Nokia India Complaints & Reviews

gurukul-ahmedabad nokia care took my 2gb memory card at the time of service issue..i forgot to remove from my nokia c1 mobile at the time of service..but its sure it was in it..and when i called to told such problem they reject my talk..its decrease nokia care value in our mind...

MANAN SHAH-AHMEDABAD-GUJARAT-[protected]

Sir / Madam,

This is to bring to your concern about the ground realities for the reduction in the customer satisfaction towards NOKIA mobiles and its service centres.

I used to feel proud to have all mobile phones in my family of NOKIA make, thanks to the quality of build the company provides. For last 10 years, whenever any one asks me the suggestion to purchase a mobile, I use to recommend them only NOKIA, which I have already tested the quality of performance over these years.

But the greatest hiccup I use to find with the company is their service centre. Whenever I give it for repair, I use to get scared, whether the same quality will continue or deteriorate. It is something like a person going for a tooth ache gets diabetes. Both the disease don't have anything in common expect being part of same body, but due to the doctor's wrong prescription of medicine a small problem severes to a disastrous one !

The timing of the NOKIA Service Centre is designed in such a way that a Customer should bunk his office, or leave away all his emergency works because their shutter automatically closes at sharp 7 pm daily (whereas all other shops in the market takes this time as the peak business hour).

Since I believe in perfection, I use to give my mobile for even simple problem to the NOKIA CARE centre only.

On 08th March 2012, I went to Smart CARE (NOKIA Service Centre) Pattom, Trivandrum, Kerala. for the problem in keypad and speaker low volume issues in my mobile (N73 Music Edition). I got it repaired and collected on 10th March 2012 (Service Bill No.LW14294). Same day I thought to change the body panel, but it was unavailable in the shop, for which I went to MOBILY, Pattom, Trivandrum and got it changed.

But when I got back after 8 days from MOBILY, multiple problems started in my handset. Start-up tone was interrupting, top speaker sound was not good, joystick movement was defective, memory card not reading, mobile getting heated up within 5 minutes, battery getting discharged within hours without any usage.

For this, I went again to the same NOKIA service centre on 24th March 2012 (Saturday) (I could not go early because of beautiful timing set by your service centre on all days) and explained all above mentioned problems to the representative. Even I gave a separate note for their reference so that they should not miss any of the mentioned problem.

On 29th March, I got an SMS stating the mobile was ready. On 31st March, through the busy traffic of the city, driving away from my residence for more than an hour, I could somehow reach the shop at 7 pm. The person at delivery counter accepted my receipt, but the staff who use to be there at reception, switched off all the lights & fan to remind me that it had closed. This kind of treatment is the first of its kind for me, for which I felt as if insulted.

After recieving the handset (Service Bill No.LW15008), without explaining whether all problems were corrected or not, they collected cash from me and went away getting busy for closing the shop.

After coming out of the shop, when I checked, none of the problems mentioned were corrected. I felt as if cheated for giving my handset to them and wasting my time and losing my self esteem in from of them.

I would like to know what is the concept behind fixing the closing time at 7 pm, and not at least upto 8 pm ? Whether mobile is the only important asset for an individual to concern about, and leave all his important works, because he/she has to get this asset corrected before 7 o'clock of any day ?

I now really feel sorry for my beloved mobile which never gave me any complain for over 4 years, and just for making it perfect I have almost lost it !

Hope this letter may be an eye opener for the company.

Hoping for a positive and prompt response for corrective actions.

Regards,

Manoj Kumar

to the RESPECTED SIR
DNAGABUSHANAAM [protected]@YAHOO.COM
I GOT AN A MAIL THAT I WON THE 75000000 POUNDS FOR THAT YOU HAVE TO PAY CUSTOMS CHARGES TO APY 23600 INR TO UMESH KUMAR ICICI BANK IN MUMBAI ANDHRI WEST I PAID IN
CASH IN HIS ACCOUNT IN HYDERABAD CHAITANYA PURI ICICI AFTER THAT AGAIN HE WAS ASKING TO
203625.85INR TO UN OFFICIAL FOR ANTI TERROR THAT MUCH OF AMOUNT I WAS NOT HAVE TO PAY AFTER HE HOW MUCH YOU CAN ARRENGE TO PAY IGOT A CALL FROM UK AND INDIA BY DIPOMATIC DAVE MARVEN WHAT I SUPPOUSE TO DO FOR THIS I WILL GET 23600INR WILL BACK OR NOT

NOKIA POVERTY ALLEVIATION GRANT 2012
NOKIA CO-OPERATION UNITED KINGDOM
Nokia House. Summit Avenue Southwood
Farnborough Hampshire GU14 0NAG.
United Kingdom.

