Nokia India Complaints & Reviews

dear sir/ma'am
i have bought nokia c3-00 on 13/01/2011.and as per stcker on the box of handset there was offer"enjoy internet on your new nokia c3 , get 2gb per months for 6 months ,automatic activation after inserting sim "
but sir i haven't got any offer till now ,meanwhile i talked to airtel customer care three times and each time after listening my complain they just disconnected me,sir now i am feeling that i have been cheated by these two companies sir kindly handle my complain.

regards
antariksh shahwal
[protected]@hotmail.com
mob.no.[protected]

Hi
I have received an email : you have won 300.000 pounds for the ongoing nokia uk promo.

Please let me know if its fake mail.

Thank you.

Lora

Respected Sir,
This is with reference to the Nokia C3 Product which I purchased from Nokia – Univercell (Mylapore) on 18th October 2010, vide UTN : 2267780. .
I regret to inform you that the product is defective and my numerous verbal complaints to your personnel salesman/service center in UNIVERCELL (Mylapore) have yielded no results. When I took it to the service center they additionally didnt resolve my problem and made me fool that they had resolved the problem but they didn’t. I have walked more than 20 times to the shop for servicing the newly purchased mobile. Within 10 days of purchase, phone has stopped functioning properly. The mobile was been sent to Delhi for service by the Univercell, and it was returned after a week or so with a report saying the mobile’s complaints cannot be repaired. Even then the Univercell is not ready in replacing the model or neither refunding the money. Instead the Univercell fellow is giving a damaged Nokia C3 piece and saying it’s a new piece which has been sent from Delhi so don’t bother about the damages. There are so many complaints being logged on this C3 product in several websites.
I kindly request you to either replace the product with a functioning new model product or refund my money. If, any of these options are not taken into consideration then I would not mind going directly to the press and file a serious complaint.
I have never been let down by any of your products in the past and I look forward to your immediate action on this occasion

I have lost My Nokia X6 Mobile phone on dated 19/12/2010 reported at Hazrat NizamudinStation. I have already submitted a complaint on your website in the Month of December 2010 but till date no response has been recieved so far. Some vigilance information has been kept and cell numbers were feeded in mobile memory so I am once again request you to help recover the said phone please. I am once again giving the data reggarding my phone.

Model Nokia X6
IMEI Number [protected]
Item Number 002Q9N9
Date Of Purchase And Place 24 June 2010 New Delhi
Phone Number [protected]
E - Mail ID [protected]@irctc.com

sir,
with due respect i want to say that u stop making of nokia 7210 supernova mobiles because i think this mobile is one of the those mobile who are hanging and now we going my problem sir i write the massage sunddenly it is restart the mobile phone and my mobile take a time so much to come in normal

i hope you will take a desire step as well as soon possible



thanking you

Recently I purchased a Nokia C3 handset. When I went to configure my e-mail accounts at the local Nokia Care centre at Hem Nasker Road, Kolkata 700010, they could not help me and sent me to a private shop called Sweet Heart at Phoolbagan. The people at the shop informed me that Vodafone Live would not be enough to get push mails and I needed Vodafone Mobile Connect. So I went to the Vodafone store at Kankurgachi and subscribed to Vodafone Mobile Connect. Next day I configured my gmail and yahoo mail accounts on my handsets and I started receiving e-mails on my handset. However that stopped after 2 days. I went back to the Vodafone store where they checked my account and my handset and informed me that it could be due to some virus my push mail software in the handset must have got corrupted. So I went to the Nokia Care at Girish Park where they reloaded the entire software of my handset. Again I went back to the Vodafone store at Kankurgachi to get my e-mails configured, but they could not set it. Now I do not know whom to catch Vodafone or Nokia for the non-functional push mail in my handset.

Gave my mobile to a Nokia Care center for service on 10th jan morning by 10.00 am. It was returned by them that it cannot be serviced at the ELC level.

The complaint with the mobile was that the media applications are failing one after another. After the ELC, my memory card got damaged and the data was lost. As I discussed it again with the Center -in charge, that after the ELC, i lost my Memory card, which was functioning properly, they took it for SERVICE. But promised to complete it by next day. To my surprise, the mobile was not serviced properly and returned that the media applications are working with a charge of Rs.950/-. As i took it back, I verified the functionality and Nokia care people explained that they have installed the software but it need to be RUN, so the functionality starts working. But, if the software has been loaded, they should have cleaned the disc. But, I took the mobile back with all the data.
So, practically, nothing is done to it and they have just tried to give a training. As it is the slide model, the techincal personnel does not know to handle it and they have inserted the memory card wrongly and damaged it.

