Nokia India Complaints & Reviews

95223

Respected sir,

Subject :( Total Dissatisfaction on Purchase of Nokia N8 and the Service carried on it by the Nokia Care Centre that actually killed it each time)

Details regarding the phone:-

Brand & Model: Nokia N8-00
Purchase Date:[protected]
IMEI Number: [protected]
The IMEI Number of the Swapped phone is: [protected]
Price: Rs 23, 824.00(Purchased at Nokia Bangalore)

My Details:-

Name: Hani
Contact Details: [protected]
Email:[protected]@yahoo.com

I am writing this long descriptive message about Nokia because Nokia forced me to complain and denied any repair for my Nokia N8 which they themselves destroyed from time to time and now just looks like a complete waste with so many issues that arose every time they fixed one and they want me to keep submitting the device again and again. This has been happening since the very next day after the purchase of Nokia N8 and till date that is 28th March 2012, nothing good has been done so far by Nokia other than sending my N8 to different service centers and changing different parts inside the phone that made some other sections to not work and now turning out to be a complete waste and now good enough to put into Nokia trashcans for recycling. Since the service center people handled my phone with complete carelessness and now it looks like a cheap china low quality phone. Now when I call up Nokia for fixing it they either hang up the call or put me on wait or put me through different IVR and at last told me to file a complaint since they are not willing to fix my phone.
Now what I understand from all this is that Nokia Service is just a group of waste people who are well equipped to talk to customers to sell their 2 Year extended warranty and when the customers call for warranty repair, either hang up the call or say some junk, like "that particular part is not covered under warranty" and if the customer not getting convinced by that, then they ask you to submit your phone at any authorized Nokia Care centre for repair and once the customer falls into this trap of repair then you can actually know that the death of your phone has started since you have given it to the slaughter house. Once you submit your phone, Nokia will provide you will a Service Job Sheet with lots of terms and conditions on it and then ask the customer to sign on it as an agreement. After few weeks in case if we get the phone back they will take back this job sheet and ask you to sign on some other papers. This is a signed slip that you are sending back to Nokia stating that the repair was done successfully, this happens even before you get to check your phone. After this when you actually get your phone, it is quite natural that you may wonder if this was how your phone looked when you submitted it. And when you ask the care agent about the outside damage done on the phone, they say that this might have happened form your hand or at the time of service anyway your phone is working fine now and this is not something that is covered under warranty and say a cold sorry and send you back home. In case you are alert and get angry at their response then they ask you to submit your phone again and this happens on and on. But they never fix anything they just create more and more issues and at last tell the customer that the phone he has is good for nothing and ask them to purchase their new range of phones like the Lumina.

Now this is my concern. I bought New Nokia N8 with 2 Year extended warranty. The service center people spoiled the phone and turned it to a complete trash after its 5th service. Now I can’t even use my phone due to the damage done on it and because of the cheap look of the phone. Now when I ask them for repair, they tell me that I have to submit it again and if not they deny any repair for my N8.My Nokia N8 has not even passed its first year of its service life. So my question to Nokia is what you guys have been doing to my phone the all 7 times that I submitted the phone. You never fixed anything other than making more and more problems on the phone. Now since I am the customer who paid that Rs 23, 824 for that phone and warranty. If you can’t fix my phone during the warranty period, why did I pay you guys for this waste? I any way don’t need this waste in this condition. I need you guys to fix it as it was when I submitted it to you.

Different event that I had to submit my phone and wait and wait along with date:-
April 2011

I purchased this device being a fan of Nokia and love for the specification of the Nokia N8 and had used a lot of Nokia devices in the past and still have the older version of it the Nokia N82 which is still functioning good better than Nokia N8.
This Nokia N8 was a very good device when I got it, looked good and great camera. I loved the device. But then I tried some functions on the phone and came to know that the phone is a complete mess and lots of trouble.
Problems:
1. The phone cannot stay connected to the internet via Bluetooth to give internet to my Computer. It connects to the internet for a while say 2 to 5 minutes after which the phone gets hung and restarts or freezes and I had to restart the phone to connect again and again the same issue. Sometimes it doesn’t restart instead it shows it is connected to both PC and on phone and I am not able to go online. So tried switching to 3g services with AirTel still the same issue and tried to change ISP like Docomo and Bsnl as per the troubleshooting provided by Nokia care and Help line.
2. Sometimes my phone forgets that it is on a network and tells my friends who try to call me that my phone is either switched off or out of coverage when I am right under the Airtel Tower when I come to know this and look at my phone it shows that it has full coverage and then it doesn’t let me to dial outbound or receive any call but at the same time I can connect to the internet. But to let the phone come back live I must restart it or it will never come back. So in day I have to restart the phone at least once to check if the phone is online or rejecting calls. This is very frustrating since a phone that costs that much is never supposed to fall under this category. I am sure that a china phone that costs Rs 500 will be able to function better.
3. When I am watching a movie or going through some songs, the phone restarts by itself and comes right back. This is very irritating when I am composing an email since all that I typed is lost. I sometimes feel like throwing the device but hold my calm thinking that the issue will be fixed by September when the Anna Update will happen.

I noticed all these problems in the month of April itself so walked to the Nokia care Silk Tele services Bangalore Marathahalli and informed them about the issues they asked me to format the phone and the memory and then try since they were sure it was just a software issue. I informed them that I was a software Engineer and had tried all the steps that clicked in my mind regarding the software issues. So they said that they will have to open the device to check for fault. I said that my device is not even a month old and I will not give it to them for opening it since I was sure that once the device is open it will never give me the same performance. So I said that I needed a replacement since the phone had some hardware damage and the phone was not even a month old. So to send me away they told me to wait until the Anna Software Update in the month of September. So since I didn’t get any fix from them I called up the Nokia Care Help line number: 30303838 and told them about the issue, they walked me through a hell lot of troubleshooting for 40 minutes and I had to pay for the call and the number said that it was a toll free number but those fix they said erased my data on phone but nothing really helped and called them again and another 30 minutes to tell them what happened on the last call and again into some other troubleshooting that never had an end. I felt pity on the technicians that tried to helped me he was not understanding I am a better troubleshooter than him and I am calling him since I was sure that it was a hardware fault which I cannot fix myself I didn’t want to sue him for the useless troubleshooting that he did, so planned to wait till the month of September since speaking to these guys were of no use and waste of time for me and them.

September 2011

I got the Anna Update and I formatted the device and including my memory card and built in memory. Started the all new way and was shocked to see that the phone was performing the same manner except that the look of the application and the camera. I did not put any of my data on the phone and walked to the Nokia care Silk Tele services Bangalore Marathahalli and told them that the Anna Update did not fix my issue. So they said that it could be again some software issue and said that they will need to open the handset otherwise. Didn’t know what to tell the customer care lady at desk asked for some manager. So asked me to wait and waited for hours and got a manager by the name Kumar his cell phone number is: [protected] and I told him my complete issue he had also the same thing to say, to open my handset. So I told them that I will only give my handset on one condition. And my condition was, open the handset only if it is required and I wanted the handset without any scratches on it the same way it was. Since I carried it in a pouch the time since I took it out of the box and had protective cover on display as well worth Rs1000. Instead of me pleading them to not open the handset and to have no scratches on it, they said that they even do it for new handsets that not even a day old to check for hardware damage. So they smiled and said that I can surely get it back the way it is.
But after hours I got the handset back after almost wasting one whole day there. Then I almost cried to see my handset in a very bad condition with lots of visible scratches and the plastic case pulled out and bent and with engravings of the force applied and on top of that, they told me that my phone didn’t have any hardware defect. I spoke the manager Kumar about the broken promise and the damage done on my handset he said it was a part of the service and that is not a problem, I told him that this was a very poor service done on the handset and want the body and the display case of my handset back with a new one. He said he can do nothing about it and I informed him that I would complain about the issue and he walked off saying that I can go ahead and complain and he can do nothing about it. I almost cried that day for giving my handset for its destruction and for its slaughter.
As a last resort I called up Nokia Help line on 30303838. Told them about the issue and the present status of the phone and the problem still persists so they asked me to submit the phone to Silk Tele Services to send to Nokia. So I submitted the phone to Silk Tele services again on 7th and since did not hear anything from them after the due date that is 15th called them up and they said it was under quality control check and told me to collect it at Silk Tele services on 17th September 2011.Got the handset and found that the problems that I told still remains and on top of it they presented me with scratches on display and paint on the removed at parts that were very much visible. Showed manager Kumar the condition of the phone now and told that it is getting worse now he looked at it and said that Nokia guys just changed the top plastic cover and the IMEI number that was on the plastic cover was also scratched out. It looks now like a handset that is handled very roughly and parts inside it jerking. I thought of walking to Police station for the damage but did not know Telengu to speak to them.
So since I am out of hope and will have to buy a new some other handset anyway not a Nokia Brand any more. Walked into a local place shop to sell away the Nokia N8 for at least Rs15, 000 the shopkeeper had a look at the handset and told me that I will not even get Rs5, 000 for the device since it is open several times, I told him that it is still under warranty till[protected] and I told him that if he wanted I will even pay Rs 1, 412 to increase the warranty of the handset to[protected]. He is still not willing to accept the device even after telling him that I will buy another Samsung Handset from him worth Rs 29, 999.He told me son I understand the problem and I cannot take it for that price since nobody will buy a spoilt handset that is in this condition and the one without the IMEI label. Even I felt so and that is the reason why I am writing to you. Please help me get justice for this. At least for the tax I pay and the rights of a customer. Question why Nokia is turning out to be selling fake products with no quality at all and poor service centers that spoil the handset and change it from good to worse.
Ban Defective brand like Nokia N8 to Sell in India. Why make a fool of Indians by selling toys to them that is not capable of lasting even the Manufacture period. For people who are reading this please don’t buy expensive Nokia devices as you will have the same end and experience. Nokia was once good but no more. My old Nokia N82 is 100 times better than Nokia N8-00.Felt like having bought an Expensive snake that bites me and kills me. Bye Nokia forever.