I bought my Nokia c7 in Feb 2011. From the starting, dust particles have crawled its way below the touch screen. I took it to Revanna Nokia Care here in mysore and cleaned it. The most frustrating part is that they did this 3TIMES over the next 8 months, (took the handset and cleaned the LCD) until my warranty date had arrived, and I was swindled into taking the Nokia Care Protect which extended my warranty. In January, they took the mobile and sent it to the "Company" for 10 days. Ok, i waited for 10 days and got the handset back. They had replaced the LCD and in another week, the dust problem started again. I tell this to Nokia Care and this time the people there advise me to ADJUST with the problem. This was unacceptable so i threatened to go to higher officials and after 3 days of my argument, they take the mobile and send it to company again. Now the most frustrating part is that they took the handset for a period of 29 days, did not provide me any standby handset and finally when a replacement was provided on the 22nd March 2012, I was infuriated to see my buttons and camera panel SCRATCHED. THIS WAS NOT HOW I SUBMITTED THE MOBILE. THE WORST PART IS THAT EVEN NOW THE DUST PROBLEM IS NOT SOLVED. I have wasted over 1500 rupees in buying screen guards and silicone & leather pouches on Nokia Care's advice just to find the problem is not solved. Also the manager has been procrastinating my appointment to meet with him. I really am disgusted with this phone right now. I feel cheated and abused. I hope Nokia contacts me and resolves these issues, I really don't want to waste my time taking them to consumer court,but if I have to, I will. Given the price I paid for this handset( Rs 17000) , I don't deserve to face this kind of service)

i was purchased Nokia c2-02 handset at 16th September,2011. i heard about Nokia's quality product that's why i decides to buy this handset but last 2-3 months i found lot of hanging problem in the which seems difficult for to solve it and my city hasn't have a services center of Nokia so what i can do next. and this handset have relay big problem that its touch pad is not effective.

i requested to Nokia center that please solve my problem as soon as possible.
thank you.

To Whomsoever it may concern,

My name is Bhanu, and I had a problem with my Nokia X2 mobile's display-which is within the warranty month period. When I visited the service centre, the service personnel told me that it was a problem with the OS. I did not understand why it was so and he said that it would be rectified after the software update was done. But even after the software update and being charged Rs. 150/- for it, it turned out that there was absolutely no change in the phone.

The phone is still functioning the same way. This is like misleading the customer just to spend money in vain. When informed them about it, the said to come later even after the problem still persists. It is not possible for people like us to make regular rounds to the service centre. I request the possible action to be taken.

Thanking you,
Bhanu

I have been using Nokia 701 for the past 3-4 months..(With bill/Warranty).

I had issues of Blutooth, and small bugs, which were rectified in the latest update.
A few days back, the Phone experienced a small fall,when trying to take my phone from my pocket,in my college classroom, right from the benches we sit on during class.
It was hardly 1.5 feet fall, and the Gorilla Glass just cracked..

I have seen videos of Nokia phones with Corning gorilla glass not even taking a scratch from a 7 feet fall.
(http://www.youtube.com/watch?v=5B7MnlDX9wc)

I was shocked to see it.
Had purchased the phone for 17600 Rs,on seeing such features.

The glass is cracked.
but touch, and IPS LED work fine.
Phone is completely fine other than the Corning Gorilla glass.


Either the Product has a faulty unit from manufacture, or the standards of the 3rd party stuff that Nokia uses are very poor.
I was terribly disappointed and took the unit to the Nokia care.

