evening. but when i went to collect, they told that spare is not available and started pushing the days just by telling that spare is not available and it will come tomorrow. it is surprise to hear that spares are taking such a long time to reach its own care centers.

Request you to get my phone serviced as early as possible.

thanks,
Sreenivasa MK

Nokia E65 — display

Mere phone ki display nahi aati hai maine apne near ke repair shop pe cheque karaya lekin usme board ke problem bata rahe pleas mere phone ka sahi karvae

Nokia E65 — poor service tired of visitng and calling service centre

dear sir,
who so ever is there to listen my complain,
my self abhishek bilala, i have given my e65 for offline mode problem to your service centre in jaipur on 24 june 2009 and its 24 augest 2009 now i have not reciced my cell nor i have any proper feed back from the company please guide my where i have to go for my problem

abhishek bilala

I am Rohit, using nokia N-81 purchased in july, 2008 my mobile cant play music player, their problem in motherboard nokia service centre at Dipak Cinema, elphinstone, mum-25 they said change the motherboard in paying Rs.5000/-motherboard cant repair.
I want to say why i use nokia N-81 why we purchased costly mobiles, repairs is ok but replacement is not right please help me give proper service to your customers
IMEI : 356994/01/451900/7
mobile no.[protected]

i have given my mobile n72 in nokia care center hyderabad, but they have returned it with remiving some inner parts, they have simply returned it by saying that it can not be repaired.then i went ti another nokia care center, they simply returned it by saying the set is with some innerparts lost, so we will not repair it.so i am very unhappy with service.

Dear Sir,


I purchased Nokia 5130c-2 on 20th July, 2009(IMEI No. is [protected]). In the instrument there are so much problems regarding, any time Phone Restart, any time key paid hang, in music listening voice cut because of message coming and in messages times are not shown properly. For repair I gave it 2 times to Nokia Service Center Named : Bohra Services Situated at 1, 2, Hirapanna Complex, Nr. Stadium Circle, Navarangpura, Ahmedabad. (Job Sheet Nos. are 64750487/091231/3 (L-3),[protected]/091228/63). The service centre also tried by updating Softwares many times.

They also sent the instrument to Dehli. Still same problems are continued with this defaulty Instrument.

Now, the service centre has sent the instrument to your office for replacement (Job Sheet No.[protected]/100121/55). In this case I request strongly to faster replacement of the instrument, as without instrument my day to day working is disturbed in the case in the interest of our consumer-vendor relationship, I strongly request for the same.And I m not satisfied with your employees services, even they didnt give my mails reply and hire level's email Id.

Do the needfull in the matter and oblidge.

Thanks,

Ankita

Nokia — Unhappy Service support

Dear Sir,
I bought the nokia 5233 from Baghajatin nokia priority dealer on 25/6/2010 in the name of Arpita Saha but after 3month i had network problem. There was no network, So went to Baghajatin nokia priority dealer on 23/09/2010 after giving my cellphone to nokia they said to contact them after 5 or 6 days, when I contact them,they replied me my phone is under servicing. If you cant do the service by two month then there no use of giving falls one year warranty where two month has gone in your service center.Well I was really shocked how it is happened with Nokia brand.
Therefore, I would like to say you that please kindly look this matter seriously..or issue me a new phone.


Thanking you

Dear Support Team,

From last few days I am facing the outgoing voice problem in my Nokia set E 63,
on 21.03.2011
I went to Nokia care centre, Basement, Negi Complex, Haldwani, Contact number: [protected], after examination they replied that it take 20 to 25 days for repairing (No complaint of liquid in set).
I requested them to give back my mobile as tonight I am going to Delhi, tomorrow I will try to go Nokia care center directly.
Today on 22.03.20011
I submitted the set to Nokia care Centre, O - 9, 1st floor, Lajpat Nagar - Ii, New Delhi - 110024 at 23.034hrs,
In the evening around 18.15hrs, when I called the Nokia care center,[protected] the executive replied set is under observation, and at 19.11hrs executive of nokia care centre called me[protected] and informed me that liquid found in my set & in such case the warranty expire automatically.

IT is surprising & un expected information for me that liquid found in my set. there is no such type of complaint fro Nokia care center, Haldwani,
you are requested to assigned a survey team and search the fact.

Nokia care centre, Basement, Negi Complex, Haldwani, Contact number: [protected]
Nokia care Centre, O - 9, 1st floor, Lajpat Nagar - Ii, New Delhi[protected])

It is not essay for me to accept such unexpected comments from Nokia care center.