If Nokia had been true then they should have mentioned that their Nokia N8 device should at least be restarted 10 times daily for proper functioning alongside its specification. If you want to see some criticism regarding latest Nokia devices please do visit www.gsmarena.com then you will understand that Nokia is still in dark age.Nokia is sleeping when all the other brands are introducing Killer gadgets to the market Nokia is still sleeping. Sorry I am no longer a fan.

24th September 2011

I at last planned to submit the handset to the Nokia Care for the 3rd and the last time since they insisted on submitting the handset to fix it.
So what I did was before I held over the handset to the Nokia Care demonstrated the issues with the handset to the Manager at Nokia Care at Marathahalli, Silk Tele services.
I had demonstrated:
1. Bluetooth Connectivity issues that disconnects itself after 2 to 3 minutes of its use and the frequent restart of the phone.
2.The damage on the handset when they took it from me for the past two repairs that indirectly spoilt it. Showed him the scratched out IMEI Label on the phone that clearly indicates that a repair was carried on the phone.
3. I was not able to demonstrate the loss of network since it doesn’t happen often and if he insisted I will have brought the handset to him some other day when it actually happened.
I want all these issues fixed on the handset only then I will accept the handset since the above mentioned 1st and 3rd issues was there on the phone from the time since I got the handset and seems to be like a manufacturing defect for the Nokia N8.
But the 2nd was generated by the Nokia Care agent due to their careless handling of the handset and useless service carried on the handset without trying to identify the fault in the handset or the model.

October 2011

Nokia provided me a refurbished used Nokia N8 since the original one that I purchased had proved defective and cannot be repaired. So they gave my phone to someone else and gave me a swapped handset that was not very good but ok. The paint, IMEI number and the screen was ok. So since I didn’t have any more time to waste with Nokia and since this device was ok I accepted the device from the Nokia Care Silk Tele services.
Before leaving the care center itself I had noticed a glitch on the Hardware camera button, it shoots the photos sometimes but not always. I showed Kumar the Manager there this concern. He said it was fine and after few clicks it will turn out right. So I thought it was ok since I had alternative ways of shooting a photo with the phone.
The IMEI Number of the Swapped phone is: [protected]

March 2012

On 2nd of March 2012 Nokia released an update called Belle. I did this update on the phone and ever since then the camera button stopped functioning. The phone looked the same way it was given to me by Nokia Care Silk Tele services. But just that the camera button would not click or function. So I planned to submit the phone again for repair since the button was frustrating me. This time I was well aware of the previous situations that Nokia put me through. So I planned to inform the Care center people that I needed just the button issue fixed and the phone back as it is please.

On March 5th 2012

Nokia Care Calicut
5/3472B, Merry Land Square
Thiruthiyad Road
Opp.Baby Memorial Hospital, Calicut-4
Email:[protected]@nokiacareindia.com
Mob: [protected]
PH: [protected]

I submitted the device at a Nokia Care Centre at Calicut and they told me the story of opening the handset to fix it. I related my previous experiences and asked them to please ship the phone to Nokia with their service request numbers: 1-[protected] and 1-[protected] asking them to please take ample care of the handset and I just wanted the camera Shutter button fixed.

March 15th 2012

I got back the repaired handset and was shocked to see the same thing happen again. The button was fixed but the case, the top and bottom case and the screen were once again back to their old conditions and in addition to that I noticed that there was dust inside the camera lens that sometimes made the shutter to stay still even after closing the camera application. I gave not satisfied feedback to the service center for destroying the handset again.
I asked if they could fix it. They say that this is how they got it from Nokia.Since the phone looked so bad I wanted to check out if all the functions on the phone were functional so I took the phone home. Later in the home I noticed 2 main features of a phone are not properly functional.
1. The phone has lost its ability to vibrate since the vibrator has stopped functioning and so I called up Nokia Care Help line number: 30303838 to check for troubleshooting. He as I thought walked me on troubleshooting for about half an hour and found the handset having some trouble to communicate with the vibrator. He informed me to take the phone to Nokia care; I told him that the phone was not having this problem before taking it to Nokia Care. He said he shall escalate the case and have someone call me. That someone he mentioned kept giving me missed calls once every day before even I could pick up the call he would disconnect the call. One day I was fortunate to take her call and she again asked me to take the phone to Nokia Care. I told them that, they were the ones who spoilt the device. What she had to say was rude "Submit the handset then I can take up a complaint and if possible we can fix it for you”. I said I need a standby Nokia N8 during the service period. She said that "if you want to get your phone fixed go ahead and submit it or else go buy a new phone and asked me to complain if I wished".
2. The phone lost its ability to catch range, it loses range very often and I have to keep it outside to get range and it heats up very fast. It sometimes gets too hot that I can cook on it. It never had these issues before.
I am not planning to put myself at risk. Once Nokia gives me a possible solution to work out this situation, I don’t plan to give them this handset again to damage it more. Either they must give me in writing that they will not spoil it more and fix it or that they will give me a working standby N8.So that just in case if they spoil it more I can keep the standby at least.

I need a fix for this once and for all. Sending back and forth is not working for me and it’s just waste of time.
I had spent lot of time writing this to let the readers know what kind of service is Nokia providing now. Open your eyes and say bye to Nokia. I am saying a big bye to Nokia.

Solution:Dont ever Buy Nokia Again.

NOKIA N-82 — defective

I have purchase a mobile NOKIA N-82 on dt 24.05.2008, after 15 days it become defective, and deposited in the show room, M/s SATKAR AUTOMOBILES, Alka Talkies, Gadarwara dist. Narsingpur MP [ purchase from this show room ] on dt 08.06.2008 . Till date no resoonse from company and seller, i have paid full amount Rs. 19500.00 for that . cash memo no. 1078 dt.[protected]
Model - NOKIA N-82
IMEI No. - [protected]

Nokia — Bad service and spoiled my handset

HI,

I have given my cell for servicing, they said they have replaced my cell power module and gave back taking basic service charges and also charged extra for power module. I don't know really they replaced or they just bluff to take money. After that my mobile stopped charging...when i connect it just says "not charging". So have given it again but they have removed few resistors so that even that "not charging message doesn't come. Instead of solving the issue they made it more worse and now it is not at all working.
Address:
Nokia care - Mega cell care
1st floor 6, 7, 8, New Azam Complex, Shivam road, hyderabad-44

Regards,
Padmalatha

Nokia — PHONE GET SWITCHED OFF

dear sir

i have given my n73ME mobile at nokia care center bhuj(ideal computer center)
JOB SHEET NUM[protected]/090117/59

THEY SAID THEY DID NOT KNOW WHAT TO GIVE RESION FOR THE FAULT
MY MOBILE IS SLIGHTLY BANG ON THE TABLE IT GET SWITCH OFF
I AM KNOW WAS WITHOUT ANY MOBILE FROM JAN 17 TO JAN 30
I HAVE GIVEN MY MOBILE FOR 6 TIME TO NOKIA CARE
BUT THE PROBLEM IS NOT SLOW
THIS TIME THEY HAD SEND THIS MOBILE TO AHMADABAD
BUT THE PROBLEM WAS NOT SOLVE