They never even listened to my complaint.
All they told was,
" Full Display unit has to be changed.
It will cost more than 3500 Rs."

When i told them that touch is working fine, they told me its my luck, that it works fine.but the unit has to be changed as a whole.

Why is this absurd pricing, for a phone covered by warranty.

I have been using Nokia for years.
Its not like i,held a hammer to the screen and broke the entire display unit.(That is Physical Damage)

For a crack on the So called " The damage resistance Gorilla Glass " - featuring exceptional damage resistance to the scratches, drops, and bumps of everyday use.

I am being stripped of Warranty and have to pay for stuff that is not damaged.

Either the Product has a faulty unit from manufacture, or the standards of the 3rd party stuff that Nokia uses are very poor.

I will upload Pics as proof.Phone is otherwise completely fine.

i have lost my mobile phone and i need the sim to be blocked immediately.
my mobile number is [protected] (BSNL south)
the phone is nokia c6 whose IMEI No. is [protected].
Please block the sim.

i hv booked online nokia c2-03 from indiatimes shopping on 25 jan 2012 . my mobile case handover to nokiacare indiatimes and inform me my email id my product shipped within 2-3 working days appor. 29jan 2012 and armex courier number [protected]. i hv searched this docket number armex website . i hv not found result so i hv concern bhopal and jabalpur 5-10 times daily . but nothing and i hv call customercare they hv asked me i am waiting my product as soon as early in my home. today i hv not found this mobile set . so this case show a fraud case company nokia
so pls help me
chandresh mishra
order no.[protected]

sir i have 1 problem in my nokia c6-01 belle update that after update to symbian belle my 3g speed too low to 18-22kbps but before belle update i am getting 600-700kbps. First i thought it might be problem of my 3g network but i was wrong becoz the same sim i tried on my friend nokia 5235 in that handset speed coming proper 600-700kbps then why it was only in my handset? I want it to solve as early as possible or exchange my nokia c6-01 belle to nokia c6-01 anna becoz i am happy with anna atleast in that i getting awesome speed. Although i went to nokia care several times they also not able to remove my problem

I bought a Nokia C6-00 in August 2011 for Rs 11,950.00 from Nokia Priority , shop no. 32,1st floor ,Shipra Mall, Indrapuram,Gzb-201012,UP,India. the handset seems to be defective as it started giving defferent problems from the second month itself.
Its not even a year and I have given it for repair four times to Nokia Care at RDC, Rajnagar,Gzb-201001,India .When the problems occured 2nd time (with in four months from the date of buy) I reached both Nokia Priority and Nokia Care and insisted to replace the handset as it had not one but a no. of problems. Inspit of my several requests each time time they just repaired it and gave back.

The various problems I faced in these 7 months with this handset are :
1. Head set USB not working,
2.Phone is hanging regularly.
3.Camera malfunction,
4.Bluetooth connectivity problems,
5.Charging problems,
6. Handset's audio/speaker not working at all.


After the 4th repair in 7th month yesterday this time (5th time) the problem reoccured just in an hour. The phone is still with me but of no use as its audio is still not working and the phone gets hanged very frequently.
Could you please help me to get this handset replaced because I don't think it is acceptable to get a phone worth Rs 11,950 getting repaired 5th time in 7 months (within warranty period) .
Ayush,
Mob no.-[protected]

Hello
Sir.................
I hav so many so many problem with my nokia handseats, there is a nokia store in our town , islampur, northdinajpur, westbengal,,,,,,,,,,,,,,,,
They only provide service for friday ... otherwise others man in the store can help properlyy...so am requsting please accept my complain, and see about it

I have purchased Nokia C3-00 phone 13-th August from Mobile store. Today March 23 My phone stopped working and displaying blank white screen.My Phone is STILL UNDER WARRANTY PERIOD. I went to Nokia Care # 88/20, Jawaki Apartment, Basment, Sardar Patel Road, Adyar, Chennai, 600020
Phone Number:
+[protected]
+91-[protected]|+91-[protected]
which is the Authorized service centre for Nokia phones.

They Refused to Service My Phone. Is this NOKIA CARE ?

FRAUD FRAUD ! PURE NOKIA FRAUD !

