Nokia India Complaints & Reviews

Please regard this draft as a complain letter to NOKIA due to its POOR
service and DEFECTED product.

I had purchased NOKIA 6303i classic on September 2010 which started
heating problem and it was a dead mobile at the month of April 2011. I
submitted my mobile to Nokia Priority Partner (ADDON Retail Pvt. Ltd.)
Mulund, Mumbai. After 4 days it was informed to me that my mobile has
been sent to Delhi for servicing and it will take another 8 to 10 days,
so after two weeks I got my mobile back which after using two days it
had the same heating problem so I had to return it back again to Nokia
Priority Partner (ADDON Retail Pvt. Ltd.) Mulund, Mumbai. It was
returned to me after a week and now its working, but the battery
performance is not so good. So it was a bad experience from your
service.

Meanwhile I purchased Nokia C6 on May 7 from the same store Nokia
Priority Partner (ADDON Retail Pvt. Ltd.). Within two weeks it had
touch screen problem which used to get hanged. I submitted Nokia C6 to
the same store and they took one and a half week to do the servicing.
When they returned my mobile back, I checked my mobile in the store
itself and it had the same touch screen problem. It was really very
frustrating. Again I returned it back to store which took another five
days. I also complained to Nokia Bangalore call centre. And after five
days I got my mobile back and I checked the touch screen which was
working fine but I found the alignment of the sliding panel was bit
dislocated. Next day I wanted to click some snap so I pressed the side
camera button which didn’t respond, this was the end of my patience.

Now I had submitted my Nokia C6 to the same store, after two days I was
informed that my mobile will be sent to Delhi for servicing. So this
time I am not going to tolerate anymore and I will not take that mobile
(IMEI No[protected]--) back even if it is in working condition. I
need a REPLACEMENT or MONEY BACK. I hope this complain letter will be
considered and right action will be taken.

Regards,
Kiran
14/06/2011




IN FUTURE I AM NOT GOING TO BUY ANY NOKIA. AND I WILL SUGGEST THIS TO EVERYONE.

THIS IS VERY BAD FROM NOKIA AND THEIR TEAM. I AM REALLY VERY ANGRY. I JUST FEEL LIKE TO POST MY COMPLAIN IN EACH AND EVERY SITE SO THAT EVERYONE WILL BE AWARE WATZ GOING ON WITH NOKIA - THE CHEATERS. NOKIA SUCKS

Dear Sir,

I have received a EMAIL from [protected]@hathway.com, says that "selected through computer ballot system drawn from 25, 000 company e-mail addresses has won 500000 GBP". Sir, pls inform is it correct or not.
Massage is Like ----
" I want to officially announce to you that your Email address has just won you the sum of (Five Hundred Thousand Pounds Sterling along with a Nokia N95)(500.000.GBP), to begin the verification process of your prize, You are required to provide us with your details bellow for verification and please remember to quote your file number in every correspondence to us, to enable us guard you on the claim process. "

Can i Provide my details on bellow mention email address. Please tell me immegiatly.

1. Full Name:
2. Contact Address:
3. Phone Number:
4. Occupation
5.Age:
= = = = = = = = = = =
Prof. Charles Kingsley (Esq.)
AWARD ADVISER
NOKIA NEW YEAR PROMO
Email: nokia.[protected]@live.com

I too recived a similar e-mail. It is to be investigated. But I think NOKIA company has to calrify to this complaint and shall investigate it.

is this a valid prize from Nokia Company or not send me your comments

NOKIA UK PROMOTION
42 Park Avenue,
Barbourne, Worcester, United Kingdom.
Congratulation,

File No: NOKIA/UK/407/PROMO/2010

Attn:Beneficiary,

We are marking our 142nd anniversary/New year promo, we rolled out over £16, 000, 000.00 (Sixteen Million Great Britain Pounds) for our 142nd Anniversary Draws. All participants were selected through computer ballot system drawn from 25, 000 company e-mail addresses, and 30, 000, 00 individual e-mail addresses from over 40 networks from Australia, New Zealand, North America, South America, Europe, Asia and Africa as part of International Promotions programs held in Queen Elizabeth Park United Kingdom.

I want to officially announce to you that your Email address has just won you the sum of Five Hundred Thousand Pounds Sterling £500, 000.00 GPB along with a Nokia N97, to begin the verification process of your prize, you are required to provide us with your details bellow for verification and please remember to quote your file number in every correspondence to us, to enable us guard you on the claim process

Also ensure you provide us with your details as stated below:
1. Full Name:
2. Contact Address:
3. Direct Telephone Number:
4. Age:

Mr.James Keegan (Esq)
AWARD ADVISER NOKIA NEW YEAR PROMO
Email:nokia.[protected]@live.co.uk
Phone Number: +[protected]

I have got a message to my mobile nomber yesterday that i have won £415,000.00pounds from nokia new year promo.and also they sent me a email address and phone nomber.whitch are [protected]@london.com & [protected] .then i sent a email that i got the message.after that they sent me a email has included every details.but i am astonish about that.actualy i would like to know about that .

thank you

regards
Anuradha

I have got a message to my mobile number yesterday that i have won £415, 000.00pounds from nokia new year promo.and also they sent me a email address and phone number.whitch are [protected]@london.com & [protected] .then i sent a email that i got the message.after that they sent me a email has included every details.but i am astonish about that.actualy i would like to know about that plz confirm this on my moblie [protected]

thank you

regards
Omer Bin Ali

Nokia — fraud services

Hello
I am using Nokia 5130 cellphone last few months but suddenly it showing hanging problem and after a few days it completely dead then i visit to nokia care Gurgaon center at Sector 14, they charged me Rs. 150 and said that phone's get moscher inside the phone and there is no warranty for this and you need to pay Rs 2600 for its new IC and other software which are totally damaged. After that i refused to take this service because of lack of money. But after 2 days when i try to switch on the phone it works smoothly. i surprised i made a complaint i customer care for the same but no body give me positive response.
Now again my phone has same condition. It automatically start and dead after a few time. Please help me i am very tried up with this poor services of nokia. they are fraud.