CAN YOU HELP ME
I AM LITERALLY FAD UP OF THIS MOBILE
OR JUST REPLACE ME THE MOBILE
I JUST HAVE 2 MONTH WARRANTY LEFT
CAN YOU CALL ME ON [protected]
THANKS
ABBU

Nokia N82 — defective handset & camera problem

DATE OF PURCHASE=18th feb 2009.
IMEI NO=[protected].
lens of main camera is not opening since from purchase.
handset is not working properly.
already i have reported this problem to nokia care handset was place for one month.after one month it was repaired & still it's not working properly.
& my demand is for replacement of handset.
i need quick action, thank you.

hi I am Azeem shaikh. You have replace my mobile job sheet no is[protected]/090423/10.
and you are given to compansatation rs.500, becouse the goregoan branch same software problem not sole in one time. the software given on 6 time but not solve. Firest time given on mobile in 18/03/09 job sheet no is 15.emi no[protected]
may have so request give me mobile replacement or componsatation
Thank you

N82 — Careless Response From Bright Caree

Hi,

Myself handed over my device N82 for Bad Image in camera of my handset to BRIGHT CAREE, Malleshwaram, Bangalore, Karnataka, India. on 04-Aug-2009 with job sheet No.[protected]/090804/53.

As the technician asked for 10 days to get back after resolving the problem, but they gave back my handset on 10-Sept-2009. That is they took 1month and a week.

I hope they are Playing with customers. Kindly Take care of them.

Thanks a lot.

ma n82 jus sucks me...black spot is showing wen taking pics on main camera..secondery camera is showing "un expected error occurred"...

Respected sir,

Subject :( Total Dissatisfaction on Purchase of Nokia N8 and the Service carried on it by the Nokia Care Centre that actually killed it each time)

Details regarding the phone:-

Brand & Model: Nokia N8-00
Purchase Date:[protected]
IMEI Number: [protected]
The IMEI Number of the Swapped phone is: [protected]
Price: Rs 23, 824.00(Purchased at Nokia Bangalore)

My Details:-

Name: Hani
Contact Details: [protected]
Email:[protected]@yahoo.com

I am writing this long descriptive message about Nokia because Nokia forced me to complain and denied any repair for my Nokia N8 which they themselves destroyed from time to time and now just looks like a complete waste with so many issues that arose every time they fixed one and they want me to keep submitting the device again and again. This has been happening since the very next day after the purchase of Nokia N8 and till date that is 28th March 2012, nothing good has been done so far by Nokia other than sending my N8 to different service centers and changing different parts inside the phone that made some other sections to not work and now turning out to be a complete waste and now good enough to put into Nokia trashcans for recycling. Since the service center people handled my phone with complete carelessness and now it looks like a cheap china low quality phone. Now when I call up Nokia for fixing it they either hang up the call or put me on wait or put me through different IVR and at last told me to file a complaint since they are not willing to fix my phone.
Now what I understand from all this is that Nokia Service is just a group of waste people who are well equipped to talk to customers to sell their 2 Year extended warranty and when the customers call for warranty repair, either hang up the call or say some junk, like "that particular part is not covered under warranty" and if the customer not getting convinced by that, then they ask you to submit your phone at any authorized Nokia Care centre for repair and once the customer falls into this trap of repair then you can actually know that the death of your phone has started since you have given it to the slaughter house. Once you submit your phone, Nokia will provide you will a Service Job Sheet with lots of terms and conditions on it and then ask the customer to sign on it as an agreement. After few weeks in case if we get the phone back they will take back this job sheet and ask you to sign on some other papers. This is a signed slip that you are sending back to Nokia stating that the repair was done successfully, this happens even before you get to check your phone. After this when you actually get your phone, it is quite natural that you may wonder if this was how your phone looked when you submitted it. And when you ask the care agent about the outside damage done on the phone, they say that this might have happened form your hand or at the time of service anyway your phone is working fine now and this is not something that is covered under warranty and say a cold sorry and send you back home. In case you are alert and get angry at their response then they ask you to submit your phone again and this happens on and on. But they never fix anything they just create more and more issues and at last tell the customer that the phone he has is good for nothing and ask them to purchase their new range of phones like the Lumina.

Now this is my concern. I bought New Nokia N8 with 2 Year extended warranty. The service center people spoiled the phone and turned it to a complete trash after its 5th service. Now I can’t even use my phone due to the damage done on it and because of the cheap look of the phone. Now when I ask them for repair, they tell me that I have to submit it again and if not they deny any repair for my N8.My Nokia N8 has not even passed its first year of its service life. So my question to Nokia is what you guys have been doing to my phone the all 7 times that I submitted the phone. You never fixed anything other than making more and more problems on the phone. Now since I am the customer who paid that Rs 23, 824 for that phone and warranty. If you can’t fix my phone during the warranty period, why did I pay you guys for this waste? I any way don’t need this waste in this condition. I need you guys to fix it as it was when I submitted it to you.

Different event that I had to submit my phone and wait and wait along with date:-
April 2011

I purchased this device being a fan of Nokia and love for the specification of the Nokia N8 and had used a lot of Nokia devices in the past and still have the older version of it the Nokia N82 which is still functioning good better than Nokia N8.
This Nokia N8 was a very good device when I got it, looked good and great camera. I loved the device. But then I tried some functions on the phone and came to know that the phone is a complete mess and lots of trouble.
Problems:
1. The phone cannot stay connected to the internet via Bluetooth to give internet to my Computer. It connects to the internet for a while say 2 to 5 minutes after which the phone gets hung and restarts or freezes and I had to restart the phone to connect again and again the same issue. Sometimes it doesn’t restart instead it shows it is connected to both PC and on phone and I am not able to go online. So tried switching to 3g services with AirTel still the same issue and tried to change ISP like Docomo and Bsnl as per the troubleshooting provided by Nokia care and Help line.
2. Sometimes my phone forgets that it is on a network and tells my friends who try to call me that my phone is either switched off or out of coverage when I am right under the Airtel Tower when I come to know this and look at my phone it shows that it has full coverage and then it doesn’t let me to dial outbound or receive any call but at the same time I can connect to the internet. But to let the phone come back live I must restart it or it will never come back. So in day I have to restart the phone at least once to check if the phone is online or rejecting calls. This is very frustrating since a phone that costs that much is never supposed to fall under this category. I am sure that a china phone that costs Rs 500 will be able to function better.
3. When I am watching a movie or going through some songs, the phone restarts by itself and comes right back. This is very irritating when I am composing an email since all that I typed is lost. I sometimes feel like throwing the device but hold my calm thinking that the issue will be fixed by September when the Anna Update will happen.

I noticed all these problems in the month of April itself so walked to the Nokia care Silk Tele services Bangalore Marathahalli and informed them about the issues they asked me to format the phone and the memory and then try since they were sure it was just a software issue. I informed them that I was a software Engineer and had tried all the steps that clicked in my mind regarding the software issues. So they said that they will have to open the device to check for fault. I said that my device is not even a month old and I will not give it to them for opening it since I was sure that once the device is open it will never give me the same performance. So I said that I needed a replacement since the phone had some hardware damage and the phone was not even a month old. So to send me away they told me to wait until the Anna Software Update in the month of September. So since I didn’t get any fix from them I called up the Nokia Care Help line number: 30303838 and told them about the issue, they walked me through a hell lot of troubleshooting for 40 minutes and I had to pay for the call and the number said that it was a toll free number but those fix they said erased my data on phone but nothing really helped and called them again and another 30 minutes to tell them what happened on the last call and again into some other troubleshooting that never had an end. I felt pity on the technicians that tried to helped me he was not understanding I am a better troubleshooter than him and I am calling him since I was sure that it was a hardware fault which I cannot fix myself I didn’t want to sue him for the useless troubleshooting that he did, so planned to wait till the month of September since speaking to these guys were of no use and waste of time for me and them.

