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i have compliant regarding my cell model nokia(N-81) buy in April-08 .problem is that unfortunatly my cell menu not working properly & keypad also shown locked.then i go to local nokia care on date 04-july-2008.the local nokia care given me two weeks time to revisit.after two weeks i was again visit the nokia care but no response from customer care executive said agian visit after two three days but till date i have no response reagrding my cell phone.i feel very harresment due to this problem i have buy a new cell.so kindly take a serious action on this issue.Customer care executive also said i will return or repalce ur cell.i[censored] want to contact with me.My Cell Numer-[protected]
My cell job sheet number[protected]/080704/34 Date:-04-july-08
Nokia care Center
AA Electronics
106-B, Sunrise Plaza, Upstairs Bakewell Bakery.
Copper Road, Amritsar.
My cell job sheet number[protected]/080704/34 Date:-04-july-08
Nokia care Center
AA Electronics
106-B, Sunrise Plaza, Upstairs Bakewell Bakery.
Copper Road, Amritsar.
TO,
THE INCHARGE,
HCL- NOKIA CARE,
NOIDA.
SUBJECT : WRONG COMMITMENT FROM YOUR EXECUTIVE.
Dear Sir,
I am Bhuwan Pande had purchased a Nokia, 5310 Hand Set which had a complaint of suddenly switched off.
Visit on dated 16/10/2008, I gave my hand set for repair Green Park New Delhi (HCL). but now the repair status is under repair on[protected]
still the handset was not repaired. I took replace my hand set as I had to go out of delhi
Current Job Sheet No. [protected]
S.No.-[protected]
Product code:-0548870
Looking for your fast reply.
Regards,
Bhuwan Pandey
Mob-[protected]
THE INCHARGE,
HCL- NOKIA CARE,
NOIDA.
SUBJECT : WRONG COMMITMENT FROM YOUR EXECUTIVE.
Dear Sir,
I am Bhuwan Pande had purchased a Nokia, 5310 Hand Set which had a complaint of suddenly switched off.
Visit on dated 16/10/2008, I gave my hand set for repair Green Park New Delhi (HCL). but now the repair status is under repair on[protected]
still the handset was not repaired. I took replace my hand set as I had to go out of delhi
Current Job Sheet No. [protected]
S.No.-[protected]
Product code:-0548870
Looking for your fast reply.
Regards,
Bhuwan Pandey
Mob-[protected]
Dear Sir/Madam
The below mail was send to the nokia customer care on 3rd August 2010 , Its seems to have fallen in the deaf ears in the customer care unit as the people working in there are to ignorant to reply .
Even after getting it repaired ,again the same problem aroused , the speaker of the phone is dead again don't know whom should I complain to or speak to because someone some where is not doing his or her job and it’s me at the receiver end.
Regards
Nishant
Tel : [protected]
********************************************************************************...⇄
Tue, 3 August, 2010 9:22:38 PMUnfortunatley Bought a Nokia Handset
From: Nishant Kohli <[protected]@yahoo.com> Add to Contacts
To: [protected]@nokia.com
[protected][protected][protected][protected]
Dear Sir/Madam,
Unfortunately happen to be a nokia customer who bought a nokia handset from a nokia priority shop in GIP mall noida
on 17th July a gift from my wife ,to be opened on 29th as this being my B'day .
Model number :5235 / IMEI number:[protected]. To the distress after transferring all the data from previous
handset which took almost a day i discovered that the handset has a problem as the response time was very slow
and majorly no outgoing audio , the person the other end cannot here you .
BUT PHONE HAS PASSED ALL THE QUALITY CHECKS.
I contacted nokia priority on 1st August being occupied on the week days and the mall is not just next door,
informing about the issues with the handset adding to the miseries and the inconvenience i was facing I was
told that nothing can be done and I need to contact the nokia care because they would have only taken action
in-case I would has reported the matter within two days of the purchase .
I AM SUPPOSED TO DREAM THAT I HAVE TO DO THE QUALITY CHECK WITHIN TWO DAYS AND REPORT THE MATTER beuase I have done a mistake of buying a nokia handset.
Finally went to nokia care in nodia ( Sector 10 , C-10) on 2nd being Monday as nokia care are closed on Sunday.
After waiting for two hours was finally was able to meet an executive , who informed me that they have to check the
handset which will take them almost two hours and after that only they will be able to advice whether they will
be able to rectify the problem at the nokia care or they will have to send the handset to the factory but adding to
discomfort you are further informed that in the process the entire data will be lost ( this is the same data
which took me a day to transfer from previous hand to the new one) inquiring if the data can be saved , you can
save the data in your computer nokia care cannot do anything about it , meaning you need to go back home driving
10 kilometer download the data come back to nokia care,again wait for two hour to meet and executive who will
tell you what is to be done next .SINCE YOU HAVE PURCHASED A NOKIA PHONE THE PACKAGE DEAL IS THAT YOU HAVE TO
GO THROUGH SERIES OF TROUBLE . Also one has to own a computer first before one could purchase a nokia phone
because you cannot get a back up anywhere apart from your own computer. Had no more patience left the phone there
to be informed in next 2 hours about the status whether it will be rectified at the nokia center or had to be send to the factory.
After waiting for more then 24hrs for the response finally decided to call because the type of service NOKIA was
was providing i knew will never get a response till the time I myself follow up , called the nodia center and
was informed that the phone needs to be send to the factory for repair which will take another 12 to 15 days .