Dear sir
i have purchases a nokia E52 mobile set since last 5 month ago but after
purchasing of 1 month set has creat a problem. The mobile set cant charge
the battery after fully discharging. For this problem i goes to NOKIA CARE
CENTRE but my problem Still to till date.
latest job set scan is attached

DEAR SIR/MAM
iam shivshankar who recently bought N8 on december 20th with an offer of 6months GPRS datapack free with 2GB monthly offer
ihad taken a new sim and has been activated for the same cause.from the time i have taken N8 with the above offer,i am unable to use this offer..
whenever i browse the internet it is getting deducted from my main balance account
i have given a complaint regarding this to the airtel after being unable to use the above stated offer...till now airtell people are unable to rectify the mistake...
as of now i just need to use the offer what we have taken...

Dear Sir,

I purchased Nokia C5 hand set three months before..After using it for 2 months my charging port was not working.. I showed my set to Nokia service station & they told that it can be solved. After 2 hours i got a call that ur handst is physically damaged & USB is not working. During the submission time my USB port was working fine. Blunder service... Worst customer treatment...I have not damaged my handset physically...I think they have done some thing while doing service...They have also charged me 200 rupees.. My mobile is under still warranty....

I bought a brand new NOKIA N8 on[protected]Box price 26,000 approx). From the day of purchase it was going dead again and again. Due to lack of time i was able to contact the nokia care centre only a month later on[protected]NRI communications, O-9 1st floor, Lajpat Nagar). They told me that there is a defect in the handset and offered me a replacement for which i was made to wait for 3 weeks. Finally on 4-1-2011 i was handed a visibly old N8 mobile of different colour. I refused to accept that. Those people offered no further help and turned me away from the shop. Now i am fighting to get justice. Please help me.

Are we people to pay for a new phone (with one year so called warranty) and finally settle down to use a old one for a fault of their company? There are thousands of posts in the nokia website abt this. The prblm is theirs. Plz join in the fight against nokia.

my mobile nokia 5630 expressmusic.my mobile using very satisfied.but immediatly complaint iam visit nokia service centre inwarranty.service centre
return moble .reason "wet" but not wet

I had purchased NOKIA 7210 handset which had some problem. I had approahed nokia helpcentre for the solution. Attached below is the complete detailson exchange of emails.


Hello Shreekanta,

Thank you for replay Nokia CareLine.

I understand that you want to know the status of your Complain

We value the importance of your concern and I am here to assist you.

We would like to suggest you we already transferred your matter to concern department and they work on it. They revert back to you as soon as possible.

Your case id 1-[protected]

For further enquiries, please feel free to email us or contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in/asknokia. You may also find answers to your queries at www.nokia.co.in/support. We reassure you of our continuous support.

Thank you for choosing Nokia.

Regards,

Kapil Mathur

Nokia CareLine








[THREAD ID:1-56MUO75]
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-----Original Message-----

From: Shreekanta.[protected]@otis.com
Sent: 06/01/2011 09:56:58 AM
To: <contactcentre.[protected]@nokia.com>
Cc: <[protected]@host6.net>
Subject: RE: RE: RE: RE: WebForm Automated Email-1-[protected]

Can someone please attend this with some possible beneficial solution?
Someone called me during last week and told that he will get back to me after checking with service centre and I never got any call later on!!

Now you are actually provoking me to approach consumer forum by your negligent attitude, Now I have made up my mind to complaint even though the cost incurred will be more that the value of the handset!!

Now I need a new replacement for the handset because of the delays you have made and the pathetic service provided by the authorized service centre!!

Thanks and Regards
Shreekanta Bhat
Controller-NE & BEX Receivables-South Region OTIS Elevator Company India Limited Bangalore
Handphone:+[protected]
Office:[protected]


-----Original Message-----
From: contactcentre.[protected]@nokia.com
[mailto:contactcentre.[protected]@nokia.com]
Sent: Wednesday, December 29, 2010 8:36 PM
To: Bhat, Shreekanta
Subject: RE: RE: RE: RE: WebForm Automated Email-1-[protected]

Hello Shreekanta,

Thank you for contacting Nokia CareLine.

I understand that you want to repair your device as soon as possible. We are aware of the importance of this matter and I am very much willing to provide the necessary assistance you need to resolve this concern.

We have forwarded your case to the concern department. We will surly give you a call back in next 48 working hours.

Your case ID 1-[protected].

For further enquiries, please email us or feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question?
Ask Nokia" at www.nokia.co.in/asknokia. You may also find answers to your queries at www.nokia.co.in/support. We reassure you of our continuous support.

Thank you for choosing Nokia.