September 2011

I got the Anna Update and I formatted the device and including my memory card and built in memory. Started the all new way and was shocked to see that the phone was performing the same manner except that the look of the application and the camera. I did not put any of my data on the phone and walked to the Nokia care Silk Tele services Bangalore Marathahalli and told them that the Anna Update did not fix my issue. So they said that it could be again some software issue and said that they will need to open the handset otherwise. Didn’t know what to tell the customer care lady at desk asked for some manager. So asked me to wait and waited for hours and got a manager by the name Kumar his cell phone number is: [protected] and I told him my complete issue he had also the same thing to say, to open my handset. So I told them that I will only give my handset on one condition. And my condition was, open the handset only if it is required and I wanted the handset without any scratches on it the same way it was. Since I carried it in a pouch the time since I took it out of the box and had protective cover on display as well worth Rs1000. Instead of me pleading them to not open the handset and to have no scratches on it, they said that they even do it for new handsets that not even a day old to check for hardware damage. So they smiled and said that I can surely get it back the way it is.
But after hours I got the handset back after almost wasting one whole day there. Then I almost cried to see my handset in a very bad condition with lots of visible scratches and the plastic case pulled out and bent and with engravings of the force applied and on top of that, they told me that my phone didn’t have any hardware defect. I spoke the manager Kumar about the broken promise and the damage done on my handset he said it was a part of the service and that is not a problem, I told him that this was a very poor service done on the handset and want the body and the display case of my handset back with a new one. He said he can do nothing about it and I informed him that I would complain about the issue and he walked off saying that I can go ahead and complain and he can do nothing about it. I almost cried that day for giving my handset for its destruction and for its slaughter.
As a last resort I called up Nokia Help line on 30303838. Told them about the issue and the present status of the phone and the problem still persists so they asked me to submit the phone to Silk Tele Services to send to Nokia. So I submitted the phone to Silk Tele services again on 7th and since did not hear anything from them after the due date that is 15th called them up and they said it was under quality control check and told me to collect it at Silk Tele services on 17th September 2011.Got the handset and found that the problems that I told still remains and on top of it they presented me with scratches on display and paint on the removed at parts that were very much visible. Showed manager Kumar the condition of the phone now and told that it is getting worse now he looked at it and said that Nokia guys just changed the top plastic cover and the IMEI number that was on the plastic cover was also scratched out. It looks now like a handset that is handled very roughly and parts inside it jerking. I thought of walking to Police station for the damage but did not know Telengu to speak to them.
So since I am out of hope and will have to buy a new some other handset anyway not a Nokia Brand any more. Walked into a local place shop to sell away the Nokia N8 for at least Rs15, 000 the shopkeeper had a look at the handset and told me that I will not even get Rs5, 000 for the device since it is open several times, I told him that it is still under warranty till[protected] and I told him that if he wanted I will even pay Rs 1, 412 to increase the warranty of the handset to[protected]. He is still not willing to accept the device even after telling him that I will buy another Samsung Handset from him worth Rs 29, 999.He told me son I understand the problem and I cannot take it for that price since nobody will buy a spoilt handset that is in this condition and the one without the IMEI label. Even I felt so and that is the reason why I am writing to you. Please help me get justice for this. At least for the tax I pay and the rights of a customer. Question why Nokia is turning out to be selling fake products with no quality at all and poor service centers that spoil the handset and change it from good to worse.
Ban Defective brand like Nokia N8 to Sell in India. Why make a fool of Indians by selling toys to them that is not capable of lasting even the Manufacture period. For people who are reading this please don’t buy expensive Nokia devices as you will have the same end and experience. Nokia was once good but no more. My old Nokia N82 is 100 times better than Nokia N8-00.Felt like having bought an Expensive snake that bites me and kills me. Bye Nokia forever.

If Nokia had been true then they should have mentioned that their Nokia N8 device should at least be restarted 10 times daily for proper functioning alongside its specification. If you want to see some criticism regarding latest Nokia devices please do visit www.gsmarena.com then you will understand that Nokia is still in dark age.Nokia is sleeping when all the other brands are introducing Killer gadgets to the market Nokia is still sleeping. Sorry I am no longer a fan.

24th September 2011

I at last planned to submit the handset to the Nokia Care for the 3rd and the last time since they insisted on submitting the handset to fix it.
So what I did was before I held over the handset to the Nokia Care demonstrated the issues with the handset to the Manager at Nokia Care at Marathahalli, Silk Tele services.
I had demonstrated:
1. Bluetooth Connectivity issues that disconnects itself after 2 to 3 minutes of its use and the frequent restart of the phone.
2.The damage on the handset when they took it from me for the past two repairs that indirectly spoilt it. Showed him the scratched out IMEI Label on the phone that clearly indicates that a repair was carried on the phone.
3. I was not able to demonstrate the loss of network since it doesn’t happen often and if he insisted I will have brought the handset to him some other day when it actually happened.
I want all these issues fixed on the handset only then I will accept the handset since the above mentioned 1st and 3rd issues was there on the phone from the time since I got the handset and seems to be like a manufacturing defect for the Nokia N8.
But the 2nd was generated by the Nokia Care agent due to their careless handling of the handset and useless service carried on the handset without trying to identify the fault in the handset or the model.

October 2011

Nokia provided me a refurbished used Nokia N8 since the original one that I purchased had proved defective and cannot be repaired. So they gave my phone to someone else and gave me a swapped handset that was not very good but ok. The paint, IMEI number and the screen was ok. So since I didn’t have any more time to waste with Nokia and since this device was ok I accepted the device from the Nokia Care Silk Tele services.
Before leaving the care center itself I had noticed a glitch on the Hardware camera button, it shoots the photos sometimes but not always. I showed Kumar the Manager there this concern. He said it was fine and after few clicks it will turn out right. So I thought it was ok since I had alternative ways of shooting a photo with the phone.
The IMEI Number of the Swapped phone is: [protected]

March 2012

On 2nd of March 2012 Nokia released an update called Belle. I did this update on the phone and ever since then the camera button stopped functioning. The phone looked the same way it was given to me by Nokia Care Silk Tele services. But just that the camera button would not click or function. So I planned to submit the phone again for repair since the button was frustrating me. This time I was well aware of the previous situations that Nokia put me through. So I planned to inform the Care center people that I needed just the button issue fixed and the phone back as it is please.

On March 5th 2012

Nokia Care Calicut
5/3472B, Merry Land Square
Thiruthiyad Road
Opp.Baby Memorial Hospital, Calicut-4
Email:[protected]@nokiacareindia.com
Mob: [protected]
PH: [protected]

I submitted the device at a Nokia Care Centre at Calicut and they told me the story of opening the handset to fix it. I related my previous experiences and asked them to please ship the phone to Nokia with their service request numbers: 1-[protected] and 1-[protected] asking them to please take ample care of the handset and I just wanted the camera Shutter button fixed.

March 15th 2012

I got back the repaired handset and was shocked to see the same thing happen again. The button was fixed but the case, the top and bottom case and the screen were once again back to their old conditions and in addition to that I noticed that there was dust inside the camera lens that sometimes made the shutter to stay still even after closing the camera application. I gave not satisfied feedback to the service center for destroying the handset again.
I asked if they could fix it. They say that this is how they got it from Nokia.Since the phone looked so bad I wanted to check out if all the functions on the phone were functional so I took the phone home. Later in the home I noticed 2 main features of a phone are not properly functional.
1. The phone has lost its ability to vibrate since the vibrator has stopped functioning and so I called up Nokia Care Help line number: 30303838 to check for troubleshooting. He as I thought walked me on troubleshooting for about half an hour and found the handset having some trouble to communicate with the vibrator. He informed me to take the phone to Nokia care; I told him that the phone was not having this problem before taking it to Nokia Care. He said he shall escalate the case and have someone call me. That someone he mentioned kept giving me missed calls once every day before even I could pick up the call he would disconnect the call. One day I was fortunate to take her call and she again asked me to take the phone to Nokia Care. I told them that, they were the ones who spoilt the device. What she had to say was rude "Submit the handset then I can take up a complaint and if possible we can fix it for you”. I said I need a standby Nokia N8 during the service period. She said that "if you want to get your phone fixed go ahead and submit it or else go buy a new phone and asked me to complain if I wished".
2. The phone lost its ability to catch range, it loses range very often and I have to keep it outside to get range and it heats up very fast. It sometimes gets too hot that I can cook on it. It never had these issues before.
I am not planning to put myself at risk. Once Nokia gives me a possible solution to work out this situation, I don’t plan to give them this handset again to damage it more. Either they must give me in writing that they will not spoil it more and fix it or that they will give me a working standby N8.So that just in case if they spoil it more I can keep the standby at least.

I need a fix for this once and for all. Sending back and forth is not working for me and it’s just waste of time.
I had spent lot of time writing this to let the readers know what kind of service is Nokia providing now. Open your eyes and say bye to Nokia. I am saying a big bye to Nokia.

You are just foolish enough to think that nokia will fix your concern.Look at my concern.Dont submit the device at any nokia care center they will ruin your phone.

