Nokia India Complaints & Reviews

Dear Sir(s),

I here wish to express my concern about the lack of expertise in handling software problems at Nokia care and Nokia Priority center in Bhopal and the complacency of service provider resulting in severe inconvenience and extreme dissatisfaction even to a Customer how owned all generation Nokia phones right from 3310 (Oct 2003), 3210 (July 2005), Express Music (2008 Nov), E68 (Feb 2010) and now C7 (3.11.2010).

Had always been a proud owner and immense faith in Nokia sets and was planning for E7 till the poor handling of the Software problem by Nokia Care Bhopal (Kamdhenu Tower 7 No. Stop Bhopal M.P.) center caused extreme dissatisfaction and personal loss.
Was literally amae to shuttling between the Nokia Priority dealer and Nokia Care Center since 12 the Jan.

Problem : Net not working
Priority dealer checked and found that there were many no of access points got stored and the scanning was not possible in ‘ destinations’ in Connectivity Menu they suggested to get it formatted and Software Upgraded at Nokia Care and I followed the same .
After 43 hrs marathon tries the formatting, updating was done but all OI files were lost in that .
Still happily convinced by the Proprietor’s confirmation that he has loaded all Ovi features n they will get installed. As it was late at 8
:30 pm happily left with the services and time given to me and attended to very seriously.

No respite : The Net started working but neither the ‘ ovi installer ‘ nor any other ovi files were getting installed with a msg “ Unable to Instaal “ was on display.

Next Visit: I went to the Nokia Priority again on 19.011 but as there was no software personnel available they again directed me to Nokia Care.
At Nokia care they tried cover up the incapability and after trying for an hour the people there told that “ the set is to be required to be sent to ‘ Nokia Head Office ‘ and will take a weak.
I Gave a serious thought but by then already had lost faith in them and asked them where to launch a complaint about this in Nokia? “ Go ahead “ was the reply I got and here I’m sharing it with Nokia.
And I wish to ask you if this small software problems of Ovi Store Installation doesn’t get solved within 3 days, why shouldn’t I be deciding to go to The Consumer Forum of India ?
Yes my dear Sir (s), this has hurt me so badly and cost serious personal loss and inconvenience which is impossible to be compensated.
Request your immediate attention at highest priority to extend al the needful help getting this problem solved as soon as possible.

I purchased this C7 (IMEI No.: [protected]) on 3 Nov. 2010 from Nokia Priority Dealer; Plus Nine One Communication, 15, Tawa Comple, Bittan Market, Near Priyadarshini Super Market Bhopal Phone:[protected], email sachin.[protected]@gmail.com).

Thanks & Regards,


SANTOSH DONGRE
Cell No : 91 [protected]

bought a Nokia mobile October 2010 then it became dead Jan 2012 when i went to the agent (Raya shop city stars Cairo Egypt) they told me will be changed from other branch ,went to it they told me no change they will try to fix it my be within 24 hours if not fixed i have to wait for about 10 days! so i felt angry new product i have to repaired just after 3 months is that accepted from int'l company now i have to stay without a mobile when i need it all the time.

Dear Sir,

I lost my mobile phone in around 5.00 a.m to 6.00 am. on 03/01/2011. i was sleeping in my room(flat thiruvanmiyur,chennai,Tamil Nadu).some papermilk delivery boy entered and stole my NOKIA E63 with
IMEI-[protected]. My Phone Number is [protected]. Please take immediate action about this.

Regards,

N.RANJITH

NEW SET WAS PUCHASED ON 31ST DEC-2010 & WAS PUT TO USE FROM 2ND JAN-2011. THERE WAS CALL DROP PROBLEM. THE PROBLEM WAS BROUGHT TO THE NOTICE OF DEALER (ANMOL WATCES & ELECTORONICS (P) LTD., ON[protected], BUT NO INTEREST WAS SHOWN BY THE DEALER & WE WERE ASKED TO MOVE TO THE SERVICE CENTRE AT SEC-22C, CHANDIGARH. tHE SET WAS TAKEN TO THE SERVICE CENTRE & WE ASKED FOR REPLACEMENT OF SET. bUT WE WERE NOT ENTERTAINED NOR WE HAVE RECEIVED ANY RESPONSE FROM THE SERVICE CENTRE.
PLEASE SEE INTO THE MATTER & GET US A FRESH SET.