My mobile lost want to lock it
name- Neeraj Kumar Verma i lost my mobile model nokia E-5 on dated[protected] and took by someone and switched off . i want you to lock it so that it become useless as soon as possible here are my details below thanking you
name – Neeraj Kumar verma
last used no.- [protected]
model nokia E-5colour [white]
imei no.-[protected]
contact no.-[protected]
correspondence address- 6/5948, Mohit Vihar colony Near R.T. Public School New MadhoNagar Saharanpur U.P.
email [protected]@gmail.com
lost date[protected]

Nokia Service centre is not worth it...

I purchased one Nokia dual sim C1-00 mobile phone. To increase the safety of my phone I activated the Security lock code..feature...Unfortunately the new code which I set was not memorable to me any more... I tried many many times with various permutations and combinations and un fortunately I cannot retreive the New Code...

At last I took my brand new Phone to Nokia Service centre and they said that they would charge another Rs.150/- for unlocking my device. They said that they would have to refresh the software..Shockingly the Nokia Care told that For Rs.150/- they are not going to issue any bill/invoice or Money Receipt..I produced my purchase invoice and requested to do it free of charge since it was under warranty, but they did not heed to it..

Interestingly,,to be noted that another customer (who was of course unknown to me) came with a complaint that his Nokia x1-01 is hanging now and then ...and that since his mobile was under warranty he demanded to refresh the software free of charge...The Nokia Customer care technicians thoroughly examined the phone for 10 mins or so and found that the soft ware was not hanging and the phone worked absolutely normal....But ,this customer was a hard nut to crack and boldly insisted to refresh the software and to my utter surprise the Nokia Care people did the refreshing of software as demanded by the customer and they never Charged any money for it....

If I had also told them to refresh my software on pretext of "Software Hanging problem" my problem too would have been solved Free of charge!!! I suffered because I told the truth..;..Is that what we expect in a Global Brand like Nokia?

Same problem when I encountered in Nokia mobile phones some 3 yrs back the Customer care center used to refresh the software free of charge but now things have changed enormously...... They charge even if you breathe an extra air in their premises...

Any how I solved my problem in my own way....Guess how.....?

I just refreshed my software at a non Nokia Care center at Rs.70/----only and to my utter surprise the phone worked perfectly well from then onwards even though I serviced it at Non Nokia Centre....after one month I sold the phone and bought a Non Nokia hand set ( It was Samsung Hero music an awe some phone) . From that day onwards I have became an Anti Nokia Enthusiast...Whenever I meet any of my friends or relatives who want to purchase a New Mobile phone I always suggest them a Non Nokia cell phone..Happily one of my uncle bought a Samsung Primo instead of Nokia C500 and one friend of mine bought a Samsung 2230 instead of Nokia X1--01,solely on my hard persuasion......I took my revenge by persuading a couple of people to buy Samsung Instead of Nokia and I feel very very happy.....That Nokia lost atleast two customer's ....I continue to persuade as many people as possible to purchase Samsung or LG instead of Nokia.....I would be really happy the day when Nokia would cease to be leading mobile phone brand of Indian market.....and that day I will rejoice.....



Nokia people have the most poor Customer Value perception.....For them customer's value and satisfaction is of no matter...They know only money...Let's Defeat such cheats.....

Alok mishra.
[protected]

i gave my mobile a shop for repair it on 26/12/2011. But cheated on me. he changed my screen. now he can't Listing my problem, also can't give me my mobile back to me. please help me.
my name is himanshu kashudhan
adress- room no-4, gandhi bhawan, sardar vallabh bhai patel university of ag. & Tech, modipuram, meerut (250110)
cont no- [protected],[protected]

dear sir mujhe ye email aya hai mai janna chahta hoon ye email sahi hai ya galat plz rily me



-original message-
Subject: Contact Reserve Bank of India For Your Winning
From: NOKIA AWARD PROMO <[protected]@hotmail.com>
Date: 17/03/2012 12:53 pm




Atten:Sir/Mdm



This is to notify you that due to the delay your funds has been directed

to Reserve Bank Of India (RBI) today as a demand draft, They were

instructed to cash it and transfer to your bank account for smooth

conclusion of your transfer to your bank account.