Regards,

Ankit Nagar

Nokia CareLine


[THREAD ID:1-56MUO75]
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-----Original Message-----

From: Shreekanta.[protected]@otis.com
Sent: 28/12/2010 04:20:53 PM
To: <contactcentre.[protected]@nokia.com>
Subject: RE: RE: RE: WebForm Automated Email-1-[protected]

Dear Associate,

1. IMEI No. of your Nokia device (press *#06# to know the IMEI
No.)-[protected]

2. Job Sheet No-10903

3. Address of Nokia Care Center-Silk teleservices, N Annayya Reddy Building, Varthur main road, Marathalli, Bangalore-560 037.

Thanks and Regards
Shreekanta Bhat
Controller-NE & BEX Receivables-South Region OTIS Elevator Company India Limited Bangalore
Handphone:+[protected]
Office:[protected]

-----Original Message-----
From: contactcentre.[protected]@nokia.com
[mailto:contactcentre.[protected]@nokia.com]
Sent: Tuesday, December 28, 2010 4:16 PM
To: Bhat, Shreekanta
Subject: RE: RE: RE: WebForm Automated Email

Hello Shreekanta,

Thank you for contacting Nokia CareLine.

I understand that your Nokia 7210 Supernova has not repaired properly and also you have not got any call from our side. In response to your enquiry, unfortunately, we need some more information before we could exactly diagnose the problems that is encountered. The more specific details you include, the better our chances will be of detecting your exact problem. For us to best help you, we require the following
information:-

1. IMEI No. of your Nokia device(press *#06# to know the IMEI No.)

2. Job Sheet No.

3. Address of Nokia Care Center

Your Case ID is 1-[protected]

For further enquiries, please email us or feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question?
Ask Nokia" at www.nokia.co.in/asknokia. You may also find answers to your queries at www.nokia.co.in/support. We reassure you of our continuous support.

Thank you for choosing Nokia.

Regards,

Maharishi Sharma

Nokia CareLine














[THREAD ID:1-56MUO75]
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-----Original Message-----

From: Shreekanta.[protected]@otis.com
Sent: 27/12/2010 03:34:33 PM
To: <contactcentre.[protected]@nokia.com>
Subject: RE: RE: WebForm Automated Email

I have not received any call back from Nokia yet! Can you please check and confirm?

Thanks and Regards
Shreekanta Bhat
Controller-NE & BEX Receivables-South Region OTIS Elevator Company India Limited Bangalore
Handphone:+[protected]
Office:[protected]


-----Original Message-----
From: contactcentre.[protected]@nokia.com
[mailto:contactcentre.[protected]@nokia.com]
Sent: Thursday, December 16, 2010 6:20 PM
To: Bhat, Shreekanta
Subject: RE: RE: WebForm Automated Email


Hello Shreekanta ,

Thank you for contacting NokiaCareLine.

I am Kapil Mathur working on case id # 1-[protected], so that we can
track this issue.

I understand you are dissatisfied with Nokia Care Center. We know the
importance of your concern and I am here to assist you and we thank you
for your interest in Nokia product.

We appreciate your interest in Nokia products. We know how important for
you to get your issue resolved as soon as possible.

We do apologise for the inconvenience that you have faced.As you are our
valuable customer thus we are arranging call back for you from our
senior department in 48 hours. so that they can resolve your issue on
priority basis.

For further enquiries, please email us or feel free to contact our
Technical Support Executives at 30303838 between the hours of 9:00am and
9:00pm, seven days a week. For online support, visit "Have a question?
Ask Nokia" at www.nokia.co.in/asknokia. You may also find answers to
your queries at www.nokia.co.in/support. We reassure you of our
continuous support.

Thanks for choosing Nokia.

Regards,
Kapil Mathur
Nokia CareLine



[THREAD ID:1-56MUO75]
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-----Original Message-----

From: Shreekanta.[protected]@otis.com
Sent: 16/12/2010 03:32:32 PM
To: <contactcentre.[protected]@nokia.com>
Subject: RE: WebForm Automated Email

I was out of station for sometime and I could not provide some of the
details when I received the call from customer service. Now I am in town
and request you to please provide the solution on this.

Thanks and Regards
Shreekanta Bhat
Controller-NE & BEX Receivables-South Region
OTIS Elevator Company India Limited
Bangalore
Handphone:+[protected]
Office:[protected]

-----Original Message-----
From: contactcentre.[protected]@nokia.com
[mailto:contactcentre.[protected]@nokia.com]
Sent: Friday, November 26, 2010 2:25 PM
To: Bhat, Shreekanta
Subject: RE: WebForm Automated Email

Hello Shreekanta,

Thank you for contacting Nokia CareLine.