Nokia N8 — No response from the company

Dear Sir/Madam,

I had bought Nokia N8 bearing IMEI number- [protected] on 20th November 2010 from Samarth Lifestyle Retailing Pvt. Ltd. at Upper Ground Floor, F-19, West Gate Mall, Rajouri Garden, New Delhi-110024. However, unfortunately the phone stopped working after 3 days only for which I went back to Samarth Lifestyle. They sent me to Nokia Care at Benz India Pvt. Ltd. at C-126, Naraina Indus. Area Pn-I New Delhi. They collected my phone for repair with the job card number[protected]/101125/41 and promised me the target delivery within 2 days.
Since then there has been no positive reply from their side. It’s been 3weeks that I am suffering from this torture. Both Samarth Lifestyle and Nokia Care centre are making fool of me that my phone is coming today or tomorrow. They are sending me here and then to each other like a ‘shuttle cock’.
It’s been a great mental torture for me. Kindly make an early arrangement for my grievances otherwise I’m been compelled for RTI act and Consumer forum proceedings because I cannot tolerate this anymore.

With all hurting,
Gaurav Kumar

Hi gaurav,

i can understand you concern. can i suggest you one thing Nokia has a customer care and i think they are doing a good job on their part by hadling such requests. if you have not spoken to them i would recommend you to talk to them and for people you and me who put their hard earn money and a lot of time is invested here by going to care centers and priority shops i would suggest you to call nokia care line and these people will be able to get you a status on your device so that you dont have to invest a lot of time travelling to other centers.

Regards,

DOST

hi,
DONT GO TO NOKIA CARE -SALIGRAMAM, VADAPALANI( CHOLA TECHNOKOGY), 1st thing about them is poor service, I have gone there to repair my n8 which has antenna problem, they solved it but next day I got sensor problem. Again i went there they gave me back with the same problem. Again I gave my mobile to them ( coz nokia is having a stupid rule i[censored] have given ur mobile to a nokia care u can't give it to any other nokia care upto 1 month so I don't have other option) Senthil is the manager there he promised me to replace the handset so I waited patiently, After few days they gave me a n8 with other IMIE number and told me it has been replaced with new board, when I checked the mobile with *#92702689# it was showing 73hrs o[censored]sage so I got a doubt, and went to other nokia care to check the warranty. I was shocked there it shows the warranty ends in Dec 2011 whereas I bought on July 2011 and I found out that they had replaced with the OLD BOARD and said that it a was a new board from the company. Again I called the customer care, they said to go back to nokia care to solve. So i went there and asked them, they said it is called SWAPPING and all the nokia care will do this kind of thing (cheating) there. Again they promised me to replace a new mobile . So I waited another 20 days. Yesterday they have given back my mobile and said "it was gone to the company H.O they have tested & it has no problem and the company will not replace" . Finally I have the same antenna and mic problem again, , , DONT BUY NOKIA ITS NOT WORTH A PENNY AND NOKIA CARE

