[Resolved]  Nokia Servicing Centre Bbsr, Orissa, India — The nokia servicing centre is cheating from last five month

Address:

Khordha, Odisha

To
The CEO NOKIA CARE
India

Sub :-
Complain against the NOKIA CARE, Talktel, 364. Saheed Nagar, Bhubaneswar- 751007,Orissa, India, Cell No- [protected] ( for puuting me mental, physical and financial harashment without providing my handset)

Kindly replay my mail and take action within 48 hour other wise I will be fourced to go through the appropriate forum of law. Because I am struggling with NOKIA CARE for getting my handset.

Dear sir,

This is to inform you that I my self Madhumita pati,C/O- Sj. Gobardhan Pati, At- Sitaleswar, Po- JAJPUR Town,Dist- JAJPUR,PIN-755001 is a regular costomer of NOKIA CARE from last eight year. I have purchased my nokia handset model no.7230 on dt.25th may 2010. From the very next day of purchasing this phone was showing both the softwere and hardwere problem :-
( the bettry was taking taking charge mre than 1-2 hrs/ Hand set was getting hot after 3-5 minute of talking/ configuration problem/ call log was not correctly showing ).

I immidiately rushed to the nearest Nokia Servicing centre my complain was taken and the service provider of NOKIA CARE told me that " there is a softwere problemand for this they they have to redownload the softwere". For this they took five hrs of time restoring my contact details in the computer. But it again showed a sever hardwere problem "it was not able to load any personal back up(Contanct nos)data which which was stored through Nokia PC suit softwere in the computer. They the engineer of NOKIA CARE told me that "Mam there is a harwere problem in the set, for this they have to send it to their concerned Head Office. So without returning me the servicing centre told me that they will send it to their Head Office to make it repair. For this they took fifteen days of time.

After making it repair they hadhed over me my hand set after one month of their receive. But I am sorry to say that after two days o[censored]sing that hand set again showed the same problem, rather more problem (the display board was totally dark) . Again I put another complain in the same servicing centre regarding this problem bearing the JOB SEET NO- 3165 dt. 19th Oct. 2010 and submitted my hand set to them.

I also met the C.M of that centre Mr. Girijasankar to request for providing me another new Nokia Hand Set (Not the Same 7230 model). Saying him that- "Sir I have paid the for this hand set, its problem is from your company side not my side. So please don't put me any more problem. Because this handset and your servicing centre unnessarily westing my time & money and also giving me both mental and physical stress for running again and again to your servicing centre.)

After listening all my statement the C.M Mr. Girijasankar told me to give him a mail mentioning all those issue and he will send this mail to his Boss to take further step for this. I also send a mail as per his saying. But I was surprised when again a phone call came form that servicing centre that " Mam Your hand set is repaired , you come and collect it ." Within this time two and halfmonth of time has already gone.

Then I again met to the C.M of NOKIACARE Mr. Girijasankar on 9th Nov. 2010 asking " Sir what about my complain ? Again you are returning me the same hand set which is thrice complained. " He told me mam what can I do? I have sent your mail to my higher authoriry but your request was not kept by my Boss. So I am I can not do any thing sorry and you are bound to take that handset . I again again requested him to accept my complain, he did not listen any thing.
But when I told him if YOU and your BOSS is not listening me then I have go for the appropriate forum of law, then he told me " okay mam you put your hand set in our centre dont receive it I will keep it for my own observation. But form that date to till date I have fifteen time physically met him near about hundred times talked with him over telephone, but I am unable to get my handset.
Now he is cheating playing me " saying me mam please help and cooperate with us." I am unable to understand what type of help and coperation he need from my end.

My dear Sir !
(Mr. CEO Nokia Care)

You please suggest me what type of help and cooperation I will provide to your employee of NOKIA CARE Mr. C.M ( Mr. Girijasankar ) for getting a hand set for which I have paid rupees five thousand eight hundred and twenty nine rupees!.

So

I request you to take immidiate action my handset within fourty eight hour otherwise I will will be fourced to go through the appropriate forum of law.

With warm regards
madhumita pati
Consumer of Nokia 7230 hand set
Jajpur town- 755001
BBSR- 751007
orissa
India