[Resolved]  Nokia E5 — Battery Backup Problem

Address:

Ahmedabad, Gujarat

Sir,
I purchased a NOKIA E5 handset in January'11. Bearing numbers
IMEI: 352023/04/961539/2
Battery [protected]n20104331;0670603

From an intial fine usage and satisfactory performance, now from around 2-3 months i am facing a problem of a quick battery drain. The extent is that in morning i make a full charge( Battery Charging Complete- Message on phone) in the noon it is entering the power saving mode after making 2-3 calls of average around 2 min. this is ridiculous Nokia in my image is known for its battery backup and i have been using this Noika brand right from the age of your prestigious NOKIA 3310 which is still working satisfactorily.

My Phone is in warranty, as i availed your extended warranty offer this year in January. (
Device Serial Number : [protected]
Registration PIN : [protected]
Registration Date :[protected]
During the time of that checking (as they opened my phone and checked) even i told this problem but they said that your set is perfectly OK but it is the battery that is having problem.

Now the question arises that Nokia only make product battery only for the service life of 1 year or so???? Else the dealership M/s Bhora Communication at Stadium Char Rasta , Ahmedabad is not rectifying it properly or bluffing me for increasing their battery sales?? Do nokia give incentives for the battery sale it seems from the incident???

Surely the answer should be a BIG NO & as i also know this as one of my immediate college is using this phone which is purchased earlier than my purchase and is more extensively used than my phone 20-25 or more call per day average timing 5 min or more, he gets a smart backup of around 2 days.

Being a technocrat i follow full charge & discharge cycle rule for better battery life. i am very sad with the product quality, being a technocrat that Battery Li-ion should have enough life, i thought of that the product will last for years which was the image in my mind.

Shall i assume after investing as sum of 10300 on this phone, we need to have provision for battery cost every year???

I am observing & experiencing from last few years that the product coming into the Indian market works well only in the warranty period and as soon as the warranty gets over they start giving trouble, as this was the case with me for SONY Bravia ( Panel Problem – resolved through this forum) , Samsung Washing ( Control Switch problem- Rectified by company with 1 week remaining in warranty), LG- refrigerator ( problem of thermostat- rectified by a family friend in LG).

You people think the warranty is valid for 1 year and after that NOKIA can ESCAPE??? i have told all my friends and relatives NOT to even think about **** NOIKA.

I am now regretting my decision for buying NOKIA PHONE-E5, one should not buy Nokia instead buy a cheap mobile or either switch to other brand at least don’t have to shell out a hefty sum.

I request to NOKIA India & Hope NOKIA India will look into & help me, waiting for your favor.

Regards

GAURAV GUPTA
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