Respected sir,
Subject :( Total Dissatisfaction on Purchase of Nokia N8 and the Service carried on it by the Nokia Care Centre that actually killed it each time)
Details regarding the phone:-
Brand & Model: Nokia N8-00
Purchase Date:[protected]
IMEI Number: [protected]
Price: Rs 23, 824.00(Purchased at Nokia Bangalore)
My Details:-
Name: Hani
Contact Details: [protected]
Email:[protected]@gmail.com
I purchased this device being a fan of Nokia and love for the specification of the Nokia N8 and had used a lot of Nokia devices in the past and still have the older version of it the Nokia N82 which is still functioning good better than Nokia N8.
This Nokia N8 was a very good device when I got it, looked good and great camera. I loved the device. But then I tried some functions on the phone and came to know that the phone is a complete mess and lots of trouble.
Problems:
1. The phone cannot stay connected to the internet via Bluetooth to give internet to my Computer. It connects to the internet for a while say 2 to 5 minutes after which the phone gets hung and restarts or freezes and I had to restart the phone to connect again and again the same issue. Sometimes it doesn’t restart instead it shows it is connected to both PC and Internet and I am not able to go online. So tried switching to 3g services with Airtel still the same issue and tried to change ISP like Docomo and Bsnl as per the troubleshooting provided by Nokia care and Help line.
2. Sometimes my phone forgets that it is on a network and tells my friends who try to call me that my phone is either switched off or out of coverage when I am right under the Airtel Tower when I come to know this and look at my phone it shows that it has full coverage and then it doesn’t let me to dial outbound or receive any call but at the same time I can connect to the internet. But to let the phone come back live I must restart it or it will never come back. So in day I have to restart the phone at least once to check if the phone is online or rejecting calls. This is very frustrating since a phone that costs that much is never supposed to fall under this category. I am sure that a china phone that costs Rs 500 will be able to function better.
3. When I am watching a movie or going through some songs on the phone restarts by itself and comes right back. This is very irritating when I am composing an email since all that I typed is lost. I sometimes feel like throwing the device but hold my calm thinking that the issue will be fixed by September when the Anna Update will happen.
I noticed all these problems in the month of April itself so walked to the Nokia care Silk Tele services Bangalore Marathahalli and informed them about the issues they asked me to format the phone and the memory and then try since they were sure it was just a software issue. I informed them that I was a software Engineer and had tried all the steps that clicked in my mind regarding the software issues. So they said that they will have to open the device to check for fault. I said that my device is not even a month old and I will not give it to them for opening it since I was sure that once the device is open it will never give me the same performance. So I said that I needed a replacement since the phone had some hardware damage and the phone was not even a month old. So to send me away they told me to wait until the Anna Software Update in the month of September. So since I didn’t get any fix from them I called up the Nokia Care Help line number: 30303838 and told them about the issue they walked me through a hell lot of troubleshooting for 40 minutes and I had to pay for the call and the number said that it was a toll free number but those fix they said erased my data on phone but nothing really helped and called them again and another 30 minutes to tell them what happened on the last call and again into some other troubleshooting that never had an end. I felt pity on the technicians that tried to helped me he was not understanding I am a better troubleshooter than him and I am calling him since I was sure that it was a hardware fault which I cannot fix myself I didn’t want to sue him for the useless troubleshooting that he did so planned to wait till the month of September since speaking to these guys were of no use and waste of time for me and them.
Now During September I got the Anna Update and I formatted the device and including my memory card and built in memory. Started the all new way and was shocked to see that the phone was performing the same manner except that the look of the application and the camera. I did not put any of my data on the phone and walked to the Nokia care Silk Tele services Bangalore Marathahalli and told them that the Anna Update did not fix my issue. So they said that it could be again some software issue and said that they will need to open the handset otherwise. Didn’t know what to tell the customer care lady at desk asked for some manager. So asked me to wait and waited for hours and got a manager by the name Kumar his cell phone number is: [protected] and I told him my complete issue he had also the same thing to say to open my handset. So I told them that I will only give my handset on one condition. And my condition was open the handset only if it is required and I wanted the handset without any scratches on it the same way it was. Since I carried it in a pouch the time since I took it out of the box and had protective cover on display as well worth Rs1000. Instead of me pleading them to not open the handset and to have no scratches on it, they said that they even do it for new handsets that not even a day old to check for hardware damage. So they smiled and said that I can surely get it back the way it is.
But after hours I got the handset back after almost wasting one whole day there. Then I almost cried to see my handset in a very bad condition with lots of visible scratches and the plastic case pulled out and bent and with engravings of the force applied and on top of that they told me that my phone didn’t have any hardware defect. I spoke the manager Kumar about the broken promise and the damage done on my handset he said it was a part of the service and that is not a problem, I told him that this was a very poor service done on the handset and want the body and the display case of my handset back with a new one. He said he can do nothing about it and I informed him that I would complain about the issue and he walked off saying that I can go ahead and complain and he can do nothing about it. I almost cried that day for giving my handset for its destruction and for its slaughter.
As a last resort I called up Nokia Help line on 30303838. Told them about the issue and the present status of the phone and the problem still persists so they asked me to submit the phone to Silk Tele Services to send to Nokia. So I submitted the phone to Silk Tele services again on 7th and since did not hear anything from them after the due date that is 15th called them up and they said it was under quality control check and told me to collect it at Silk Tele services on 17th September 2011.Got the handset and found that the problems that I told still remains and on top of it they presented me with scratches on display and paint on the removed at parts that were very much visible. Showed manager Kumar the condition of the phone now and told that it is getting worse now he looked at it and said that Nokia guys just changed the top plastic cover and the IMEI number that was on the plastic cover was also scratched out. I look now like a handset that is handled very roughly and parts inside it jerking. I thought of walking to Police station for the damage but did not know Telengu to speak to them.
So since I am out of hope and will have to buy a new some other handset anyway not a Nokia Brand any more. Walked into a local place shop to sell away the Nokia N8 for at least Rs15, 000 the shopkeeper had a look at the handset and told me that I will not even get Rs5, 000 for the device since it is open several times I told him that it is still under warranty till[protected] and I told him that if he wanted I will even pay Rs 1, 412 to increase the warranty of the handset to[protected]. He is still not willing to accept the device even after telling him that I will buy another Samsung Handset from him worth Rs 29, 999.He told me son I understand the problem and I cannot take it for that price since nobody will buy a spoilt handset that is in this condition and the one without the IMEI label. Even I felt so and that is the reason why I writing to you. Please help me get justice for this. At least for the tax I pay and the rights of a customer. Question why Nokia is turning out to be selling fake products with no quality at all and poor service centers that spoil the handset and change it from good to worse.
Ban Defective brand like Nokia N8 to Sell in India. Why make a fool of Indians by selling toys to them that is not capable of lasting even the Manufacture period. For people who are reading this please don’t buy expensive Nokia devices as you will have the same end and experience. Nokia was once good but no more. My old Nokia N82 is 100 times better than Nokia N8-00.Felt like having bought an Expensive snake that bites me and kills me. Bye Nokia forever.
Sir Please help me with regards to this at least to get a replacement at least. If you need any finance to fight my case I don’t mind paying since I already had spend almost Rs 25, 000 for the phone and its accessories. Please contact me by Email or phone if you can help me. If you can’t help me I will have to go after some other help so please do let me know.
Name: Hani
Contact Details: [protected]
Email:[protected]@gmail.com

