[Resolved]  Nokia N72 — STATUS OF MY HANDSET

N72 — Handset

I have pruchase a new N72 seal pack from the authorised dealer on 6th sept'2008. On 10th september on the morning around 10.00 am i switch the mobile. At night when i open the mobile the mobile is totally dead. When i charge the mobile there is no indication of charging.
I hear that the nokia product is very good. after this incident on my view i think nokia deal with defective mobile.
After all i have send my mobile to nokia care for repairing. They send my hand set to Guwahati but problem is that after repairing how i belive that next time the problem will not arise.
should i purchase a new mobile form other company or nokia will replace my mobile with new sets if they have a provision. Other wise i have to change the hand set other company.

Nokia, Nokia N72 Handset — Nokia N72 Handset

23.09.08

Nokia Corporation

Dear Sir,

I have purchased the NOKIA N72, from a authorized mobile dealer Shop (A.G. Marketing, Shibpur, Howrah on[protected]their Bill No: 32-0N-08-09). My handset I.M.E.I. No: is [protected]

The said phone, after using only 4 months developed problems like - Hang problem, Music File not working, Database Corruption etc.

I have taken the phone to your authorized Service center at Kolkata,

at M/s. Infotel Services,
26/2, Hindustan Park, Near Hindustan Park Fire Brigade, Gariahat, Kolkata – 700029 Kolkata (South).West Bengal



Phone: [protected]

Fax: [protected]

E-mail: [protected]@nokiacareindia.com on 18.09.2008 and the above service center has issued a job sheet no:[protected]/080918/19 dated 18.09.08, time 11:44 A.M they have noted all the requisite problems in their job-sheet and also noted the IMEI no of my handset and given me time for delivery on 19.09.2008.

On 19.09.08, I have gone to the service center personally and enquired and they could not give delivery on that date. Thereafter, with repetitive telephone to your call center and the service center, no one gave me any firm date of delivery.

Ultimately, today (22.09.08), I have gone to the service center at 10:15 in the morning and presented the job sheet for delivery of the handset. They have produced me a different handset bearing No: I.M.E.I. [protected]. The set is much old and altogether discolored and wornout.

Promptly, I refused to take delivery of the same, but your people has told that the handset which I have submitted was not repairable and hence could be replaced by this old service handset. They also threatened that if I do not take delivery of the same, they will not be able to deliver me the original handset.
I have under compulsion taken delivery of the same and ask copies of the job sheet which they have refused to give. On persuasion, I got a Xerox copy of the job sheet and I have signed the sheet but with comments “subject to verification” and replacement of another set in place of my original one.

The said replaced set, is complete worthless set and full of the earlier vices (getting hang again and not working). Being frustrated, I have telephoned your customer care,[protected] and talked to your customer care executive “Ms. Krishna”, who has taken a note of it and advised me to again approach the service center for repair.

Now as a consumer I feel that:

1. There is no iota of doubt that you are completely negligent in service.

2. Your authorized service center befooling the customers without taking any repairing jobs.

3. That your service center has replaced my 4 month old set by another worn-out set and compelled me to accept the same which is purported to be an untrustworthy act beyond your authority and jurisdiction.

4. The above-replaced set is also not working. It is another deceitful act.

5. My valuable time is wasted for approach and repetitive approach to your service center.

6. I completely make you people responsible for all this harassment. I want to get back my original handset bearing original IMEI duly repaired or a new handset or refund back of money towards the cost of my hand set for Rs. 7625/-.




Anirban Chakrabarty

1/1, Carry Road

Chatterjeehat.

Howrah-711104
West Bengal.India

Mobile No:
[protected], [protected]

Nokia N72 — Status of handset

My hand set is not working within 4 days of purchase. i have send my hand set to nokia care dibrugarh. After a week pass i dont no whether my hend set will replace or repaire. They only told that my hand set is send to Guwahati it will take 20-25 days to come. Will u help to know the status of my hand sets. My job sheet no. 21234506/080911/16 dated 11 sep'2008.

Nokia N72 — UPDATE ME ABOUT THE STATUS

I GAVE MY NOKIA N72 HANDSET AT THE SERVICE CENTRE A-78 SECTOR 2 NOIDA UP 201301 FOR REPAIRING ON 26TH SEP 08 AND THE SERVICE CENTRE GAVE ME DATE 30TH SEP 08 TO COLLECT THE PHONE BUT STILL MY HANDSET IS NOT REPAIRED PLZ GET ME THE STATUS OF MY HANDSET

REGARDS
ANKUR

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