I Buyed Nokia Mobile E5 for 10349 Rupees from

Mobile Store,
Vishwaksena Sri Vari,
No: 36, 1st Main Road,
Nanganallur,
Chennai - 600061.

At 19/12/2010 The Phone has Manufacture deffects, the phone keep on switching off and hangging problem please tel me da sollution


My Phone Details as follows:-

Nokia E5
IMEI No [protected]
Purchase Date - 19/12/2010
Rs 10349

My contact information
[protected]@yahoo.co.in
[protected]

dear sir i naman jain cell phone use of you nokia company my problem is corcerned with my nokia hand set n79 . I had complent once but there is no satisfactory reply from your side.
i am so fedup with your cell phone that i counld not able to trust ur company any more so with a deep thinking about company if you are not going to sort out my problem with in a weak i hardly want to say that i will file a case against your company in consumer company .
so now its your deuty to solve my problem.
thanking you
naman jain (aligarh)
uttar pradesh

REC..SMS WON PRIZE 415000 POUNDS BUT NO REPLY

My Name is V. Prabhakara Rao from Chennai. On 18.01.11, i have bought Nokia X2 Mobile Handset which has appearantely 5MP Camera on all advertisements. On 19.01.11 after taking snaps, i found that the quality is not even equal to VGA camera. After hearing my problem the seller is ready to give another mobile on exchange but Rs. 1000/- will be deducted from the payment i have already made.

This is not fair on part of Nokia. They are selling X2 handsets saying that it has 5MP Camera, but whereas in realistic it is not. Many customers unknowingly buying these handsets and suffering from it.

Kindly do the needful.
Regards,
V. Prabhakara Rao
[protected]

I purchased my nokia c6 on first day ( october 1 , 2010) of launch n ever since i purchase it , there have been numerous problems :-
* the phone gets switched off automatically on its own and then restarts
* the phone gets hang several times a day while i am using it , keys stop working and the only option i have left is to remove d battery n restart the phone .
* while using the slider to use the qwerty keypad , the screen gets black n freezes fr a few seconds n then returns to normal.
* while typing the numbers sometimes the display output is slow ..

is it not cheating on the part of such a reputed company like nokia to give me such a bad deal in the name of a new product? , i m really irritated ,,pls tell me what to do...kindly advise me how cn i get a better deal?

Sir,
i m a student & my contacts are very imp to me.
My IMEI No. is [protected]
i have blocked my sim card, will issue a new sim wid same no.
please help me to trace my handset.
my contact No. is [protected]. i will be thank ful to you.
Thanking you.

Yours faithfully,
bhupinder joshi
email. [protected]@gmail.com

i purchased nokia C7 on 21st DECEMBER,2010,from REALMS(NOKIA PRIORITY PARTNER) N-41,CANNAUGHT PLACE, NEW DELHI-1,PHONE NO.-[protected].. MY OLD PHONE EMI NO. WAS [protected] AND THE RELACED ONE PHONE EMI NO. IS [protected]. My phone started creating hang problem on the same day..the very next day when i complainted all that to nokia priority they said some softwares take time to start you may use it if again problem will come then we will see.. on the next day on 23rd dec, 2010..when i again complaint rather then replacement they send phone to nokia care.. on 24th dec they gave phone back to me but when i start the phone it never started.. only then after shouting and not getting agree for again sending the phone to nokia care they agree to replace the set but the new bill issued to me on the back date...the new phone again start giving the switch and touch problem..but nokia priority again said the same line use it your first set was not ok but its not possible to have problem in all set.. after insisting alot they take my phone on 4th dec, n gave it back to me on 7th dec by saying that its working properly but i am using it.. its giving problem in touch of receiving call.. i am really very upset.. i spend 18600rs. and phone is not working properly even after replacement now tell wat can i do..please help me out i really need ypur help..

kritika sharma
[protected],[protected]

Hi Team,

I had got a sms to my cell stating that - YOUR MOBILE NUMBER HAS BEEN SELECTED FOR NOKIA INT'L MOBILE DRAW IN UK, PRIZE OF 500,000 GBP, FOR DETAILS CONTACT MR. DAVID VIA EMAIL; [protected]@hotmail.co.uk. Got this SMS from BA-GOODNEWS.