2.
The Complaint has still not been processed and Nokia had asked me to mail this to [protected]@ovi.com for fast solution.So i had send the mail as per their request.They called me on this number [protected] and again asked me to repeat the complaint and asked me to submit the phone again to Nokia for repair so that they can give it to some useless illiterate fellow who doesn't even know how to hold the tools properly to play with someones money and destroy it more.I still value the device since I paid for it.Seriously the service desk technical fellows are too care less about their work and indirectly they are the one to be held responsible for this.
I disagreed towards the repair again since i don't have any time to waste running back and forth when i know that Nokia can do no fix on my handset and their support representatives are not capable of fixing it.
1.I am not willing for any compromise less than replacement with a complete fresh box piece one that doesn't have any problems that i mentioned.
If it is still going to have the same issue then i don't need it.
2.I would request Nokia for money back since they are not able to keep up their promises as shown on the adds and since they show fraud specification that are never true.If Nokia had been true then they should have mentioned that their Nokia N8 device should at least be restarted 10 times daily for proper functioning along side its specification.If you want to to see some criticism regarding latest Nokia devices please do visit www.gsmarena.com then you will understand that Nokia is still in dark age.Nokia is sleeping when all the other brands are introducing Killer gadgets to the market Nokia is still sitting gaining distrust form its fan like me.Sorry i am no longer a fan.

If Nokia Cant do any of the above mentioned i would demonstrate a video regarding the issue to public and make Nokia N8 users aware of what exactly their device is capable of doing.
I had contacted my advocate uncle at calicut regarding the same. If in case no one is able to help me i shall proceed with a case not only for selling defective devices and also about bad workmanship.
I have all the documents and the complete N8 Kit with me untouched as a proof and Silk Tele Service papers to prove the cheating done by Nokia on the customer.

3rd
Details regarding the phone:-
Brand & Model: Nokia N8-00
Purchase Date:[protected]
IMEI Number: [protected]
Price: Rs 23, 824.00(Purchased at Nokia Bangalore)
My Details:-
Name: Hani
Contact Details: [protected]
Email:[protected]@gmail.com
Respected sir,
SUB:(Continuation of the Story.Submitting the N8 to Nokia Care for the 3rd time since they insisted on it)
I at last planned to submit the handset to the Nokia Care for the 3rd and the last time since they insisted on submitting the handset to fix it.
So what I did was before I held over the handset to the Nokia Care demonstrated the issues with the handset to the Manager at Nokia Care at Marathahalli, Silk Tele services.
I had demonstrated:
1.Bluetooth Connectivity issues that disconnects itself after 2 to 3 minutes of its use and the frequant restart of the phone.
2.The damage on the handset when they took it from me for the past two repairs that indirectly spoilt it. Showed him the scratched out IMEI Label on the phone that clearly indicates that a repair was carried on the phone.
3.I was not able to demonstrate the loss of network since it doesnot happen often and if he insisted I will have brought the handset to him some other day when it actually happened.
I want all these issues fixed on the handset only then I will accept the handset since the above mentioned 1st and 3rd issues was there on the phone from the time since I got the handset and seems to be like a manufacturing defect for the Nokia N8.
But the 2nd was generated by the Nokia Care agent due to their careless handeling of the handset and useless service carried on the handset without trying to identify the fault in the handset or the model.
So I want all these issues with the handset fixed or provide me with some other Model for exchange that doesnot have any manufacturing defect or a new Nokia N8 that doesnot have any defects like these.
4.
Continued…..
Details regarding the phone:-
Brand & Model: Nokia N8-00
Purchase Date:[protected]
IMEI Number: [protected]
Price: Rs 23, 824.00(Purchased at Nokia Bangalore)
My Details:-
Name: Hani
Contact Details: [protected]
Email:[protected]@gmail.com
I had submitted my handset on 24th september 2011 at Nokia care for the last and final time since they assured me that they would fix the handset or do what ever is required and since I did not hear anything from them till now ie. Today the 27th of September 2011.I shall try calling them to just know if they have started to fix the issue or started to kill it more.Any way I am sure that the Rs 23, 824.0 that I paid for that useless device is gone for a toss.Well I don’t plan to leave them alone if they don’t provide me a fix or a solution to the issue. I would sue them and also make my friends and as many people I can to boycot their products due to their poor quality and poor service.NEVER EVER BUY A NOKIA FOR MORE THAN Rs1000. BECAUSE I THINK NOKIA IS NOT CAPABLE OF LAUNCHING A GOOD SMARTPHONE ANY MORE SINCE NOW THEY HAVE ANY GOOD HASSLE FREE HANDSETS COMING UP.ALL THESE MODELS LIKE N9, 700, 701, N8, X7, C7, E6 ALL SEEMS TO HAVE ONE OR THE OTHER TROUBLE WHICH NOKIA KNOWS ARE DEFECTIVE MODELS BUT STILL AVAILABLE IN THE MARKET.SO FRIENDS BEFORE YOU BUY A NOKIA BE CAREFULL THAT YOU WILL HAVE TO KILL YOUR TIME ON IT AND IT WILL TURN OUT TO BE A NIGHTMARE WHEN YOU WALK INTO THE SERVICE CENTRE WITH THE DEVICE.Be carefull.
The Message that was sent to one of the other victaim of the Nokia N8 Customer.
I am Hani.The one who had posted this" Defective Nokia N8-00 - Total Dissatisfaction on Purchase of Nokia N8 and the Service carried on it by the Nokia Care Centre that actually killed it each time" regarding my issue.
My issue is still not fixed and i would like to know your status is it fixed or not.
I guess what we will have to do is file a case at consumer court since that is the only way out since Nokia seems to be teasing us and providing defective handsets like Nokia N8.
I had proved and demonstrated to Nokia that even after fixing my handset for the second time it still really didn't fix the handset rather than spoil the handset.
I am just waiting to get my handset back from Nokia so that i can walk into consumer court and have them deal the case on a higher level and take compensation from Nokia for taking the customers to such dissatisfaction by giving them fake promises and non functional handsets.
So I will keep posting my updates but during the mean time it would be great if you could collect friends with similar issues so that we can unite and fight to ban such expensive useless and defective handset model like Nokia N8.