This is their contact information:



Customer Service Department

Reserve Bank of India

1st Floor, Amar Building

Sir P.M. Road, Fort

new delhi-400 001.

Chief General Manager

Shri Kaza Sudhakar

Email Address: ( [protected]@india.com)

Phone: [protected]



Contact them with your below information:



Name:..............

State..............

Address:...........

Age:...............

Gender:............

Phone..............

Bank name and account number



Copy of Your Identity... IF AVAILABLE



This is the deposit details



Deposit Number: RBI-101-PL45 Sort/

Clearance Code: RBI/101-45/P50

Deposit Certificate N0.: 403377

Deposit Description: DEMAND DRAFT (500.000.00 Pounds)

Be informed that the charges you will be required to pay them is $150.00

only, Which will cover the cost of transfer(C.O.T).



Thank you and once more Congratulations!





Best Regards,

Barrister Mike Mosses

Magistrate of high court

Model town III delhiHi,

I (sudhir mohan vyas) purchased nokia lumia 710 (black) from spice hotspot, model town II,delhi on 25th feb 2012 with below details:
imea no. - [protected]

while purchasing, spice executive recommended to buy this model as this is the best option available in the market at rs 15,100 price tag.

On the same day when I put my sim inside and got the first call, the call DID not disconnect. It went on hanging mode with other functions becoming non-operative.
On 2nd day - we went there to report the issue, they retailer didn't log any issue and asked to use it for further 1 more day
till 3rd day - issue persisted and dealer finally replaced my black handset with a new white handset with below details, saying that this is known issue with production of only black handsets :
new imea no. - [protected]

trusting dealer, we took new white handset which also started giving same issue.
On 4th day - we again went there to report the issue, and dealer now tried to convince us with the problem in our sim. They asked us to use the handset for next 2 days and promised that if issue persists, they will help us in getting do from nokia service centre.

We reached them again after days requesting them for do. As per their suggestion, we went to nokia care on kingsway camp, hakikat nagar, delhi.
Nokia person directly denied of any such policy of creating do.

Now, we were became helpless as nobody was ready to take responsibility of faulty handset. We are being mentally harassed for our own money by sales persons of spice hotspot, model town II, delhi.

We tried to convince dealer to change the handset and give us any other handset no matter of higher range. This time he didn't agree.

Today, thru internet I came to know this issue exists in many of nokia lumia 710 handset & nokia which is considered as the best/Reliable handset manufacturer in india hasn't worked out anything to overcome this problem.

Its a serious matter which nokia should address asap.

I would like to claim a refund of rs 15,100 from nokia for this.

Nokia company is cheating people by selling the handset lumia because they handset has
software problem,the problem is this that the call is not getting disconnected even after the user disconnects the call..
the fact is that even nokia has accepted that they have this fault..but what will happen to the consumers..we are being harrased for no reason..

1. Call disconnect problem
2. Mobile hang and auto restart problem

either we should get a replacement with any other model or I want my money back...
please the concerned person help us to solve this problem.

Thanks
sudhir mohan vyas
[protected]
[protected]

To,
Nokia Care

Dear sir,
I received a call from your side today and they told me to visit again Nokia center so he can talk with Nokia Center (Girish Park Branch ) head.
Finally, after long conversation with Nokia Center head with me, they told me to pay Rs 2302/- instead of Rs 2800/-. When I ask them why should I pay when its not my fault they reply that sometime product may get damage by just using it. Now please tell me whether you called a damage or faulty products/parts sold by Nokia India.I am really disappointed by branch head answer now you tell me what should I do ?

I hope this time I might get my query answer.

Thanking You,
Alok Kumar Khandelwal
53, Vivekanand Road
4th Floor, Kejriwal Bhawan
Kolkata - 700006
Handset: Nokia C6-00
IMEI : [protected]
Ph: [protected]

Dear Sir,

I had lost my mobile nokia 101 on 12/3/2012 as i have purchased on 5th January 2012

My last mobile no: [protected]

MY IMEI no:[protected]