Nokia India Complaints & Reviews

08/02/2012

Sir,
I have been using Mobile phones from 1999, and only ever use NOKIA mobile handsets.
I purchased the newly launched, highly marketed Nokia Lumia 710 brand new handset from M/s CONCEPTS INC.,# 9 CMH Road, Indiranagar, Bangalore 560038, vide Invoice No. CI/5708, Time 18:05:12, dated 26/02/2012.The Handset IMEI:[protected].
It began giving me trouble within a few days of purchase,from 29/02/2012, as my handset could not make any outgoing calls. On 01/03/2012, I returned to M/s CONCEPTS INC, and they advised me to take the handset to the closest authorised Nokia Care Service Centre, which was M/s Accurate Care,# 514/A, 80 Feet Road, Opp.ICICI Bank, Next to NOKIA Store, Indiranagar, Bangalore 560038. I went to this Service Centre immediately, and was issued a Service Token # 21, Time 11:42 AM, and was directed to the Staff at Counter #3. The Staff informed me that there was a problem as I informed them, and they needed to reload my handset's software, which was done.The handset worked till 03/03/2012, when the same problem occurred again. I then took it once more to M/s Accurate Care, and once more the handset needed attention to make outgoing calls. I was given Token # N1, on 03/03/2012, Time 10:15:28. The problem was rectified once again.
Yesterday, 07/03/2012, @12 Noon, again I could not make outgoing calls from my Handset. I then went to the Service Centre and met the Manager, Mr.Mahindra (Mobile # +91 [protected]). I was given Token # N27, Time 17:05:10. The Manager tried the handset and found that the outgoing calls problem seemed to have rectified itself . But he advised me to buy myself a fresh SIM which might have been a reason for the erratic functions of my
high-end Lumia 710. This morning, imagine my shock, when I found that not only was my LUMIA 710 not working at all, but I could not even switch on the handset.I went once more to the Service Centre and handed the handset in to them.I was given a Service Job Sheet No.5248, dated 08/03/2010, from Nokia Care, M/s Accurate Care. The service Centre informed me that they would be sending my Lumia 710 to their main Service Centre to identify the many problems with my newly purchased high end, much publicised Nokia Lumia 710.
I am a very sad customer, as this was my first expensive handset, and it should happen to be a defective piece. Please could you replace this handset, and give me a new one, as I cannot see it working well at all.
You will then have another happy NOKIA loyalist.
Thanking you,
Yours faithfully,
Ms.Harini Kariappa
+91 [protected]

I bought a Nokia mobile handset C3-01 from Chroma outlet at South extension, New Delhi on,16.10.2011 for Rs.8399/-. The IMEI no of the set is [protected].
The set started giving me trouble from day one. The battery started getting discharged to the extent that it requires charging 2-3 times a day.Further,the network drops after every call made or received for 30 secs to a minute.Thinking that it might be happening due to service provider,I checked it with sim of different service providers but the result remained the same.
I took the set first to Croma. They showed thier inability in this matter and directed me to Nokia care or a Priority outlet. I approached the The Nokia Care outlet at Kotla Mubarakpur, New Delhi, for redressal of my problem with te set. They took the battery and returned the same to me after about 2 hours saying that the needful had been done. However, the problem persisted. When i went to them gain, they took the battery and returned it to me after 2 weeks.
Both times, nothing was done with the mobile set. The problem still remains. On bieng approached again, the Care centre asked me to deposit the mobile set with them and tat tey would pay Rs 2000/- for the same. When they were remined that the mobile set was under warranty period of 1 year and hence, either the set should be fixed or replaced, they refused to do so and instead advised me to go to Priority centre.

Accordingly, I approached the Priority centre in Lajpat nagar, today (5.3.2012) which told me they were a retail outlet and that I should go to a Care outlet. They also advised me to sell the phone for Rs. 2000/-. I am at a loss to understand where I need to go for redressal. As per rule, as the phone is still in warranty period, my set should be replaced or a credit voucher for Rs 8339 should be issued to me, so that I can buy a new set.

I had not expected such handling of a complaint by Nokia. I strongly resent the running around they have made me do so far and expect a quick redressal. I have also come to know that nokia C3-01 has been withdrawn from the market probably due to such complaints.

I "JATIN AGGARWAL" purchased nokia lumia 800 on 7 feb2012 from ARORA TELECOM,PITAMPURA. right from the first day of purchase,there has been reccurring hanging and call drop problem in the phone.moreover,the voice of the person calling from this phone is not properly audible to the other person.after visiting the nokia care two times regarding the same problem,the phone was kept with the company for a week but even then the problem of voice clarity was not solved.now,i cant keep visiting nokia care again and again and waste my time.i have spent 28000 rupees on this phone but this phone has given me zero satisfaction .i feel cheated by nokia.i want my total refund back from the company

I purchased my Nokia N8 thinking of Nokia is a reputated company from which i can expect good services & good product.
Its almost 11 months when i purchased my Nokia N8.