I have the exact problem as stated above. I was calling up my mobile operator company and firing them.. poor chaps. Just a few hours back I realized that the problem is with my handset and not with the network. I am unable to send SMS. it just stays in my outbox and i keeps asking to resend. I dunno what is to be done but I am very upset with Nokia 5233

even i have the same problem.

i have also facing the same problem in my c7 handset i have also lost my data.i have buy this set 23-mar & got dead after 4 days of buying it.I have also lost my trust in nokia handsets

This is really really disgusting. Again 4th replacement is getting. Never expected from Nokia. Really I have lost my faith in Nokia & even i had requested to Ms Bijal (Nokia India P Ltd) to look into my matter. I had called her lots of time but she has no time & interest to attend the customer call.
Awaiting for the quick & positive reply from Nokia...

I agree with Yogita Devagida.nokia c7 is a disastrous.I bought my mobile from dubai on 30 jan.it stoped working after 2 hours o[censored]se.they repaired it two times.but the phone is still dead.i was the fan of nokia, but now i lost my trust in it.never i will buy nokia in future, will go for blackberry or samsung.

nokia is hell, my c7 goes mad all the time, it is shocked that nokia got only 9 hd games for c7 that costs RS 18000, , , , , , , hell is nokia, , , i need replacement soon to nokia 701.

same happened wid me... nokia sucks

Nokia C6 Mobile — Nokia C6 Purchased & Found Defective immediately Replacement awaiting for 3 months

Nokia C6 Purchased & Found Defective immediately Replacement awaiting for 3 months
D.K. Sharma
East End Appartments, Mayur Vihar Phase-I Extn. New Delhi - 110096
VERSUS
Samarth Lifestyle Retailing Pvt. Limited/ Nokia Store/ Cellpoint – Ambience Mall,Gurgaon and Nokia India Pvt Ltd, Cyber Green, Gurgaon - 122002
INTRODUCTION:
I purchased a Nokia mobile Model code - C6 with IMEI No. XXXX[protected], Color – White, Rate – 13,999.99 and an additional cost of Rs. 800 (For protective Screen and white cover) on 16th October 2010 with Bill No. 5132.
However, I am not able to use it. The screen went blank numerous times a day. The only way out is to disconnect the battery and plug it again.
The problem was communicated by me to Shop owner immediately in next 3 days. However, they run some restore factory settings with no improvement.
As a last resort, it was taken for repair on 3rd of November 2010 by the shop owner. On repeated follow ups with the shop manager, on 23rd of November 2010, it was told to me to collect the repaired handset vide job sheet no.[protected]/101111/7 dated 11th November, 2010. However, in front of shop owner only, a call came and the phone went blank with no response.
On this occasion, the shop owner promised to get the replaced (new) handset. And again after more than a month and repeated followups on 31st December 2010, I was told to collect the new handset.
I was shocked and surprised to see that the handset they were giving to me was a used one and having a lot of scratches upon it with the same jobsheet number dated 29th November 2010. There was a Nokia Care Centre representative present there and told to me that it was always a replaced handset (Swapped and used by one or more users including test handsets in use by nokia engineers) and you will never be given the new handset again even if you purchased a new one.
Promises and warranty not fulfilled:
1. The Shop owner promised the replacement, however not fulfilled the promise made.
2. Failure on part of Nokia Warranty regarding the repair of defect and replacing the product as per warranty.
TRANSACTION DETAILS :
Bill No. 5132, Date – 16th October 2010
Item – Nokia C6, IMEI XXXX[protected], Amount – 13,999.99
Other items part of handset like – Protective cover for which an amount of Rs. 400 was paid and Rs. 400 against cover in white color.
NATURE OF COMPLAINT:
1. False representation.
2. Cheating by giving false promises.
3. Deficiency in after sales service and not abiding by warranty clause.
4. Harassment, (Making trips to get what is legally mine)
5. Not delivering the goods and services for which payment is made.
I made at least 5 trips to shop at Ambience Mall, Gurgaon. Each time I needed to take a half day leave against which my work/ salary will get affected.
Each trip costs Rs 50 parking charge. (5 x 50 = Rs. 250)
Since the battery and memory card were being kept with me, due to multiple trips to shop I lost the memory card (2GB) due to its small size and no card holder provided to me with the product as the same was available in case of other mobile products. (A card holder is provided normally)
Multiple letters were already submitted to Nokia Shop Owner when submitting the mobile detailing all the above aspects.
PRAYER:
I therefore prays :-
i) Relief be granted to the me in form of replaced handset (A boxed one/ packed). I am not sure whether the nokia care centres were keeping the new handsets submitted for repairs with them and giving away their own handsets in disguise. (A similar case is already described above)
ii) I seek compensation for the agony that I am undergoing and take up the matter urgently and am yet to receive the new handset with no commitment so far on it or my money back with interest @PLR of a public sector bank at monthly rests. (Including the cost of cover and protective screen Rs. 800)
iv) A letter of apology from Nokia and a sum of Rs. 5000 towards compensation for the agony and mental harassment that I am going through. (On New YEAR EVE, CALLED FOR REPLACEMENT AND PROVIDING AN OLD HANDSET IN DISGUISE OF NEW ONE…………… WRITING A LETTER TO GET MY HARD EARNED MONEY BACK ON 1ST OF THE NEW YEAR)
PLACE : New Delhi Signature
DATED : 1st January 2011 D.K. Sharma - ca.[protected]@gmail.com
VERIFICATION:
I D.K. Sharma, resident of East End Appartments, Mayur Vihar, New Delhi-96 hereby declare that I have not misrepresented any facts nor have tried to hide any information in my above complaint. All the facts mentioned herein are true to the best of my knowledge.
D.K. Sharma
ca.sharmad_gmail.com

Dear sir,


Thank you for your continuous support...