When I mailed this mail ID, I got a reply as below,

NOKIA COMPANY OF ENGLAND.
=============================================
Nokia Centre, England, DN3 5UG - United Kingdom


ATTN: WINNER,

We acknowledge the receipt of your mail regarding your winning prize for the Nokia International Promo Annual Re-ward 2010 here in England. Your mobile number was selected We said a big congratulation to you,

This message is to bring to your notice that your Five Hundred Thousand Great British Pounds (GBP-500,000.00) has been deposited with Royal Charter Courier Company In Wolverhampton for security, And you are to fill and forward this application below to the Security Company with this


E-mail: [protected]@royalcourier.org
E-mail: [protected]@globomail.com

This is to make your claims totally legal also to enable the Security Company release the fund and this process will not be acceptable after eight banking days. We urge you to call the director of Royal Charter Courier immediately you received this mail for fast process of your payment, Furthermore,you have to make an option of delivery with different prizes within 24HRS, 48HRS or 72HRS after you have taken care of the required cost of their delivery charge, Once you receive the Draft from the SECURITY COMPANY . is important to note that Demand Draft is cashable in any bank around the world. Try to re-confirm the Courier Express your full name and home address including your telephone number.


(Contact: Dr. Barry Owen)
THE DIRECTOR OPERATIONS AND FINANCE
E-mail:[protected]@royalcourier.org
Royal Charter Courier
Royal House
Moore Street
Sunderland
SL 2HE

Direct Mobile:[protected]

I write to lay claims over my winnings as was announced by the NOKIA annual center. I was made to understand that this fund was deposited in a temporary account at your Bank by the above mentioned Organization.

Below are my Personal Information;

My full name........................................
My Address..........................................
My Mobile Telephone #......................
My Work Telephone #........................
My E-mail address.............................
My Date of birth...................................
Marital Status......................................
Occupation...........................................

Payment Option/Preferred mode of payment:

1. Courier Delivery System of Payment.............................
2. Coming to Uk to pick up your wining prize in person......................................


For option 1. [Courier Delivery of Payment], Provide your full home/office address below;

Receiver Name.........................................
Address................................................... ..
Postal Code..............................................
City..............................................................
State/Province...........................................
Country..................................................... ..

For option 2. [COMING DOWN TO UK FOR THE CLAIM], Provide your TRAVELING DETAILS


I hope my application will be favorable granted by your reputable office.

Try to call the director of the Security Company as soon as you have submitted your application with them.

Note: Any unclaimed prize will be returned to the treasury of Nokia Lottery Services. You are advised to keep your winning details strictly to yourself and don't share it with any individual or firm to avoid confiscation of your prize.

Yours Faithfully,
National Lottery.
(A Subsidiary of British-Lottery Services)
Yours in service,
Mr. David Mark
[protected][protected][protected][protected][protected]
*[protected][protected][protected][protected][protected]*

Kindly guide me about this mail and sms. Let me whether it is Fake mail. And guide me as how to stop this kind of msg and email.

I pyrchased Nokia 6700s with IMEI:[protected] on 15.05.10 from Matrix technologies Dwarka New delhi. The phone deveolped no chareging problem 15 days back and then all of a sudden stopped working.. The nokia care centre at TILAK NAGAR ,New Delhi diagonised it to be a problem developed due to wetness. I perspire more, so thought it is due to that. I agreed to pay the reparing amount though phone was was in warranrty. I regireterd with coplaint card No 32 on 11.1.2011 at Tlak Nagar. The delivery Dategiven to me too was 11.01.2011, but I was called after two days. after two days I confirmed on phone that my phone was repaired and ready ,but when I reached to collect it I found it was still under Repair, agin on 7.01.11. they confirmed that the delivery shall be made but on my arrival I was sent back again as phone was still under repair.on tuesday i.e, 18.01.11 again when the care center caller confirmed that the phone was ready I asked her to confirm again ,so that I may not waste unneccessary time. after confirmation on reaching iwas handed over the phone which was not checked by them for correctness, and again kept it with them with my job slip and battery too. when I tried to meet the center incharge Mr BALJEET, he didnot hve time to listen as he was busy gossipping his friend. will Nokia take care of such callousness and punish the staff for wasting important time of customers

To,
The SHO
Dilshad Garden Police Station
New Delhi

Dear Sir,

This is to inform you that i have lost my Mobile Handset Model No. 1600 on 10.01.2011 nearby Dilshad Garden Metro Station.