Nokia — it is just not ok by puting up customer care centers but they should even work sometimes atleast

dear nokia concern
my experience is the worst of all other complaints i belive ,i gave my brand new nokia 6070 at panjagutta nokia care on 24/09/07
for a microphone complaint,and today 07/12/07 is the 75th day sucessfully completed for not getting my phone , if giant phone companies partners with inefficient local servicing companies and leave customers problems in vain it seems so pathetic ,does nokia have a mechanism to check the complaints and deliveries in india nokia care centers .or does it have a wing in checking the competency
of its service partner in knowing whether the customer care is taken properly r not . my job sheet;14299 code;0534581

Nokia — bluetooth not working properly

the bluetooth of nokia 5610 does not work properly in all mobiles even in nokia N95 which of some company on Complainting to nokia care they told its ok but still it does not work properly

Nokia — After repairing, still not working

I gave my nokia N72 for repair as the screen is not displaying correct, at nokia care center Sec-7, Panchkula(Haryana). He changed the screen and it got started. when i came home found that it is again showing the same problem. I again gave it to repair. and when i got it back after 15 -20 days to take it, i found that memory card holder is missing and the back side cover is replaced & they told that its from their head office and again they asked me to come after few days. when i got my cell i found that it is still not working.i finally decided not to give it to repair again, and took it with me.
its been more that 1 & half month i gave my cell to repair
I am harrassed by their poor service, i had to go there more than times, my time & money is wasted &a lso my cell is not working.
I spent 2000 rupees & got nothing.

my nokia mobile modle 6233 bluetoth is not properly working .It is not found any other device & not conected with another device
pl tell me slouction

dear nokia concern...the staff of nokia care (milap electronics, nagpur)it totally non-responsive n they even dont have atticates how to talk to customers...
there is one vilas sir...which i think a head of all staffs, even uses abusive words...so i request u to take immediate action against them
thank you

Nokia — bluetooth not working even after repair

Dear Sir,
My name is Jaspreet Singh . I had purchased a nokia 6700classic( IMEI no.-[protected] ) last year on august2009. Its screen got broken in feb this year,and got repaired it from (Sector 2453-54Sector 22C) Chandigarh -160022.
I found that there is bubbles on screen, when i complaint about it,they kept my cell phone for 15 days. After getting it back, i realize that its bluetooth is not working. again after 15 days i went to customer care , they repaired it, same day. but when i checked it , its bluetooth was still not working and the condition of handset was also objectionable. I am a student, not hav enough time to go to customer care again and again. PLEASE CONSIDER MY COMPLAInT, I SHALL BE THANKFUL TO YOU.

Jaspreet Singh
[protected],[protected]
chandigarh

Nokia C7 — Internal problem

To
The Senior Manager (Customer Care)

Sir,

Re:- Replacement of Nokia C7 set Colour Black Batch no. [protected]

We are shocked to bring to your knowledge that we have recently purchased on[protected] the above-noted set which is infested with certain technical problems. The Memory Card datas are vanishing automatically. Then after removing and reputting it, the datas come back. The phone also hangs. Since we have purchased the phone at a very dear price, we expect full value for our money and ask you to replace the set at the earliest. Also ensure that such problems do not creep up in future and that our faith in Nokia remains undaunted.

In anticipation of your prompt response,

Thanking you,

Yours faithfully,
Shakeel Ahmad Bangroo
Mohamma

Hi,

Sorry to hear about your experience. Please write to us on
[protected]@ovi.com and do leave your contact. We will have
someone from the team connect with you. Please mention your name on subject and add your contact in the mail.

Regards,
Team Nokia

Tell me now when i will receive my C7 nokia.you and your team told me within 4 r 5 days i will receive but neither phone r any sms i received shall i go to consumer court now for register complain.

IME no is [protected]
Mobile no [protected]

Nokia — Again Same Problem after Repair

Respected Sir,
I have a Nokia N79. Few months ago i faced problem that My Handset Hangs after few seconds of each Restart. i visit nokia care to solve problem. they suggest to send it noida to repair it. after near about 1month i reaceived the hand set and it was ok. but know the same problem i facing. it hangs when i use wifi. the bettery also heats up.

please sir please ask nokia to repaire it and solve the problem permanentaly.

Rajdeep Singh Joshi
Banala
+[protected]

Hi,

Sorry to hear about your experience. Please write to us on
[protected]@ovi.com and do leave your contact. We will have
someone from the team connect with you. Please mention your name on subject and add your contact in the mail.

Regards,
Team Nokia India

Nokia — bluetooth not working

I PURCHASED MY NOKIA CEELPHONE
MODEL NO.2730 classic

IMEI-[protected] ON[protected]

.

i purchase my mobile on 04 aug 2010, but i face so many problems regarding that mobile

first-i face problem regarding memory card.

second-i face problem regarding technical verification.

third-problem regarding bluetooth



may i ask the nokia why their phones' bluetooth are always not working properly,they told after 2 day we have solve u r problem But then also i face the problem regarding bluetooth connection.At 3 time also i reached to nokia care center, but they told it will take 1 week time to solve the mobile bluetooth problem. again after the period of nokia not solve my problem. now also i am facing problem with it .ones i have also face memory card problem

at last i want to say that i am not happy with the mobile of nokia 2730classic.

i am requesting to take a strict action against it because with the purchase of this mobile i had face so many problems with in the year.

respected sIR I SEND MY CONTACT DETAIL TO U ON ABOVE EMAIL ID. BUT THERE IS NO CALL, OR ENQUIRY I THINK U JUST TRYING TO MAKE FOOL O[censored]R CUSTUMERS.

MY BROTHER PURCHASED NOKIA N8.00 WITH IN 6 MONTHS IT GETS FAULTY FOR ABOUT 4 TIMES. END REPAIRED BY NOKIA HEAD OFFICE. BUT THE PROBLEM IS ALWAYS SAME. AFTER GETTING BACK.

I THINK PAST NOKIA EARNED THE GOODWILL AND QUALITY PROVIDING COMPANY BUT NOW THESE THEY JUST MAKING MONEY BY MAKING FOOL OF PEOPLE. THEY DELETE THE WORD QUALITY AND CUSTOMER SATISFACTION FROM THERE DICTIONERY.

SO PEOPLE BEWARE BEFORE PURCHASING ANY NOKIA PRODUCT.

Respected sir,

Subject :( Total Dissatisfaction on Purchase of Nokia N8 and the Service carried on it by the Nokia Care Centre that actually killed it each time)

Details regarding the phone:-

Brand & Model: Nokia N8-00
Purchase Date:[protected]
IMEI Number: [protected]
The IMEI Number of the Swapped phone is: [protected]
Price: Rs 23, 824.00(Purchased at Nokia Bangalore)

My Details:-

Name: Hani
Contact Details: [protected]
Email:[protected]@yahoo.com

I am writing this long descriptive message about Nokia because Nokia forced me to complain and denied any repair for my Nokia N8 which they themselves destroyed from time to time and now just looks like a complete waste with so many issues that arose every time they fixed one and they want me to keep submitting the device again and again. This has been happening since the very next day after the purchase of Nokia N8 and till date that is 28th March 2012, nothing good has been done so far by Nokia other than sending my N8 to different service centers and changing different parts inside the phone that made some other sections to not work and now turning out to be a complete waste and now good enough to put into Nokia trashcans for recycling. Since the service center people handled my phone with complete carelessness and now it looks like a cheap china low quality phone. Now when I call up Nokia for fixing it they either hang up the call or put me on wait or put me through different IVR and at last told me to file a complaint since they are not willing to fix my phone.
Now what I understand from all this is that Nokia Service is just a group of waste people who are well equipped to talk to customers to sell their 2 Year extended warranty and when the customers call for warranty repair, either hang up the call or say some junk, like "that particular part is not covered under warranty" and if the customer not getting convinced by that, then they ask you to submit your phone at any authorized Nokia Care centre for repair and once the customer falls into this trap of repair then you can actually know that the death of your phone has started since you have given it to the slaughter house. Once you submit your phone, Nokia will provide you will a Service Job Sheet with lots of terms and conditions on it and then ask the customer to sign on it as an agreement. After few weeks in case if we get the phone back they will take back this job sheet and ask you to sign on some other papers. This is a signed slip that you are sending back to Nokia stating that the repair was done successfully, this happens even before you get to check your phone. After this when you actually get your phone, it is quite natural that you may wonder if this was how your phone looked when you submitted it. And when you ask the care agent about the outside damage done on the phone, they say that this might have happened form your hand or at the time of service anyway your phone is working fine now and this is not something that is covered under warranty and say a cold sorry and send you back home. In case you are alert and get angry at their response then they ask you to submit your phone again and this happens on and on. But they never fix anything they just create more and more issues and at last tell the customer that the phone he has is good for nothing and ask them to purchase their new range of phones like the Lumina.