We have purchased NOKIA C6 (WHITE COLOUR) from NEW SARAVANA STORES, PANAGAL PARK, T NAGAR, CHENNAI on 01.05.2011. After two week, i am facing below mentioned issue.

1.Touch screen and key pad not working.
2.Hang issue.
3.Battery heating and mobile heating.
4.Temporaly battery charging.
5.Low loud speaker volume.
6. Low quality of camera.
7.Slow processing.

After above incident, My Nokia C6 was handedover to below address for services on 04.06.2011.He told me he needs one month time for services.

NOKIA CARE,
RAKSHA IMPEX,
G.R.N 'ANANDA KALIGA'
NEW NO:30, OLD NO:194,
NORTH USMAN ROAD,
NEAR NEW KODAMBAKKAM FLYOVER,
T NAGAR, CHENNAI - 17.
PHONE:42057550/42025220

[protected]@nokiacareindia.com

NOKIA C6 (WHITE COLOUR) DETAILS:

IMEI NUMBER: [protected],

JOB SHEET NUMBER (NOKIA CARE)=[protected]/110604/13.

Kidly do the needful..


Thanks & Regards,

P.VENKATESH,
[protected].

nokia 3500classic — lost my mobile

i hv lost my mobile phone nokia 3500classic 2 months back in rohini sector 16 area .how can i get my phone back my phone's IMEI no is [protected]

Nokia E-63 — Tracking of lost phone

can you please track my phone. i lost it today in noida.
IMEI number of my phone is - [protected].

please let me know if you get any clue.

Tracking of lost phone

can you please track my phone. i lost it today in kolkata.
IMEI number of my phone is - [protected]. and WLAN no: 002668EOEA27.



please let me know if you get any clue.

Dear All,

Did the mobile tracker thing worked for you. kindly let me know how do i lodge a complaint with nokia. i lost my mobile e 63 today.

Kindly suggest.

Regards,
Aastha.
Nagpur

Sir,

I lost my Mobile of nokia E63 and contain 1GB memory card, IMEI no.-[protected] & having Vodafone gsm SIM inserted in it of mob. no. - [protected].
I need your help in tracing it so I request you to find it out... my phone is stolen 13th Jan 2011

Sunil Tuli
Alternate no : [protected]

nokia E63 phone — track the stolen phone

I have lost my nokia E63 phone on 5/aug/2012 at about 6:30pm in anand city and i need to track my phone.my product IMEI no is [protected]

Dear Sir
I have purchased Nokia N81 from "The cellular solutions" # 1575, 11th main 4th Block Jayanagar Bangalore-41 on 27-2-08
Just in one months time my hand set became blank with out any display in it. Immediately i took my mobile to the dealer and explained the problem and the dealer said it is a minor problem and then sent it to the Nokia service centre and asked me to come after a week, again after a week the dealer called me up and returned the hand set that every thing has been rectified and the mobile was ok. The next day the same problem occured the display of my hand set became blank and again i rushed to the dealer with my hand set this circus repeated 4 times and finally the hand set was not able to set right after keeping the mobile for 2 months in the Nokia service centre.
Due to the above problems faced by the Nokia company I am frustrated to use N81. So I request the nokia company to return my money or to replace the hand set with any other model which is equalent to the value of N81 but at any cost i dont want to use N 81. If my request is not considered within a week I will take action against your company legally by approaching customers court .
MY MOBILE NO.[protected]

dear sir, i am having nokia 6270 pls tell me what may be the problem with my handset, all the fuctions are working propely only the problem is that the display is not seen the light is working propely the speakers are working properly

dear sir, i was sent a nokia phone from London, which they told me i cann't use in Nigeria due to the serial number, p/s can u help me to do anything about it or can u help me to convert it to landline.p/s i need your help on this matter.thanks

I have sony w910i . which is i purched from Jaipur. My mobile battery no. BST39 is losed on jan-09. I try all sony mobile store in Jaipur & also try Service centre, But battery is not avl any store. I complained Sony Call Centre. But till they not provide. Plz help me what can i do. My mobile no. [protected]
sabu
Jaipur (Rajasthan)

I have sony w910i . which is i purched from Jaipur. My mobile battery no. BST39 is losed on jan-09. I try all sony mobile store in Jaipur & also try Service centre, But battery is not avl any store. I complained Sony Call Centre. But till they not provide. Plz help me what can i do. My mobile no. [protected]
sabu
Jaipur (Rajasthan

Purchase of nokia 5130 XpressMusic on 21/08/2009
COST : Rs- 5200

Problem on 26/08/2009
Problem Type: flickkering Display , unable to read the text in display.