Firstly i faced the problem of very low performance(Very Slow Response) & not dedected by computer. So i submitted it to nokia care & they sent it to delhi. It took almost one month but i got my phone ok.


Second time i submitted my phone to nokia care as it was not dedecting the memory card on dated 12.01.12, at the same date Nokia Care Person told me that your mobile warrenty is going to over soon & if you want you can extend it for one more by paying Rs. 1414.00 to us. i paid Rs 1414.00 & exteneded the warrenty of my mobile(Registration PIN:[protected], Registration Date: 12.01.2012). After it they sent it to delhi for repairing. I got my mobile back on 27.01.2012 but when i checked it it was having same problem of not dedecting the memory card. when i told this to Nokia care person then he straight way said i can't help you in this regard, you have to submit it again & it will go to delhi again for repairing.

I decided to not to repair my mobile as it was very difficult for me to do daily work without my mobile. But i found it battery backup has become very poor(Only 10-12 hours without usage from full charging to switch off), so i was having no option other then to submit again to nokia care.

Third time i submit my mobile on 06.02.2012 for not dedecting memory card & very poor battery backup. i got my mobile back on 17.02.2012 without repair & nokia person told me that there is abit breakage on your mobile at the top(along with the hole of 3.5 mm jack, left side of hole) so Nokia has decided to not to repair my mobile

I have following points

1) Why Nokia sent my phone back to me without repair(when it was submitted by me on 12.01.2012)
2) The breakge is too small that it can't affect memory card or battery backup, why nokia want to take hide of breakage & prevent himself from providing services to me
3) Why warrenty of my phone was extened if it was in the condition that can't be repaired under warrenty.
4) Nokia care has not provided any soultion to my problem till date(3.3.12), why nokia is taking my case too lightly though i have many times called nokia help line number and have mail more then 15 times, why nokia is interested in mail game only.

I have been not only suffered economically after purchasing of Nokia N8 but mentally tortured by Nokia services.


Regards,
Ankush Sethi
[protected]
Nokia N8

I purchased a handset Nokia Lumia 710 from Universal Mobile Chennai Ambattur bvranch on 23 February 2012.
I charged the battery for 8 Hours as per the advise.Then I found after charging the charge is not come even for 4 hours eventhough I have not used.Then also the internet and GPRS are also not responding.

I returned the mobile on 24 February to Mr.Muthu who has sold the mobile from Universal.He also tried for GPRS and internet connection but all in vein.He kept the mpbiler for two days i.e upto 26 February 2012 and handed over to me stating everything is OK. But I found all my complaints still persist.Again I returned the mobile on 27 February 2012 to Mr.Muthu and I requested him to replace the mobile with another model N8.But so for there is no reply.

Purchasw bill no.UTN 3725949 DATED 23/02/2012
STORE UNIVERSAL TELECOMMUNICATIONS INDIA PRIVATE LIMITED
PRICE RS.15300/-

MODEL NOKIA LUMIA 710

IMEI [protected]

MY ADDRESS
K.SURESHKUMAR
# 10 TVR ARCADW 27TH AVENUE BANU NAGAR
PUDUR AMBATTUR CHENNAI 600 053
CON NO. [protected]

I want to say that in nokia C2-00 there are 2 sim card, but i don't know why 1 network is not working either 2nd network is in use or not. i am completely fed up with this disgusting mobile phone in which 1 network is always unavailable.it is your technically fault so please pay attention towards my side and do something in my phone also.

qwdfrggjki;;;;;;;;;;;;;;;;;;;;;;;;;;;;h ....flkuu;xxxxxxxxxxxxxxxxxxxxxxxxxxxxx

I HAVE LOST MY NOKIA 5230 HANDSET ON 29/02/2012 AT KURLA STATION AT 8.00AM FROM KHOPOLI FAST LOCAL.I WAS EVEN READY TO GIVE COMPLAINT TO GRP IMMEDIATELY WITH IMEI NO OF THE MOBILE ,BUT I WAS ASKED TO GET THE BILL COPY OF THE HANDSET . AFETR 4 HRS I SUBMITTED COMPLAINT WITH BILL, BUT INSTED OF TAKING COMPLAINT ON REGISTER OR ANY COMPLAINT BOOK ,MY COMPLAINT WAS TAKEN ON SHEET OF PAPER AND I WAS GIVEN A COPY OF IT. I DONT THINK THAT MY COMPLAINT HAS EVEN BEEN REGESTERED