Now this is my concern. I bought New Nokia N8 with 2 Year extended warranty. The service center people spoiled the phone and turned it to a complete trash after its 5th service. Now I can’t even use my phone due to the damage done on it and because of the cheap look of the phone. Now when I ask them for repair, they tell me that I have to submit it again and if not they deny any repair for my N8.My Nokia N8 has not even passed its first year of its service life. So my question to Nokia is what you guys have been doing to my phone the all 7 times that I submitted the phone. You never fixed anything other than making more and more problems on the phone. Now since I am the customer who paid that Rs 23, 824 for that phone and warranty. If you can’t fix my phone during the warranty period, why did I pay you guys for this waste? I any way don’t need this waste in this condition. I need you guys to fix it as it was when I submitted it to you.

Different event that I had to submit my phone and wait and wait along with date:-
April 2011

I purchased this device being a fan of Nokia and love for the specification of the Nokia N8 and had used a lot of Nokia devices in the past and still have the older version of it the Nokia N82 which is still functioning good better than Nokia N8.
This Nokia N8 was a very good device when I got it, looked good and great camera. I loved the device. But then I tried some functions on the phone and came to know that the phone is a complete mess and lots of trouble.
Problems:
1. The phone cannot stay connected to the internet via Bluetooth to give internet to my Computer. It connects to the internet for a while say 2 to 5 minutes after which the phone gets hung and restarts or freezes and I had to restart the phone to connect again and again the same issue. Sometimes it doesn’t restart instead it shows it is connected to both PC and on phone and I am not able to go online. So tried switching to 3g services with AirTel still the same issue and tried to change ISP like Docomo and Bsnl as per the troubleshooting provided by Nokia care and Help line.
2. Sometimes my phone forgets that it is on a network and tells my friends who try to call me that my phone is either switched off or out of coverage when I am right under the Airtel Tower when I come to know this and look at my phone it shows that it has full coverage and then it doesn’t let me to dial outbound or receive any call but at the same time I can connect to the internet. But to let the phone come back live I must restart it or it will never come back. So in day I have to restart the phone at least once to check if the phone is online or rejecting calls. This is very frustrating since a phone that costs that much is never supposed to fall under this category. I am sure that a china phone that costs Rs 500 will be able to function better.
3. When I am watching a movie or going through some songs, the phone restarts by itself and comes right back. This is very irritating when I am composing an email since all that I typed is lost. I sometimes feel like throwing the device but hold my calm thinking that the issue will be fixed by September when the Anna Update will happen.

I noticed all these problems in the month of April itself so walked to the Nokia care Silk Tele services Bangalore Marathahalli and informed them about the issues they asked me to format the phone and the memory and then try since they were sure it was just a software issue. I informed them that I was a software Engineer and had tried all the steps that clicked in my mind regarding the software issues. So they said that they will have to open the device to check for fault. I said that my device is not even a month old and I will not give it to them for opening it since I was sure that once the device is open it will never give me the same performance. So I said that I needed a replacement since the phone had some hardware damage and the phone was not even a month old. So to send me away they told me to wait until the Anna Software Update in the month of September. So since I didn’t get any fix from them I called up the Nokia Care Help line number: 30303838 and told them about the issue, they walked me through a hell lot of troubleshooting for 40 minutes and I had to pay for the call and the number said that it was a toll free number but those fix they said erased my data on phone but nothing really helped and called them again and another 30 minutes to tell them what happened on the last call and again into some other troubleshooting that never had an end. I felt pity on the technicians that tried to helped me he was not understanding I am a better troubleshooter than him and I am calling him since I was sure that it was a hardware fault which I cannot fix myself I didn’t want to sue him for the useless troubleshooting that he did, so planned to wait till the month of September since speaking to these guys were of no use and waste of time for me and them.

September 2011

I got the Anna Update and I formatted the device and including my memory card and built in memory. Started the all new way and was shocked to see that the phone was performing the same manner except that the look of the application and the camera. I did not put any of my data on the phone and walked to the Nokia care Silk Tele services Bangalore Marathahalli and told them that the Anna Update did not fix my issue. So they said that it could be again some software issue and said that they will need to open the handset otherwise. Didn’t know what to tell the customer care lady at desk asked for some manager. So asked me to wait and waited for hours and got a manager by the name Kumar his cell phone number is: [protected] and I told him my complete issue he had also the same thing to say, to open my handset. So I told them that I will only give my handset on one condition. And my condition was, open the handset only if it is required and I wanted the handset without any scratches on it the same way it was. Since I carried it in a pouch the time since I took it out of the box and had protective cover on display as well worth Rs1000. Instead of me pleading them to not open the handset and to have no scratches on it, they said that they even do it for new handsets that not even a day old to check for hardware damage. So they smiled and said that I can surely get it back the way it is.
But after hours I got the handset back after almost wasting one whole day there. Then I almost cried to see my handset in a very bad condition with lots of visible scratches and the plastic case pulled out and bent and with engravings of the force applied and on top of that, they told me that my phone didn’t have any hardware defect. I spoke the manager Kumar about the broken promise and the damage done on my handset he said it was a part of the service and that is not a problem, I told him that this was a very poor service done on the handset and want the body and the display case of my handset back with a new one. He said he can do nothing about it and I informed him that I would complain about the issue and he walked off saying that I can go ahead and complain and he can do nothing about it. I almost cried that day for giving my handset for its destruction and for its slaughter.
As a last resort I called up Nokia Help line on 30303838. Told them about the issue and the present status of the phone and the problem still persists so they asked me to submit the phone to Silk Tele Services to send to Nokia. So I submitted the phone to Silk Tele services again on 7th and since did not hear anything from them after the due date that is 15th called them up and they said it was under quality control check and told me to collect it at Silk Tele services on 17th September 2011.Got the handset and found that the problems that I told still remains and on top of it they presented me with scratches on display and paint on the removed at parts that were very much visible. Showed manager Kumar the condition of the phone now and told that it is getting worse now he looked at it and said that Nokia guys just changed the top plastic cover and the IMEI number that was on the plastic cover was also scratched out. It looks now like a handset that is handled very roughly and parts inside it jerking. I thought of walking to Police station for the damage but did not know Telengu to speak to them.
So since I am out of hope and will have to buy a new some other handset anyway not a Nokia Brand any more. Walked into a local place shop to sell away the Nokia N8 for at least Rs15, 000 the shopkeeper had a look at the handset and told me that I will not even get Rs5, 000 for the device since it is open several times, I told him that it is still under warranty till[protected] and I told him that if he wanted I will even pay Rs 1, 412 to increase the warranty of the handset to[protected]. He is still not willing to accept the device even after telling him that I will buy another Samsung Handset from him worth Rs 29, 999.He told me son I understand the problem and I cannot take it for that price since nobody will buy a spoilt handset that is in this condition and the one without the IMEI label. Even I felt so and that is the reason why I am writing to you. Please help me get justice for this. At least for the tax I pay and the rights of a customer. Question why Nokia is turning out to be selling fake products with no quality at all and poor service centers that spoil the handset and change it from good to worse.
Ban Defective brand like Nokia N8 to Sell in India. Why make a fool of Indians by selling toys to them that is not capable of lasting even the Manufacture period. For people who are reading this please don’t buy expensive Nokia devices as you will have the same end and experience. Nokia was once good but no more. My old Nokia N82 is 100 times better than Nokia N8-00.Felt like having bought an Expensive snake that bites me and kills me. Bye Nokia forever.

If Nokia had been true then they should have mentioned that their Nokia N8 device should at least be restarted 10 times daily for proper functioning alongside its specification. If you want to see some criticism regarding latest Nokia devices please do visit www.gsmarena.com then you will understand that Nokia is still in dark age.Nokia is sleeping when all the other brands are introducing Killer gadgets to the market Nokia is still sleeping. Sorry I am no longer a fan.

24th September 2011

I at last planned to submit the handset to the Nokia Care for the 3rd and the last time since they insisted on submitting the handset to fix it.
So what I did was before I held over the handset to the Nokia Care demonstrated the issues with the handset to the Manager at Nokia Care at Marathahalli, Silk Tele services.
I had demonstrated:
1. Bluetooth Connectivity issues that disconnects itself after 2 to 3 minutes of its use and the frequent restart of the phone.
2.The damage on the handset when they took it from me for the past two repairs that indirectly spoilt it. Showed him the scratched out IMEI Label on the phone that clearly indicates that a repair was carried on the phone.
3. I was not able to demonstrate the loss of network since it doesn’t happen often and if he insisted I will have brought the handset to him some other day when it actually happened.
I want all these issues fixed on the handset only then I will accept the handset since the above mentioned 1st and 3rd issues was there on the phone from the time since I got the handset and seems to be like a manufacturing defect for the Nokia N8.
But the 2nd was generated by the Nokia Care agent due to their careless handling of the handset and useless service carried on the handset without trying to identify the fault in the handset or the model.