I immediately requested customer care servises of idea cellular to block my mobile no. [protected], and the same is blocked (as per the information given by customer care executive).

Therefore, in the premises of the above facts you are requested to take necessary action to prevent the misuse, if any, would be done by fonder of the lost mobile phone.


Thanks

Sumit Srivastava
R/o 7/1 A, Om Vihar,
Uttam Nagar,
New Delhi

i purchased a Nokia 5235 touch screen mobile and its has a problem when i purchased but am not cared about that problem that is phone is restarting automatically when i observed than i taken to the nokia care customer and he will updated the nokia software and given and next day the phone will be restarted like that i repated 4times in that 4times one time the nokia care will putted new touch screen because when i touch the phone the application will not opening that's why he will replace the touch and next time also the phone will restarting and we strictly asked that what is the problem than nokia care said that in the phone where is a problem and we will sent the phone to head office and we will solve the problem after 16days phone returned but the problem was not solved and i don't have time that's why i will not given to the nokia care and the problem was not solved i don't no what to do and i searched the customer care number in internet and talked and once again i will send to the nokia care and next time i will put the case in a consumer court if the problem was not solved than we will put the case in consumer court

respected sir
am sending a complaint regarding my nokia 1616
so please read my complaint and take action as soon as possible

Dear Sir/Madam,

I have lost my mobile phone yesterday night and mobile no [protected] and with BSNL I have asked to block my SIM complaint no: 2398931. I would like to block/deactivate my hand set Nokia 5310 Xpressmusic IMEI [protected]. Request your help.

Thanks & Regards,
Solayappan
Phone:[protected]
Email: [protected]@yahoo.com

Dear sir
I have activated net on my nokia c3 some days ago but since then net is not working in my phone. I have tried vodafone customer care numbers i.e. 111, 198 & 1909 for several times but those numbers are not working. Now you are kindly requested to help me in this regard so that i can use internet facility on my phone.

Regards,

GOLDIE.

MY NOKIA 2730 CAN'T BE CONNECTED TO MY LAPTOP VIA BLUETOOTH. I'VE CONTACTED NOKIA CUSTERMER CARE SEVERAL TIME. THEY SIMPLY SAY THAT MY PHONE IS CHECKED AND HAS NO PROBLEM.I'VE DEMONSTRATED TO THEM WITH MY LAPTOP AND PHONE THAT CONNECTION IS NOT POSSIBLE.BUT THEY DONT SHOW MUCH CARE.THEY SAY THAT THEY CAN CONNECT TO THEIR SYSTEM AND MY COMPLAINT IS BEYOND THEIR LIMIT. WHAT SHALL I DO. THIS NOKIA CARE IS REALLY NOKIA NO CARE,BECOMES ANNOYING, NO CONSUMER SUPPORT.THEY SAY THAT PHONE CANT BE REPLACED..

http://www.consumercourt.in/product-services/42655-dirty-useless-lifeless-nokia-...⇄
dirty useless,lifeless NOKIA Cell Phone N76 And extremely poor customer care
REFUSAL TO OFFER REPAIR SERVICE
DEAR SIR
ON 20th december 2010 i have handed over N 76 Nokia phone which costed me about Rs. 22,000 when i bought for repair. The dealer----a nokia care company established service centre at B 100 A South CITY 1, Near Signature Tower, OPP HUDA Gymkhana Club, Gurgaon 122 001, phone[protected] and[protected] with email id [protected]@nokiacareindia.com------- examined the phone thoroughly, charged Rs. 100 for such service and told me to come after 3 days and estimated the service charges to be Rs. 2850 vide receipt No,.947.
On 13.1.2011 i went to collect the Phone after my recent trip to Bangkok
1. They could not lacate the phone
2. They were also categorically telling me that i have not submitted the phone for repair
3. They are also very sceptical whether the phone could be repairable or not
4. They are shockingly rude and discourteous
5. They went to the extent of telling me that i have nver visited their store.

i have the printed receipt issued by Nokia care centre; will you please take up the matter and get my phone back after proper repair work please?

DR.V.S.P.RAO, [protected] EMAIL ID [protected]@gmail.com