PLZ LOOK INTO THE MATTER AND REVERT ME BACK SOON ON MY MOB NO [protected] OR MY DAD NO [protected]
MY NAME IS ATUL VERMA AND THE IMEI NO OF HANDSET IS [protected]

Job Sheet No.[protected]/120124/81

Service Centre: Nokia Care Center, Harmony Audio, Anjali Bldg, Gr Floor, French Bridge, Opera House Junction, Charni Road (E) Mumbai 400007. Contact no. [protected] Email - [protected]@nokiacareindia.com
[protected]

Sir,

I have given my handset (Nokia X2-01) for replacement on 24/01/2012 to the care center. First they told me they will give it back after 10 days and since then i am still waiting for them to give me new handset. The problem with handset was it got burn, and care center sent it to the Company. And whenever i call them they say speak to our manager, i tried to contact him but no response. Thrice i called before, they said the handset is in company we dont know when they will receive the handset. I don't understand how much time they required and even they are not giving any first date on this. Its been more than a month. Please look into this matter. I need that handset badly. Thanks in advance.
Regards, Nilesh Pethkar

Hi All,

This is my first time on here so i apologies for any errors, I have just got the Nokia C7-00 and have installed symbian belle software on my phone. I wanted to send these files to another phone via Bluetooth and cannot send the these files and error is UNABLE TO CONNECT ?? Hope i am not being dim on this one but can anyone help ?

Thanks in advance
Mobeen Hasan
[protected]

I Had purchased a new nokia lumia 710 on 1st January 2012; after purchasing it was showing in call end problem from that particular day; than for two to three days I manage to use it like that only due to my busy schedule but then I took it to NOKIA CARE CENTRE in Lajpat Nagar there they told me to get the new micro sim from my network operator as it has a problem of sim so I get the sim accordingly but again I was facing same problem than again I visited ur NCC they took my phone and gave me after resetting it but problem remains the same than I visited NCC vasant vihar i.e. (TIKAM INFINITY) 2-3 time than finally on 18th January they took my phone and told me that they will send this phone to their head office.

On 9th February 2012 they returned me new Lumia 710 phone but again I was facing same problem so I resubmit it to the same NCC Tikam Infinity than they again keep that phone for 3-4 days and returned me my phone by saying that Nokia 710 phone model has some software issue and its update will come on 24 February 2012 than they will update it so mean while no point of keeping it in NCC so they handover me my some phone but till date I Haven’t got any update and I am facing so much problem by just going here and there I totally wasted my money in this mobile so please look into this matter and do the needful.

Vipin Kr. Sharma
Ph. [protected]

I am using Nokia 5610 Xpress music phone since 3 1/2 years, from the past 3 months i am getting battery backup problem, so that i purchased a new Nokia original battery, but still i am getting same problem, it is hardly giving only 6 hours standby, so i went to Nokia care and complained about this. An executive in that store said me that this complaint is from phone's inner board, there is nothing to do with that, and advised me to purchase a new phone... Is this the way Nokia makes the phones work very worse,. How can i threw my phone that i purchased it for 12,000 INR?
how can i resolve this problem, anyone please suggest.

I am using nokia c2-03 and
it shows
following error message several
times in a day
"sim1 removed" and "sim1
inserted" n then "sim1 rejected"
until i switched it off and restart
my phone or remove the sim1
and reinsert it again and switch on
my phone.
I restore my phone to
factory settings but same
problem still occurs after 1-2 days.
I also went to nokia care many
time but they reinstall phone
software every time but the
problem still occurring.
They also sent my phone to company for 7-10 days many times but few days after same problem occur again and again.
I want replacement with new nokia c2-03 because company can not able to solve my problem in 4 previous months.
Please help me.
my phone IMEI no- [protected]
date of purchase- 26/oct/2011

15.02.2012-i received message:your mobile number has won f500,000 in the NOKIA NEWYEAR SWEEPSTAKES PROMOTION.for claims send email to [protected]@w.cn or call [protected].everi day i calling,but this number no answed mi.Please advice mi what can i do?

From: sandip [mailto:[protected]@centurytext.com]
Sent: Thursday, February 23, 2012 2:43 PM
To: '[protected]@nikia.com'; '[protected]@nokiacareindia.com'
Subject: FAULTY HANDSET-E5.



To,

NOKIA INDIA PVT LTD (REGIONAL OFFICE).