October 2011

Nokia provided me a refurbished used Nokia N8 since the original one that I purchased had proved defective and cannot be repaired. So they gave my phone to someone else and gave me a swapped handset that was not very good but ok. The paint, IMEI number and the screen was ok. So since I didn’t have any more time to waste with Nokia and since this device was ok I accepted the device from the Nokia Care Silk Tele services.
Before leaving the care center itself I had noticed a glitch on the Hardware camera button, it shoots the photos sometimes but not always. I showed Kumar the Manager there this concern. He said it was fine and after few clicks it will turn out right. So I thought it was ok since I had alternative ways of shooting a photo with the phone.
The IMEI Number of the Swapped phone is: [protected]

March 2012

On 2nd of March 2012 Nokia released an update called Belle. I did this update on the phone and ever since then the camera button stopped functioning. The phone looked the same way it was given to me by Nokia Care Silk Tele services. But just that the camera button would not click or function. So I planned to submit the phone again for repair since the button was frustrating me. This time I was well aware of the previous situations that Nokia put me through. So I planned to inform the Care center people that I needed just the button issue fixed and the phone back as it is please.

On March 5th 2012

Nokia Care Calicut
5/3472B, Merry Land Square
Thiruthiyad Road
Opp.Baby Memorial Hospital, Calicut-4
Email:[protected]@nokiacareindia.com
Mob: [protected]
PH: [protected]

I submitted the device at a Nokia Care Centre at Calicut and they told me the story of opening the handset to fix it. I related my previous experiences and asked them to please ship the phone to Nokia with their service request numbers: 1-[protected] and 1-[protected] asking them to please take ample care of the handset and I just wanted the camera Shutter button fixed.

March 15th 2012

I got back the repaired handset and was shocked to see the same thing happen again. The button was fixed but the case, the top and bottom case and the screen were once again back to their old conditions and in addition to that I noticed that there was dust inside the camera lens that sometimes made the shutter to stay still even after closing the camera application. I gave not satisfied feedback to the service center for destroying the handset again.
I asked if they could fix it. They say that this is how they got it from Nokia.Since the phone looked so bad I wanted to check out if all the functions on the phone were functional so I took the phone home. Later in the home I noticed 2 main features of a phone are not properly functional.
1. The phone has lost its ability to vibrate since the vibrator has stopped functioning and so I called up Nokia Care Help line number: 30303838 to check for troubleshooting. He as I thought walked me on troubleshooting for about half an hour and found the handset having some trouble to communicate with the vibrator. He informed me to take the phone to Nokia care; I told him that the phone was not having this problem before taking it to Nokia Care. He said he shall escalate the case and have someone call me. That someone he mentioned kept giving me missed calls once every day before even I could pick up the call he would disconnect the call. One day I was fortunate to take her call and she again asked me to take the phone to Nokia Care. I told them that, they were the ones who spoilt the device. What she had to say was rude "Submit the handset then I can take up a complaint and if possible we can fix it for you”. I said I need a standby Nokia N8 during the service period. She said that "if you want to get your phone fixed go ahead and submit it or else go buy a new phone and asked me to complain if I wished".
2. The phone lost its ability to catch range, it loses range very often and I have to keep it outside to get range and it heats up very fast. It sometimes gets too hot that I can cook on it. It never had these issues before.
I am not planning to put myself at risk. Once Nokia gives me a possible solution to work out this situation, I don’t plan to give them this handset again to damage it more. Either they must give me in writing that they will not spoil it more and fix it or that they will give me a working standby N8.So that just in case if they spoil it more I can keep the standby at least.

I need a fix for this once and for all. Sending back and forth is not working for me and it’s just waste of time.
I had spent lot of time writing this to let the readers know what kind of service is Nokia providing now. Open your eyes and say bye to Nokia. I am saying a big bye to Nokia.
They will never fix it so ask your money back.They will destroy it more if you submit it any care center.

NOKIA/5233 — Sangeetha is cheating people

Sangeetha mobiles are cheating customers by telling that they are going to give the assured gift . It has been threee and months months, they did not give my watch set yet.

This is complete stupidity from their side , worst customer servcie .. I hate them to the core ....

c6_01 — complaint regarding nokia c6-01

l have purchased above mentioned model handset from univercell malappuram on 31/04/2011. Due to heavy heat of the handset i have given same for service on 17/04/2011 and same is recieved back on 07/05/11 but the complaint was not been resolved and some other issues like disorder working of touch pad, heat etc are found in the system. I am not getting satisfactory service from your side. We have already intimated regardig this in customer care also. I want an immediate solution on this. Otherways i will be forced to take further steps (legal etc). Expecting an immediate solution.

imei no: [protected]
mobile no:[protected]

Dear Sir,
Request ti you to pls help me out as i am facing frequent issue with my new Nokia hanset model : 701, IMEI: [protected], Product Code: 059H1X8. I have purchaged on 02-Nov-2011, & repaired my mobile 4 times, i just feel like that i have purchaged as second hand mobile. local service centre providing only sigle solution "update software" thru which my it's works only 20-25 days then again it's required to repair.
Service centre agent mentioning different issues & no repeate on job sheet each time, while i told them same issue on each repair visit.
i got frustrated & fadeup with this handset & attitude of nokia agents.

So sir request you to pls provide permanent solution or pls get my handset replace or money back.

Regards.
Ajay Kumar Maurya
Contact: [protected]
Location: Varanasi
Email : [protected]@gmail.com

Sir, jab se mobile liye ha. network aate jate rahata & mobile hange ho rahi ha. pls. sujhav. dijiye. mo.no.-[protected]

GOT DEPRIVED PURCHASING NOKIA MOBILE HANDSET MODEL 6270 AND HARASSED ON ACCOUNT OF REPEATED TROUBLE ( 4 times in 2 years). ORIGINAL COST OF MOBILE IS RS 16, 800. IN TWO OCCASSIONS I SPENT RS 3294. THE PHONE IMEI No [protected] IS UNDER REPAIR AT NOKIA CARE. LAST TWO DEFECTS ARE REPETITIVE IN NATURE INDICATING THAT IT WAS NOT REPAIRED PROPERLY. THE SERVICE PERSONS AT NOKIA CARE FRANCHISEE ARE NOT ADEQUATELY SKILLED. THEY HAVE INDUCED MORE INCONSISTENCY TO MY HANDSET

NOKIA 2505 MOBILE HANDSET — Service of Nokia is not satisfactory

Just 6 months back i purchased a new handset & itis not working now, it is more than a week's time, I handed over the phone to the company for repair still not received back the handset repaired.

dear sir,

I'm kunal.I bought a Nokia7210supernova on[protected].My mobile phone is unable to use.because of the charger problem .The phone is totally discharged.I went to Nokia Care(Midnapore) for several times; but did't get any answer form them..
They took the phone and nearly about one month. The phone is at warranty period but of no use.I'm totally harassed and confused.They often said that there would be meeting for the phone and company bosses would make it and after some days they told me again that I should bear the phone to KOLKATA headoffice Today when I went again to Nokia care they said that my phone can not be servicing and I must bear the phone to Finland. My mobile handset IMEI no.- [protected].Battery no.[protected]. I lost the packet of that phone ,only for the packed they are harassing me for a month... you tell me what should I do now......is this the FREE INDIA? if yes then where are you because people like me surviving in that way day by day.........plz help me

my nokia set 7210 supernova new brand buy on 01/01/2008
and my airtel connection not help to me any detail and imei number
No help any nokia care centre and calls detailed.I lost my nokia set in ludhiana
i submitted FIR DIV NO 1 but not any help from PS DIV No 1.My main complaint plz help my nokia set 7210 supernova and airtel prepaid connection No [protected] send me full detailed 01/03/2008 to 20/03/2008 .
thank[protected][protected]----I wait for your reply[protected][protected][protected][protected][protected][protected][protecte...⇄

I have got new handset N 97 from City Mobile Nagaon. From the very first day I started facing problem with handset like over heating, Hang, Camera malfunction. I have notified several time to Nokia care center about the problem but they doesn't gave any heap. At last they agreed to take the handset back and replaced it with new one, For the time being I got another N 5230 but I have faced that there is problem too with the Alarm clock. I tried visiting Nokia care but they spoke very rudely as if they have done favor on us. This is really not done wants to take some serious action against it. Please help me out.

application is not download
why is not download.