IMEI Number: [protected],
Job Sheet Number:[protected]/110322/32
Contact number: [protected]

Best Regards,
Kamal Bhandari

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Nokia N73M — cell phone problem

my name is kinshuk ,i buy a nokia 73m on 13 feb 2008. after two dys incoming voice speaker was not working properly,then i shown that phone on nokia care they told me th i change the speaker then it will be work properly after changed phone was not working ,then they change software and front panel but that not worked they told that a manufacture defect we issue a new phone i said ok after 12 days they issue a old phone which life times iwas sowing 293 hours but my phone timerwas 35 minute.they was saying this is your phone is up to u take it or not so what i do. pls reply.
thanks
kinshuk

Nokia n73m mobile — Very Poor service

Sir, i navjot singh who buy n73m imei [protected] on 15 jan.08 . I have given n73m handset for 2 times to nokia care in amritsar at near crystal chowk The fault are when we on the camera menu get open and on other hand it start varying automatic camera get change to menu.and when got incomin cal phone got off profile get automatic change .sum time menu wil not open its all not fine and gud service 2 times at nokia care and cum back without satisfaction the staff is careless dont care for customer kindly do sumthing in my favour thanks navjot singh [protected]

Nokia N73M — memory full showing but i have 1gb free space memory

i have 1gb free space i have loaded 1gb only but if some download comes i cannot save because memory full error is coming

Nokia N73M — cell not supporting personal area network services

i have purchased nokia N73m. i want to use internet on system but it is not suporting personal area network services.

Nokia N73M — SET IS NOT PROPERLY WORKING

HI

I M PANKAJ KUMAR GAUTAM FROM AJMER I HAVE VISITED NOKIA CUSTOMER SERVICE CENTER SEVERAL TIME I HAVE A PROBLEM IN HEAD PHONE WHEN I TALK TO A PERSON HIS VOICE NOT PROPERLY COME TO ME. THIS IS THE REQUEST THAT PLS TAKE SOME SERIOS ACTION ON IT I WILL GO CONSUMER COURT

BILL NO 19921
SET PURCHASE DAT IS 26 OCTOBER 2008 FROM NOKIA PRIORTY AJMER
CONTACT NO [protected]

Nokia N73M — Job is not done properly by care

I have give my phone 2 time in sector 7 panchkula nokia care but both of time they d'nt do their job properly.2 time upper speaker is not working properly and i want to reboot software of my phone. They doent change speaker and put softwaret of N73 instead of N73m and doesnt pack the phone completely.so i want that u force them to do it correct

Nokia N73M — No proper service during the warranty period

I Ashokkumar R, Senior executive in a reputed telecom company,
bought a new N73 M mobile phone from

Teloni Cells (Nokia priority),147, Dhana complex, Mettur Roadm Erode, Erode district , Tamilnadu, India. Phone number[protected],[protected],[protected].

Within a time span of two months time i have problems with hanging of my cell phone, i went to the store they
kept the piece with them and returned after two days that there was some software error and it had been rectified.
Then after one month time again i went there for keypad problem. They repaired and return it to me in one day time.
Again the same problem continued for two more times. They done the same thing.
When i got the same problem and also my warranty time is approaching in one and half months time i insisted to rectify the problem but they are not taking care. Even the nokia care guy simply says that is has been water logged.

The particular key pad and its accessories have been replaced by an another key pad and accessories . But again in one day time the cell phone becomes very hot and i am unable to touch the phone when i asked them to rectify the problem they are simply avoiding me by telling that there is no warranty for me even though i have warranty period of one and half months time.

This is very bad that an (Nokia)MNC is not taking care of the customers even within the warranty period.
Quality may not be 100% but there may be defective piece it is nature and a customer should not be given with a defective piece by company that is world wide leader in cellphone manufacturing.

At least an authoritative person one who is reading the above problem may take necessary action so that people like will not suffer anymore

Nokia mobile complaints - lost my mobile
Nokia mobile [n3500]
Posted:[protected] by s v k raja
Lost my mobile
Dear cusotmer care executive,

I have lost my mobile one week back at about 11:00 in the morning. My mobile no. Is [protected]. I have already sent my intimation upto you by phone on the same day and also requested to block my no. As well as the cell so that it could not be missued. My imei no. Is:[protected]. Till now, i haven't received any reply. I have also left one mobile no. With you for establishing the contact with me in case you find any developements in this regard.
That no. Is:[protected]

Thanks & regards
S v k raja

Nokia mobile complaints - lost my mobile
Nokia mobile [n3500]
Posted:[protected] by s v k raja
Lost my mobile
Dear cusotmer care executive,

I have lost my mobile one week back at about 11:00 in the morning. My mobile no. Is [protected]. I have already sent my intimation upto you by phone on the same day and also requested to block my no. As well as the cell so that it could not be missued. My imei no. Is:[protected]. Till now, i haven't received any reply. I have also left one mobile no. With you for establishing the contact with me in case you find any developements in this regard.
That no. Is:[protected]

Adderss of purchasing the phone:
Rpg cellucom india pvt. Ltd.
Plot no: 10-5-2/7/g/3/2,
Opp. To banjara function hall,
Banjara hills,
Hyderabad
Pin: 500034

Ph:[protected]
Tin no:[protected]


Thanks & regards
S v k raja

I have lost my mobile yesterday (31-Oct-08) morning. My mobile no. is [protected], My IMEI no. is:[protected]. It will be great helpful if you trace my mobile and give it me back. Since I bought this mobile on Jan 08.