2nd Floor, Building-12, Solitaire Corporate Park, Guru Hargovindji Road, Chakala. Andheri, M.Bai – 400093.

CC.

Consumer guidance Society Of India, Block A/J, Opp, Cama Hospital, Mahapalika Marg, M,Bai – 400 001.

Subject – Faulty Handset.

I draw your kind attention to my trailing emails sent to you and innumerable calls and personal visits to your Gallery for rectification/replacement of Nokia E5 Mobile purchased from FEMINA TELECOM- Indraprastha, Borivli west. The Day I purchased the phone, the network setting were unable to download. I went your gallery they tried to format & reload the software but it did not work. I was told that the problem was from the network provider. so i went to MTNL BKC office. they found no mistake in their service the problem was with the hand set only. For same i had lodged 2 complaints with NOKIA Gallery. 3rd time i went to gallery on 7th December 2011, they wiped out the whole software and asked me to wait for 10 days to solve the problem. Since the phone was new and under warranty, I requested them to replace the handset. 09 December 2011 when I called the Gallery they asked me to collect the phone and the problem had been resolved.
However, the instrument was given back to me without rectification of fault.

When I approached the Customer Care Gallery they asked me to deposit the phone with them along with my SIM Card as to monitor the network, in the process the mobile was kept with them for 8-10 days and a amount of Rs. 300/- on account of call charges have been used by them. The phone is still with them since 04 February 2011. The repair team and their Gadget guru had agreed that the phone cannot be repaired and that they would give me a replacement. However, I am still waiting to hear from them or get a replacement.

Since the day I had purchased the phone, I had never had the satisfaction o[censored]sing a smart phone as during most of the time the instrument was with the Gallery.

I therefore have decided to take a call and approach the honourable Consumer Court for redressal of my complaint and to raise a compensation of Rs. 50000/-, for the mental and physical agony caused to me by M/s Nokia and their distributor M/s 'foneworld, Borivali for supply of faulty mobile instrument and their inability/refusal to replace the faulty instrument.

I request you to kindly reply to this mail immediately or latest by 25 February 2012, lest, I would be forced to take the legal course for replacement of my faulty Nokia N-5 Mobile under warranty



Thanks n Rgds,

Sandip Kangutkar.

sir
iam writing this mail to complain about your product Nokia C2 01 Black
I purchased the phone on 19/12/2011 from Mobily Pattam.."Within a week of purchase", I met a problem with my phone. The problem is that "Mobile is getting switched off" and your nokia care centre in Pattom,Trivandrum.saying that is because of software problem and they updated the software. After updating also the same problem repeatedly showing to my phone then i go your nokia care centre in Pattom,Trivandrum they told they have to send the phone to delhi. You have to come after 10 days. After 10 days they phone was given to me but the problem is still showing the problem..So kindly replace the phone.

IMEI NUM: [protected]
Nokia C2-01
Dr Ashida M Krishnan

Mob No :[protected]

Model No- E5, nokia
IMEI No/RSN No - [protected]

battery number- [protected]A10508288;0670603
charger number- [protected]
mobile number-[protected]

purchased on 25thDec 2011

got stolen in bangalore, location electronic city on 24th Feb 2012.

Please contact [protected](ashok), if found

dear sir,
this is srinibas sia from pune india. i am using NOKIA C5-03 handset from last 8 months. from last week i am facing internet connectivity problem with this handset. i tried all sim provider companies sim for checking the error of this problem but main problem of this handset is this handset cant received any internet settings messge... i sent my handset for service centre of pune but tey didnt help me properly, i kindly request to you please rectified this problem as soon as well...

thanks and regards .
srinibas sia [protected]

i have purchased a nokia asha 200 mobile handset from Munirka New Delhi-67. it has chinese nokia battery its quality is very low and i also want to know are this mobile phone is orignal or duplicate its imei no is [protected] & second imei no is [protected] i also want to know are nokia mobile set give chinese battery or original nokia battery send me complete information on my mail are this emei is original nokia emei or not immediately send me mail on my mail id thank you

I Purchased My Nokia 701 from the Carrefor, City Centre Branch at Dubai. I was experincing different functions and when I was trying to transfer the date from my LAPTOP( HP PROBOOK 4530s) wtih window XP, I could not due it via blue tooth. I went to Nokia care at Dubai and they said me to wait for some time and after three hours they said, I have to leave the mobile there for observation. I did the same, to my surprise when I received the same after one week and when I chekced the same in front of Nokia rep. the same problem existing. The mobile purchase only 20 days back. I have lot of expectation on Nokia, and its goodwill and also for the customer care. Everything went wrong. Please help me to solve this problem

Krishna Prasad
+[protected]