Taken to Nokia Care : 03/09/2009


Now the problem is he is asking 10 days for the service.Since there is no stock of display with him.
So By the time i get my new mobile it is like second handle,repaired mobile at a higher price.
I purchased my new set on 21 st September and getting it on 13 th October .
Higher price Because electronic goods have higher depreciation and low resale value . I LOST MY MONEY S VALUE. I am Buying a Second handle item at First Handle Cost .

i have purchase nokia 5310 on dec 2008 on starting it shows problem .i handeld it to service centre in rishikesh after 15-20 days it shows same as before i handeld it again to service centre but now it shows display problem . i have tired with all these problem i want to replace my handset to avoid these type of problems in future.mobile is in warranty period .

please guide me or reply in my e-mail id

I have purchased a Nokia 5800 xpress music from saudi arabia, . There is a display problem in the set. The display comes up only with many parallel lines. When i reboot the phone, it becomes ok. plz solve the problem urgently sir

sir i wnt to tell that nokia service centre provide the worst service

in july there was something probelm on my mobile and they told me to change the display and tey didnt changed it and tey didnt changed it and tey r telling that we provided new dislay and taken money 2750rs for new display


i dont think that tey ever changed the display plz help me

i pooja dhyani got my nokia handset 6303c displayed changed as some black lines were appeared on its display .as phone was under warrenty and this problem was seen on most of 6303c they changed the display but after changing it whole of picture quality been changed up when i raise question about this nokia care centre is not ready 2 help in this and just denying this as just my illustion please help out as picture quality has totally decline
thanks
pooja([protected])

Nokia — display

I purchased nokia x3 on[protected] in karad mukta mobile shopee.then mobile is hang under 12 hours then i replaced mobile on 15-12-10.then 10 days work mobile best,but next mobile display get pressed when button pressed.I speak with shopkeeper about mobile,then he said this is problem of jeans pant when mobile keep in pant then he get pressed and then problem comes,but it is not true because many mobiles many keep in jeans then they not facing any problem.I wish my mobile get replace and i take another model,but shopkeeper say mobile keep in nokia care then i keep in nokia care 10 days later not any answer of my mobile,they say a 10 days after mobile back then i what do?my repairing mobile job id is 3215.NOKIA IS AN BAD COMPANY ALL PEOPLES DO NOT TAKE NOKIA HANDSETS.

Dear Sir,
I purchased a hand set (Model 7210c) bearing IMEI No.[protected] from M/S Cellnet Telelinks, Bhubaneswar paying Rs.4250/- vide cash memo No..8766 dated 8th June 2010. Since purchase I have been facing a lot of problems ( display ) for which I have to run to your local service centre frequently for repair. During last 13 months use, this display problem developed thrice in my set till now. When this very problem (No display) was seen during last week, I approached the local service centre at Bhubaneswar for repair and a sum of Rs.850/- was charged towards repair cost. During warranty period when this display problem occurred twice during September and October 2010, I requested the local Nokia Care centre to change the set. But they assured me stating that this problem would not be occurred again in this set after repair. But unfortunately just after the warranty period, this very problem developed again on 10th July 2011. I handed over the set the to the Nokia Care Centre, Bhubaneswar on 11th July 2011 after narrating the difficulties of this set since purchase and got it repaired by paying Rs.750/- vide Invoice No TC/3267 on 18th July 2011. Before taking delivery of my mobile, I met the Centre Engineer at the local care centre as per the advise of the Customer cate of Nokia and discussed in detail about the problems of my set quoting my Case ID-1-[protected]. But unfortunately the explanation given did not satisfy me at all. According to him display problems in mobile occur due to various factors and all my three earlier display factors are different from each other which no body could accept so also I. Further he stated that the repair warranty is only 30 days and therefore my case is not active for free repair. However he was kind to reduce the repair charge from Rs.850/- to Rs.750/-. It is ridiculous to note that when Nokia Care centre is working on certain principles and rules then why there was a deviation in the original bill charge instead of waiving out the entire repair amount.
Now I feel completely disgusted with all Nokia products and will not hesitate to say that the model 7210c of Nokia product is `POOR QUALITY’. During last 13 months I have faced a lot of difficulties in keeping contact with my people/near dear for which I have incurred loss financially,physically (Sr.Citizen) and mentally. I therefore request you to kindly pressurize the Company to recoup my loss at the earliest. Thanking you.
Dr.A.N.Mohanty,, Chief Editor, Odisha Samachar, Bhubaneswar, Odisha

I have purchased Nokia handset model no: X 2 in your priority shop on 13.7.2011 and same used was used by me with out any problem till 20.7.2011 and after that i got the display problem and same was enquired with your priority shop there was not proper response from your dealer and also from your service centre . Due to brand image only i have moved to nokia but ur brand shows that there is no customer service for the customers instead of that they are asking to serve for your product Kindly intervene immediately and do the needful at the earliest or else you are forcing me for consumer forum.

Contact Person: N.M.[protected]@Sivaprakasam

Mobile No :[protected]

Place :v5 communication Nokia Priority DB road Coimbatore .
shri mobile care service

ACTION REQUIRED IMMEDIATELY

Sir,
my Nokia Lumia 520 set has a problem that, it's display shows adark shade on outer corners.so i contacted Nokia care at Thrissur, Kerala, India.but care center officer said that it will take 15 day to clear the problem by changing display.but i am in warranty period.so i need quick result.please

Hello Sir/Madam,

Greetings..!

I Mr. brajesh kumar lost my mobile yesterday Evening around 7.30 to 8.00pm while coming from my office. As i was on Bike and fall down my Nokia Mobile (Model No : 1616) and IMEI Code :[protected]. The Sim under use was BSNL ([protected]).
Requesting to lock the mobile to avoid any misuse.