I am Deepak working on Case ID 1-[protected], so that we can track this
issue. At the outset, please accept our sincere gratitude for the time
taken and efforts made by you in sharing your concerns with us.

I understand that you are facing issue with mobile battery.

We know how important for you to get your issue resolved as soon as
possible. We appreciate your interest in nokia products.

I would like to get some information from you please provide us Full
address of Nokia Care Center where you repaired your mobile and give us
the job sheet number which you received from Nokia Care Center.

For further enquiries, please email us or feel free to contact our
Technical Support Executives at 30303838 between the hours of

9:00am and 9:00pm, seven days a week. For online support, visit "Have a
question? Ask Nokia" at www.nokia.co.in/asknokia. You may also find
answers to your queries at www.nokia.co.in/support. We reassure you of
our continuous support.

Thank you for choosing Nokia.

Regards,

Deepak Varandani
Nokia CareLine


[THREAD ID:1-56MUO75]
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-----Original Message-----

From: shreekanta.[protected]@otis.com
Sent: 26/11/2010 09:08:44 AM
To: contactcentre.[protected]@nokia.com
Subject: WebForm Automated Email

[Email address:shreekanta.[protected]@otis.com]
[Salutations:Mr.]
[First name:Shreekanta ]
[Last name:Bhat]
[Country:INDIA]
[Language:English]
[Gender:M]
[Contact topic:Nokia services and software]
[Contact subtopic:Other services or software]
[Message:Hi,

This is Shreekanta here from bangalore. 2 Months ago I had some problem
with my 1.5 years old Nokia7210, the battery was not geeting charged and
based on the advice I purchased a new battery paying around 1200 rupees.
Even after replacement of the battery the same problem continued that
the battery was not getting charged!!?. I approached Nolia care (Silk
teleservices at marathalli bangalore) for the enquiry where by charging
350 rupees the Software update was done and after that the cellphone was
handed over to me with 50% battery charged. But unfortunately the
battery problem continued, now with 1200+350 rupees spent on the
cellphone repair without any resolution I approached the centre again
and to my surprise I was updated that the cellphone can be scrapped and
it cannot be repaired. I have spent marignally good money and around 4-5
hours (altogether) at the centre watching the India Australia test
series for no benefit to me!!!!. Now please tell me how can I get this
sorted out and I need a honest and benficial resolution on the problem.
If the SW was the poblem then why was the battery asked to be replaced,
and even i[censored]pload of SW was done the problem did not solve.

Waiting for some reply where either I can get the cellphone repaierd or
the money spent is refunded to me. I can return the battery which is not
used at all!!]
[Phone model:7210_supernova]
[Mobile:[protected]]
[Second Phone Number:]
[CPF Or CNJP identifier:]
[Province:]
[City:]
[IMEI:]
[Product code:]
[Operator:]
[Operating system:]
[Web browser:]
[Online shop order number:]
[Product software version:]
[Maps application version:]
[Navigation licenses purchased:]
[Map data installed:]
[User ID/user name:]
[Service name:]
[Application name:]
[Application version:]
[Connection type:]
[PC Suite/Ovi Suite software version:]
[MS Communicator Mobile version number:]
[Social Networks version number:]

I had my Nokia 5800 repaired last Monday January 3, 2011 for USB port damage and told me to call the back, so I called in the next day for the status report, and they said the damage was in its motherboard and they asked permission from me if I would like to send it to their warehouse for repair, so I agree and told me to call on Friday for the price quotation or they will call me instead.

January 7, 2011 Friday. I waited for their call the whole day and had none, so I decided to call them myself only to find out that they still don't know how much my repair would cost, and said they will be texting me via SMS during the day or tomorrow morning but I have not received any text or call from them yet.

I will be calling later in the afternoon and hopefully they will have an answer for the repair cost so they can finish with my cellphone repair.

Even calling them is so slow, I had to wait in line for like 10 minutes or more till someone answers my call. What's wrong with Nokia, they are more into selling cellphones than taking care of their customers.

I am not sure which bad instance it was when I decided to buy Nokia and from Sangeetha?

I bought Nokia E5 on 1st Dec in 11600/-

Only in few days I realized that the LCD screen intensity automatically increases and decreases without any reason. It is so irritating when you are typing an e-mail or may be writing a memo and screen keep on changing its intensity.

Hoping that Sangeetha will help me in getting this resolved, I reached Sangeetha, to my shock they were not willing to talk to me properly. After discussing 20 Minutes Sangeetha revealed the address of Nokia Support centre in Koramangala.