Inuring in-case i can get alternate set in the mean time , as that indivisual was not in a position to take a
decision on this I was assured that some one will call me in next 10 minutes. Again waiting for more then 10 hours
decided to buy a cheap SAMSUNG phone as makeshift arrangement for these days . Hopefully will be able to use
the phone after one month of the purchase.
Still hoping as i know it will be me only who has to do the follow up as I have done a mistake of buying a NOKIA phone.
WILL ENSURE NOT TO DO THIS MISTAKE IN FUTURE.
Nishant Kohli
92 Prayag Apartments
Vasundhra Enclave
New Delhi
The below mail was send to the nokia customer care on 3rd August 2010 , Its seems to have fallen in the deaf ears in the customer care unit as the people working in there are to ignorant to reply .
Even after getting it repaired ,again the same problem aroused , the speaker of the phone is dead again don't know whom should I complain to or speak to because someone some where is not doing his or her job and it’s me at the receiver end.
Regards
Nishant
Tel : [protected]
********************************************************************************...⇄
Tue, 3 August, 2010 9:22:38 PMUnfortunatley Bought a Nokia Handset
From: Nishant Kohli <[protected]@yahoo.com> Add to Contacts
To: [protected]@nokia.com
[protected][protected][protected][protected]
Dear Sir/Madam,
Unfortunately happen to be a nokia customer who bought a nokia handset from a nokia priority shop in GIP mall noida
on 17th July a gift from my wife ,to be opened on 29th as this being my B'day .
Model number :5235 / IMEI number:[protected]. To the distress after transferring all the data from previous
handset which took almost a day i discovered that the handset has a problem as the response time was very slow
and majorly no outgoing audio , the person the other end cannot here you .
BUT PHONE HAS PASSED ALL THE QUALITY CHECKS.
I contacted nokia priority on 1st August being occupied on the week days and the mall is not just next door,
informing about the issues with the handset adding to the miseries and the inconvenience i was facing I was
told that nothing can be done and I need to contact the nokia care because they would have only taken action
in-case I would has reported the matter within two days of the purchase .
I AM SUPPOSED TO DREAM THAT I HAVE TO DO THE QUALITY CHECK WITHIN TWO DAYS AND REPORT THE MATTER beuase I have done a mistake of buying a nokia handset.
Finally went to nokia care in nodia ( Sector 10 , C-10) on 2nd being Monday as nokia care are closed on Sunday.
After waiting for two hours was finally was able to meet an executive , who informed me that they have to check the
handset which will take them almost two hours and after that only they will be able to advice whether they will
be able to rectify the problem at the nokia care or they will have to send the handset to the factory but adding to
discomfort you are further informed that in the process the entire data will be lost ( this is the same data
which took me a day to transfer from previous hand to the new one) inquiring if the data can be saved , you can
save the data in your computer nokia care cannot do anything about it , meaning you need to go back home driving
10 kilometer download the data come back to nokia care,again wait for two hour to meet and executive who will
tell you what is to be done next .SINCE YOU HAVE PURCHASED A NOKIA PHONE THE PACKAGE DEAL IS THAT YOU HAVE TO
GO THROUGH SERIES OF TROUBLE . Also one has to own a computer first before one could purchase a nokia phone
because you cannot get a back up anywhere apart from your own computer. Had no more patience left the phone there
to be informed in next 2 hours about the status whether it will be rectified at the nokia center or had to be send to the factory.
After waiting for more then 24hrs for the response finally decided to call because the type of service NOKIA was
was providing i knew will never get a response till the time I myself follow up , called the nodia center and
was informed that the phone needs to be send to the factory for repair which will take another 12 to 15 days .
Inuring in-case i can get alternate set in the mean time , as that indivisual was not in a position to take a
decision on this I was assured that some one will call me in next 10 minutes. Again waiting for more then 10 hours
decided to buy a cheap SAMSUNG phone as makeshift arrangement for these days . Hopefully will be able to use
the phone after one month of the purchase.
Still hoping as i know it will be me only who has to do the follow up as I have done a mistake of buying a NOKIA phone.
WILL ENSURE NOT TO DO THIS MISTAKE IN FUTURE.
Nishant Kohli
92 Prayag Apartments
Vasundhra Enclave
New Delhi
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TO,
THE INCHARGE,
HCL- NOKIA CARE,
NOIDA.
SUBJECT : WRONG COMMITMENT FROM YOUR EXECUTIVE.
Dear Sir,
I am Gurdeep Singh Anand had purchased a Nokia, N-95 Hand Set which had a complaint of battery back – up, Scroll Button and Display.
In this regard I hereby inform you that I had visited many times at your service centre. But we not get any satisfactory response from your side. Details of visits are given here under :-
Visit 1 on dated 12/08/2008, I gave my hand set for repair which had an expected date of 14th August 2008. I went there on 18th August 2008, but it was not repaired and was given date on 19th August 2008.
Visit 2 on dated 19/08/208, still the handset was not repaired. I took back my hand set as I had to go out of India.
Visit 3 on dated 21/08/2008, I again re – submitted my hand set which had an expected date of 25th August 2008, I went on 26th August 2008, and same answer I got again. And was given date 28th August 2008. I called up on 28th August and now I am given date 01/09/2008. I just want to know would I get my Phone repaired or not. It is under warranty.
Current Job Sheet No. [protected].
Looking for your fast reply.
Regards,
Gurdeep Singh Anand