My contact information :

Mail :brajesh.[protected]@gmail.com
Alternate num :[protected] (contact person Brajesh kumar)

Thanking You,
Regards,
Brajesh kumar

i bought Nokia 7230 from Poorvika store, mylapore in August 2010. but suddenly 4 days back it got switched off and not able to ON again. no back up taken. can any one help.

i bought nokia 7230 about 2 years ago. initially the battery back up was good. ut later on it started deteriorating.. recently it gave its poorest performance even though fully charged, it didn't last for more than 3 hrs. so i bought a new battery. still the problem didn't get solved and charge is getting lost quickly. please help out as to what the problem really is and suggest some solution as soon as possible. THANQ...

NOKIA/ 2700 classic — NOT REPAIRING OF HANDSET WHILE WARRANTY PERIOD

Dear sir,
I am Amit kumar, r/o G-79, dakshinpuri new delhi. I have purchased a nokia handset of model name:2700 classic having IMEI NO':- [protected] on 10th sep 2009. my cellphone is in warranty period, as company used to give a 1 year warranty.
My handset had a problem of self swicth off and keypad was not working, so i used to go at nokia care center at tara apartment (near kalkaji) new delhi. They kept my handset for one day for repairing and returned it to next day. After using just 1 or 2 hour the same problem was repeated, then they send my handset to the company. The company returned my handset after 10 days. But the problem was not solved. Then it was again sent to the company for 10 days. Still there was same problem in my handset. then the mechanic of same nokia care center repaired my handset and toold me that it was O.K..
But still the problem was not solved. when i went back to them then they told me that my handset was tampered and we couldn't accept your handset in warranty period. I talked to the costumer care executive and complaint about this. They refused first but after requesting they suggest me to submit the handset to nokia care center and they again sent it to the company. After 15 days my handset came back from company . The handset was then working properly. But after a week, it had same problem. then i talked to the manager of that center. They told me to try one moere time, it might be possible that the company replace the handset.
Now my cell phone is back to center with a rejection including "TAMPERING OF HANDSET". They are blaming me that i used to tamper it.
kindly reply me soon and suggest me what to do now.
thanks...!!!

I bought nokia c7-00 3rd DECEMBER.BUT on THIRD day I gave back to Pacific, Nokia shop cos it was heating .Then after a day they return me same handset AND TOLD THAD There was a sftware problem in the set &it was solved(which is not needed cos there were no new release).

after 25 days it facing problem agagin and prowelm was that anyone who call me the phone was pich automatically without any touch
After this i went to nokia care and again they said it had a software problam and its needed to software update
but after software updation ovi store, social network etc applicaton has been removed which its default applicataion
It can not be reinstalling
Hope someone look in this matter seriously. Feel free to mail for any more details
if anyone can help me please contact me on [protected]



RAHUL BANSAL
rahul.[protected]@gmail.com
imie no-[protected]

Hi Maahesh Joshi
I am also facing the same problem which u r facing in my Nokia C7 Handset.
They have given me a old handset in place of new Nokia C7.
that is also having the same problem as that the previous one was having.
I dont think now that Nokia is trustworthy and paying attention to its customers.
I am also fully dissatisfied with Nokia.

nokia mobile model number 5530 — complaint for care center

hello
nokia care ,

respected sir ,

this is to inform you that i ashish at a student in kanpur so i have some problem to nokia customer care in kanpur they r not good maintenance in mobile repairing
i halve lots of work to do , but I'm unable to concentrate


at the earliest possible

regards,
ashish kanpur

hello
nokia care,

respected sir,

this is to inform you that i ashish at a student in kanpur so i have some problem to nokia customer care in kanpur they r not good maintenance in mobile repairing
i halve lots of work to do, but I'm unable to concentrate


at the earliest possible

regards,
ashish kanpur

To Nokia India,
Indl Area Plot no. 243, Udyog vihar, Phase-I,
Dundahera, Gurgaon.

Sub.: Complaint of Nokia CellPhone No. 3110c Graphite [protected].

Dear Sir,

I Purchased a mobile hand set mentioned above from M/s Kamal Gift Gallery, Near Police Statioin, Buria Gate, Jagadhri135 003 Dist. Yamuna nagar vide bill No. 866 dated 20.06.2009. After 3-4 days the contents of set was deleted automatically. I approached M/s Kamal gift Gallery many times, he directred me to contact Nokia Customer Care CEntre near Jain chowk, Yamuna Nagart. They updated the sofrtware and told me that this set is under warranty period upto 11th July, 2010 if there is any problem they will replace the set. But the data in the mobile set ws automatically deleted. Customer Care, Yamuna nagar told me that they got a an emial from the cmpany that the soft ware in 3110c is not accessing 1 GB Memory card, so they removed the card and told me to use 512 MB memory card. But the deletioin of data continued again which lost my important numbers and other financial loss. On dated 20.06.2010 Customer Care, Yamuna nagar updated the latest software vide their job card No.[protected] but the same problem i reoccuring in the nature which is manufacuring defect. Through out the year I was running to Ms/ Kamal Gift Gallery. Customer CAre Nokia, Yamuna nagar even the set was within warranty period. Finally Kamal Gift Gallerey directed me contact Nomika Customer Care Centre situated at Sec. 17, HUDA, Jagadhri([protected]@nokiacare india.com). He again updated the software vide his job card No. [protected]/7 dated 27th June, 2010. He co-operated with me well but the problem in the set is reoccuring in nature from starting itself within warranty period. I am harrassed mentally, physically and financially till today neither the set is replaced nor the prblem is rectified.

You are requested to kindly replace the set immediatelly wthout further delay, failing I am liable to approach the legal authority.

Thanking You,

Yours faithfully,
Balbir Singhh
Jr. Engineer,
#314, Sec. 17 HUDA,
Jagadhri

email id [protected]@yahoo.com

NA