My contact no: [protected] / 28444549

I have lost my mobile on(01-Jan-09) morning. My mobile no. is [protected], My IMEI no. is:[protected]. It will be great helpful if you trace my mobile and give it me back. Since I bought this mobile on Dec 08.

dear sir
i lost ma cell 5220xmusic

Nokia mobile complaints - lost my mobile
Nokia mobile [n95]
Lost my mobile
Dear cusotmer care executive,

I have lost my mobile two week back at about 04:00 in the morning. My mobile no. Is [protected]. I requested to block my no. As well as the cell so that it could not be missued. My imei no. Is:[protected]. Till now, i haven't received any reply. I have also left one mobile no. With you for establishing the contact with me in case you find any developements in this regard.
That no. Is:[protected]

Thanks & regards
Vinod suryawanshi

I have lost my mobile today 18.02.09 evening. My mobile no. is [protected]. It will be great helpful if you trace my mobile and give it me back. Since I bought this mobile on July 08, My contact No is [protected],
Thank you

My mobail is lost imei no.[protected] my m. No. [protected]

I have lost my mobile two yasterday at about 011:00 p. M. My mobile no. Is [protected]. I requested to block my no. As well as the cell so that it could not be missued. My imei no. Is:[protected]. Till now, i haven't received any reply. I have also left one mobile no. With you for establishing the contact with me in case you find any developements in this regard.
That no. Is:[protected]

Thanks & regards
Mukesh h rathod

Hi,
I had lost my mobile phone in the bus stop near mysore railway station on[protected]Saturday).
I have vital informations in my mobile. So i would like to block my mobile phone.
Mobile details:
Model:
Nokia 7610s gun metal (Super nova)
Imei no:
[protected]

Dear sir,
I'm sanjay bangar, while i purchasing in market my mobile nokia 6233, black colour mobile thefted by some body. Here is i have given my iemi no, i have no other sources to help me except u!
Please help me, it's a very new, i bought it before 6 months only.
Please help me sir.
Name : sanjay b. Bangar.
Address: 501, amrut lahari co-op hsg. Soc.,
Ram joshi marg, bhatwadi, ghatkopar,
Mumbai - 400084.
Maharastra,
India.
Phone model : nokia 6233
Make : nokia
Colour : black.
Last used no: [protected]
E-mail : [protected]@hotmail.com
Missed date : 27.05.2009
Iemi no : [protected]

Please help me sir
I never forget your help,
Thanks
Sanjay bangar
My res no.[protected]
[protected].

I have lost my nokia 6630 mobile on the 18th june 2009 the imei # is [protected]. Hyderabad, india. How do i block it?

My e-mail address is [protected]@dell.com

Dear sir,
My cell phone was stolen yesterday pls i want you to destroy the phone...
Detail..
Name:adeleke peter.
Country:nigeria
State:lagos state
Zip:23401
Phone name nokia n72
Imei:[protected]
Code:0530848
Number:+[protected]
Date stolen:27/06/2009
Purchase date:13/03/2009..
Pls help me destroy this phone asap... You can mail me if it done [protected]@yahoo.com

Dear sir,
I had lost my mobile [nokia], but i think my brother have it. I do not want police complent. I have its imei no. Please show me way that i can block my phone.
Your's
Akshay gupta

I have lost my mobile one week back at about 10:00 in the morning. My mobile no. Is [protected]. I have already sent my intimation upto you by phone on the same day and also requested to block my no. As well as the cell so that it could not be missued. My imei no. Is:[protected]. Till now, i haven't received any reply. I have also left one mobile no. With you for establishing the contact with me in case you find any developements in this regard.
That no. Is:[protected]

I have lost my mobile one week back at about 8:00 p. M. My mobile no. Is [protected]. I have already sent my intimation upto you by phone on the same day and also requested to block my no. As well as the cell so that it could not be missued. My imei no. Is:[protected]. Till now, i haven't received any reply. I have also left one mobile no. With you for establishing the contact with me in case you find any developements in this regard. Pls help me

i have lost nikia 1600 on the few days the IMEI # [protected] risod, india how do i block it

My e-mail address is pavan.pavankabra.[protected]@gmail.com

I have lost my nokia handset about 45 days back ihave already intimated this earlier but not yet i have received any message on this regard. So sir/madam i kindly request u to destroy my handset my imei no is.[protected] please do the needful as early as possible and please reply on my email id or my mobile no [protected]

I have lost my nokia2700 mobile handset about 15 days back. My imei no [protected] & my no is [protected], so dear sir i kindly request you got any information you call me on [protected] or send me mail on ([protected]@gmail.com). Pls help me

Nokia N73M — CONTACTS DISPLAY

Dear Sir

I have purchase Nokia N73m. add new contacts but display no. only not name. pl solution mail to me

my display was broken.so i want know the prize.