Hi,

Sorry to hear about your experience. Please write to us on
[protected]@ovi.com and do leave your contact. We will have
someone from the team connect with you.

Regards,
Team Nokia

I have given My Nokia 5233 to the Nokia Care Center Since last 15 Days But they say there is an shortage in Display.
They Don't have an Display to change in my cell.
In the warranty period of one year i.e. 365 days almost 40 days my cell was with Nokia Before this also my display was gone and this is the second time.
I m asking if they manufacture poor quality of Display why they don't keep extra as the Display are of poor quality the are not working proper so they should at least have a stock so that when the customer comes at least they should get an immediate reply.
Kindly Help me Out My cell phone is with Nokia Care center since last 15 Days..
and also if it comes again what will be the guarantee that again the display of the Nokia 5233 will work properly

Kind Regards
Bhavin B Kapasi
[protected] / [protected]

Hi,

Sorry to hear about your experience. Please write to us on
[protected]@ovi.com and do leave your contact. We will have
someone from the team connect with you.

Regards,
Team Nokia

I am Niranjan kumar; purchased Nokia 3230 from Dwarka (Delhi). It's camera stoped functioning.
I complained about this Star Mobitel Pvt Ltd, Nokia Care.

Details regarding complain :

Date of purchase : 14/07/2007; from Mongia communication, Dwarka Sector 5.
Model no. - 3230
IMEI no. - [protected]
Total amount paid : 6700
Bill payment no. - 1241, cash payment.
Complain made against non performing camera of mobile to Star Mobitel Pvt Ltd
Job Sheet no.[protected]/070924/32
Date of complain - 24 th sep 2007
Time of complain got registered - 12:34
ASC - 393_434038
Product code - 0522253
Phone type - GSM
Warranty Ref no. - APAINY[protected]

They didn't return my mobile and never informed me about my article by any medium, ie e-mail or phone.

Hi niru027sandilya,
Sorry to hear about your experience. Please do write to us on [protected]@ovi.com and do leave your contact. We will have someone from the team connect with you.
Regards
Nokia India Team

i got nokia x2 mobile 4 months back...it switch off between a call...
can anyone suggest soln for this

my mobile Nokia C6-00 was getting hang, so i visited nokia care centre(4th floor, kurian tower, Opp. saritha theatre,ernakulam kochi-18). the centre reps told me that software is updated and system will work smoothly. but after 2 hours. the mobile started draining the battery and getting hanged. no one has so much time to roam around the NCC everytime. so sortout my problem. call [protected]
.

Hi,

Sorry to hear about your experience. Please write to us on
[protected]@ovi.com and do leave your contact. We will have someone from the team connect with you. Please mention your name on subject and add your contact in the mail. Do include the complaint link in order to speed up the process.


Regards,
Team Nokia India

nokia/ c5 phone — no satisfactory answer regarding repair from last 16 days

My phone nokia c5 was given to nokia care - Ahmedabad (job no[protected]/120206/9) on date of 6th Feb 2012,. Till the date on 21st I am not getting any satisfactory answer that why my mobile is not repaired yet?

And if it is having so difficult to repair why it is not replaced with new phone as it brand new phone buy on Nov 2011

hope so...

This will be my second notification to the above matter. I am not sure if anybody taking this matter into heed. Its been one week since i got a notification that my matter has been forwarded to the concerned team. However, no one have called me up till date. Please provide inputs to the matter sooner.


regards
rahul sharma

My concern is about getting a refund and not to replace this mobile set. Please refer to my comments when i first register a complaint. I hope that will answer my question.

I am really upset, dissatisfied and deceived by you people.

Do we have any update on the above matter?

update on the above pls...????

dear sir, madam
i want to give a complaint related my mobile handset Nokia c5 . i purchase it last 3 months ago. but after purchasing handset touch screen will not working . i sent it to the service centre of bhiwani. but last 20 days they not give any satisfactory result . plz take action abt this complaint.

done

NOKIA X6 — Bad Services of Nokia.

Hi, my name is Vipin, I am using Nokia X6, i got a problem that all my picture files in Nokia X6 got converted to music files. All files were showing same icon and playing the same song. I gave my phone to Nokia Care at (Hans Plaza, No 11 Ambedkar Road Ghaziabad). and they did nothing, when they returned my phone to me the problem was not solved,
I contacted the center again regarding the problem and then they formatted my phone. Now they are saying that the problem is resolved but when there are no files on my phone how I can be assured whether it is solved or not. They haven't told me that whether I'll be facing the similar situation in future or not. Now, this has really turned me off towards Nokia, I had a lot of faith in this brand name but this incidence has shattered my faith in this company and I don't think I would again be able to use this brand again also I won't suggest it to anyone.
My email id is [protected]@gmail.com

Hi Nokia Team India,


I did as u mentioned in your comment, but got no response, No one contact me from your side, it look like wasting time with complaints,

You people are thinking that Nokia is leading in India & no need to reply on Complains.

and i thinks that i can change this situation there are lot of brands coming to India. Samsung is growing his market, Sony Ericson have good features and stylish look, Apple is always best.

I will inform all people in my contact about bad services and low standard of Nokia.

Best
Vipin

Nokia E5 — Lost Nokia Mobile-need trace

I have lost my Nokia E5 , i want to trace my mobile.Please help me.
IMEI No. is [protected]

Regards
Ankush S
[protected]

Hello Sir,

I mobile is been stolen plzzzzz help me to trace my mobile
mobile infornmation as below:

Nokia E5
IMEI # [protected]
My contact # [protected]
[protected]

Please Help me out i will be very thankful to your Dept if i get my Mobile back with yr help.

Thanks,
Melvin

Nokia — i lost my mobile of nokia E5

My mobile has been lost in transit details of my mobile is as follows
Make :- Nokia
Model : E5
IMEI No : [protected]
kindly help me to search the same and confirm me on my mobile no [protected]

Nokia — NOKIA WORST CUSTOMER CARE

T he battery of my N73 stopped workin just two months post i bought the phone then since last two months i was running for the battery, , , , now that i have got it...this one is also not working at al...i m completely pissed off and wud never get or suggest any1 to get a nokia phone!!!

I have bought a Nokia 6220 Classic when i ahve arive home i have notice thath the keypad 2 not eork going back to shop and have change the phoen after 3 wecks the phone have die and the nokia assistance have repair in 3 weecks but after what i have arguments with them. Nokia the worst products i ever have.!!!

Nokia — loose software

my set no . 5233 software very poor

Hi,

Sorry to hear about your experience. Please write to us on
[protected]@ovi.com and do leave your contact. We will have
someone from the team connect with you. Please mention your name on subject and add your contact in the mail.

Regards,
Team Nokia India

No.How dare you say that the issue has been resolved????

Your team contacted me and told the issue will be definitely resolved.I checked with nokia care today[protected] and they told me they have received the handset from nokia factory after repairs.

AND GUESS WHAT...ITS STILL THE SAME.The screen still shakes.Now they told me to wait for 2-3 days as they have to consult with the NOKIA Company to sort out the issue.What the hell were you doing all these time then?

Do you think you can take your customers for granted???You are a highly reputed firm in mobile business...and you still do these cheap business tricks to the customers.

I have called the NOKIA HEAD OF KERALA(Mr. MOHAN, mob:[protected]) and told him i don't want my handset to be repaired any more and i want a full refund.Done with nokia care and nokia service.
You had more than 30days to get my mobile repaired.But you choose to fool and cheat.

This is the 2nd time i've been cheated by nokia and nokia care.

I accept the fact that nokia care centers have a limited control over the decisions.But a company like NOKIA could have easily resolved this issue.

Continue your journey of irresponsiveness and cheating.Thats the only thing you are good at.

lumia 800 — worst mobile

worst mobile i have phurase in my life. i have phurase 2moblie from our outhorised delar after that no respone delares to see it after give 57000 rs to him i have beame a fool in my life

Resolved.Nokia replaced my old Lumia with a new one.
1 thought though-i'll never ever buy a Nokia product in my life again.

i m also using nokia 800 only..and having some problems...this is sure u won't get any help from customer care that's sure...u should thanx Mr. Mohan from nokia...who took ur problem as gentlemen do...on senior position...
nice job...Mr. Mohan...keep it up...
congrats Sinto fr ur efforts with positive result with new nokia 800

regards
jass_sajan