I visited Koramangala and spent 5 hours at Support Center without any solution.As the problem was random so as soon as returned back at home started facing the problem again.

I even written the complain in Nokia Support Center site also the response was contact the dealer from where you bought the phone. Dealer ( in this case Sangeetha ) is redirecting to Nokia. So, now its closed loop and I am bearing the pain of buying the Nokia phone from Sangeetha.

Highly recommended not to buy from Sangeetha and please don't buy Nokia E5.

dear sir/madam, DT-07/01/11
This is to here by inform you that i am Arijit Roy, new user of Nokia5233,purchased on 27/12/2010 from Take 'n' Talk,(my IMEI number:- [protected]//product code:[protected].
Recently, i went to nokia care centre( Satya Telecare) at your branch 229, C.R.Avenue, near girish...

Dear sir'

on the night of 4-jan-2011 my mobile handset droped from my pocket on the bareilly Jn station then a guys looked the same activity and hide my mobile with his shoe. The guys was going to Delhi via train,when i made a called on my mobile then the guy pick the call and told me that my cell is in his custady, and said that he will give my phone after reach at delhi station.and hi give me the time 11 am for the next day
Next day when i make a call again then he give his address i.e Bhajan pura near Mazzar. and give me his boss name Amit and Contact no :-[protected]
also but after a phone call he switched OFF my mobile handset. the guy name is Rahul.....
kindly help me to get me mobile handset....
Purchase date:-28-Nov-2010
Handset name:- Nokia 5230 Black
IMEI:- [protected]

Arvind Kaushik
ITC LTD ABD
[protected]

mobile missing

I lost my mobile on 3 december 2010, when it was kept for charging.

details:
model : nokia x6 black, 16GB
IMEI number :[protected]
please trace out my mobile.

CONTACT DETAILS
mobile number:[protected],
email address : k.[protected]@yahoo.com

i bought a new nokia 5233 on 27/11/10 from new life electronics aligarh.n on 5 jan 11 it suddenly switched off.earlier i have been facing a similar problem with it but it was because of the battery so i thought that may b the battery again became dead suddenly when it was already enough charged.i charged it for 2-3 hr but it did not responded so today on 7 jan i took it to the nokia care centre centre point there he kept me waiting for an hr n after that he gave me my set back telling me that there is some major fault in it n it has to b send back to the company but they cannot keep it with them as their transport is not working these days so i will have to come after 15 jan to submit my set.
IMEI no is 354850/04/435335/7
now my complaint is that as these days are my warranty days so who will be responsible for the day wasted.
n earlier i had another nokia set e65 n faced the same problems but did not complaint as it bought it from malaysia kuala lumpur.till date it had been repaired 4 times in nokia care centes only.i cannot go through these tortures again.so i want my money back i dont want to use nokia anymore.
hope to get response.
thank you

here is the complain today I launched!

Hi
Nokia Care, DN-1, College More, Sector 5, Sech Bhavan, Salt Lake City, Kolkata, 700091


This is to inform you that, I Dr. Anindya Chatterjee is a user of Nokia-E-51 mobile phone. I have submitted my mobile phone in your service center dated 4 th Jan, 2011 due to solve the problem of inconsistency of availability of network in the same phone. On 5th Jan,2011 evening I went there to collect my handset as I have been informed that my handset is OK and I can collect it> My Token No was H43. But after going there, when I told your person to check in front of mine to show me the fitness of the handset, it was failed. Then they informed me that they want to intervene it again with my battery, though it was working with their one. I accepted it and left it to them. Now today evening I received a call from your center that my phone has some unsolvable hardware problem and I have to collect it without solving that (though it was working yesterday).
Now my question is unsolvable if the problem is , then how it was working on the previous day ( as I have been informed, Token no-H43, 5th Jan,2011) . If it is working on 5th Jan,2011, then I believe there must be some serious mistake for your technical person which causes the unsolvable problem of my phone. Today when I received my phone (Token No-H43), I asked the same question to your employee, but unfortunately he told "I don't know, how it happens" and also informed that he has written " not repaired and returned". I asked regarding the reason of problem caused, but the other side was unreplied. Any way, I have sign it and collect it, as I don't want to create seen over there(several customer were present, which could create a different situation there), I had pen through the the other line and collected it ( You can check the Job sheet). I could not remember the full Job Sheet no. but last no is 4/10.
As a bonafied Nokia hand set holder for ~ last 7 years, I am taking this opportunity to request you to intervene into this matter and rectify my phone, so that I can restrict myself to go further.
Waiting for your early positive response.
Regards
Anindya

I want your assistance regarding this matter!My No:[protected]